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The Cappella Hotel, using proper planning and careful arrangement, makes the interaction between customers to be another wonderful part of the journey: the hotel can adjust the frequency of contact between different customers in the public areas according to their needs. It can be your private villa that only serves you or the scene of a ball where you can encounter new faces.

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5.Special Position: Capella is always your perfect unforgetable moments witness and your considerable planner.

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5.Special Position: Capella is always your perfect unforgetable moments witness and your considerable planner.

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Natural environment: The hotel is close to the Sentosa beach, and you can see the beautiful waterfront landscape in the room. There are friendly relationships between animals and human in the park, forming a unique natural landscape.
Humanistic environment: Colonial-style buildings combine the modernity and traditional style, which adds a luxurious and peaceful atmosphere.

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1.度过特殊节日、纪念日以及度假的理想选

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1.度过特殊节日、纪念日以及度假的理想选择
2.周到的服务：全程由专人对接的定制化服务，餐厅高端菜单多样，增值服务质量高流程完善，价格昂贵但整体物超所值
3.专业的工作人员：热情、高效率而不烦人
4.房型设置合理，选择多样
5.酒店设施兼具传统和现代感，海景优秀，有动物园等独特景观，酒店空间开阔不拥挤

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staff
customer VS customer
circumstance 自然、人文
service 及时 周到 专业
surprise 定制、高于期待

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1st:Couples romantic getaway (+ food, staff david, interior facilities a bit old)
2nd: Pet and family birthday party (+ food, staff david, interior facilities)
3rd: urban beauty (good environment, meet special food needs) + (down traffic inconvenient)
4th: professional service team, jelly, massage good, waiting room food, hotel food is very good) (down: shuttle bus will be better if it has, mosquitoes need to be dealt with)

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excellent staff
amazing service
good massage
superb food

need shuttle to the rescort
mosquito

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PRO
Nice bar
considerable service-staffs are patient,polite,welcoming,
food is very nice;The Knolls serves up delectable all-day international cuisine
facilities and room sets are very various and spacious
The in-room food are free
special menu set for special needs
restrooms are clean

Value-for-money
good place to go shopping
good place for staycation- Once you step onto the resort, it feels like a world away from Singapore
good make-up action
Con
the location is hard to find and the transportation is not convenient.
1.special & natural view
2.customize service
3.perfect facilities
4.international cuisine
5.

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First-class; Superb; Luxury; Fantastic service
Relax; Quiet; Center of everything; Friendly atmosphere
Details; Clean & safe
Pure nature away from the city
Nice view of animals
Romantic & art; Charm of the old world

Facilities are slightly old; Noisy at night
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Listen to Leif:
Celebrate the new year and birthday with family.
Plant, environment, relax, and quiet. Big, no crowded. Service nice, measured, and efficient. Nice view in the room.

Listen to Charlene:
Away from the city, feel like during the vacation, wake up with birds' singing. Bar and canteen provide the special menu. DIfferent sets of room for friends. Convenient to shopping.

Listen to Jiayi:
Upgrade. Kind and professional service. Other services nice, such as massage. Want more: shuttle bus to casino, and less mosquito.

Listen to Susan:
Disappointed compared with the last time. Room arranged near traffic, noisy. Not enough room service. Animals make me feel annoyed. And it is a kind of waste. Spa not good as before. Swimming with visitors speaks loudly.

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!!! Spa was substandard (24)
!!! Quite special pool experience was completely marred by a growing number of guests(24)
!!!peacock waste(25)
Quiet area
Excellent facilities
considerate service responses
Style: Modern with colonial
First class food
Brand corner is at every corner
Luxury with Love
dedication to details and commitment to service
impeccable restaurant service
Banquet& wedding team: Manager: attentive & welcoming
Downside:
transportation is not so convenient. (13)
AC is not open(13)
bedsheet - rough feel(8), dog amenity kit need to be improved(8)