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I still have 2 students that are receiving a wrong password message.  Can those be reset on  Wednesday?

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How do I link from the SSO to my daily plan for a specific app?

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I see they added a new SeeSaw app to the classlink. It is still giving students the same error. They can get into See Saw but when they try to respond, they are told that they need to download the app. However, they can't download it.

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I saw that they have added a new SeeSaw app to classlink. However, it is still giving the same error. Students can get into

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Harvard University and Harvard Law School will shift to remote teaching and learning beginning Monday, March 23. For more information and the latest updates, please visit the HLS coronavirus information page.

In This Page

How-to Videos

Scheduling Class Digitally

Zoom Screen Views During Class Sessions

Hosting: Controlling Zoom Functionality During Class Sessions

Before Students Come to Class - Preparing Your Digital Classroom

Interacting in the Digital Classroom

Tools for Teaching in the Digital Classroom

Small Group Work and Discussions in Zoom

Outside of Class: Office Hours, Class Projects etc.

Troubleshooting

Still Need Zoom Help?

This page is updated daily. New questions will have the date they were added after the question.

Scheduling Class Digitally

Is Canvas robust enough to support all these classes? (added 3/20)

Setting up Zoom meetings in Canvas doesn't actually lean on Canvas resources - it just leverages the platform to make sure that the only people who turn up for your classes are your students, that there's some automated scheduling for the students to know in which Zoom room to find their classes as they move from one to another in a busy day, and an easy and seamless way to get your class recordings to your students. The company that runs Canvas has been adding infrastructure for the last two weeks to bolster continuity. Here is a statement from Canvas about its COVID-19 resource planning.

Do I have to schedule my classes in Canvas? (added 3/20)

Your Zoom account is tied to your HUID (with DUO authentication). No staff member can get into your Zoom account. If you schedule classes or class meetings in Zoom directly, only you will have access to the meeting details to forward items (like meeting links and recordings) on to students and others. In other words, no one will be able to access your account to support you. Moreover, faculty must start their Zoom class meetings from within Canvas to protect student privacy.

Can I schedule my classes for any time I want?

No, your online class must be held at the same scheduled time as your class was on the physical HLS campus. All class start times and end times will continue to be on Eastern Daylight Time (GMT-4).

Who can edit meeting details?

Only the person who creates the meeting can edit the meeting details you can designate others as co-hosts once the meeting starts. However, they cannot edit the meeting details prior to the start of the meeting.

Can my Faculty Assistant schedule my class meetings?

No, faculty must schedule their own classes via Zoom in Canvas to be able to be the host. The host starts the meeting. In addition, this allows the faculty maximum editing and viewing control of their meetings.

Should I schedule my classes to start and extend a few minutes before my class' official start and end times?

You can set a Zoom meeting to start any time you want. However, the meeting does not start until the host signs in. A Zoom session ends instantly at the scheduled end time so you probably want to extend the class meeting time by 15 minutes. This will allow students to ask questions, "mill about". However, just as on the physical HLS campus students may have classes scheduled back-to-back.

Can I schedule multiple class meetings at once?

How do I notify my students about my online class sessions?

Recommended best practice is to send your Zoom invitation through Canvas. Going through Canvas enables you to reach your students directly as a group rather than sending each student an individual email.

Do I have to go into Canvas to hold my class session in Zoom? (added 3/20)

Faculty must start their Zoom class meetings from within Canvas to protect student privacy. A recorded class started in Canvas can only be streamed not downloaded by students who were unable to attend the actual Zoom class To access your Zoom meeting on your Canvas page, click " view calendar " on the right hand side of your course homepage.

How can I be assured that my students are receiving all class notifications regarding Zoom?

A universal message has gone out to all students instructing them how to change their Canvas settings to receive all notifications. They were also reminded that this a necessary step for their successful transition to online learning.

Hosting: Controlling Zoom Functionality During Class Sessions

Note: To control Zoom at the group level you need to be a host. Learn more about hosts below.

What are the differences between a host, co-host and alternative host? (NOTE: Harvard has disabled the alternative host function. It is no longer an available option.)

There are two different kinds of hosting options in Zoom:

: This is the teacher. The host has full permissions to manage the Zoom meeting and attendees (the students). The host can do things like stop and start the webinar, mute panelists, stop panelists' video, remove attendees from the webinar, and more.

: This option is useful for courses with co-teachers, faculty assistants, administrative support. It allows you to share hosting privileges with another user in a meeting. This can be useful to allow another user to manage the administrative side of the meeting, such as muting participants or starting/stopping the recording. Note: Co-hosts are assigned during a meeting and cannot start a meeting.

Are we limited to the number of co-hosts?

You should restrict the number of people who are co-hosts for your meetings to people who are either co-teaching or offering forms of administrative support.

how do I end my class session?

To end a class session, the host needs to click on the button on the right that says, "End meeting." After you select this option you will see the following buttons, "End meeting for all," "Leave meeting" and "Cancel." Choose "End meeting for all" to end the meeting completely. If you choose "leave meeting" Zoom usually assigns a random host. We strongly advise against selecting "leave meeting" during your class session. It is best to always select "end meeting".

When I end a class session, does the class recording stop automatically?

Yes, the recording feature will automatically terminate upon ending the class session.

I only want the students to see me when I am speaking during a Zoom class meeting. How can I do this? (added 3/23)

Use the spotlight video function in Zoom. Spotlight video puts a participant as the primary active speaker for all participants. All participants will only see this speaker as the active speaker. Learn how to turn on (and off) the Zoom spotlight function.

I am co-teaching and my co-teacher is no longer an alternative host. The alternative host function appears to have disappeared. What happened and what can I do? (added 3/23)

HLS made the decision to lock the alternative host so that Zoom would automatically make anyone above the level of student a co-host automatically. This means that any TA's, course support, co-teachers etc. will automatically be assigned co-host status through Zoom.

Zoom didn't make my co-teacher an automatic co-host. How can I do this manually during the meeting? (added 3/23)

During the meeting you also have the ability to grant him, or anyone, host/cohost privilege. You can do this by going to manage participants -> their name -> more -> make host/cohost.

Interacting in the Digital Classroom

How should I start the beginning of each class?

Remind your students of basic Zoom etiquette:

Ask them to turn on their cameras

Look at the camera in order to make eye contact when they're talking

Mute their mics when they aren't contributing see How to mute all participants at once.

Remind students the class is being recorded at the start of each class session.

How can students ask questions (raise their hands)?

Go to the participants icon on the bottom of the Zoom page and choose "raise hand."

How do I call on a student?

You can call on a student as you would in a classroom. Students will be able to hear and see you OR you can use the "raise hand function." Consider your class format to determine the best strategy for calling on students. For large lectures it will be easier to use the raise hand feature. For seminars you may be able to manage the classroom just by audibly calling on students. Allow students to unmute themselves.

Yes.

Large lectures: Call on a student by reviewing the participant list (which will be brought up when you view manage participants) and then choose a student by audibly saying "Susan, what do think about ...?" Also here are some tips for lecturing remotely from the Bok Center.

Seminars: You can either use the participant list or just look at the screen in Gallery View (checkerboard) which will show you the students.

How will a student answer a question?

A student will unmute their audio and then answer as they normally would. Remind people to mute their audio once they have answered the question.

Can I see the order in which students raised their hands if I am using the Raise Hand feature?

Yes, students are displayed in your participant list in the order that they raised their hands. Students that raised their hand first are displayed at the top.

Can I mute all students at once?

Yes, there is a function "Mute All" that allows the faculty to mute everyone simultaneously. However, students can still unmute their individual audio after the faculty uses the "Mute All" option.

What about chatting via messaging during class?

Zoom has several options which include turning off the chat completely, chatting directly and only with the host, everyone publicly, everyone publicly and privately. You can manage the chat settings:

While in a meeting, click Chat in the meeting controls.

Click More to display in-meeting chat settings.

You can access the following options:

Save chat: Save all chat messages in a TXT file.

Share file in meeting: Send a file in the chat.

Allow attendees to chat with: Control who participants can chat with.

No one: Disables in-meeting chat.

Host only: Only the host can send messages to everyone. Participants can still send private messages to the host.

Everyone publicly: Participants can only send public messages. Public messages are visible to all participants. Participants can still send private messages to the host.

Everyone publicly and privately: Participants can send public or private messages. Public messages are visible to all participants. Private messages are sent to a specific participant.

How do I disable the chat function?

Yes, you can stop students from chatting by changing your Profile Settings in the web portal by going through HarvardKey. Choose whether you want to prevent all chatting or just private chatting. The Chat option will no longer appear in the Meeting Controls. To do this:

Sign in to the Zoom web portal.

Click Settings.

Click the Chat and Private Chat toggles to disable in-meeting chat.

Click Save Changes

You can re-enable this at any time by going back through the web portal to change your settings.

What about closed captioning? (added 3/23)

Please reach out to DOS directly to discuss appropriate captioning options.

A student refuses to use the video option in Zoom. What, if anything, can I do?

Students can only refuse to use the video for a legal reason (e.g. FERPA). In this case they should let their instructor know in advance of their status. Otherwise, as the instructor, you can require that students to use the video option. However, you may want to inquire about why a student feels uncomfortable with the video function.

If my students arrive "late" to class can they still attend? (added 3/23)

Yes, students should be able to join the class without difficulty.

Tools for Teaching in the Digital Classroom

Note: Zoom allows convenient screen sharing which gives the instructor flexibility to use tools such as PowerPoint, whiteboard function, etc. Additionally, students can be broken up into small groups using the Breakout Room feature. The recommended best practice is ALWAYS to test any technology or sharing option before class to troubleshoot ahead of time.

I often use a laser pointer when I teach to highlight diagrams, process steps etc. Can I do this in Zoom?

How can I present using pre-prepared materials such as PowerPoint and still have students see my face on the screen as I present?

Zoom provides the option " Single Monitor with Slide Show in a Window " for students to view two windows simultaneously with one window showing faculty speaking and the other window showing the shared materials. You can click through slides or scroll through materials as you would normally. Follow best practice and test this setting before class.

Can I use the PowerPoint presenter view in Zoom?

Yes, but only if you have two monitors. Zoom calls this " Dual Monitors with Slide Show and Presenters Views." In this view, students will see your slides on one screen but only you will see your presentation with notes on the other screen. Recommended best practice is to print out your presenter view slides before class.

I typically use the physical blackboard when I teach. What are my alternatives?

If you usually do "board work" as part of a class session, you have a number of options.

Use the Whiteboard feature (this often works best on a tablet computer rather than a trackpad).

Try the basic Annotation Tools (text box, free form draw/pen, shapes, and highlighter) to guide students or explain a concept.

Create a PowerPoint slide or other simple backdrop file on which you can type notes, and share those notes using Screen Sharing. Note that one advantage of this and other approaches here is that the boards can persist and be distributed to the students after class.

Create a "shared board" - perhaps managed jointly with teaching fellows - using Google Drive.

With the device that you're using to access Zoom, point the camera at a pad of paper and use Screen Sharing to transmit the image as part of a remote blackboard-style lecture.

Prerecord the illustration as a video, then play it during class.

Also the Bok Center has put together a video on how to use Zoom and an iPad and/or overhead camera.

How can I take a poll in Zoom?

You can use the polling function in Zoom but note only the original meeting host can edit or add polls during a meeting. If the host or co-host role is transferred to another user, that user will only be able to launch polls already created. Also the host must be using a desktop/laptop to manage polling.

Do I really need to wear headphones when I teach?

Yes, for a better user end experience. Earbuds are perfectly acceptable for instructors to use.

I would like to use the webinar function but it seems unavailable. Why?

Harvard does not have a Webinar license.

I want to record a lecture in advance and then post to my Canvas course site either for pre or post viewing. How can I do this? (added 3/24)

You can record in advance by:

Please note HLS does not have a Panopto license.

Can I use Zoom on multiple devices? (added 3/23)

Can I temporarily stop the video and audio transmission for a participant(s)? Or in other words is it possible to put someone "on hold" in Zoom? (added 3/23)

Yes, Zoom allows a participant(s) to be put on hold. This allows others to continue the meeting while temporarily preventing any participants who are on hold from seeing and hearing the other participants.

Outside of Class: Office Hours, Class Projects etc.

How do I set up office hours in Zoom? (updated 3/25)

Set up a Zoom meeting in Canvas called "Office Hours". When you schedule this meeting in Canvas, select Allow Waiting Room (in the same area where you allow participants to enter meeting before you). This will allow you to admit students into the room one at a time which is the online equivalent to students waiting outside your office. This process allows any student from any Canvas course that you teach to attend and allows the faculty member to stay in one room. Learn more about setting up and using the waiting room feature.

We suggest that faculty set Office Hours up themselves so that they have host privileges and so that they can directly edit the Office Hours meeting.

If students want to "Zoom meet" outside of class can they do that?

Yes, all Harvard students, faculty and staff have their own Zoom accounts. Students should use the Zoom program on their computer/mobile device and not enter Zoom through Canvas. Keep in mind that students will be in a variety of time zones if you assign group work.

Still Need Zoom Help?

I still need help. What should I do? (added 3/20)

I would like "live" Zoom help or help with Zoom while talking to someone in Zoom. Is there a Zoom helpdesk? (added 3/24/20)

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Teaching Remotely with Zoom: FAQ and Instructions | Harvard Law School

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Harvard University and Harvard Law School will shift to remote teaching and learning beginning Monday, March 23. For more information and the latest updates, please visit the HLS coronavirus information page.

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-again, how do I mute them until I unmute them? I'd "mute all" and the next second I could hear noise in their backgrounds
-the pics of my students kept jumping around, it makes looking at pics very busy

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Liam's school IPad will not download Seesaw. It says the request to install has been received, but then it will not download. We've been trying to download it since Friday. 

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Liam's school IPad will not download Seesaw. It says the request to install has been received, but then it will not download. We've been trying to download it since Friday. 

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Watch video below to learn more about Padlet and its features.

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Add to the message board by clicking on the plus sign below.

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Add to the message board by clicking on the plus sign below.

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Post your questions and comments and when they have been addressed the post will  turn blue and everyone will be able see all information provided.  Feel free to comment or ask a follow-up question in the comments below.