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Empathy Warriors

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We conducted interviews of primary stakeholders including:

-Shannon (Ambassador)

-Cloti (Registrar)

-Junior Staff Members (Desk Workers)

-Jess (Unit Director)

We narrowed important information from interviews to determine what was most important.

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Revisiting need to knows

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We completed a stakeholder map and identified the following as stakeholders:

Staff

Students

Community + Other BGC

Junior Staff

Parents

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Boys and Girls Club Arrival and Departure Improvements

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-Completed Pains and Gains

-Interviewed Stakeholders

-Developed Questions for Interviews

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-Completed a need to know list, using sticky notes.

-Interviewed Stakeholders

- Added a "what we know" paper with answers to each of the questions from our "need to know" list

-Did a Draw the Problem protocol

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Using the sticky notes to come up with ideas so each persons voice is heard

Each team member writing out their thoughts on the poster paper

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Dot Voting

Ranking

Top 10 List

NUF test

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NUF test scoring and ranking

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The Boys and Girls Club has been struggling with their arrival and departure process including, space utilization, crowding, organization, safety, and parent opinion.

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Walked through the process of checking in and dropping off belongings

Drawing out the solution using a map of the check-in area

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How can BGC improve the process of arrival and departure for program participants?

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Tour of Boys and Girls Club

Intro by Ambassador

Observation of the check-in process

Watched videos of check-in process during the school year

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Presented to other teams and a judge panel at the ISD

Presented to important stakeholders at the Boys and Girls Club

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Critical Thinking

Problem Solving

Working in a team

Presenting

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Feedback from Ambassador

Critical Friends with Verplank Trucking (Poster Presentation)

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Reviewed feedback from judge panel and other teams and made necessary changes before final pitch

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Questioning

Informal Dialogue

I wonder...

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-Completed I notice and I wonder using the videos and observation of the check-in process.

-Field Trip to BGC North Campus to observe check-in.

-Interviewed Stakeholders.

- Completed drawings of the problem

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What went well in this stage?

Practiced before helped with flow and confidence

What surprised you?

Once everyone started talking it felt easy

What would you do differently next time?

Make sure all technology works and access is granted for videos

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Hope's Fears and Norms

Name Tents and Ice-Breakers

Long walk and talk to lunch

Snack Shopping as a Team

Would You Rather?

Creative DNA + Creative Types

Values Cards

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What went well in this stage?

Drawing out the problem and solution helped with visualization

Getting feedback from Ambassadors

What surprised you?

How many fine details were involved in the final solution

What would you do differently next time?

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What resources do you need for the Validation Stage?

Chromebooks and internet to work on the presentation slides

Printed out examples of updated signage and maps

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Ranking aspects of the problem and the solution

Determining what is in our control and what we can give to the Boys and Girls Club that they can use right away and in the future

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How do you plan on checking in with your groups during and after the investigation stage?

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Mr. Huitema: Social Studies teacher at Spring Lake High School

Mr. Vallie: Biology teacher at Grand Haven Middle School

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What resources do you need for the Solutions Stage?

Dot Stickers

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100 Ideas

Mind Map

Grouping and Saturation

Top 10 List

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What went well in this stage?

Revisiting the need to knows helped us to uncover any missing details

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What went well in this stage?

Team/Student Led Interview

Organizing information from the interviews using the sticky notes

Narrowing questions for interview

What surprised you?

The number of people that this impacted.

BGC had everyone on board for a change that was needed in this environment.

What would you do differently?

Try not to be overly focused on one part of the problem, we focused so much on checking in that we forgot about checking out.

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What resources do you need for the Observation Stage?

Creative DNA Packet

Values Cards

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What resources do you need for the Investigation Stage?

Sticky Notes

Poster Paper

Note books

Connections for interviews

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"IchallengeU was an amazing experience not only did it give students the opportunity to develop skills as critical thinkers, problem solvers and team members but it also gave me a chance to try different protocols and procedures to use in my classroom."

"iChallengeU has been an incredibly rewarding experience. It has allowed me to grow as a professional and encouraged me to watch students show their learning in very visible, different ways. It was a very fun challenge and we greatly enjoyed our time at the Boys and Girls Club!"

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What went well in this stage?

100 ideas with sticky notes

Grouping helps to eliminate some ideas

What surprised you?

Easier than it seems to come up with the 100 ideas

What would you do differently?

Role-playing as a participant and junior staff could've been done earlier in the investigation stage

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What resources do you need for checking in with your students?

Sticky Chart Paper

Note Cards

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"This experience was very fun, we were able to collaborate well and get along even though we all come from different places." - Gabby

"The food was fire." - Zeph

"Working with BGC felt like a community, and we could make an impact on people." - Brody

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Show through pictures, videos, examples of student work, to reflect on the authentic audience, the pitch, the final product. Include any information/pictures from your community partner.

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"The iChallengeU students delivered a thoughtful, professional presentation with confidence, exceptional public speaking skills, and practical solutions to improve our check-in and storage processes. Their ideas will help us create a more efficient operation while providing a smoother, more welcoming experience for the young people we serve."

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What went well in this stage?

See the check-in process live

Good understanding of the problem

Creative DNA

Values Cards

What surprised you?

Totally forgot about the departure process.

Team building was great, coming from different schools.

What would you do differently?

Remember all aspects of the problem, specifically the departure process.

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What resources do you need for the Incubation Stage?

Lots of Sticky Notes

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Show through pictures, videos, examples of student work, links to reflect how your students built empathy, determined Need to Knows, and uncovered important information to solve their driving question?

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Show through pictures, videos, examples of student work, and written documentation to reflect how teams were built, how students uncovered and understood the driving question, the standards covered, and the launch into the project

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Show through pictures, videos, examples of student work to reflect how your students came up with multiple ideas.

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Show through pictures, videos, examples of student work to reflect on the check ins done throughout the project.  How did students reflect throughout the process? How did student critique and revise?

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Show through pictures, videos, examples of works to reflect on how students narrowed their ideas, determined their best solution, and developed the solution.

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Take time to reflect on what went well. What will you change for next year? What feedback did you get from students, the business partner, the authentic audience that can help make this project even better?

Pacing of all subsections, appropriate amount of time for investigation vs. solutions, BGC was a very good partner - community feel, open to ideas whenever and wherever, gave great and appropriate feedback.

Students felt like they could complete the Padlet so their attention to detail throughout was higher, ensure technology usage is correct before giving presentation.

It was cool to see authentic audience have a conversation about implementation of our solution in real time. They gave great positive feedback and good questions to our students.