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1. Receive the hotels' contract rates and reserve single and twin rooms.

2. Help customers check their photo can be successfully qualified.

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1. Inform the hotels' sales managers to proceed with the booking, and the number of rooms need for a reservation.

2. Inform the itinerary to the bus company so they can easily arrange a bus driver.

3. Help customers do the China visa online application form.

4. Proceed with the bus booking and make the deposit payment as confirmation.

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1. Phone and mail conversations to inform the hotels' sales managers to change the reservation because customers want to request no extra bed and add-on breakfast for 4 children.

2. Consult the tour guide company's manager about the itinerary to arrange for an experienced tour guide.

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Left side photp shown as the customer's photo success qualified

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1. Do the online China visa application form and check the applicant's photo to determine whether can be success qualified.

2. Asking the AirAsia Support agent about the progress of the case numbers.

3. Help 2 customers and manager to do check-in for the flight - Macao

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1. All China visa application forms for 13 persons are completed.

2. Make an appointment date for them to do the China visa at the Chinese Visa Application Service Center, Kuala Lumpur.

3. Check the travel vouchers still have in passengers' AirAsia member accounts.

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1. The printed-out China visa application forms give to the customers for check and sign.

2. Return back customers' passports and do the remarks as they have already taken back their own passports.

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1. Do the China visa for 2 persons, but cannot make an appointment date due to a problem with the website system of the Chinese Visa Application Service Center.

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1. Two women want to cancel their appointment for a China visa due to they want to do the visa this month, but the date given by the service center is on next month.

2. Do a China visa for a married couple which adds more this two people to the Chengdu trip.

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1. Check case numbers are in progress in customer service due to customers accounts have credit balance, and they want to buy flight tickets

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1. Do the China visa application online form for 6 persons thus they want to travel to Chengdu, China trip.

2. Check customers' mailboxes are they have any updates - accounts have been locked and waiting for reactivation.

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THE YANG DI-PERTUAN AGONG'S BIRTHDAY

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1. Ask the bus company owner to remark the bus plate number and drivers' passport copies.

2. Restaurants' menus are changed (lunch and dinner), and the budget of a table must at least RM250.

3. Receive a bank slip from Kulai religious congregation.

4. Packing the gifts.

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1. Reply to email to Belum Rainforest resort due to they give the wrong number of rooms.

2. Rebooked rooms and sent rooming list. But finally, there is no availability on the date as per requested.

3. Chat with AirAsia agents

The expansion date of a customer credit account.

Check whether case numbers are following up or not.

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1. Request for the extension date of a customer credit account approved.

2. Collate the name list of tour groups to Beijing, China.

3. Ask the AirAsia agents whether the case numbers (customers' accounts unlock) are progressing.

4. Buy tickets of 8 people (Kuala Lumpur to Danang), to complete the credit balance for the ticket payments.

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1. Confirm with AirAsia agents about the case numbers and whether are in progress.

2. Help the manager fill out the form for Central Provident Fund Board (CPFB).

3. Do the reconfirmation that the names, dates of birth, and passport numbers in the list are correct.

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1. The lunch and dinner restaurant menus are complete, after listing out the menus and remind to the tour group through WhatsApp.

2. Other 2 participants from Labis religious congregation; one person from Kluang come to attend the Hatyai trip.

3. Continue packing the gifts.

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1. A reminder of travel fees for remittance to our company by representatives of different cities' religious congregations (Batu Pahat, Yong Peng, Labis, Kulai, and Kluang).

2. Send an email to the Hotel sales manager to request a contract rate to know the prices of the different rooms and do the room reservation.

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1. Do the final check for all things such as participants' passport details, gifts, rooming list

2. Notification of bus trips in the tour groups in Whatsapp.

3. One customer Air Asia member account was successfully unlocked.

4. All participants of religious congregations from different states meet in Yong Peng, Johor at 7 pm. Once we have confirmed that we have the right number of people, we will leave for Thailand.

5. Before that, I need to make sure that all customers bring their own passports and immigration cards.

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1. Translate the Pulau Langkawi (3 days 2 nights) in mandarin because customers cannot understand the english slide.

2. Do the china visa online application form.

3. List out a simple version of a Thailand trip, Chiang Mai - Chiang Rai - Bangkok.

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Rooming list of Golf Tournament's foreign participants

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1. Confirm the number of guests and the itinerary of the Golf tournament in Malaysia.

2. Do the rooming list (Melaka and Kuala Lumpur)

3. Find the cost of the bus and van for one week

Send the guests from the Kuala Lumpur International Airport to Melaka's Hotel.

Melaka to Kuala Lumpur's Hotel, then from Hotel to International Airport

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1. Receive a cheque from Batu Pahat religious congregation and a bank receipt from a participant from Yong Peng, need to remark and give the receipt.

2. Call the bus company and ask the person in charge to help arrange a restaurant for lunch or give the restaurant contact number.

3. Call for restaurant reservations, a budget of the menu for a table of 10 people not more than RM250.

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1. Do the rooming list for different religious congregations in Hatyai, Thailand.

2. Receive a cheque from Yong Peng religious congregation and another 2 persons are self refunded.

3. Reactive the users' Air Asia member accounts with send emails and chat with agents (Air Asia Support)

4. Receive a reply email from the hotel sales manager, they offer packages but need to choose before the confirmation date.

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1. Fill out the Thailand arrival cards.

2. Reservation of different hotels for 6 days.

Kuantan - The Zenith Hotel

Perak - Belum Rainforest Resort & The WEIL Hotel

3. Call to company bus for asking about the recommended lunch restaurant.

4. Remind again Thailand's travel fees to the Kulai religious congregation.

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1. Continue to fill in the China visa application form.

2. Add more 4 customers who need help do the China visa, as they have given us their completed details.

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1. Do the itinerary of Danang, Vietnam in bilingual and easy for the customers to read.

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1.  Collation to the name list of religious congregation events at Hatyai, Thailand.

2. Collect passport copies from participants - determine the number of participants to easy for do the room assignments.

3. 2 customers need to do their China Visa online application form in express service.

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1. We arrive at the Thailand custom at 7 am., guiding them through the immigration process.

2. Thai guides introduce the local culture and cuisine to tourists and take them to visit temples.

3. At 3 pm noon, we check-in hotel and assigned room numbers and room keys to the customers

4. Attending a religious congregation dinner at 6.30 pm, help them plan to and from the hotel by tour buses.

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1. Do the Taiwan Itinerary

2. Collect passport copy from other participants

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1. Asking customers for their details in order to facilitate the completion of the China visa application.

2. Help a group of people check in for the flight on the Hainan Airline website, but cannot find the check-in page thus was unavailable.

3. Book a hire VIP seat bus well in advance for next month's trip.

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1. Add another 3 customers need for help to fill the china visa application form, since they have give their full informations.

2. Booking flights - 3 people who are Bangladesh

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1. Collation of the name list of the Religious event of Hatyai, Thailand, and passport copies.

2. Do the collation of the Taiwan itinerary with the confirmation letter - 7 days 6 nights in Hualien

3. One user's Asia member account has to reactivate

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PDF form is the itinerary of Golf Tornament's week trip - Melaka & Kuala Lumpur 

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1. Continue to do Japan Visa

2. Confirm the cost of the van with the van company about the van fares in 5 days.

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1. Continue to do the Japan visa by creating a Google account and "Visit Japan Web" accounts

2. Confirmation of the itinerary of the Golf Tournament (7 days 6 nights), the check-in hotel in Melaka and Kuala Lumpur, and bus and van fees.

3. Hatyai, Thailand trip

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Communicating on the phone call as the other party did not reply to the message - the image above is a chat message

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1. Asking the cost of ferry (one way and round trip), extra charge if sailing overseas. Timetable of ferry from Port Klang to Pulau Ketam.

2. Confirm the price of hotel with including breakfast

Hatten Hotel, Mekaka

Sunway Velocity Hotel, Kuala Lumpur

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1. Receive a reply message from Melaka Hotel about the price of a room per night with breakfast.

2. List the tour fare of this trip - Golf Tournament Malaysia

3. Modification of the Melaka rooming list (add two guests) and the itinerary.

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1. Help the guests do the Japan Visa by using Visit Japan Web for the next month Japan trip.

2. Create google account and personal usage account for Visit Japan Web, need the guests' quarantine informations.

3. Screenshot the Immigration and Customs Declaration QRcode, and current status of quarantine status, to make it easier for travellers to pass through immigration

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Boss and manager have meeting in Kuala Lumpur

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1. Buy tickets for three people - Kuala Lumpur to Danang.

2. Help manager to register an account for Macao International Travel (MITEXPO), and fill the buyer application form.

3. Check the flight tickets (round-trip) for two people from Kuala Lumpur to Macao.

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1. Checking whether the customers' AirAsia member accounts are locked or unlocked.

2. Send emails to AirAsia support to follow up on the cases and unlock the account for using the credit amount to buy tickets.

3. Compare the itinerary of Mongolia, China with the confirmation form sent from the China agent.

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1. Plan the tour bus to and from the hotel and the Thailand-Malaysia religious congregation's event.

Religious congregation event (12.30 p.m. - 4 p.m.)

Dinner (6 p.m. - 9 p.m.)

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1. Checking the passengers' mailboxes are there any updates?

2. Find hotels (cancellation, payment, service tax charged, or include breakfast)

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1. Check if the AirAsia Support customer service has replied to the passengers' emails.

2. Find suitable hotels for the Golf Tournament in Kuala Lumpur and Malacca with the best price (other payment, service tax charged), includes breakfast, and also have free cancellation before the date of the check-in

3. Modification of itinerary, and setting up the date and price travel packages (Japan and Vietnam)

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1. Find 4 stars hotel to fulfill the customer's request as below:

the room's price should not be less than RM400 per night and must include breakfast

2. Confirm the reservation of 11 rooms, and the date of check-in and check-out, then call or send an email to the sales manager to request their hotel contract rates for reference.

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HARI RAYA PUASA HOLIDAY (21/04 - 23/04)
HARI RAYA AIDILFITRI HOLIDAY (24/04)

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1. Continue to fill out the Thailand arrival cards.

2. Calling for the reservation lunch and dinner restaurants, the budget of the menu for a table (10 people) is less than RM250. (Total = 6 tables x RM250)

3. Asking for the contract rate from the sales manager of Belum Rainforest Resort.

4. Receive a bank receipt from a person who is self-refunded (Yong Peng).

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1. 3 users of Air Asia member accounts has unlock due to  receive an email from Air Asia support for reactive account and change password.

2. Check the credit amounts, these amounts become travel voucher for using future booking tickets.

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1. Search different hotels in Kuala Lumpur and Johor Bharu for foreigners who attend the  Golf Tournament soon.

2. Search on the website for Golf Country Club in Kuala Lumpur and Johor Bharu.

Glenmarie Hotel & Golf Resort

JB Horizon Hills Golf

Forest City Golf Resort

Kuala Lumpur Golf & Country Club

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1. Arrange the schedule of the travel trip (Osaka, Japan) and translate it into English.

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1. Learning how to book flights and buy tickets and make a billing with resit - there are some customers who buy tickets to Surabaya, Indonesia.

2. Create Facebook - use Gmail to create a Facebook to promote our company's travel packages.

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1. Do the China visa online application form for four persons.

2. Email different golf country clubs to request the quotation for Golf Tournament.

3. Print out the scheduled week's trip to Sapa, Vietnam

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1. Do the Singapore Visa - It's a China customer and she wants to attend an event.

2. Courier her visa application form and passport to pos express

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1. Continue to complete the China visa online application form.

2. Receive emails from the Golf Country Clubs about the quotation of Golf Tournaments.

Booking

Cancellation

Charges and Penalty

Payment Method

Any Other Policy

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1. Check the ticket prices on AirAsia's official website and Sabre 360.

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1. The four persons' China visas are done, then make an appointment for them to go to thumbprint and interview at the Embassy of the People's Republic of China in Malaysia.

2. Prepare the gifts such as serum and pure handmade soap for the customers who participate in the Vietnam trip.

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1. Find the hotel – official hotel website

2. Checking the travel itinerary compared with the confirmation form given by the manager

3. Learning how to present the whole trip (Osaka, Japan)

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1. Edit a short video - Danang, Vietnam. Miss Lim sent me pictures and a video of a previous tour they took to Vietnam.

2. Make a video - shopping bag. The first ten participants to register for Danang, Vietnam will receive a free shopping bag. (https://youtube.com/shorts/Yb1Tleg-Ix4?feature=share)

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1. Chat with customer services due to an urgent case - the deadline for a credit account is expiring soon.

2. Record the Asian International Airport flight codes and airlines

3. Arrange schedule China trip (Mongolia, Hulunbuir, Shanxi)

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1. Reply emails to the Golf Country Clubs about the quotation of the Golf Tournament to help foreign customers do the reservation.

2. Search on the booking website (Agoda, Expedia, Trivago, etc.) for 4 stars hotels in Kuala Lumpur and Malacca, so foreign customers to stay comfortable.

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1. Chat with the AirAsia Support's agent in customer service to update the case - account lock

2. Give a new case number for reference to check the case status via AirAsia Super App.

3. Do a China visa application form as trade-in activities type (M).

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1. Help customers do the China visa online application form in type M (trade-in activities) with a single entry and make an appointment after the application forms are complete.

2. Send the bank slip's payment for reservation hotel rooms to the hotels' sales managers.

3. Write a summary of Norway's itinerary and refer to the full itinerary.

4. Do the final confirmation of the local tour's itinerary with the bus company

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Boss and manager leading a tour group to Sapa, Vietnam

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1. A passenger's account has been locked again. A customer's Air Aisa member account has lock without any reason and then needs to chat with customer service for asking the reason.

2. Check name list - travel trip. Miss Lau teaches me to check the information of tour participants to make sure that all correct to avoid errors when boarding.

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Facebook Seminar

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Boss need to deal with personal matters

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1. Calling and sending emails to the sales department to request the contract rate from different hotels in Penang, Langkawi, and Kuala Lumpur.

2. Confirmation of the VIP bus request and asking for the payment deposit.

3. Do the name list, customers from China citizens, and need to print out their passports for buying flight tickets.

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1. Check the list of the "Air Asia Ticket Credit Shell Refund to Passenger Personal Credit Account" whether customers' accounts are active or not.

2. Check customers' Hotmail accounts – 7 people login successfully, 3 people unsuccessful (change password)

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1. Buy the filghts ticket for two person from Kuala Lumpur to Macao (round-trip), but only a person's ticket need to add 20kg luggage.

2. Write email to AirAsia support for unlock cusomters' accounts

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1. Check passengers' accounts to log in to the Air Asia official website but all accounts still cannot log in.

2. Agents give case numbers to follow up in the future.

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1. Tell both hotels to take back the previously canceled room.

2. Get the room number from the Hatten Hotel's manager to facilitate the check-in process. Arrange the hotel room number, and forward the rooming list to the person in charge (Golf Tournament).

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1. We check-out the Hatyai hotel at 8.30am and go to the Thailand's custom for departure procedure on 10.30am.

2. We take them to a reserved restaurant in Kedah, Zhong Ma Seafood Restaurant for having lunch.

3. The previously booked dinner restaurant cancelled due to late arrival at the restaurant, Empayar Seremban Siew Pow.

4. After that, we reserve another dinner restaurant at Taman Wangsa Jaya, Garden Seafood Cuisine Sdn Bhd.

5. Transporting all customers home, so this journey is end.

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1. Chat with AirAsia agents in customer service about the progress of the passengers' account lock and the case number whether are following up or not.

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Taipei Trip Quotation Form & Confirmation timetable

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1. Listen and learn to the tour leader, Mr. Lim discuss the itinerary of the Taipei trip with the Taiwan travel agent.

2. Confirm Taiwan's tourist attractions whether open or not.

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Public holiday in Johor
Johor Sultan's Birthday

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1. List down the passengers' accounts, and record on the computer whether they can log in or not.

2. A customer's mailbox receives a new message sent from Air Asia Support, they give a link to reset the password to unlock his account.

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1. Inform the van company of the time of arrival at the hotel to take the customer on the tour, and confirm the driver details and license plate number.

2. The information about the Sunway Velocity Hotel

Place of Golf Tournament

Golf time / Tee time

A number of golf sets need a place to store

3. Arrange the name list of Thailand-Malaysia religious congregation events. (Hatyai, Thailand)

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1. Arrange the name list of Thailand-Malaysia religious event in Hatyai, Thailand.
2. There are many participants from different city. (Yong Peng, Labis, Kulai, Kluang, and Batu Pahat.
3. Create a Whatsapp group for this event so that can easy to inform and communicate with them

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1. Arranging and confirmation the number of single, double, and twin rooms.

2. Send the rooming list to the Hatyai Agent (Thailand) for help to arrange the hotel rooms.

3. Calling for the confirmation menu of lunch and dinner to the restaurant.

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Company's Facebook post - Itinerary of 8 days and 7 nights in Hokkaido, Japan trip

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1. Videos and photos of the Japan trip sent from the manager remind me to choose 25-30 photos and some videos to post on Facebook.

2. Then writes the itinerary of 8 days and 7 nights in Osaka, Japan compare with the confirmation letter.

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1. I help my manager go to organize the storage room due to company faced a flood a few weeks ago.

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1. Dealing with emergencies - guests smoking inside the room.
2. Hotel will imposed money penalty, then we inform to the person in charge.

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1. The manager, Miss Lim teaches me to fill China Visa application online form. There are many parts of information that need to fill in.

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1. Create google account

2. Create account - Visit Japan Web

3. Request refund, cancel a single room from Melaka and Kuala Lumpur Hotel due to one of customer diganosed Covid-19

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1. Help a customer register an Australia visa using the Australian ETA app, but the application is unsuccessful.
2. She had applied for a visa a few days ago. The file was archived at the Australian Embassy as a result of the link

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1. Asking again the refund from Hatten Hotel

2. Confirmation the seat of plane, name of guests in QR code are correct.

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1. Chat with an Air Asia customer service agent online, because a customer credit amount will expire next month.

2. Check the ticket price for a round trip (Malaysia to Busan) with choose the value pack, including the luggage and set meal.

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List a flight detail for a round trip which are Kuala Lumpur and Cheng du, China.
Check the price in AirAsia booking flight website, either with value pack or no value pack.

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Manager leading a tour group to Osaka, Japan

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Hari Raya Haji Holiday

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1. Help customers do the China visa online application form in type L (tourism) with double entry, and make an appointment when the application forms are completed.

2. Complete all payments of reservation hotel rooms.

3. Check the customer's selfie photo whether can be qualified or not.

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1. Write a tour details to the tour guide for reference.

2. Tour details include the hotel information, restaurant and meal information, and entrance fees.

# data[].attributes.body
1. Consult with customers about the China visa application.

2. Send email to AirAsia Support, give the customer's information for a thorough vertification.

# data[].attributes.body
Manager go to attend the MITEXPO events in Macao.