# data[].attributes.body
Responsiveness - email, Webex, etc

Customer service - internal and external clients

Adapt to training - how fast they learn concepts

Communication - proactive outreach,

Timely completion of work

Supporting other tasks - team player

Ownership of tasks- communicate that tasks are done or need extra time

Work quality - free of errors

Engaged - with work and team

If they can get through admin work and then take on a caseload it makes them "exceed".

# data[].attributes.body
Case Load - Depends on experience. Avg 300-500 cases.

Docket - Timely and accurate clearing of docket entries

Audit Reports - Timely reporting of correspondents

SLA Compliance

Quality of work - free of errors and correct people are copied. Using cheat sheets well

Customer service - internal and external clients. Timely responses.

Communication- proper greetings (formal name, dear, etc.)

Personal Docket - keeping track of work

Solution-oriented - identifying problems and solutions

Good judgment - Knows when to elevate issues

Teamwork - Support new teammates (training and covering work/team)

# data[].attributes.body
PA: Not grasping training and concepts.

FFLA: Not reporting for months. When given work and sitting on it. Client complaints (more than once). Not having a large caseload (less than 300 cases). The caseload depends on experience. TL have to take work away from them.

Sr/Coord: Lack of IP knowledge (country-level experience), poor time management, no prioritization, struggle with review, and inability to work with others.

# data[].attributes.body
PA: Not finishing work in a timely manner. Can do some but not all steps of work. Inconsistent. Not retaining information and applying concepts. Not being proactive in completing work.

FFLA: Consistently making mistakes even with interventions. Needing prompts to do basic tasks. Showing up on audit reports consistently. Not organized and poor time management.

Sr/Coord: Lack of IP knowledge (country-level experience), poor time management, no prioritization, struggle with review, and inability to work with others.

# data[].attributes.body
PA/FFLA: No concerns in role, doing good quality work, doing what's required of them, might appear on the audit report, not displaying next step skills.

# data[].attributes.body
PA: Doing great, taking on duties that a FFLA would do, more to learn, taking on cases (50-100+).

FFLA: Work independently, handle a variety of clients across practice groups, navigate complicated situations, minimal review of work, work with client docketing systems, on top of tasks without reminders, good communication with internal and external clients, navigate TK preferences, work under pressure, support new hire training, review team member work and be flexible.

Sr./Coord: Can review for 1 person, an elevated caseload, training vs. telling. Understanding the SKGF way of doing training (following procedures).

# data[].attributes.body
PA: Fast learner, curious, study topics for future filings, eagerness to learn, willing to help teammates, on the cusp of next-level role (FFLA)

FFLA: High caseload, work independently, review work of peers, on the cusp of next-level role (SFFLA)

Sr./Coord: Time and people management. Can train others and do reviews. Keeping up with caseload. Independent worker and will elevate issues as needed/questions. A trusted advisor who can cover the team and be a go-to resource. Good quality work that is consistent.

# data[].attributes.body
Case Load - 500+

Experience - Know country law, deal with complex filings, expert-level knowledge, complex budget estimates

Work independently

Review - Review other team members work

Billing - Enter billing 3E. Must know billing codes

Feedback - Giving and receiving feedback

Docket - Timely and accurate clearing of docket entries. The point on Docket.

Subject Matter Expert - Complex requests and communication from TKs. Deep understanding of clients, and strategy, very involved, and can make decisions on case-load. Identifying problems and solutions

Trusted Advisor - Can back up supervisor. A go-to person for help, directors know to go to for procedures.

Quality of work - free of errors and correct people are copied. Using cheat sheets well

Customer service - internal and external clients. Timely responses.

Communication- proper greetings (formal name, dear, etc.)

Personal Docket - keeping track of work

Good judgment - Knows when to elevate issues

Teamwork - Support new teammates (training and covering work/team)

SKGF Way - Embrace the way the firm does their procedures.

# data[].attributes.body
PA: Need to provide equal opportunities for billable work, presentations, research, etc.

Caseloads: Depends on practice group. Reporting and uploading vs doing one.

Amy's Team: people have specialized work.