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Vietnam Airlines order processing and delivery processing

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Vietnam Airlines order processing and delivery processing

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Phạm Quốc An 225120363

Nguyễn Thanh Xuân 225121854

Thái Nguyễn Tú Trinh 225122943

Nguyễn Ngọc Tuyền 225121438

Đỗ Thành Định 225123079

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To book a flight on the Vietnam Airlines website, select the trip type (round-trip, one-way, or multi-city), enter departure and arrival points, travel dates, number of passengers, and a promo code if available. Click "Search Flights" to continue. Payment currency depends on the selected country/region, which can be changed at the top of the homepage.

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In the “Select Flight” window, the green box displays the lowest ticket prices over time. To view the most suitable flight options, passengers can use the “Show Filters” feature to adjust criteria such as budget, number of stops, flight time, and operating airline.

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After completing the filter operation, passengers select flight time and ticket class, then click on the ticket price box.

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After filtering flights, passengers select the departure time, fare class, and click on the fare box. The system displays the fare and its conditions. Passengers choose a suitable fare and click “Confirm and Continue.” For round-trip tickets, the process is repeated for both directions.

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Users compare prices and benefits of each fare class to select the most suitable one and proceed

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After completing the selection, click “Continue” if you don’t have a Lotusmiles account, or “Log in and continue” to enjoy member benefits when flying with Vietnam Airlines.

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Passengers check the information in the booking code and add frequent customer information or proceed with the procedure using another booking code (if desired)

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Fill in full name, gender, date of birth, nationality and ID number for each passenger.

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Fill in full name, gender, date of birth, nationality and ID number for each passenger.

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If the customer has a Lotusmiles membership card, enter the card number to accumulate bonus points.

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Provide contact information (phone number, email) to receive e-ticket.

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Provide contact information (phone number, email) to receive e-ticket.

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Note additional emergency contact information

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Passengers please click to agree to Vietnam Airlines' Information Security Policy.

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Pre-select your seat, purchase additional check-in, special offers, travel insurance or priority services if needed.

Review your total order.

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There is an “ADD LOTUSDELI” button to add to the order.

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📍 Default: 1 carry-on + 1 checked baggage free of charge

Add checked baggage (23kg/piece) for VND 324,000/piece.

Select for each flight:

Example: Ho Chi Minh City → Da Nang | Da Nang → Ho Chi Minh City

Press the + button to add the desired quantity.

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📍 Cost: depending on location

Can be selected for each flight.

Seat type & price:

Front row middle seat: from 44,000 VND

Front row window / aisle seat: from 71,000 VND

Free seat: back row, non-special location

Selected seat: grayed out

Intuitive interface in the form of an aircraft diagram → select by clicking on the seat.

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Optional:

Can choose to purchase TripCARE insurance for VND 136,000 for all passengers.

Main benefits:

Reimburse medical expenses due to accidents/sickness (except international epidemics).

Personal accident insurance up to VND 1.68 billion.

24/7 medical support & emergency relief.

Pay for ticket costs if the trip is canceled due to force majeure.

Luggage insurance (lost, damaged).

Alternative options:

✔ If not, passengers must check: “I do not want insurance... and I will be responsible...”

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📍 Additional options – fee: 87,000 VND

Allows you to keep the current price until a specified time (clearly displayed on the interface).

Turn on the switch to apply if not ready to pay immediately.

✅ After selecting the additional service items, the system will:

Summarize the selected services.

Go to Step 5: Confirm information & payment.

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📍 Free of charge – optional if special assistance is needed

Applicable for each leg.

Options include:

Wheelchair assistance at the airport.

Assistance for the visually impaired and hearing impaired.

Special medical services (upon request).

🧭 Do not select anything if you do not need it.

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At the "Payment" window, passengers are advised to:

Read the information related to payment by card.

If the promotional code was not entered in Step 1, passengers may enter it at the “Payment” step to enjoy Vietnam Airlines' offers.

The system will, by default, select travel insurance for all passengers. If not required, please click “Deselect”.

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Passengers should select a payment method, fill in all required information, review the relevant terms and conditions, and proceed with the payment.

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International Credit/Debit Cards
Vietnam Airlines accepts Visa, MasterCard, American Express, UATP, and JCB for ticket purchases via its website or app at all points of sale. Cardholders can pay for themselves or others.

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Domestic Cards/ATM Cards via NAPAS
Vietnam Airlines accepts payments with ATM cards from 34 Vietnamese banks for purchases on its website (Vietnam-based sales). Transactions are processed through the secure NAPAS gateway, which connects multiple banks for fast and convenient payment.

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MoMo E-wallet
Passengers must install the MoMo app on their mobile devices to pay for tickets and ancillary services.

ShopeePay E-wallet
Passengers must install the ShopeePay app to make payments. Accepted for ticket purchases on the Vietnam Airlines website and app.

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Payment via VNPAY QR & Internet Banking
Passengers can pay for tickets and services by scanning a VNPAY QR code through e-wallet or Internet Banking apps. A network connection and Internet Banking registration are required.

This method is available only for purchases on the Vietnam Airlines website or app within Vietnam.

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At the "Confirmation" window, please review the passenger information, booking reference, itinerary details, and any additional services.

After the payment is completed, the system will automatically send the booking reference and e-ticket to the registered email address.

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If you do not receive an email from Vietnam Airlines within one hour of successful payment, please contact our Online Booking Support team via the following channels:

Email: onlinesupport@vietnamairlines.com
Phone:

Within Vietnam: 1900 1100

From overseas to Vietnam: (+84-24) 3832 0320

Alternatively, you may also contact any Vietnam Airlines ticket office for assistance.

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Step 1: Access and enter booking information

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Step 1: Access and enter booking information

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Go to vietnamairlines.com

Select the “Check-in” section

Enter your Booking Reference (PNR) and Last Name (without accents)

Click “Check-in” to proceed

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Passengers check the information again and click “Start check-in”

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Review flight and passenger information

You may:

Add your Lotusmiles frequent flyer number (if applicable)

Continue check-in with another booking reference (if needed)

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Agree to the terms and conditions regarding restricted baggage items.

Once redirected to this step, the check-in process is officially completed.

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Select your preferred seat on the seating map.

After choosing your seat, click “Confirm seat and get boarding pass”.

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Step 6: Purchase additional services (optional)

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Step 6: Purchase additional services (optional)

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After selecting your seat, you can choose to purchase optional services.

Click “Confirm” and proceed with payment for the selected services.

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Step 7: Manage booking and receive boarding pass

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Step 7: Manage booking and receive boarding pass

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In the Online Check-in Confirmation window, you can:

Update contact information

Manage extra services

Cancel check-in (if needed)

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In the “Choose how to receive your boarding pass” window, you can choose to receive your boarding pass:

As a PDF via email, or

As a Passbook file (to use in the Wallet app on iPhone or iPad)

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Integrate the “Quick Change Selection” feature right at the top of all pages after selecting a flight

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Integrate the “Quick Change Selection” feature right at the top of all pages after selecting a flight

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Add a quick adjustment bar at the top of the page, allowing users to:

Change departure/return dates

Change departure/destination airports

Change number of passengers

Switch between one-way and round-trip journeys

->All changes should be applied without returning to the previous page; the system will automatically reload search results based on the updated information.

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“Base Fare – Just Fly” ticket package (simplified basic ticket)

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“Base Fare – Just Fly” ticket package (simplified basic ticket)

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Develop a New Ultra-Economy Fare Type

Create a standalone ultra-economy fare that includes only a seat — excluding seat selection, checked baggage, inflight meals, and Lotusmiles accrual.

The base price will be set at equal to or lower than low-cost carriers (such as Vietjet/Jetstar), approximately half the price of Vietnam Airlines' current “Lite” or “Classic” fares on high-traffic domestic routes.

Benefits:

-Transparent pricing: passengers are not forced to pay for services they don’t need in the base fare
-Appeals to price-sensitive travelers
-Preserves Vietnam Airlines’ premium identity by maintaining higher-tier fare options with full-service inclusions