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Giao Hàng Tiết Kiệm (GHTK), founded in 2013, is a Vietnamese logistics and express delivery company. With over a decade of experience, GHTK provides comprehensive delivery solutions for online businesses, e-commerce companies, and platforms. Its strengths include technology, a nationwide network (63 provinces), and optimized customer services. GHTK has rapidly expanded to thousands of post offices, processed over 1 billion orders, and served 1 million retailers and 70 million consumers. The company's goal is to be a leading smart logistics platform, continuously innovating to meet Vietnam's evolving delivery demands.

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BBS service is a nationwide delivery service for large orders weighing ≥ 20kg.

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Fulfillment service provides users with utilities for product warehouse space, inventory management and product status. At the same time, GHTK supports stores in processing packaging and shipping orders. In particular, GHTK also provides features for sales software, inventory management, synchronized orders and automatic real-time updates.

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GHTK's Express delivery service is for orders under 20kg, meeting the need for optimal fast delivery. For online shops that want to deliver quickly, creating a good experience for customers. Businesses that need to deliver documents, urgent samples or buyers who want to receive goods in the shortest time.

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XFAST is GHTK's express inner-city delivery service, helping shops and businesses optimize delivery speed while still saving costs in big cities

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GHTK’s official website (https://giaohangtietkiem.vn) serves as the central hub for shops to create and manage orders, track shipments, integrate APIs, and access service information. The site is optimized for desktop use, offering a streamlined interface for operational efficiency and performance monitoring.

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GHTK provides mobile apps for both Shop users and Shippers on iOS and Android. Shop owners can quickly create and track orders, while Shippers use the app to receive deliveries, update statuses, and manage logistics in real-time with flexible route coordination.

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GHTK actively engages users through various social platforms. Their official Facebook Fanpage is used for customer support, service updates, and recruitment news. They also maintain a Zalo Official Account for real-time order tracking and notifications, and a LinkedIn profile to connect with potential talents. Additionally, a dedicated recruitment website (tuyendung.ghtk.vn) showcases job openings and company culture.

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Evaluate the experience of businesses (Shops) and customers

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Evaluate the experience of businesses (Shops) and customers

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Shops can create orders via the website, GHTK application or create bulk orders using Excel. This process is quite flexible, especially useful for shops with large order volumes thanks to the Excel data entry feature.

However, data entry via Excel requires accurate information according to the template, otherwise data entry errors may occur, causing time-consuming editing.

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Shops can send goods to the post office with support from Tablet Dang Don, which helps automate the process (printing receipts, taking photos), or request the shipper to pick up the goods. The process at the post office is quick, but requires Shops to arrange orders in order of printing, which can be inconvenient if the volume is large.

The pick-up time frame (morning: 8am-12pm, afternoon: 2pm-5:30pm) is flexible, but cannot be scheduled specifically, causing difficulties for Shops that need urgent delivery.

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Shops can easily edit information (phone number, address) or cancel orders via the app. However, changing the delivery address is limited to the same province and incurs a fee of VND 10,000/time, which can increase costs.

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Shops can choose to store pending inspection (up to 30 days), not store for immediate refund, or not accept returns. This flexibility suits many needs, but the increasing storage fee (VND 1,000/first day, up to VND 3,000/day) can be a burden if the goods are stored for a long time.

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Fast complaint handling process (8 working hours), with clear compensation policy (100% of goods value if there are documents, maximum 20 million VND). However, if there are no documents, the compensation level is only 4 times the shipping fee, which is disadvantageous for small shops.

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All parcels must be securely packed and sealed by the Seller before shipping. Use cushioning materials like crumpled paper, foam pellets, or bubble wrap to fill empty spaces and prevent movement. Seal the package tightly with adhesive tape; do not use rope or cloth ties. For goods prone to moisture or dirt, place them in sealed plastic bags before boxing. Fragile or oddly shaped items must be shock-proofed and have all sharp edges taped to avoid breakage.

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Each parcel must have a visible Shipping Code. GHTK also recommends including the receiver’s name, phone number, and address. For items that are fragile or restricted from air transport, appropriate warning labels must be clearly placed on the outer package. Place any invoices or manuals inside the box—not on the outside.

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Customers receive goods between 8am and 6pm, including weekends, which is convenient. However, delivery times are not accurate, depending on the shipper's route, and there is no official evening delivery service, which is inconvenient for those working during office hours.

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Giao hàng thành công (online-video-cutter.com)

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Customers can accept part of the order and return the rest, which is suitable for product inspection needs. However, this service does not apply to unsorted multi-package orders, reducing flexibility.

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Giao hàng 1 phần (online-video-cutter.com)

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If you're not available when the shipper arrives, GHTK offers a delayed delivery service. Your package will be held and re-delivered at a later time that works for you.

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The return time for intra-provincial orders is 3-5 days (fee of VND 5,000), inter-provincial orders is 7-12 days (fee of 50% of the shipping fee). This process is slow, especially for inter-provincial orders, which can affect the customer experience.

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Hủy - Trả Hàng cho Shop (online-video-cutter.com)

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Comparison of Courier Services in Vietnam

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Comparison of Courier Services in Vietnam

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Offers order creation via website/app and bulk Excel uploads, plus direct shipping at post offices.

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Provides similar services with a larger network (over 2,200 post offices), enabling faster and more reliable delivery.

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Has nationwide coverage but likely less efficient due to a smaller network and fewer service points.

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Provides decent tracking and delivery, though speed may vary.

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Offers superior tracking and faster delivery with its extensive logistics network.

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May have less reliable tracking and slower delivery compared to GHTK and Viettel Post.

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Add the feature of automatically checking data entry errors when creating bulk orders via Excel, minimizing errors and saving time.

Free change of delivery address within the same province for Shops with large order volume.

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Allow Shops to schedule specific pick-up times (eg 9am-10am) with reasonable additional fees, helping Shops be more proactive

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Apply a fixed storage fee (eg: 1,000 VND/day) for Shops with large output, encouraging long-term use of the service.

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Increase the minimum compensation to 6-8 times the fare for cases without documents, ensuring more fairness.

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Launch an official evening delivery service (6pm-9pm) with an additional fee, meeting the needs of customers working during the day.

Provide estimated delivery time notifications via SMS or app, increasing accuracy.

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Reduce inter-provincial return time to 5-7 days by optimizing shipping processes.

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Apply partial shipping to all types of orders, including multi-package orders, by asking the Shop to clearly classify packages when creating the order.

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GHTK's services bring many benefits to Shops and customers thanks to the flexibility in creating orders, shipping and additional services. However, there are still limitations in delivery time, additional costs and refund procedures. The proposed improvements will help GHTK improve the user experience and increase competitiveness in the logistics market.