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Front office

identitication

The front office is the front-line department of a company or organization (especially in hotels, offices, or public services) that interacts directly with guests, customers, or clients.

The front office is the central department for guest service from arrival to departure (check-in, throughout the stay, and check-out).

descriotion

Front Office is the hotel’s main service area that deals directly with guests. Its main duties are welcoming guests, handling check-in and check-out, managing reservations, providing information, and ensuring guest satisfaction.Front Office in hospitality is the main department that serves as the first point of contact for guests. It is responsible for reservations, check-in and check-out, handling guest inquiries, providing information, and delivering quality service to ensure guest satisfaction.

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housekeeping (Muchamad Ainur Reza Pratama no 24)

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housekeeping (Muchamad Ainur Reza Pratama no 24)

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housekeeping

identitication

Housekeeping is an activity related to maintaining cleanliness, tidiness, comfort and security of a place.

description

Housekeeping is a vital department within the hospitality industry responsible for maintaining cleanliness, order, and overall comfort in guest rooms and public areas of a hotel or establishment. The main duties of housekeeping include cleaning, sanitizing, and organizing guest rooms, bathrooms, hallways, and other facilities to ensure a safe and pleasant environment.

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Identification

The Front Office is the hotel department that deals directly with guests. It is called the “face of the hotel” because it gives the first and last impression.

Description

The Front Office provides services such as check-in, check-out, reservations, guest information, billing, and handling guest requests or complaints. It also connects guests with other hotel departments to ensure their satisfaction.

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Nama: MUHAMMAD ARIF TAUFIQ SAPUTRA X PH 1

Housekeeping

IDENTIFICATION:

Housekeeping is a crucial department in the hotel industry, responsible for maintaining the cleanliness, tidiness, and comfort of all areas of the hotel. Primary housekeeping duties include cleaning guest rooms, changing linens, organizing equipment, and ensuring room amenities are in good condition and ready for use.

Description :

In addition, housekeeping is also responsible for maintaining the hotel's public areas, such as the lobby, corridors, restaurants, and other public facilities, ensuring they remain clean and well-maintained. The hard work of the housekeeping team ensures a comfortable, healthy, and enjoyable hotel atmosphere for guests.

Housekeeping requires precision, speed, and a friendly attitude. They not only maintain cleanliness but also provide high standards of service, thus supporting the hotel's positive image.

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Housekeeper – Jalu kumbara (16)

Identification:

A housekeeper is one of the most important staff in a hotel. They help to keep the hotel clean and comfortable.

Description:

A housekeeper cleans the guest rooms, bathrooms, and hallways. They change the bed sheets, clean the floor, and replace the towels. Housekeepers are very hard-working and responsible. They work every day to make sure the hotel looks nice and tidy. They usually wear a uniform and carry cleaning tools. Their job is important for the guest’s comfort.

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A penthouse is a luxurious residential unit located on the top floor of a skyscraper or apartment building. Unlike other apartment units, a penthouse stands out due to its exclusive location and unique characteristics. The main highlight of a penthouse is its unobstructed view, offering a spectacular panorama of the city or surrounding landscape. Furthermore, penthouses often feature a more spacious architectural design, high ceilings, and direct access to a private terrace or rooftop garden, making them a symbol of status and luxury.

Functionally, a penthouse is designed to provide privacy, comfort, and a superior living experience. An in-depth explanation of a penthouse includes various premium features, such as large floor-to-ceiling windows, a modern kitchen with high-end appliances, and spa-like bathrooms. The materials used for its construction and interior are also of high quality, from marble floors to designer furniture. Penthouses are often equipped with smart home technology, advanced security systems, and private amenities like a swimming pool or a dedicated elevator. With all these advantages, a penthouse becomes the top choice for those seeking an exclusive lifestyle in the heart of the city.

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Receptionist (Muhammad Javas Haidar Kiansyah – Absen 28)

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Receptionist (Muhammad Javas Haidar Kiansyah – Absen 28)

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Identification

A receptionist is an important position in a hotel. This job is the first impression for guests when they come to the hotel.

Description

The receptionist welcomes the guests politely and helps them to check in or check out. He gives information about the hotel facilities, room types, and services. A receptionist also answers phone calls, handles guest requests, and solves small problems. This job needs a friendly attitude, clear communication, and a professional appearance. The receptionist must always smile and make the guests feel comfortable and respected.

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michel novebry jesica/23 XPH AKA-The Receptionist

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michel novebry jesica/23 XPH AKA-The Receptionist

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Identification

A receptionist is a hotel staff who works at the front desk. The receptionist is the first person that guests meet when they come to the hotel.

Description

The receptionist greets the guests politely and helps them to check in or check out. He or she answers phone calls and gives clear information about the hotel services. The receptionist also helps guests with reservations and sometimes solves their problems. A receptionist usually wears a neat uniform, looks friendly, and speaks politely. This job needs patience, responsibility, and good communication skills.

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Identification:

Housekeeping is the process of maintaining cleanliness, order, and hygiene in various environments such as homes, hotels, offices, and hospitals. It is an essential service that ensures a safe, comfortable, and pleasant space for people to live and work in.

Description:

The housekeeping department performs various tasks, including cleaning guest rooms, public areas, restrooms, offices, and other facilities. Housekeepers are responsible for making beds, changing linens, dusting furniture, vacuuming floors, and restocking bathroom supplies. They also report any damages or maintenance issues to the engineering department.

Housekeeping is not only about cleaning, but also about maintaining a hygienic and welcoming environment. In hotels, the housekeeping staff ensures that every room is spotless and properly arranged before a guest arrives. They follow specific standards and procedures to ensure consistency and quality.

This department also includes roles such as room attendants, laundry staff, and supervisors. Each member contributes to the efficiency and excellence of the service. The work may be physically demanding, but it is crucial for the success and reputation of the hospitality business.

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Identification

Housekeeping is an important department in a hotel. It is responsible for cleanliness, comfort, and order in all areas of the hotel.

Description

Housekeeping staff clean the guest rooms every day. They change the bed sheets, arrange the pillows, and replace the towels. The staff also sweep, mop, and vacuum the floor. A housekeeping department has friendly and helpful workers. The rooms become neat, fresh, and comfortable after they work. Housekeeping also decorates the lobby with beautiful flowers and keeps the public areas tidy. This department always provides a clean and pleasant atmosphere for the guests.

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🧹 ~ Identification ~

Housekeeping is a hotel department responsible for maintaining cleanliness, tidiness, comfort, and the overall condition of guest rooms as well as public areas. This role is essential because it directly affects guest satisfaction.

✨ ~ Description ~

Some of the main duties of housekeeping are:

1. Cleaning and tidying up guest rooms.

2. Changing linens, towels, and room supplies.

3. Maintaining cleanliness of public areas (lobby, corridor, public restroom).

4. Reporting any damaged facilities to the related department.

5. Preparing guest amenities according to hotel standards.

In addition, housekeeping staff must be:

Careful and efficient.

Good in communication.

Polite, friendly, and professional.

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Identification

Hotel restaurants are facilities from Hotel where guests can purchase food and beverages. They are also open for public or people who are not staying at the hotel but want to buy there. In the restaurant, there are people working as chefs, waiters/waitresses, cashiers, and others.

Description

Hotel restaurants have good quality menus with many kinds of food. Usually, it depends on the hotel stars. For example, a 5-star hotel has a restaurant with more expensive and fancy menus. The restaurant also gives room service to bring food to the guest’s room or the Restourant can be rented for parties and other events. This place is also one of the main sources of income for the hotel company.

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Identification

Concierge is a hotel staff member whose main duty is to assist guests with their needs beyond the basic front desk service. They act as a personal guide and problem solver during the guest’s stay.

Description

A concierge helps guests by arranging transportation, recommending tourist attractions, making restaurant reservations, and providing directions or local information. They also support guests with special requests such as booking tickets for shows or finding emergency services. To be successful, a concierge must be polite, resourceful, and have wide knowledge of the local area. This position demands strong communication skills, patience, and the ability to give personalized service so that every guest feels valued and comfortable.Identification Concierge is a hotel staff member whose main duty is to assist guests with their needs beyond the basic front desk service. They act as a personal guide and problem solver during the guest’s stay. Description A concierge helps guests by arranging transportation, recommending tourist attractions, making restaurant reservations, and providing directions or local information. They also support guests with special requests such as booking tickets for shows or finding emergency services. To be successful, a concierge must be polite, resourceful, and have wide knowledge of the local area. This position demands strong communication skills, patience, and the ability to give personalized service so that every guest feels valued and comfortable.

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Receptionist Hotel (LUDVAN RIDHO B. Absen 20) 

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Receptionist Hotel (LUDVAN RIDHO B. Absen 20) 

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Identification

A receptionist is one of the most important staff in a hotel. This job is located at the front desk, usually in the lobby. Guests always meet the receptionist first when they arrive at the hotel.

Description

The receptionist has a polite and friendly personality. She usually wears a neat uniform and a warm smile. Her main job is to welcome guests, check them in, and give information about the hotel. The receptionist also answers phone calls and helps guests if they have any questions or problems.

The lobby where the receptionist works is clean, comfortable, and bright. There is a big desk, a computer, and sometimes fresh flowers on the table. The receptionist’s work is very important because she gives the first impression to the guests.

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FRONT OFFICE

Identification

Front Office Staff is a hotel employee who works at the reception or lobby area. They welcome guests, handle check-in and check-out, and provide information about the hotel services.

Description

Front Office Staff greets guests warmly and helps them with registration. They give room keys, answer questions, and provide directions or assistance. They also handle phone calls, take reservations, and solve guests’ problems. A Front Office Staff must be friendly, patient, polite, and able to communicate well. This job requires responsibility, hospitality, and good teamwork to give guests the best service and experience during their stay

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Destania Alexavira Avanda (11)

Receptionist Hotel

Identification

Receptionist is one of the most important jobs in a hotel. A receptionist works at the front desk and becomes the first person that guests meet when they arrive at the hotel.

Description

A receptionist always welcomes guests politely and with a friendly smile. He or she answers questions, gives information, and helps guests with the check-in and check-out process. A receptionist also receives phone calls, manages bookings, and solves small problems to make the guests feel comfortable.

This job needs good communication skills, a neat appearance, and patience. A receptionist usually wears a formal uniform, speaks in a clear voice, and uses polite expressions. The front desk area is usually clean, bright, and organized to give a professional impression.

Being a receptionist is not easy, but it is an interesting job because the receptionist meets many people from different countries every day.

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Identification
Bellboy is an important job in the hotel. The bellboy helps guests carry their luggage and guides them to their rooms.

Description

Bellboys usually wear a special uniform and stand in the hotel lobby, ready to assist guests. They carry bags, show the way to the room, and sometimes provide information about the hotel facilities. A bellboy must be friendly, polite, and physically strong because they often carry heavy luggage. This job also needs good communication and hospitality. Bellboys make the guests feel welcomed and comfortable when they arrive at the hotel.

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I Gusti ayu made kaniya cinta aura/15 - Waiters

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I Gusti ayu made kaniya cinta aura/15 - Waiters

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Identification

Waiters are hotel or restaurant employees who serve food and drinks to guests at the dining area. They play an important role in ensuring guests have a pleasant dining experience.

Description

Waiters greet guests politely, present the menu, and take orders carefully. They serve meals and drinks on time, clear the table, and make sure the dining area is clean and comfortable. Waiters also answer guests’ questions about the menu and provide recommendations if needed.

A waiter must be friendly, polite, fast in service, and attentive to guests’ needs. This job requires good communication skills, patience, teamwork, and responsibility to ensure guests are satisfied with the service.

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M. Maulana Hadi Wijaya/21/X PH Aka - Bellboy

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M. Maulana Hadi Wijaya/21/X PH Aka - Bellboy

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Identification

The duties of a hotel bellboy are to assist hotel guests with their luggage, escort guests to their rooms and other locations in the hotel, and provide basic information about hotel facilities.

Description

Bellboys always appear neat and attractive, as they interact with guests the most. They always smile when delivering food or luggage. Bellboys are responsible for assisting guests with their luggage and escorting them to their rooms with great care. They also deliver meals to guests' rooms with great care.

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Aviva Dea Aprilya/7

Identification

​A bellboy is a hotel staff member who plays a crucial role in creating a memorable experience for guests from the moment they arrive. They are often the first person to greet guests and assist them with their luggage. This job requires physical strength, quickness, and most importantly, a friendly and helpful attitude.

Description

A bellboy typically wears a neat uniform that reflects the hotel's professional standards. They have extensive knowledge of the hotel's layout, including the location of rooms, restaurants, swimming pools, and other facilities. With a welcoming smile and a polite demeanor, a bellboy will promptly open car doors, help unload luggage, and direct guests to the front desk for check-in.

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Nimas Galuh/30/X PH AKA - What a 'Room Attendant' is? 

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Nimas Galuh/30/X PH AKA - What a 'Room Attendant' is? 

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💐 ~ Identification -

'Room Attendant' is a job at the hotel and a room attendant means someone who is professional and responsible for keep up and maintenance of rooms.

💫 ~ Description -

Some of their job is have to check guest placement schedule, performing housekeeping, welcoming guests, answering phones, and always maintain cleanliness of public areas at the hotel.

And of course they have to good at communications, multitasking and polite and always behave like as a professional hotelier. As a room attendant they have to responsible for cleaning and maintain the cleanliness so they can make sure the guest is comfort.

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•Identification

A hotel manager is the person who is responsible for running and supervising all operations in the hotel.

•Description

The manager leads the staff and makes sure that guests receive the best service. He or she controls the daily activities, such as housekeeping, food service, and front office operations. A hotel manager also solves problems, handles guest complaints, and manages the hotel budget. This job is very important because the manager ensures that the hotel works smoothly and successfully. A good manager must be professional, organized, and communicative.

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📝 Example of Descriptive Text(Dhika Permana No. 12)

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📝 Example of Descriptive Text(Dhika Permana No. 12)

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Housekeeping Department (Dhika No. 12)

Identification

Housekeeping is one of the most important departments in a hotel. This department is responsible for keeping the rooms, lobby, and other hotel areas clean and comfortable for the guests.

Description

Housekeepers usually wear a neat uniform and bring cleaning equipment such as mops, vacuum cleaners, and towels. Their main job is to clean the guest rooms, make the beds, change the sheets, and replace the amenities in the bathroom. They also keep the public areas, such as the lobby and corridor, tidy and pleasant.

A good housekeeper must be hardworking, careful, and friendly because they often meet hotel guests while doing their work. They help create a comfortable and hygienic environment, so that guests feel at home during their stay. Without housekeeping, the hotel will not look clean, beautiful, or welcoming.

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Teks Deskripsi Bellboy

Identification

A bellboy is a hotel staff who helps guests with their luggage and other services. He usually works in the lobby area of the hotel.

Description

A bellboy wears a neat uniform and a polite smile. He carries heavy bags, opens doors, and escorts guests to their rooms. He always speaks in a friendly manner and offers useful information about the hotel. A bellboy is helpful, patient, and responsible. He also answers simple questions from guests and makes them feel comfortable.

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Bellboy

Identification
Bellboy is an important job in the hotel. The bellboy helps guests carry their luggage and guides them to their rooms.

Description

Bellboys usually wear a special uniform and stand in the hotel lobby, ready to assist guests. They carry bags, show the way to the room, and sometimes provide information about the hotel facilities. A bellboy must be friendly, polite, and physically strong because they often carry heavy luggage. This job also needs good communication and hospitality. Bellboys make the guests feel welcomed and comfortable when they arrive at the hotel.

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Andira Sandra Pratiwi - Hotel Receptionist

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Andira Sandra Pratiwi - Hotel Receptionist

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Identification :

A receptionist is a person who works in the front office of a hotel. This job is important because the receptionist is the first person guests see when they arrive at the hotel.

Description :

The receptionist greets guests with a smile and assists them with check-in and check-out. They answer phone calls and provide information about the hotel. Sometimes, they also help guests call taxis or request other services.

A receptionist must be friendly, kind, and patient with others. They usually always wear a neat and clean uniform. The front desk is equipped with a computer and telephone. A bright and comfortable area makes guests feel welcome.

Therefore, the receptionist is important because she projects a good image of the hotel.

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Food And Beverage

Identification:

The Food and Beverage Department is one of the most important parts of a hotel. This department is responsible for providing food and drinks to the guests.

Description:

The Food and Beverage Department serves breakfast, lunch, and dinner in the restaurant. It also prepares drinks in the bar or café. The staff in this department includes waiters, waitresses, bartenders, and chefs. They work together to give the best service to the guests.

The department is clean, comfortable, and elegant. The staff are friendly, polite, and helpful. They take orders, serve meals, and make sure the guests are satisfied. This department makes the hotel more attractive because many guests enjoy delicious food and good service.

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front office:

Identification

Front Office is the main department in a hotel that serves as the first point of contact between guests and the hotel. It is often referred to as the "face of the hotel" because it creates the first and last impression for every guest.

Description

The Front Office is responsible for handling guest reservations, check-in and check-out processes, providing information, and managing guest complaints or requests. This department also acts as a communication center, connecting guests with other departments such as housekeeping, food and beverage, and maintenance.

Several key positions exist in the Front Office, including the Front Office Manager, receptionist, concierge, cashier, bellboy, and telephone operator. Each position plays an important role in ensuring smooth guest services and satisfaction.

The importance of the Front Office lies in its ability to represent the image and professionalism of the hotel, making it one of the most vital departments in hospitality service.

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Housekeeping Staff (Nama: Jesickha / Absen: 17)

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Housekeeping Staff (Nama: Jesickha / Absen: 17)

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Identification :

Housekeeping staff is one of the most important jobs in a hotel. They are responsible for keeping the hotel clean and comfortable for guests.

Description :

Housekeeping staff works every day in guest rooms, corridors, and public areas. They clean the rooms, change the bed sheets, replace the towels, and prepare the bathroom. They also make sure that the room looks neat and fresh.The staff is usually friendly, polite, and hardworking. They always greet the guests with a smile. Their job is not easy, because they must be fast, careful, and professional at the same time. A clean room makes the guest feel happy and satisfied.

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about housekeeping

Identification

Housekeeping is an important job in the hotel. The housekeeping staff works to keep the rooms, bathrooms, and public areas clean and comfortable for the guests.

Description:

Housekeepers usually wear a clean uniform and bring cleaning tools such as vacuum cleaners, mops, and towels. They make the bed, replace the amenities, and clean the bathroom every day. A housekeeper must be diligent, careful, and responsible because cleanliness is very important in the hotel. This job also needs physical strength and attention to detail. Housekeeping makes the guests feel happy and enjoy their stay in the hotel

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Identification

Food and Beverage Staff is a hotel employee who works in the restaurant or dining area. They serve food and drinks to the guests.

Description

F&B Staff greets guests politely and takes their orders. They serve meals on time and make sure the table is clean. They also prepare drinks, clear up used plates, and help guests if they need something. An F&B Staff must be friendly, polite, and fast in service. This job requires good communication skills, teamwork, and responsibility to give the best dining experience for hotel guests

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Identification

Teks....

Description

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