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3) Why do you think it is important to respond appropriately to insensitive comments in a diverse society, particularly about a person’s race, ethnicity, religion, socio-economic status or nationality?

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1.     Racism and Stereotyping:

2.    Apology and Accountability:

To choose ONE of the above and explain how this concept is demonstrated in the case study.

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2a) What can you learn from the response of the President of YSA?

2b) What can you learn from the influencer’s response to the offer by the President of YSA?

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1a) What were the different responses towards the influencer’s social media post?

1b) Why were there different responses and why were some considered more appropriate than others?

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They felt that her comments insulted the two men and their religious beliefs ¨These [two] 'obstructions' you’re talking about are called turbans and are a huge part of the Sikh identity. I urge

you to apologise and to better understand what the turban means to us.

Other replies saw no malicious intent in the influencer’s post and believed she was simply highlighting the men’s

height, not their race or religion.

“She meant that in a way that they’re taller than her, not because of their Sikh identity

This shows that some people are more shallow minded than others

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2. Phua realised her mistake and apologised by spending time and resolving conflicts

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1a. People called her out for being racist

1b. People had different views on whether she was actually racist or not. Some were more appropriate as they did not use crude comments to call her out, and they tried to explain or clarify what she did wrong

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Responding appropriately to insensitive comments in a diverse society is important since respect along with dignity for all individuals is upheld, learning then growth is fostered, and the normalization of harmful behavior is prevented. Remarks may perpetuate stereotypes then marginalize people also create divisions. These remarks are insensitive regarding race, regarding ethnicity, regarding religion, regarding status, or regarding nationality. Addressing of comments in a constructive manner teaches others along with helping those who are impacted then strengthens society's standards for inclusivity.

We encourage others toward accountability as we seek to understand plus to empathize by speaking up with firmness and calm. This helps society to cohere in a fuller way where people feel valued as people actively will challenge discrimination. Silence causes harm, and considerate replies grow respect also equity. Replies that are more mindful do also alter a culture toward the good.

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1a. Some keyboard warriors hurled vulgarities at the influencer online. They expressed their anger and unhappiness at her comment. While some others saw no malicious intent in the influencer’s post and believed she was simply highlighting the men’s height, not their race or religion.

2a. Different people view things differently from different angles. Some did not understand the whole complete story and just bashed out at her which may hurt her feelings because she is accused for something that she did not do.

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1a) People were unhappy and thought she was trying to be offensive towards the Sikh community when she posted the comments about the tall Sikh men.

1b) There were different responses because people were looking at the situation from different perspectives. Some thought she was being offensive, whereas others thought she was commenting on the blockage of her view.

The comments that believed she was only commenting on the blockage were more appropriate. This is because these comments were written in a more conservative tone and were less judgmental towards the influencer, acknowledging that she might not have intentionally been offensive towards the Sikh community.

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1a) some were offended as it was insulting the Sikh's religious beliefs and some said that she was commenting about their height and not making a racist remark.

1b) there were different responses because some of the people viewed the incident in a different manner

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1a) Some of the commenters thought that her actions were racist as they thought that the obstructions that she was referring to were the turbans, which caused the obstructions. However, some just thought that she was referring to the height of the Sikh men.

1b)This is because some responses jumped to conclusions and just assumed that she was being racist and was specifically targeting the Sikhs and not their height.

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Responding appropriately promotes respect, prevents discrimination, and fosters understanding. As Singapore is a diverse society with different races and cultures, responding appropriately to these differences ensures that we do not discriminate against others and promote social cohesion among Singaporeans, and we should instead take the time to understand each other's cultures better instead of discriminating against each other

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Imagine, a Singapore where we say mean remarks to each other, a world where people do not share kindness nor the warmth of their hearts, wouldn’t life be so miserable? I feel that in a multiracial society we should be more careful of what we say and our actions as it would not only unintentionally hurt others feelings and cultures. Especially now in this modern day and age, with just one simple rumour, your whole reputation can be easily tarnished and ruined. From this, we can also learn to correct other from their insensitive remarks and comments, so that we can grow as a multi religious and multi cultural society, making our Singapore a better place. Although sometimes we might do things sub-consciously that may hurt others, we should always think before we act, put ourselves in their shoes, imagining someone saying the same remarks we want to say to others, if we know that it will do the opposite of benefit them, then why still do it. We must treat others the way we want to be treated, give them what they want, and they will what you want.

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2a) We should be less judgmental towards others and should be more inclusive, compassionate, and forgiving towards others. We should also try to express solidarity with others, understanding that they have been misunderstood, so that we can defuse such situations in a civil manner.

2b) We should try to rectify our mistakes if we cause religious conflicts to arise.

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1a. the netizens thought she was racist but the sikhs thought she wasn't trying tio do it intentionally. 1b. people gave her a chance to redeem herself and she went to tghe sikh organization to learn more about them and was forgiven

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2a) we can learn compassion and kindness cause the president is responded reasslly well

2b) she accepted to offer and learnt alot from the experience

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2a) The president of YSA invited the influencer to a temple for a tour, which the influencer agreed on and spent 4 hours on. Instead of rebuking or criticising the influencer for her post, or simply dismissing it and not doing anything, the president saw this as an opportunity to improve her understanding and awareness of Sikh culture, helping her to grow from this experience.

2b) We can learn from the influencer taking the opportunity to improve herself with humility, kindness, curiosity and sincerity.

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1a) Some responses were written in a way that subtly accused her of racism, like in response 2 where is says "are a huge part of the Sikh identity", implying that she has offended said identity and beliefs, while others believe that no racist actions had been done on purpose or at all, and that she merely referred to the two Sikh men's height.

1b) This was mainly due to the context of the situation and the unclear message, as it was open to interpretation. While some people may view this as harmless, the context may have given people the idea that she was insulting or discriminating against the Sikhs. Some were considered more appropriate due to the diverse range of views.

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The case study shows racism as well as stereotyping by way of race- or culture-based unfair treatment with biased assumptions. For instance, a character could get labeled with stereotypes that are negative or suffer discrimination like exclusion or missed opportunities tied to background. These biases could appear by way of direct insults, or they could manifest through unequal promotions. Systemic barriers represent an example about how these biases function.

This case shows harm from racial bias, from daily insults to major wrongs. Confronting as well as tackling stereotypes plus discrimination is indeed needed.

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2a) I can learn from the response that the President of YSA is very understanding and compassionate, wanting the influencer to learn more about the Seikh culture instead of being misunderstood.

2b) I can learn that the influencer genuinely feels bad and apologetic, and really wants to make up for her mistake, and took this opportunity to find out about Seikh culture and tour the place

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1A) There was mixed responses from the influencers. On the positive side some forgived her saying it was just a harmless comment with no hidden intentions. However on the other side, some were very offended and said that it was raically motivated.

1B) There were different responses because different people take the comment differently. SOme took it personally while others took it more lightly.

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Some said she was racist some said she was not

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Responding appropriately to insensitive comments is important in a diverse society because it opposes harmful stereotypes, protects the pride of those targeted, and prevents hating against others from becoming normalised. A respectful response can also promote understanding between different communities, helping to build empathy, trust, and a more inclusive environment for everyone.

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2a) The response of the President of the YSA shows us how being nice and forgiving can solve the problem and help solve insensitive comments by helping the person at fault become more sensitive to other cultures and make the outcome of the problem mutually beneficial

2b)The influencer's response shows how she is willing to learn from her mistakes and learn from other cultures, showing how we can all learn to be humble and acknowledge our mistakes and apologize, and through that reach a mutually beneficial outcome

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2a) That we should forgive people in a non-violent way and move on from other people's mistakes

2b) I can learn from the influencer that we should accept the apologies of others and take the time to rethink our actions and learn from our mistakes

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We should be be kind like the guy and seek to resolve issues instead of remaining in conflict.

She actually is not racist and took the guy up on his offer and actually went for the sikh's thingy

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So as to maintain harmony and peace within the country. If these types of issues are not properly dealt with， it can cause riots and other conflicts

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1a) Different responses towards the influencer’s social media post
The influencer’s post sparked a range of reactions from the public. Some netizens condemned her comment as racist and culturally insensitive, pointing out that turbans are an important part of Sikh identity. They urged her to apologise and educate herself about Sikh beliefs, with a few going further by using vulgarities to express their anger. Others, however, defended her, arguing that she was merely referring to the men’s height and not their religion or ethnicity. Members of the Sikh community were also divided—some felt offended, while others, including some Sikhs themselves, saw no racist intent. The influencer later apologised, clarifying that “obstructions” referred to a physical blockage of her view, not a cultural or religious insult. The Young Sikh Association (YSA) took a constructive approach by inviting her to visit a gurdwara, offering her an opportunity to learn about Sikh culture instead of focusing solely on criticism.

1b) Reasons for different responses and why some were more appropriate
The varied responses arose from differences in personal experiences, cultural awareness, and interpretations of the influencer’s words. Those who viewed her comment as offensive may have been more sensitive to issues of racial and religious discrimination, seeing her large follower base as amplifying the harm. Others who defended her likely interpreted her post literally, focusing only on physical height without linking it to cultural disrespect. Some responses, such as vulgar attacks, were less appropriate as they escalated hostility and could be seen as cyberbullying. More constructive actions—like the YSA’s invitation—were more effective because they encouraged dialogue, learning, and mutual understanding. This approach not only addressed the immediate misunderstanding but also promoted long-term cultural sensitivity. By facilitating a respectful exchange rather than fuelling conflict, such responses upheld the values of inclusivity and education, ultimately turning a negative incident into a meaningful opportunity for community engagement.

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Because we do not want to fight the other races needlessly and should strive to form an inclusive society where all races can thrive together in peace and harmony

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2a) What can you learn from the response of the President of YSA
From the President of the Young Sikh Association’s (YSA) response, we can learn the value of addressing conflict through education and dialogue rather than hostility. While acknowledging that some members of the Sikh community felt hurt, he avoided resorting to public shaming or anger. Instead, he recognised the incident as an opportunity to engage, raise awareness, and promote understanding about Sikh culture. By inviting the influencer to visit the gurdwara, he took a proactive and solution-focused approach. His actions reflect strong leadership qualities—empathy, patience, and the ability to turn a potentially divisive issue into a learning moment for both the influencer and the wider public. This teaches the importance of constructive engagement in resolving misunderstandings, as it can foster respect, reduce prejudice, and build bridges between communities. It also shows that calm, respectful responses often achieve more lasting positive outcomes than heated arguments or online backlash.

2b) What can you learn from the influencer’s response to the offer by the President of YSA
From the influencer’s response, we can learn the importance of humility, self-reflection, and openness to learning when facing criticism. Despite initial backlash, she accepted the YSA president’s invitation and took the time to visit the gurdwara, participate in community activities, and learn about Sikh beliefs and customs. This demonstrated sincerity in wanting to understand why her post was perceived as hurtful. Instead of becoming defensive or ignoring the criticism, she used the opportunity to grow and improve her cultural awareness. Her willingness to engage meaningfully with the community shows how taking responsibility can repair damaged relationships and rebuild trust. It also highlights that acknowledging mistakes and making genuine efforts to learn can turn a negative situation into a positive one. This teaches that personal growth often comes from listening to others’ perspectives and being willing to step out of one’s comfort zone to gain new insights.

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The influencer, even though she did not mean to be racist in her post, apologized for the misunderstanding as others thought she was being racist, she also took the president of YSA up on his offer to visit the sikh's hideout and help with their activities to learn more about their culture, which was accountable of her.

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1. The commenters on her post assumed the obstructions she was referring to were the turbans on the Sikh men's heads, rather than their height. This demonstrates a common stereotype that people assume turbans are obstructions, thus making it a racist comment.

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I believe it is important to respond appropriately to insensitive comments in a diverse society because such remarks, even if unintentional, can cause deep hurt and reinforce harmful stereotypes. If left unaddressed, they can create divisions, mistrust, and resentment among different groups. Responding calmly and constructively allows us to correct misunderstandings while showing respect for the person’s dignity and identity. In a society like Singapore, where people of many races, religions, and backgrounds live together, harmony depends on mutual respect and understanding. By addressing these comments thoughtfully—without escalating hostility—we can turn a potentially negative incident into an opportunity for education and bridge-building. I also feel that appropriate responses set an example for others on how to deal with similar situations. This helps create a culture of empathy, where people are more aware of their words and actions, and more willing to learn from one another.

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By doing so, we can prevent further conflict and problems. When we respond appropriately and in a respectful manner, this allows the affected parties to be able to understand their mistake and correct it. If we do not respond appropriately, we may further offend them or create even more conflict between people pf different backgrounds, which leads to high tension and makes our society more divisive. As such, responding appropriately is especially important in a diverse society since there are many people with different backgrounds, and if we do not show respect and be kind we may very easily offend people of different backgrounds. This prevents further insensitivity and problems that may arise

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2. This case study demonstrates Apology and Accountability because the influencer acknowledged that her comment was insensitive and apologised to the Sikh community. She did not stop at just saying sorry, she accepted the Young Sikh Association’s invitation to visit a gurdwara, where she learned about Sikh culture and participated in community activities. By taking time to understand the impact of her words and actively engaging with the affected community, she showed responsibility for her actions and took steps to repair the harm caused.

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Apology and Accountability
The case study demonstrates the concept of apology and accountability through the influencer’s eventual response to the backlash. Initially, her post was criticised for being culturally insensitive towards the Sikh community, as it referred to two men in turbans as “huge obstructions.” Although she claimed her intention was only to comment on their height, she recognised that her words had caused distress. She publicly apologised, clarifying that she had not meant to target their religion or race. More importantly, she accepted the Young Sikh Association’s (YSA) invitation to visit a gurdwara. By taking part in the temple tour and engaging in sewa, she showed willingness to learn and grow from the incident. This went beyond a mere verbal apology—it was an act of accountability, demonstrating that she was prepared to make amends and better understand the culture she had offended. Her actions illustrate that true accountability requires both acknowledging the harm caused and taking concrete steps to prevent similar misunderstandings in the future. In doing so, she turned a negative situation into a chance for education and reconciliation, showing that sincerity in apologising can rebuild trust and improve cultural awareness.

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1(a) Some people were scolding the influencer and that she was racist while some people defended her, saying that she was talking about the height.

1(b) Some people had different opinions while some people wanted to stir drama and scold the influencer. Some responses are considered more appropriate than others as most of the people think that that response is more suitable for this situation than the other responses

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2 . after phua relised that her comments may have come of as a bit racist and insensitive, she came out to apologise for her mistake. Furthermore when the sikh community came out and offered the opportunity the learn more about sikh culture, she accepted the offer and learned alot about the sikhs this shows that she is willing to learn from her mistakes; take accountability; apologise and grow as a person

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2(a) I can learn that disputes can be solved easily if we work together with one another and understand each other.

2(b) I can learn that if we made a mistake we can take some time off and learn about the mistake and learn about each other more

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I can learn understanding. President of YSA did not just judge that the influencer is racist and spread her case online. Instead he invited her to Sikh place and let her understand more about Sikh. This also let others want to learn more about Sikh culture.

The influencer was very grateful and admitted her mistake and promised not to write anything sensitive ever again.

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mengze Kieran wong keng hin maybe cai erbuan

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mengze Kieran wong keng hin maybe cai erbuan

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1a) the netizens called the influencer a racist since the influencer made a comment about the sikhs. the comment on the sikhs made certain netizens angry.

1b) some netizens came to conclusions too quick and assumed the influencer was making a racist remark. other netizens took more time to think and came to the conclusion that she was not racist and was just making a remark on how tall the men were.

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I think it’s important to respond appropriately to insensitive comments in a diverse society because those remarks can hurt people on a deeply personal level, especially when they target someone’s race, ethnicity, religion, socio-economic status, or nationality. When we ignore or brush off such comments, it can make them seem acceptable, which only allows stereotypes and discrimination to grow. On the other hand, addressing them in a respectful but firm way can help educate others, promote understanding, and create a more inclusive environment. It’s about showing that everyone’s background and identity deserve respect, and that we all have a role in making our communities safe and welcoming for everyone.

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2a) We can learn that addressing cultural insensitivity can be done in a calm, constructive, and educational way rather than with hostility. Instead of solely condemning the influencer or fueling online backlash, the President viewed the incident as an opportunity for dialogue and understanding. By inviting her to the gurdwara, he encouraged learning, empathy, and cultural exchange, showing that respectful engagement can bridge misunderstandings and promote awareness more effectively than confrontation.

2b)We can learn that acknowledging one’s mistakes and being open to learning can repair damaged relationships and foster personal growth. By accepting the invitation, participating in activities at the Sikh temple, and expressing humility, the influencer showed a willingness to reflect on her actions and educate herself about another culture. Her response highlights that taking responsibility and making genuine efforts to understand others can turn a negative situation into a positive learning experience.

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I feel that the influencer is actually very accountable for her actions, actively trying to make up for her mistakes and achknowledging that she was in the wrong for her insensitive comment. In fact, some may argue that she was not even being racist, just commenting on the 2 Seiks height, and not about about their religion as shown from their turban. She was willing to take time off and to go to the temple to learn and appreciate a religion much more different than hers, and promote it on her social media page, which can be viewed by anyone with internet. The fact that she is more than willing to apologise and learn from her mistakes, turning it to a learning opportunity for herself, and to teach her fans as welll

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a The President of the YSA invited the influencer for a tour, furthering her understanding of the culture, showing how kindness can solve these issues, as they did not make remarks on the insensitive comments and instead helped the influencer become more sensitive to other cultures

b The influencer is open minded and made sure she made the situation right, commiting time to go for the tour, and making sure there is no misunderstandings. We can learn that we should try to improve ourselves even if we think we did not commit any offences

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It is important to respond sensitively because insensitive comments can indirectly be a racist remark towards a religion. And insensitive comments will also be spread around the media by keyboard warriors and you will be shamed.

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2a) We can learn that the best response to any misunderstanding should not be resentment but rather acknowledgement and understanding, and try our best to look for peaceful solutions.

2b) We should learn how to be more open minded and acknowledge when our message might have caused a misunderstanding we should also have a willingness to learn about other religions so as to not cause further misunderstandings.

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Phua uploaded a racist comment on social media stating, 'two big obstacles decided to appear out of nowhere.' It was seen as Phua making a racist remark on the turbans that the Sikh wear and that She did not like it.

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2a) The President of YSA showed that it’s better to handle situations like this with kindness and understanding instead of just getting angry. Even though the post was offensive to some, he didn’t attack the influencer—instead, he saw it as a chance to teach her and help her understand Sikh culture better. That really shows how powerful respectful conversations can be. It taught me that sometimes, reaching out and educating someone can have a bigger impact than just calling them out online.

2b) The influencer could’ve just ignored the backlash or defended herself, but instead, she admitted that the post was insensitive and chose to learn from it. I think that takes a lot of maturity. She didn’t just say sorry—she actually took the time to visit the temple, ask questions, and understand the Sikh community more. That shows how important it is to be open to learning from your mistakes and making things right. It’s a reminder that growth starts with listening and being willing to change.

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It is important to respond appropriately to insensitive comments of a specific race as if we do not address these insensitive remarks of different races, this may cause an outbreak of a cultural war causing the racial harmony Singapore has built to be destroyed. We all are humans and we coexist in our daily lifes, we should address insensitive cultural remarks so we can have a better chance of living in harmony between different races in Singapore.

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The influencer did not mean to make offensive comments, but when it was taken as such, she apologized and made up, going with the tour.