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Acknowledge feelings

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Did you look at…. Have you tried…

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calm/positive tone of voice was a great way to start

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calm/positive tone of voice was a great way to start

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Being able to discuss issue helped process and organize thoughts/ movement forward

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Feeling supported. Not alone.

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Great support, enthusiastic listening & paraphrasing. Making sure they're being heard on both sides.

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Hearing it in new or different words.

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Active listening

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The mentor summarizing my words, the focusing on one thing to tackle. 

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The mentor summarizing my words, the focusing on one thing to tackle. 

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great paraphrasing with lots of validation

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great paraphrasing with lots of validation

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Helped? bulleted notes

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Active listening

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Great examples of paraphrasing, asking if they wanted ideas.  Mentors really listening and sharing the positives of what they are hearing that you are trying

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Great examples of paraphrasing, asking if they wanted ideas.  Mentors really listening and sharing the positives of what they are hearing that you are trying

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Know that there was some pro listen to me.

Being heard.

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taking bulleted notes help

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summing up and having the mentor express some thoughts to get more ideas is helpful.

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I think sometimes people want feedback or advice. So after you paraphrase perhaps ask if they want your ideas/advice.

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I think sometimes people want feedback or advice. So after you paraphrase perhaps ask if they want your ideas/advice.

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Nodding along, paraphrasing

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Hindered-I haven't really practiced this much but it was great.

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Hindered-I haven't really practiced this much but it was great.

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Asking questions

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Great listening and paraphrasing

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Empathy and understanding from the mentor helped the mentee feel comfortable expanding on their feelings.

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Being comfortable to share my thoughts, knowing the mentor was just there to help.

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Being comfortable to share my thoughts, knowing the mentor was just there to help.

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Restating what was said & asking more in-depth questions.

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Paraphrasing

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using all techniques

acknowledge

shift up

clarify

acknowledge new

shift down

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I think what made the conversation move is that I could relate to what my mentee was going through.

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I think what made the conversation move is that I could relate to what my mentee was going through.

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Active listening

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I worked with two wonderful teachers who paraphrased and supported everything said.

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We had great paraphasers on our group that helped validate feelings of the mentees.

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Hearing the paraphrasing. Felt validated.

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Trying to get my point across without complaining too much because I really do love my job.

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I think I need to remember that I don't have to say much

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I think I need to remember that I don't have to say much

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providing wait time, seeking clarification

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Asking clarifying questions

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Asking questions

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Asking questions

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Our conversation moved easily, nodding head, showing interest, active listening helped

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Our conversation moved easily, nodding head, showing interest, active listening helped

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Paraphrasing

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Asking clarifying questions helped the conversation continue.

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Paraphrasing the overall topic of the mentee's discussion.

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Active listening kept it moving

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Tangible next steps helped move the conversation in a positive and productive direction.

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Good mentor support involved active listening and the ability to pick pieces out of the mentee's thought process that feel actionable, or to just commiserate when the solution is bigger than we can manage