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A JOURNEY OF A THOUSAND MILES BEGINS WITH A SINGLE STEP

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My Transcom journey began✨when my college classmates invited me to apply with them to a BPO company. On a sunny October 9, filled with anticipation, we went to one of the firms on our list. As fate would have it, an enthusiastic agent from Transcom approached us, sharing the exciting possibilities that awaited us at the company. With his persuasive words, he ignited a spark of interest in us. To shorten an already eventful tale, I was thrilled to receive a job offer. I was officially hired🤗that very day, signaling the start of an incredible adventure in my career.

On the other day (October 10) my PST journey started,😍taking a plunge into this new experience has been a significant and transformative step for me. I never envisioned myself navigating this path without any prior experience, yet Transcom has exceeded my expectations and provided me with invaluable support. When I first started my training, I felt much like a newborn, awakening to a world filled with unfamiliar sights and sounds. I was carefully observing my surroundings, absorbing the information around me, and gradually fitting myself into this environment.

As the days passed, I realized that the nurturing support I received was similar to a caregiver, guiding an infant through their early steps in life. Our trainer (Jem) and experienced colleagues mentored me with patience and care, offering insights that equipped me with the essential knowledge and skills needed to thrive in this new journey. Their commitment to my growth made an indelible impact on me, as I began to understand that this world I had entered was not as concealed as I had initially perceived. Rather, it was vibrant and full of opportunities for learning and development.

The journey has indeed posed its challenges; I encountered numerous obstacles that tested my resilience and determination. There were moments of doubt and frustration, yet I refused to let these hurdles derail my pursuit of success. Each setback was a lesson in disguise, reinforcing my resolve to reach the goals I had set for myself. I owe a great deal of my progress to the remarkable individuals around me. They not only aided me in overcoming these challenges but also shared their wealth of knowledge and invaluable advice, which has significantly shaped my journey.

As I continue on this path, I acknowledge that I still have much to learn and many experiences to gain. Life, in its essence, is a series of lessons, and with each passing day, I find myself honing my skills and striving to become a better version of myself. The experiences I have gained during my training are treasures I will hold dear for years to come. I will always be grateful for the opportunity to begin my career with a prestigious company like Transcom, which has provided me with both a solid foundation and the inspiration to pursue my aspirations with confidence.

SOAR HIGH WAVE 38!🫶🏼

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Life Changing Opportunity ( My PST Journey)

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Life Changing Opportunity ( My PST Journey)

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I learned because I listened, I improved because I follow every steps for learning and most especially I'm here because of YOU ( JEM our hardworking trainer, SHAMMY our supportive supervisor ,KIM our supportive manager and to all the members of WAVE 38 ACM thank you so much for being part of my PST JOURNEY)

Way back 2023 it's my very dream to be part of transcom family. My life before I entered transcom is like a room without doors and windows. Everything I see is darkness. I don't have opportunity to know those people around me in short I am deprived for social and mental growth. I am a black sheep of my family. I ran away from my family because my father is always hurting me to the point that I decide to ran away. I study all by myself and entered seminary in Cebu City at the age 13 years old. I don't have communication to them for almost 6 years. I finished my study there and graduated. I grow all by myself from my experience. At the age of 17 my Baby angel was born and from there I realize that I was blessed though by the creator. She is my inspiration for everything I did. To cut the story short my dream to be part of transcom family starts with Sky my little angel. I'm doing this not for me but for the future of my one and only child.

Being part of transcom is a blessing for me. Everything goes right and all was restored , because of transcom next year I will get married already. I learned a lot of things here in our trainings and I realize a lot . For all my past works only here in transcom that I cried not because of frustration but because of happiness. With all the difficulties I experience during trainings my only inspiration to continue is my mother, my siblings my fiance and my child. They supported me and trusted me that I can do it.

Now that my PST JOURNEY is almost done I am very thankful and blessed to have those person behind my PST JOURNEY I can't mention all of you but you know who you are. Thank you so much for helping me grow on myself and on my skills you really molded me. You appreciate my worth and show love for everything I did. To the transcom family thank you so much for accepting me here to be part of the family. Right now right here and at this moment I can proudly and loudly say I LOVE TRANSCOM 😘😘😘

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Nothing is impossible, the word itself says I'm possible! -Audrey Hepburn

I still remember the day when our trainer shared this qoute. Now that our PST journey will be over, I will always keep this qoute safe here in my heart not only it gave me courage to do good things that i wasn't capable of back then but also it gave me a choice, a choice to do something compentent in the long run. Staying motivated can be tough, especially when you feel overwhelmed. Life will always throw challenges, setbacks, and unexpected twists your way.

It’s easy to feel frustrated when things don't go as planned, but one thing I learned in my PST is that I have control over the things on how I would respond to those situations. Choosing resilience is one of the things i have learned in my PST journey, I might not be able to change the difficulty of a situation, or I might not be as good as the others but I can decide whether to let it defeat me or use it as a stepping stone. Like what trainer Hans always tells me "It's not the end of the Day, there's always a room for improvement".

The most powerful way to move forward is by focusing on what you can do to improve the situation, even if it's just adjusting your mindset. Sometimes the best thing you can do is accept what you can’t change and focus on what you can. This gives me peace of mind and allows me to direct my energy towards what truly matters.

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Experience is the best Teacher. It will take you beyond on your expectations within yourself. Finding a job is really my first goal after I finished my college degree because I want to provide not only for myself but for my family also.  Transcom is one of the company I was planning to apply after the biggest battle I took last month of September. I discovered Transcom from one of my friend who is also working here in Transcom-(UPS). I went to the Transcom Hub  last October 1, 2024, had an interview with that gorgeous preggy woman, took an assessment and then  booom! I got hired! On that day, me, myself can't believed that I got my first job for just 1 day. All Glory to God!                                    On the 2nd day of  October, it is where my new hired transcom employee experience has been started. At first,  I was very hesitant to participate with the class during our meet and greet session because as we go along I've known that most of my teammates has already an experience in BPO and as a newbie ,a new kind of work environment became a challenge to me. Days and weeks had passed, along the way I make friends with my teammates, eating with them together, laughing with them and even doing group activities with them find me comfort and belongingness. This journey made me realized that I can do more beyond my capabilities, it made me realized how important being reliable and consistent in everything that I did impacts my daily actions at work. During training, of course as a newbie it's a challenge, but I find it in a way that it is an interesting challenge, wherein I'm eager to know, to learn and discover new things and learnings in this field of job. Everything was not smooth and easy as that, I encountered things that made me doubt of my capabilities and suddenly question myself "kaya ko ni ayhan?". There are days that it made me cry especially on my 1st skill based-demonstration. I know for a fact that I'm not prepared but still I did the things I know but then it disappointed me because it doesn't go on to what i wanted to be.  Through attending everyday training, I have a lot of takeaways and realization that made me stay in Transcom for almost a month. Those takeaways made me become resilient, reliable and committed to my job. It thought me that "if you will not learn things in easy way, you will learn it in a hard way". And there's go an Inflight week, which really test me out of my limit, I felt disappointed again, empty, out of focus and cried a lot but then I'm proud of myself that I am still here, still kicking and learning, and good thing I'm one of the graduate of the Wave 37.                     My PST Journey would not be this kind of fulfilling and fun  learning without the people I have been with for a month. First, to our Trainer Hansu, a thousand of thank you is not enough for your time, effort and dedication rendered to us. You are truly appreciated! Thank you for always motivating us to do better everyday and to show up what we got, for instilling to us the importance of being open to new learnings and feedback as well as highlighting the "GROWTH MINDSET" that made us grow and develop ourselves. Thank you for being a part of this Wonderful journey of us.          To our Pals, Jomar, thank you for imparting me/us important things in handling call and for a short time having with us. Your time and effort is appreciated and valued. To Trisha, your patience, effort and time is highly appreciated. Thank you for being with me/us since from the start of our inflight, for all the encouragement during my tough days and for motivating to continue what I've already started. A lot of thank you for being my leaning shoulder on my crying moment at the production (heheheh thank you Miss Trisha)💗 To all the Pals thank you so much for the rendering time and effort, for imparting all the skills and knowledge with us. God bless you all.        To my lunch buddy, Mamshiee Mhaye, Mamshiee Karen, and Mamshiee Mariel thank you also for the unforgettable moments we had. For all the life drama and intimate friendship. PADAYON MGA MAMSHIEE💗         To my team, Wave 37 Padayon ta. We're just starting our transformative journey. We still have many things to conquer and together we can do it and we will. Thank you for being a part of my wonderful journey here in Transcom. Hoping for more bonds and laughter with you guys!  God bless!___from being a virgin in BPO, a newbie that has doubt in herself turns out to be one of the resilient and committed representative in Wave 37- Dhalia__💗😇            

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MY PST JOURNEY- A TRANSFORMATIVE ENDEAVOR 

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MY PST JOURNEY- A TRANSFORMATIVE ENDEAVOR 

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My Pst 😍 Everything happens for a Reason 

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My Pst 😍 Everything happens for a Reason 

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My journey here at Transcom came in a very unexpected turnaround. I arrived here in iloilo City on September 30 2024. I was supposed to look for a job or apply in a bpo company a month after. I was to enjoy my coming home and spend it with my family and friends first. Drink, eat and all that other stuff since I've been gone for a long time. What happened was, my sister, her daughter and my nephew went to megaworld on October 1 2024 and I had my resume. I decided to bring it since bpo companies are just near with megaworld. I've read the post on Buhay call center iloilo if I'm gonna be hired by the bpo which has a Q on it The training starts within a month or more than a month after which I like. Passed the initial and assesment. I was told to go to their building right across the recruitment hub of Transcom for the final interview. I waited for my turn but it was taking too long, My family already calling me to join them to eat. I asked permission to go out and be with them and just come back. After eating a Transcom person or a recruiter approach me while I was walking going back to the call center that has a Q on it for my final interview.

I decided to apply at Transcom, my final interview across the street is still on. I could deal with that later on. They can just re- schedule me anyway.

Just like All of us We all want to explore all our options anyway. Got inside the recruitment hub passed my initial and final interview at once and assessment.

I Was told my training starts a day after on October 2 2024. This is my connection with Transcom started or my story.

EVERYTHING HAPPENS FOR A REASON.

To my fellow Trainees, Trainer Edneal Hans Cerrillo..

Transcom Surely got my back in our Training, they leave no stone unturn in order to be Efficient and moving forward.

I know that I need to be the the best version of my self contributing for the overall success of my team and Transcom. Thank you 😍

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My PST journey has truly been one of the best, with new beginnings and constant learning. When I first started at Transcom, it felt like I was starting from scratch. Even though it was still in the BPO industry, everything about it was different from my previous job, and I wasn’t sure where to begin. I had no idea what I was doing, and that uncertainty made everything seem overwhelming at first. But, looking back now, I realize that every challenge I faced was an opportunity to grow and learn, and it’s a journey I wouldn’t trade for anything.

It hasn’t been easy. There were times when I felt lost and unsure of myself, but I’m so grateful for the support of my teammates and trainers. They helped me catch up, learn the ropes, and push me to be better. I remember feeling frustrated and thinking I would never get it, but through their encouragement, I slowly started to find my purpose. I want to give special thanks to Hansu. He was there every time I needed an answer to the question in my mind, even when I couldn’t stay awake. There were many times I struggled to participate because I was too tired or overwhelmed, but Hansu made me realize the importance of being active, involved, and present in every moment. I remember so many times when Hansu would ask me questions, and I couldn’t answer. But instead of getting discouraged, he helped me see that it's okay to not have all the answers right away. With time, I would get there. And that's when I realized something important: no matter how challenging things seemed in the beginning, everything was going to be fine. Progress takes time, and I needed to trust the process.

It wasn’t just about the job—it was about the mindset, the drive to learn, and the willingness to improve every single day.

Every day at the PST journey. has been a new learning process, and I've realized that growth is not linear.

Through all of this, the bond with my teammates has been something special. We’ve created a team dynamic that’s built on support, laughter, and friendship. We’ve had so many moments of fun, even on tough days. It’s this bond that kept me going, knowing that I wasn’t alone. I want to thank all of my trainers, my teammates, and everyone who’s been part of this journey with me. You know who you are. Your encouragement, patience, and belief in me have been invaluable.

Before I end this message, I want to leave a thought that I hold close to my heart: never stop dreaming, and never stop achieving. I know there have been moments when I felt like giving up or when I doubted myself, but every time I wanted to stop, I would close my eyes and remind myself of why I’m here. I am here to learn, to grow, and to make an impact. The person I am today does not define who I will be in the future. I may be weak now, but in time, I will be stronger. I may be slow now, but in time, I will be one of the fastest agents to get an XM. I may have struggled with navigating the tools right now, but soon I will be the one teaching others how to use them.

We may not always know exactly what our journey holds, but we know our purpose. Our purpose is to learn, to grow, and to inspire others. Our purpose is to never give up, no matter the obstacles in our way. So to everyone reading this, especially to my fellow teammates, I want to remind you: never stop believing in yourself. Never stop striving to be better. Never surrender.

You may not be Albert Einstein, and I may not be him either, but that’s okay. We are not here to be anyone else. We are here to be the best version of ourselves. And who knows? Maybe, just maybe, we’ll be even better than Einstein. The potential is within all of us. Keep pushing, keep growing,..always keep dreaming. Once again this is JEBBY ANO NI MAANNN- nagay pa kuno²- princess

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My PST journey has truly been one of the best, with new beginnings and constant learning. When I first started at Transcom, it felt like I was starting from scratch. Even though it was still in the BPO industry, everything about it was different from my previous job, and I wasn’t sure where to begin. I had no idea what I was doing, and that uncertainty made everything seem overwhelming at first. But, looking back now, I realize that every challenge I faced was an opportunity to grow and learn, and it’s a journey I wouldn’t trade for anything.

It hasn’t been easy. There were times when I felt lost and unsure of myself, but I’m so grateful for the support of my teammates and trainers. They helped me catch up, learn the ropes, and push me to be better. I remember feeling frustrated and thinking I would never get it, but through their encouragement, I slowly started to find my purpose. I want to give special thanks to Hansu. He was there every time I needed an answer to the question in my mind, even when I couldn’t stay awake. There were many times I struggled to participate because I was too tired or overwhelmed, but Hansu made me realize the importance of being active, involved, and present in every moment. I remember so many times when Hansu would ask me questions, and I couldn’t answer. But instead of getting discouraged, he helped me see that it's okay to not have all the answers right away. With time, I would get there. And that's when I realized something important: no matter how challenging things seemed in the beginning, everything was going to be fine. Progress takes time, and I needed to trust the process.

It wasn’t just about the job—it was about the mindset, the drive to learn, and the willingness to improve every single day.

Every day at the PST journey. has been a new learning process, and I've realized that growth is not linear.

Through all of this, the bond with my teammates has been something special. We’ve created a team dynamic that’s built on support, laughter, and friendship. We’ve had so many moments of fun, even on tough days. It’s this bond that kept me going, knowing that I wasn’t alone. I want to thank all of my trainers, my teammates, and everyone who’s been part of this journey with me. You know who you are. Your encouragement, patience, and belief in me have been invaluable.

Before I end this message, I want to leave a thought that I hold close to my heart: never stop dreaming, and never stop achieving. I know there have been moments when I felt like giving up or when I doubted myself, but every time I wanted to stop, I would close my eyes and remind myself of why I’m here. I am here to learn, to grow, and to make an impact. The person I am today does not define who I will be in the future. I may be weak now, but in time, I will be stronger. I may be slow now, but in time, I will be one of the fastest agents to get an XM. I may have struggled with navigating the tools right now, but soon I will be the one teaching others how to use them.

We may not always know exactly what our journey holds, but we know our purpose. Our purpose is to learn, to grow, and to inspire others. Our purpose is to never give up, no matter the obstacles in our way. So to everyone reading this, especially to my fellow teammates, I want to remind you: never stop believing in yourself. Never stop striving to be better. Never surrender.

You may not be Albert Einstein, and I may not be him either, but that’s okay. We are not here to be anyone else. We are here to be the best version of ourselves. And who knows? Maybe, just maybe, we’ll be even better than Einstein. The potential is within all of us. Keep pushing, keep growing,..always keep dreaming. Once again this is JEBBY ANO NI MAANNN- nagay pa kuno²- princess

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My PST journey started when I decided to find a new job and landed here in Transcom. At first, it was very difficult for me maybe because BPO is very different from my previous jobs. But as times gone by, I'm able to improve myself and I was able to learn things that I didn't get to know from the previous companies where I worked. I am also grateful that I'm with Wave 37, it's an amazing team with amazing trainers. Go Wave 37 💪♥️

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Hi Transcom! Thank you for choosing me to become your soon to be Top Agent! Anoooo Maaaan!! Welcome to my" Jar of Emotions" on my PST Journey! If you don't mind me asking how was your journey Cla?

Transcom is my first BPO company, I applied last September 30,2024 got hired the same day because it's one day process right? hehe Then I begun my journey October 2,2024. As a first timer, and a blank slate as well , I find it very challenging on my part, I was shocked with all the tools, what to do with all the products, deep knowledge with the campaign. My first Ring! Ring! you can relate to me if your hands are shaking and your lips was trembling too. Relate? Very normal for a Birgin like me!As the day goes by, information overload while gaining also friends that serve as my inspiration for showing up. Even it's quite difficult on my part to learn this campaign I do believe that showing up everyday will be my weapon to be a top agent someday! Hold on please bear with me!

To Trainer Hansu, thank you so much for imparting your knowledge to us and for your patience as well. Mabuhay ka! Padayon!

To Miss Shammy for fixing my STC! I got teary eyed when I finally access it! Thank you so so much muwahhh! kiss lagpok ka sa akin !

To Sundrew, Joliza, Jem, Aiza and Zyza for helping and coaching during SBD days.

To my Pal Daniel, thank you so much for the patience, tips and support during inflight and as I moved forward. To Mommy Tin, Josh, Trisha, Ian, and to Joemar as well.

To Wave 37 my Teammates ! Especially to my Friends Reje, Pearl, Jason, Khane, Felix, Princess, Mariel and Jebby, Anooooooo Maaann!! Truly my reason for not quitting and keep on showing up everyday!

To TL Cloyde! Sadyahon ta ni! Prepare your very long patience with us! Padayon!

Once again this is Clarisa, dreaming big with open eyes for XM and Promoters! Have a Great Day! Bye! bye!

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My PST Journey: at first it wasn't in my mind to work here in Iloilo, especially in Transcom, but only Transcom hired me out of all the other companies I applied to. And I'm very grateful that I got here in transcom. I met new friends, and I learnt a lot of things, not just with the campaign but as a whole, thanks to my trainer, Hansuuu, and other backup trainers and FS.

My first week in training is very challenging for me since I don't know what to do, and since this is my first BPO company, I got culture shocked at first, but with the help of my trainer, we/I got better each and every single day.

I'm also grateful to have a team that helps me every single day, especially for my friends. Even though our team formed with a lot of different personalities, we really managed to engage in any kind of bardagulan.

Thankyou Wave 37! Go team!

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On my PST Journey👋🏻

What really stuck to my mind was this question,

"WHAT/WHO MOTIVATES YOU?"

Most people would answer "my family or someone special to me" I never thought that "MY TEAMMATES" would be one of the very reason to motivate me daily to show up and do our best together to reach our goals and even inspire me to have a growth mindset. Most would just be focused on themselves. But our team? From our trainer himself, Hansu, who inspires each and everone of us that we all indeed have more room to grow. As well as Gem, Sundrew, Joliza and our PALS, Trisha, Joshua, Mommy Tin, Dan, Ian, Joemar! It is amazing how this motivational people who's positivity could convince our team who are from different walks of life with a fixed mindset become this SOLID TEAM who are now very motivated and ensuring that each of us in this team would be showing up daily, inspiring one another, and having this growth mindset❤️ From all the work experience(government, private) I had before, this is where I felt I was accepted, that I was important too.

To the MAIN PEOPLE in this team who motivates/inpires me and became my friends from the very first day, CESSY! KANE! JASON! FELIX! CLARISSA! JEBBY! and to the others who became my friends along the way especially those who calls me MAMI🫶🏻 THANK YOU FOR MAKING MY PST JOURNEY A MEMORABLE ONE!

I LOVE YOU☺️

So TEAM HANSU and NOW TEAM CLOYDE OF WAVE 37 ILO UACM! I LOVE YOU! YOU ARE WHAT MOTIVATES ME BIG TIME!

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My PST Journey at Transcom is one the challeges for myself, As a first timer with no BPO experience, first job and first company i can say that Training was one of my stepping stone to achieve my goals to have a job. being a full time mom turns out into a working mom for my 3 kids to support theyre studies as well... handle tools listening to discussions and absorbing all the learnings in order to do job properly. as days by meeting new friends was once of the best experience i can say. I want to deeply thank Hansu for all the knowledge youve shared to us to the FS mommy tin for adding more knowledge and mentoring me to raise my voice since i have low tone voice. At Transcom i build my confidence and Yes i know i can achieve it more.

Thank you so much Team Hansu for the Motivations and mentoring me all through the journey...

Congratulations Team Hansu wave 37 soar high

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My PST journey was amazing as my imagination, having a new scope of work I know its challenging. As a trainee and also a previous employee I can't say that I already learned everything I still believe that everyday is a new learnings.

First day of training as I entred the building where I build my career and though me my capabilities and consider as my second home for almost a year.

I really loved to help my teamates when it comes to product and services, navigating tools and some ideas during discussion. And one of the house rules during training is to PARTICIPATE and I know I did everyday. I can still remember hansu's words during discussion " everyone can answer except Bern I know you already know this". And as training goes by new challenge, not because of the tools and new learning but because of each us my pamatasan nga hadlok ma labawan. When I do participate during discussion after that you can hear " Ti ikaw na kabalo eh" " Ikaw nlang da tanan" "Padayaw kay kabalo" my pa rolled eyes pana. Starting that day I encourage myself to stop participating, stop answering if there's some questions that I already know the answer and no one from the team raising there hands to answer. I started to question myself, lots of what if's. But thanks to mitch and jennay. I started to have some hisitations because of what Ive heared everyday. Even a simple slipper I got from reception its already a big deal to them, the fact that all of us can do ask for that slipper anytime they can grab there own.

As I finish my SBD 1 and Hansu words irretate them to the highest level but I don't care. Then I tried to open it up to Hansu and I really appreciated your advices.

Thank you so much Hansu for all the learnings I know sometimes I did mistakes thank you for correcting it real time. For the support and guide all throughout the PST. Thank you for being responsible and understanding trainer. I really admire your didication.

To our pals thank you for the additional learning, for the trust and patience during inflight. Especially Josh I admit Im nervous during first inflight for the reason that I didn't do live calls for almost 4 months. But then again thank you so much for trusting.

To my Mitch and Jenny, a lot of thanks for being there always motivating me to pursue. Thank you for all the advices and listening to my rants and drama sa kabuhi. Thank you for the trust asking help during SBD and inflight. So impressed for the progress and contribution you've made on this team. So proud of you guys.

" Failure is simply an opportunity to begin again, this time more intelligently."

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From day one of starting my training in PST, I knew I was in for a challenging yet rewarding journey. As I navigated through the first few days, I quickly realized that the process was going to be difficult, requiring full dedication and hard work. However, the sense of fulfillment that came with each small accomplishment made it all worthwhile.

To the whole team, I want to express my heartfelt gratitude for the wonderful moments, the laughter, and the tears that we have shared throughout our training days. It has been an incredible journey, filled with challenges and triumphs, and I am truly grateful to have had each and every one of you by my side.

I would like to express my sincere gratitude to the individuals responsible for imparting this valuable knowledge to us, particularly our esteemed trainer, Hansu. Your dedication, expertise, and passion for teaching have truly made a significant impact on our learning experience.

After completing the training, we are now prepared to embark on the next chapter of our journey - applying the knowledge and skills we have acquired. This transition signifies a new phase in our development and a chance to demonstrate our understanding and competence in a real-world setting.

Go Team Hansu!!

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Failure is an outcome while failing is a process. we might stumble one day but that doesn't guarantee failure. It is a constant process, a stepping stone for Realization, Growth and Development. Just acknowledge and learn from it.

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My journey here in Transcom changes my

Perspective when it comes to commitment of life and work.

I once was an introvert where I enjoy my company alone. And don't usually interact with different people.

At first I got overwhelmed by just introducing new things with the new environment.

Being new in this industry with no BPO experience is challenging since all of these things are new.

The first week to the 2nd, I was able to meet everyone, get to know their personalities and adapt to the environment.

3-4 weeks, Adjustments.

I learn a lot in this journey within a month

I want to humbly express my deepest gratitude to transcom for the experiences.

I know that I've managed to grow a lot more than what I was before with the help of my team. And also to My trainer Hans, the FS's Dan, Josh, Tricia, Ian and Tine, and my TL Cloyde and the tenures. They provide the best guidance throughout my entire journey as a trainee. And I really do appreciate their effort and support to furnish us. They also enhance our skills and nurture our capabilities, to becoming more efficient in handling calls professionally. I will be incredibly grateful for them for believing me even from the start.

With Transcom I build my confidence.

And I can confirmly say that I am in the right company.

I will cherish these memories forever.

Once again this is Lex,

This journey still begins

And I have a long way to run.

Thank you also for being there as my "Motivation" to strive everyday!

(Always take extra care of yourself)

Go Wave 37!!!!!

Team hansu, Team cloyde. !!!!!!

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My PST journey is somehow I could describe as a Lego, here's why, as we go along knowing each other we're incrementally building a foundation where we start our path. Being with in the circle of different people who have different personalities where you need to sort things out and work with it. Having these peps really driven me to be more flexible and cope with this fast pacing industry.

Having a trainor as well who possesses a lot of amazing behavior is really a kudos, which I can say that will definitely hone you as a great agent, I can say that he is very effective when it comes to personal growth that is really applicable as a whole person, either in work or personal stuff. The thing that really Hans registered in my mind is having a growth mindset where it helps me accept things and just simply convert it to positivity leading me to have potential growth to myself.

I just want to thank each of the people who help us become who we are today, my co-learners, Pals, SBD facilitator, speakers, TL, and most especially Hans. Without you all guys is just me being in the dessert when I put myself in a live call. And I really do appreciate the patience that you'd given on us despite of different behavior that we possessed.

I will be forever grateful to the knowledge that you guys embark to me. And I know that we will not be together in just one team as days goes by, but in my heart you're already vandalized as my gateway to become a biller expert someday! Wave 37 Ariba!

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2024, My Year of Firsts.

MY FIRST EVER PST JOURNEY.

First week of October, I got hired for my first BPO company which is the Transcom! When I first received the invitation from email to go onsite for the 1 day process recruitment, I was hesitant. My insecurities shoot up, my imperfections had me questioning myself, and I felt uneasy thinking that if I pursue. However, I thought to myself, opportunities like this don't come twice. So basically, it's now or never. Despite having no experience, I accepted the invitation with the hope that this new adventure will give me new opportunities to grow. The journey was not easy tho. Most of the time, I would juggle work and practice just to make both ends meet. Work in 8hrs, Mom for another 8hrs, business woman in an hour, taking inventory, preparing all my tasks everyday . Even though it's exhausting, I continued because other people saw potential in me, so who am I to refuse? I would say, my verdict to say Yes I did it, I will work here is a matter of choice and commitment. I was not forced into doing it, it was me who took on the challenge. My decision of joining is more of a consequence of my pursuit for new knowledge and experience. I had it in mind, that no matter what it takes, I will do my best to make myself proud. When the finals night came the in-flight, the ultimate aim I had was just to deliver the call, no expectations but we were meant for something greater and so we were able to covet the 3 xm lines! and for the next day I able to get promoter.

To Hans, thank you is an understatement for all the hard work and sacrifices you have done to pull off what we have envisioned and make it possible. You never failed to show us (the team) your dedication and passion as a responsible trainer. The curse is real, you can never say no to someone who would offer you assistance more than what you could have ever imagined! Your trust in me is what fueled me to push myself to my limits. The all-out support, understanding, and good times in between are all beneficial that made our journey not really a smooth sailing one, but at least bearable and fun. Best Trainer! I'm out of words. Thank you so much.

To our Pals, especially Mommy Tricia, for the magical words which made me look pretty all throughout the day, massive thank you. You were one of the few people who believed in me when I thought I couldn't. Thank you for allowing me to see the potential in me, for the genuine suggestions, advices and lessons as someone who is in the field. Happy to be sharing with you our first ever 3xm lines, 1stday! 1st call! Thank you for joining us.

To my Mitch and Bern, my handler and adviser, Thank youuuu for the patience, dedication, and mettle in teaching me the routines (that I mostly forget lol) it has been so nice learning from you. I admire how persistent you are when it comes to bettering my com skill. Apart from that, I am also grateful for your assistance during every Sbd. Now, all our hard work eventually paid off! I feel nothing but a sense of pride that I able to pass the challenge huhuhu I know wala pa ta sa tunga hahahahha

To my whole family, Mama, Nanay and Tatay, Titas/aunties, Titos/uncles, cousins and relatives, thank you for your fervent prayers and effort in supporting me in this peregrination. I owe you all a lot!

To my Baby Vinnyse, Imissyou. You are the one reason why mama still fighting and continuing what we have started. Mama will make you proud someday. Iloveyou langga.

To those whom I cannot recognize, but supported me all throughout, your efforts didn't go unoticed. Thank you so much! Lastly, to the Almighty Father who has been my rock and pillar in achieving every goals and dreams I set myself out to. I am immensely grateful for the sustenance, wisdom and courage. It takes a village to raise a child, but it takes a trainer to build a agent. Fueled by grit and compassion, she is now ready to take up space, use her voice, and serve her comcast. She is your Miss Jenny from ACM wave 37 !

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My PST Journey is when i received a call from Transcom agent transferring a call to VXI Davao, that is the time that I know that there is also a comcast account here in Iloilo and since I like the account and I really need to go back in Iloilo I decided to fill up and apply online while I still in Davao.

I came here in Iloilo that was on 09/21/24 its Saturday and I thought Transcom is close that's why I decided to visit on Monday 09/23/24 and that is my third day here in Iloilo. Since it just only one day process and I passed my interview here in Transcom, even though I have my final interview in Concentrix after lunch I just decided to disregard that one and decided to process my medical and attend my training in transom because my motto in life is "first come first serve" who accept me first and appreciate my courage I will be loyal in that company.

First day of training I really like how our trainer discuss the topic here in Transcom because the topic is specific and direct on what the agent really need to learn and what the situation that we will encounter inside of the production.

I really like helping my colleague if they have difficulties in our tools or if they have question and they're shy to ask our trainer. I like being here in Transcom and I really like to see my self grow and step up my career here.

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MY P.S.T JOURNEY

Being a former employee of Transcom it was such a great opportunity for me to be a re-hire on a company where can i call my home. After how many years I've decided to go back on the company who gave me a lot of firsts. My first walk in application, first face to face and one on one interview with the HR TEAM while my stomach is rumbling because of nervous lol , first job with complete benefits, first company who accepted and hired me , first company who made me believed that i'm capable of doing things by my own and confidently. As i walk by trying to reminisce everything way back 5 years ago i feel like my heart was still into it, so i really pushed myself to be part of the company again and here i am facing any challenges day by day since it's a new account . Though it's kind of challenging for me yet it made me feel like my head is always full of new learnings. Imagine, in a short period of time i have met and found new friends. The camaraderie that we build was strong as this building where were stepping our foot right now. My P.S.T Journey was amazing as my imagination , it was filled with colors , what i mean is each and everyday there are new topics and things that needs to be discussed , new learnings that needs to be unlocked and new opportunities that might help me to be a good and effective agent as well as to boost my knowledge like one of those people on top. Though right now its kind of a bit confusing coz there's a lot of lessons that needs to be tackled but still it was such a roller coaster ride full of mix emotions. And to highlight, i am such a happy person because i met a very hardworking , supportive and helpful Trainer, TL and supports. This journey will lead me to production floor, will expand my horizon and made me a better person .

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My PST Journey (If it's meant for you, it will be for you: A Redirection of God's plan)

I could still remember the words "Let your will be done for me Lord. If It's for me, give it to me." as I put my trust to God and just did my best to the interview. "As a tourism graduate, i have a heart for service and i want to help every customer I may encounter". these are some of the words i can still remember as I went on the interview with sweaty palms, unsure feelings, and hungry stomach chariz. I was ready to go home after the interview since I only have 2 set of clothes on me but I was trembling when I learned I actually got in and for medical on the next day (24th of Sept.) and to start training on the next next day (25th of Sept.). I was actually crying when I was reunited with Jude (from wave 36) and my other best friend since aside from me pursuing my dream to work in a BPO Company, I will also be with them here in Iloilo. As it sinks in, I was very much overwhelmed since I don't know what I will be doing but I want to do it, so I did and I'm here on my few remaining days as a trainee.

As a trainee I never felt like any day is boring since actually, everyday is a new learning. From the moment we got to know each other in the Bingo activity, to first visiting the production, to learning new tools each day (information overload ba), to doing the pulse check for the first time, to getting the "imagine the savings" phrase as a mark, to gaining product learning, to meeting other trainers/higher ups, to playing riddles/scrambled words, to enjoying each music that Miss Ry would play every Marites Time(sound trip moments), to being competitive because of interactive activities that is very informative, to getting nervous every voluntone (duck race supremacy of Miss Ry), to navigating the tools, to taking real calls ("whatever" supremacy of my 1st call T_T), to feeling relief because I was able to help the customer(the feeling of being appreciated by the customer and the essence of using my HEART for service), to eating lunch together in Jollibee/Pantry, to kadlawan moments every discussions. I have learned so much, our batch went through a lot in a span of 29 days each of us knows that, but the learning doesn't stop her, it's just starting. And I am getting excited to enter the new chapter of us as a batch as we continue our journey here in Transcom.

Imagine, I was not able to got in on my 1st application, but God redirected me through a medical emergency pulling me back here in Transcom. So I want to take this opportunity to thank Kim, Miss Sham, our PALS, TL Rog for all the teachings and for being our support system although our training journey. To Trainer Miss Rycian for being the best trainer we could ever have. You're very much appreciated Miss, thank you for everything, for the teachings, learnings, understanding, advices, time and effort that you have exerted we love you miss <3. To my batchmates, thank you for the memories, for the shared stories, and for a healthy environment, may we grow together and learn from each other more, here's to closing xm with all of you soon! To my ROR Girls, to more bardagulan and kamangoan to go. I hope our plans to eat samgyup, ramyeon, go to dubai, madja-as park, and many more will be achieved and to not remain just a plan. And lastly to God thank you for redirecting me and for being with me every single day. Batch 36, abante and let's get that xm!

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Being with transcom last 5 years ago was a great experience! I have learned a lot...And now going back, I feel like a newbie because having a new LOB is a challenge. But I like challenges because it hones my skills, behavior and talent in the production floor to be as productive and an effective agent. Everyday is a new learning experience and I embrace it with open arms and positivity. I would like to take this opportunity as well to thank all my trainers, supports and TL's who helped me a lot being patient, understanding and always alert. Also to all my teammates, friends and acquaintances who was with me in my transcom journey you are all appreciated! all IS well!

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My PST journey with Transcom begins when I started to apply due to existential crisis where I don't know what to do after getting the degree that I am not sure why I took it in the first place lol. Transcom is my first job, first BPO to be exact and at first I was so overwhelm with the information that are given during discussions and honestly it really felt like watching a Chinese movie without subtitles because I can't understand a single thing. I even questioned myself if do really belong here, up to now actually, just kidding! although I can't say that I already learned everything I still believe that there's always a room for learning and growing and it can happen on our everyday lives so we must keep on going .

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My Transcom journey started a week after my last day on my previous BPO company. I receive an invitation through email but it takes me 5 days after I visited the recruitment Hub. On my way to the recruitment one lady approach me if I want to apply in Transcom thinking that lady is also a Transcom personnel i replied yes then suddenly she told me to fill-up some form which I provided my full name and contact number. When I'm about to finish the form the lady approached me that i should indicate the North Star as a referral then suddenly I got free Jolly chicken meal. I was surprise but then after that meal my name was called for first interview and until on the second interview which I was tasked to do a role play performing a sales agent job and need convincing skills. Gladly I overcome the tasked and I convinced as will the interviewee that I can be a sales agent, Next my name was called for computer assessment I got nervous since I was not prepared and haven't made a review of what will be the coverage of the assessment. When one of the Transcom assistant introduce the coverage of the exam I just closed my eyes for a moment and pray in silent that I can pass the exam. Its fulfilling that I was able to pass the exam. Then after I meet my team on our first virtual meeting or Job Offer I have the feeling of excitement since most of are just my age, just kidding. Honestly I feel like not to continue but I was enlightened that I'm the provider or the bread winner and Boom here I am and still fighting and looking for more joyful and meaningful journey in Transcom

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my PST journey.

Taking a plunge in this new experience is somehow new to me. I never thought that I will be here with no experience at all but Transcom did not fail me. Started my training as a newborn comes to life, observing, hearing and fitting myself in this concealed new environment as I perceived. But days go by, with the best effort on how to nurture a child in this new world, they provided me knowledge that i needed to strive in this competitive journey. My observations has opened my mind that this new world I entered is somehow not the concealed new environment as what i was perceived. The journey was very challenging, I encountered many obstacles that hinders me but this never stops me to reach the goal that I wanted to reach. And by this, I really thank the people around that helps me on my journey by nurturing me, imparting their knowledge and giving me best advices that truly helps me a lot as to what I am now in my journey. I may need more experiences in this journey, but i know life is a lesson and day by day I am learning to hone me to a better me. I will be forever holding this great experience I had in my training days and being thankful that I started in this prestigious company; Transcom.

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In three words I can sum up everything I've learned about life: It goes on."

During this journey I learned a lot, met new friends, discover new things and feel comfortable with this new environment. Actually I thought that I wouldn't pass the interview since I don't have enough knowledge on how technical account works even though I have an experience in BPO field.

On my first day I have mixed emotions, I am overwhelmed and anxious since I don't have any friends yet. On our first week we discussed about the expectation of the company to us as a customer service, introduced to us the tools and technologies that we'll going to used. In addition, they gave us a heads-up of different kinds of customers that we will be handling.

A week passed by, we start doing practice calls. At first, I am having a hard time navigation tools and familiarizing products knowledge. But I know that it is part of the experienced and in order for me to improved the things I am lacking. But with the help of my trainer I was able to know the things that I need to focused on. I'm very grateful to have a guidance from an expert.

It goes on day by day

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EL-My Transcom journey started on my bed one lazy morning, when I was lying down, meditating what to do next with my life, as my contract just ended with my previous job. I decided to change career and try the BPO hype. The next day I went to Megaworld to apply to all the BPO companies hiring. Since Transcom is the first BPO from Diversion Road, it was the fist BPO I entered and applied to, and eventually the last. I was the last person to be interviewed and to take the test that day after 6 hours of waiting while holding the free Jollibee meal. I did not eat the free Jollibee meal for I thought any time my name will be called for the interview. Never in my wildest thought I will be holding that Box of chicken and rice for five hours before being called. But then as what the Bible says "all things work together for good". I know this will be the beginning of a long journey, a journey to a totally new world for me.

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My PST journey as  Wave 36 It's amazing because learning new things and new teammates as well for me so far this is a great opportunity to say thank you Transcom for giving me a chance to be part of this company. The same time we having a great Trainer Rycian Acanto who always gives us challenges and activities for us to work our  skills and the same time on how to properly handle our customer. Hopefully all of us will introduce in production  floor and dominate by doing our best and give %100 on our performance

As for now we will prepare and will remember those great memories on our PST journey. As a rehire there's a lot that are not familiar specially some tools. Introduce on some new tools and of course new strategy and actions plans. There are some days that I really don't feel going to work good thing in our PST we enjoy while learning so there's no reason not going to work. This will always be remembered.

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When I enter the realm of Transcom its a decision I had to make to start building a career and to seize my capabilities and potentials. I got hired and as a newbie, a bpo virgin and the youngest among my team mates, I posses the image of a horror-struck person. On the first four hours of my training days, I did not waste any single drop of my saliva since I remained silence all throughout the orientation and discussion. A famous quote instill in my mind that "There's always a first time". I said to myself that even though I have no any call center experience, I'll just strive to give my utmost best. Thank God we have the best trainer and that is Miss Ry. She is our mentor and she's the one who molds us to become a better agent. During my first pulse check, I felt nervous a lot, the feeling of talking to real customer but with that experience of mine, I manage to conquer my fear and surpassed it for the next call. I gained a lot of friends and it's funny to state in here that they treat me as the baby in the whole team. My mindset every day is to procure new knowledge, ideas and techniques. I am determined to achieve something but if I failed, I said to myself "There's a room for improvement, practice makes perfect and to regain and retrieve tomorrow or the next day. If my friends asked me why did I chose telco, I love thrill. I'm not that good when it comes in speaking English fluently, and expert at using tools but my strategic way is to use my angelic and solemn-like type of voice; and with that I can build a good connection with a certain customer. My only problem is that sometimes I got to experience panic attack, I guess it's normal but I am not blaming coffee for that. It's just sometimes pressure can drives us crazy. My first inflight call was an onerous one already. Seeing a red banner in customer's account, makes me produce a black tint like an octopus. With the huge help of my trainer, our TL and with the assistance of our flow support, we will be able to obtain accomplishment and lead to a success. My journey in here as a trainee it's not that quite easy and struggle became a big part of it. It's my dedication and passion push me to go beyond my limits. I also want to add how cautious I am to get late and to absent; that's how I value my reliability. XM is my aim and lots and lots of sales, so I consider everyday is an opportunity. I am looking forward to work and have a good performance in here. I feel the intense excitement by the time we emerge into the production.

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My first week in PST training was both thrilling and nerve-wracking. As I walked into the training room on the first day, I was filled with a mix of excitement and anxiety.

The first day of training was filled with introductions and icebreakers. I got to know my fellow trainees and learned about their backgrounds and experiences. It was comforting to know that I wasn't the only one feeling a little nervous about starting this new chapter in my career.

As the week progressed, we look into the reality of call center work. We learned about the different types of calls we would be handling, the tools and technologies we would be using, and the company's expectations for customer service. I was impressed by the depth of knowledge and expertise that our trainers had, and I felt grateful to be learning from such experienced professionals.

One of the most challenging aspects of the training was practicing taking calls. We were given scripts to follow and scenarios to act out, but it was still nerve-wracking to actually speak to a customer over the phone. I stumbled over my words and felt flustered at times, but I knew that this was all part of the learning process.

By the end of the week, I felt more confident in my abilities. I had learned so much in just a few days, and I was excited to put my new skills to the test. I knew that working in a call center would be fast-paced and demanding, but I also knew that I had the support of my trainer and colleagues to help me succeed.

Looking back on my first week in PST training, I realize how much I have already grown and developed as a professional. Also, I am very grateful for the new friends I have made; their presence made my PST journey more fun and bearable.

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Be SPOOKY, be FUNNY! Come join the PARTY! 🖤

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Be SPOOKY, be FUNNY! Come join the PARTY! 🖤

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Here's my Transcom journey. Before Transcom I was unemployed for almost 2 months and on that time I started to ask myself  if being a call center agent was meant for me. I was so unmotivated to work on a BPO company again since I've experienced a lot of bad things. And then I met Transcom and it changed my POV I feel that I'm heard and valued. My  colleagues lit up the spark to turn on my social interactions again since I was working at home before. I would like to thank Transcom for giving us the opportunity to voice out what we want and building our team as a family. Transcom I'll be forever grateful to you.

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My Transcom Journey!

It started last September 17, when I am passing by Infront of the Transcom building, I was supposedly going to Carelon to apply for a job. Suddenly, there's a someone calling me behind my back and was asking if I am applying for a job, then I responded NO and continue walking. Then this guy insisting that he knows a company that offers a free lunch and just one day process if you get hired.  And he had me thinking like, Hmmmmm.... what if I try this one, then I responded, 'May I know what company is that? 'and was told that it is Transcom. Well, actually my second option is Transcom and since Carelon is a little bit far from the area, I tried to apply in Transcom. Moving forward, I was hired and met good people which is my teammates, trainers, etc. The experience was awesome and fun and to be honest, I heard a lot of bad comments about this company and all of it was not true. So far, this is the best company when It comes on training and since today we will be graduated, I hope that this experience will still be awesome and fun like those training days. I am very eager to learn more and Excel in this kind of work. Thanks Transcom <3

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My Transcom Odyssey: A Venture to New Beginnings

In a song of Taylor Swift quoted, "I've been spending the last eight months, thinking all love ever does was break, burn, and end, but on a Wednesday, in a cafe, I watched it begin again.."

This city has a part of me when it comes to love, as it is called "The City of Love". On the other hand, life is unfair. There's always a turnabout, and it's inevitable. This city snapped and shattered my excitement about it. I've been spending the last months like I was being scrutinized by what I feel. Every thought. Every memory. Every single day was a challenge.

As I could remember my mom telling me, "Go somewhere.. you cannot grow and heal in an environment that hurt you". Alas! Found myself somewhere. But something in me that was pulling me back in the city.

"To venture new beginnings", Transcom was my first choice, but fate was leading me that time. My schedule aren't aligning with Transcom. Maybe it's fate telling me that it's not my time. But what are the odds, on a Friday afternoon, an email popped up. A virtual interview. Went in, and few days later, an email with "CONGRATULATIONS" in it caught my eye. I was having second thoughts on going back to the city. But it's time for new doors to open, and I didn't want myself to be stuck with the situtation that I'm dealing. But little sir impulsive went back.

Deep breaths. Tight chest. Entered Transcom. Met new people, gained a new environment. Recalibrated mindset. Life is good. Training is fun, even though everything is new to me. Our trainor and supervisor molded us in preparation for production. Even though our path and journey as a team has sticks and stones. Our team managed to throw rocks that shine back at them. Now that we're closer to Bay, it's overwhelming. But with the assurance of our ever supportive TL and floor supports. WE GOT THIS.

— It's okay to go back to the city who hurt you. Life does not end there. I watched myself "Begin Again."

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My Transcom journey bow!

It starts when I travel from Manila to Capiz to stay there for good, then upon staying there, I saw an add on Facebook that Transcom Iloilo is on hiring that day, September 16, 2024 to be exact. So I travel from Capiz to Iloilo using my wings coz I'm an extraordinary alien. Charr!! 😂😂 of course using my motorcycle zzz. Looking forward after passing the interview, I finally become a Transcom employee and start to work on September 18, 2024.

The first day of work is good and as I can see the environment is great, the staffs are kind and also all the employee I see always smile.

Then on the 3rd day of work that's the time where it all starts when I meet my extraterrestrial teammates. That change my perspective on going to work.

As I can see they are good people, and also my alluring, appealing, charming, cute, dazzling, delicate, delightful, elegant, exquisite, fascinating, fine, good-looking, gorgeous, graceful, trainer.😍😍😍

As time goes by, I can see that the environment here is great and also I enjoy the fact that Transcom cares for their employees. and I also think Transcom will help me grow and prosper when it comes to work. Thank you Transcom, I'm looking forward for more and more blessings to come.. 😍

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My Transcom journey !!

first I don't have a plan to work in Transcom and supposed to be it was my rest month preparing for my line of work and then my cousin told me that it was a good environment here in Transcom and then i meet the Co-PALS i enjoy my work here hangout with friends and also a great experience in Transcom also a privilege and so lucky to have a very patient Elegant Pretty Fragile Enthusiastic Natural Friendly Amazing Calm Demure beautiful brave simple Generous marvelous trainer even though we are a hard headed trainees . I enjoy my journey in training with my co league and trainer as well .

WELCOME TO TBAY!!

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MY TRANSCOM JOURNEY WAS ONE OF A KIND ESPECIALLY BECAUSE THIS IS MY FIRST BPO EXPERCIENCE AND I ACTUALLY DID NOT EXPECTED TO BE HIRED BY TRASNCOM MAYBE BECAUSE I ONLY FINISHED MY SENIOR HIGH SCHOOL DEGREE WHICH IS MY HIGHEST EDUCATIONAL ATTAINMENT BUT IT TURNS OUT THAT YOU ARE NOT BIENG HIRED FOR WHAT YOU HAD ACHIEVED BUT ITS THE GUTS IN YOU THAT PUSHES YOURSELF INTO MAKING THINGS THAT SEEMS IMPOSSIBLE COULD BE ATTAINED WHEN YOU SET YOUR MIND TO IT, AND I JUST HOPE THAT I'LL MAKE MORE MEMORIES WHILE STAYING HERE WITH TRANSCOM ,FOR JUST BEING WITH THE PEOPLE THAT WAS WITH ME SINCE DAY ONE IS THE PEOPLE I TRULY CARE ABOUT NOT JUST BECAUSE WE ARE ON THE SAME TEAM BUT BECAUSE THEY CARE FOR EACH OTHER JUST TO SURVIVE EACH DAY THAT WE ENCOUNTER THE HARDHIPS THAT WE NEEDED TO OVERCOME AND WE OWE OUR THANKS TO OUR TEAM LEADER MISS ''LEILA'' FOR BEING ALWAYS GUIDING US TO BECOME MORE PROFFESIONAL ON OUR FIELD OF JOB EVEN THOUGH SHE'S SMALL HER HEART IS BIGGER THAN ANYONE ELSE I'VE EVER MET,SHE EVEN PUTS HERSELF ON THE BRINK OF TERMINATION JUST TO SHIELD AND COVER FOR US JUST SO SHE CAN SEE TO IT THAT ALL OF US WILL SURELY BE ON GRADUATION.

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Before I share my journey here in transcom, I would like to grab this opportunity to appreciate and say thank you to all the folks who help, motivate and inspire me to be here. First of all, who conduct the interview, all thanks to you miss who wears glasses. I made my parents proud because I passed. I remember my mom said "Thanks God, finally!" To my trainer, Miss Arianne thank you for the teachings, learnings, patience and time for us. To Miss Shammy, thank you for the motivations, inspirations and teachings. To my teammates, I appreciate your time and efforts for me to become ready for the next challenge, I know I'm still in the process and progress but you all didn't feel me I'm left behind. Ofcourse, nong hanjie thanks for bringing me home safe every work days. For the rest, we shared a lot of memories and laughters for 2 months and still counting, mamaw you all.

So, from the beginning I was afraid, having second thoughts and nervous during my interview I did not expect I'll passed because its a Transcom Company one of the largest BPO company here in Iloilo. I just did my best and I did not let go this big oppurtunity for me and right now I'm here sharing you my journey. Well my training session is very challenging for a newbie like me good thing is that i have a knowledgeable trainer, a motivator supervisor and helpful pals. I remember myself asking is this really for me? Having those second thoughts didn't let me lose my focus because when I enter this company I know I can because I will build a career here in Transcom. Day by day I gained knowledge, understandings and improvements. I can definitely say that the experience is awesome especially to have a free lunch for 10 days! Amazing Transcom thank you for that. A trainee for 2 months with pay is extra awesome, its a big help for me I remember I paid our internet bill in my second pay out, I feel proud. I will not forget this first job who accepts me. Right now, our training session is done and ready for the next challenge. Once again this is Nerly, appreciating your help and care for us.

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My Transcom Journey. Before transcom I was an engineering graduate aspiring to have my license but I wasns't able to achieved it. I was very down and lost during those times, trying figure out what will be my next plan, and I saw an advertisement in facebook about Transcom. And luckily I got hired, during the training its's all new to me but my trainer and teammates made it a enjoyable in such a way that I can grasp all of new informations and skills that I could apply during my journey here in transcom. And as of now I'm very much excited to be on T-bay in order for me to apply all of the learnings I obtained from my training.

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My PST journey in Transcom!

Transcom, my first BPO!

Almost of my friends are working in BPO and they're always busy and have no time to hang out since they're working in a graveyard shift. I am curious and wondering what it likes to be working in BPO. I used to try and do the things out of my curiosity. It's been my dream to work in BPO especially when I roamed around the Mega world, I told myself that I wanted to work here someday. It feels like I'm in Makati and reminds me of my sweet memories in my Aunt's neighborhood there. After two years of deciding to stay in my hometown and being unemployed I came to the point that I'm bored and I want to work again. I prayed and think where to apply until I saw an advertisement of some BPO companies on hiring. I decided to apply at Transcom and set an appointment. I am so excited and on that day I woke up early, travelled to Transcom, had my interview, assessment and finally I was hired. I am very happy and it's a dream come true! And of course my family was very happy too. Throughout my training I learned a lot and excited to learn new things everyday. I thought it's easy but it's hard for me since for two years I lost my confidence of just staying at home. I try to keep up and absorb everything I learned from the training. I am grateful for the patience, support and encouragement coming from my Trainer and colleagues. I am proud and happy to be in Transcom as my first BPO. Here in Transcom I feel home!

Thank you Transcom! 🙂

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My Pst Journey

It all started when I opened my fb. It was never my intention to apply when I accidentally open Transcom page.  The next day I received chat messages and email so I decided to go to the site to complete my application and got the job. I am excited and at the same time worried because after six months of rest I am going to work in the industry again. I had great experience with Transcom way back but of course this is going to be new adventure and new Journey for me. During training I was able to meet new friends. I was able to work in call center industry for quite a long time already and was able to have different sets of teammates. During our first three weeks I feel like quitting because for the first time I was with the team with the most escalations. We encountered a lot of trouble. I really feel the demotivation during those times because there were a lot of dramas happening everyday and I am not fond of it. I was able to encounter problems as well with my log ins  that at first demotivated me a lot. The best part is I did not give up and continue going to work everyday until problems were resolved, conflicts were corrected and my log ins started working. Big thanks to our FSs, Our trainer and our Tl who really helped a lot. We are looking forward to a more productive team and a unified team. I am now  enjoying my days with my new teammates.

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Well my journey here in Transcom has become one of the most unforgettable experience that I have. i have been through a lot of jobs from construction worker and delivery. i was hesitant at first to come here because this is a new to me and I was afraid to fail in the interview but I pluck up my courage and visit the recruitment center but here in Transcom they have given me warm welcome not only in the first day in training but throughout the 29 days and not only that i learn and but they have given me the opportunity to flourish my skills even further, and i had fun throughout the training me and my teammates have struggled, make mistakes and have problems in our journey in our training but what i can say is as we end our training day we are confident that we put our heads up high and confident till we reach being a tenure agent

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Deciding to pause my education to earn money for my family was not an easy choice. I was a Criminology student before joining Transcom. As the youngest of three, I relied on my older sister for educational support, but since she has her own family now, I didn’t want to burden her. I accepted that this was my path, but I still believing that Heavenly Father had a plan for me.

After months of searching for better job opportunities, I came across a Facebook post about Transcom. I was intrigued and inquired about the position. To my surprise, I received an interview invitation just an hour later.

I successfully completed the interview and assessment, and during training, I bonded with my team, who have become like a second family to me. I am grateful for my supportive trainer, Miss Dana, who helped me understand my responsibilities as an ACM Agent.

Along the way, I received another blessing: I became a qualified applicant for BYU Pathway Worldwide. This Hawaii-based university offers a 75% scholarship and allows for home-based learning.

Despite the challenges we face daily I know all of this happened for a reason for now I did not know why but I'm sure Heavenly Father preparing something big for me and also I’m inspired by a quote from Sir Kimbos: "Just always show up, and everything will be fine." This is correct because you will never know if you choose not to show up.

Right now I'm a student of BYU Pathway and at the same time a employee of Transcom who helped me to grow and improve myself. I'm looking forward to meet each and everyone of you who's reading my success story I posted here.

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It all began when I came to Iloilo, I was just supposed to meet my girlfriend but never have I expect that this will be the best experience in my entire existence. As I wander in iloilo business park, My consciousness was caught by this glamorous building which is called Transcom. I was having doubts on entering the premises of the prestige company on the thought of I might not be qualified for the position. But this thoughts have crowded my mind and made me even more curious and eager to explore the said company. I was just in shocked when I regained my consciousness and find myself inside the recruitment hub of the company. I was approached by the warm jollibee for lunch and as well as the employee of the prestige company. And then I was able to nail every task and questions they have prepared for me. Moving forward I now have found myself in training, day 1, where I met my pulchritudinous trainer which is Miss Dana. She taught me all the knowledge that I need to gain in order for me to move forward on becoming one of the best specialist of the prestige company. Thus all these experience and learnings made me who I am today. And I am looking forward on making the biggest sales with her learnings to me. So I thank my girlfriend, my mom and all the people I met in iloilo for giving me this opportunity. And to our precious and awesome FS who doesn't get tired of dwelling with us everyday, I salute y'all.

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“If all difficulties are known at the outset of a long journey, most of us never start out at all”

When I was a child, I was often asked what job I wanted to have when I grew up. I would always go for the fancy ones, like a teacher or a doctor, but since I wasn’t born with a silver spoon, I knew my dreams would have to wait. I had to ask myself, “If I have to make a living first, how do I do it?” At the time, all I knew was that I would gladly take any jobs that would allow me to live the life I know I deserve. That’s when  the BPO industry was introduced to me and I knew that was going to be my path.

Starting my PST Training I know Im in good hands when I first saw our trainer. And she didn’t disappoint me. All the learnings and lessons she thought us are very informative and helpful. She always make sure that we understood the lesson. What we have achieved today is all because of her.

I can still remember my 4th pulse check. I lost my voice due to my health condition. But she believe that I still can do it, so did I. If it wasn’t for her. I think I would score 0 on that pulse check.

Now that our PST Training is ending, i just hope that we all of us succeed in our endeavors.

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It all started one fine wednesday morning as i was walking along the busy roads of iloilo city. unemployed and hoping to find a job.All of a sudden my cellphone rings it was a message from my colleague.inviting me to come to her place so she could accompany me to apply.As we were walking towards her place of work we noticed a lot of people applying for the job the room inside were already crowded of applicants hoping to find a job.After seeing the scene i just sighed and tell her that ill just go home for now because.i think if i waited it might take me sometime to finish applying and might get left behind by the last bus going home to my place.so as we are heading away a man suddenly approach us and said if we are looking for a job.

Then my friend nods in agreement but i interrupted her saying that we should just go home.but the man was so persistent.so we just decided to agree.Because there is harm on discovering you might not know that this oppurtunity might be for you so moving forward i got accepted and started training.i came into the room full of fine ladies and gentlemens.i got this chill because what got stuck in my mind was.

What if i cant meet the expectations?what if i cant complete the task?what if i dont know how to use that?what if ill get left behind?that thoughts clouded my mind for days.Up until our beautiful,lovely,and sometimes hotheaded trainer Miss Dana sparkled words of hope that rekindled the remaining spark within me.Her encouraging everyone of us in the room to nurture every seed of knowledge that she plants in all of us.Her not getting tired of repeating every lessons in order so that no one would get left behind.Sometimes she scolds us but i know its just tough love because no teacher would ever let her students go astray.

She's the one who taught us that patience is a talent and not a virtue.So as long as me and my team mates carry and utilize her teachings within us we know we could make it to every challenges.

And to our fs that doesn't get tired on guiding us and teachings us every step of the way we really appreciate that.

And for all my Team mates i want to thank all of you for the awesome skills you display every day and the valuable attitude you express to everyone ..So as long we are together we could make it through..May Goodluck be always on our side because with the skills and learnings we got i know our team could make it to the top!Go wave 34A Waswas ta sa TBAY!!!!

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I was actually planning to apply at Sagility Pavia, I am already outside of their recruitment hub but was too shy to go inside since I was alone. So, I decided to go at festive walk to stroll around and remembered my brother in law is working in Transcom, I tried to apply and was hired the same day. I am actually afraid to try BPO because I don't have an experience on this field.

And because of the patience and dedication of our Trainer I was able to get through the Training. Thank you so much Miss Dana🫶

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Since this is my third time here at Transcom, my product-specific training journey in ACM has been amazing. It was not just life-changing, but I was also amazed at how Miss Dana taught us. The skills I’ve gained under her guidance are invaluable. Thank you for your patience and expertise! I'm also grateful to our floor support for guiding us on this journey.

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My PST journey is an amazing one. I planned to apply in another company but I didnt know how to go there as I am new here in Iloilo. My feet leads me to festive until I reached transcom. After the interview, I was surprised when the interviewer asked me to go to the third floor to attend the training. Yes! I was hired immediately! Thank you transcom for the opportunity and believing to our potentials.

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"Life is a constant practice,as long as we breathe we are always eager to learn."

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"Life is a constant practice,as long as we breathe we are always eager to learn."

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I can say that my PST journey is not that easy but then I am a very persevere person. I know myself more than anyone else and I know that even the most impossible things I can make it possible. Actually, I have a lot of questions in myself, a lot of doubts and what ifs because for how many times life dragged me down. Our family is not rich so I need to work hard enable for me to uplift them in poverty. I want also to be the best version of myself in the future and I know that this company which is Transcom can help me with that. I want to give my parents the best life ever. This journey has a great impact in my whole life and I'm gonna treasure this forever.💕

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"As the middle child and the risk taker of the family who are brave enough to take all the challenges in life"

My PST Journey is the best and blessed struggle I experience for now haha being the one of an applicant to becoming a trainee is not what I expected I didn't see myself in this field because i always doubting myself if i can do this or not. 😅 Everything is new to me the place , the people everything im just came here with myself carrying the hope and chance that this is all for my family there's no space to be hesitant even though im afraid and alone. The journey is like a ferris wheel 🎡 i had fun even the experience gives me the ups and downs and guess what this help me to develop and give me motivation and better mindset. 🫶

For me this is the bridge why I meet incredible people and genuine friends that has different stories to tell. Every week are challenging, its hard but this helps me to improve as a person to grow, to learn to open my mind that you need to be strong, that you need to be positive and always wear your smile and I'm very very thankful for that especially to our Trainor Miss Dana, she's one of my inspiration in this PST journey so that i can do my best and do better the patience she have so that all of us will be together, the advice and the learning she share so that We are aware of what we will be doing And to our FS, thankyouu so much for helping us on our inflight i will always take note those feedback you share. And for having a chaotic and reliable teammates who also help me every ring² session and every lesson eventhough I feel insecure to them, the advice you give to Me guyss is a bighelp 🥹🤍

I know learnings never ends here, every day is a learning and there's always a room for improvement. So Stay Connected 34A we can do this Goodluck and Godbless to our TBAY OKKKIIII 💸💸💸💸💸💸💸

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"If you want to eek out higher-levels of personal success then you're going to have to learn to believe in yourself way more often than you doubt yourself."

my Transcom/PST journey has been a roller coaster, a 3-year redirection since I went home from abroad. Being part of Transcom family took me to a different level. I've met new friends, I've learned a lot do things which I thought I couldn't do, I believed more in myself, I am more confident, every day I'm thriving, I'm growing. For me it is not easy to be assigned and be part of a Telco account but we've got the BEST support our FS's Jomar Jezrel Allec Jestone and a special shout out to Miss Dana for being such a cool genuine understanding patient loving Trainer/Supervisor one could ever ask for. SHE IS NOT JUST OUR TRAINER, SHE IS OUR FRIEND rather our "nanay" though sometimes we trigger her to transform into a "danasur", thank you Miss Dana we love you dearly. Kidding aside our trainer and our fs's supported us taught and guide us every step of the way and made sure we know everything about Xfinity.

Every day is a learning process and still I am learning. Thank you to Wave 34A i will always be your "manang gold". Let us be our best version and always aim high - Godbless. ♥️

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Looking back on our PST journey, I'm so grateful for the incredible learning experience and the amazing team we've built. As I wrap up this journey, I wanted to take a moment to reflect on all the amazing memories we've made together. It's been a whirlwind of learning, growth, and of course, lots of laughter.

A huge shoutout to our incredible trainer, Dhaniela!🥰 Your guidance and support have been invaluable. You made learning fun and engaging, and we're all so grateful for your dedication.

Thank you to our amazing TL, Janine!❤️ You've been a constant source of encouragement and inspiration. Your leadership has kept us motivated and focused.

And a big thank you to all our FS! 💖 You've been there every step of the way, offering support, advice, and a helping hand. You've made this journey so much smoother and more enjoyable.

This PST experience has been truly unforgettable. Even though it's my first time at BPO I never felt that I'm not belong here instead I've learned so much, grown as individuals, and built strong bonds as a team. Let's carry this positive energy and teamwork into our future endeavors.

Cheers to a successful PST journey!

Go Wave 34B❤️

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My PST journey is very memorable.... I met a new set of friends and we make some happy memories ❤️❤️❤️... I would like to say thank you to my beautiful trainer Miss Dhaniela Gomez and to the most beautiful TL Miss Janine Go because they always support and care for us❤️❤️❤️... I will make it short, because i know this is not my last post here in padlet so stay tune to my next journey 😌✨

I Zyrus Calanza and I believe in the saying that life is like a camera. Just face it with a smile❤️

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When I graduated from college, the last place I imagined was a call center. Like many, I saw it as a temporary stop while figuring out my future. But little did I know, this temporary job would mark the beginning of a transformative journey.

On my first day, nerves ran high as I sat in front of the computer, but I was still enjoying the training and the working environment of Transcom. Moving forward at our first inflight, I was fumbled through calls; my voice was shaky as I tried to remember the scripts. The complaints and frustrations from customers felt overwhelming. But in the chaos, I discovered something unexpected a knack for problem solving. The calls weren't just noise; they were stories of people needing help. I started listening more, empathizing with their frustrations, and finding satisfaction in resolving their issues.

Days turned into weeks, and I became adept at handling sorts of inquiries. Whether it was billing issues or tech support, I started learning to navigate the challenges with patience and tact. I faced difficult customers who tested my limits, but each interaction became a lesson in communication and resilience. Soon enough, I was getting positive feedback, and for the first time, I felt pride in my first success.

The call center was not just about calls. It was also about the people around my co-workers who, like me, had their own stories and struggles. The break room was filled with laughter, shared frustrations, and camaraderie. I found friends who understood the grind, and together they built a support system that made even the toughest days bearable. The friendships formed became my source of strength.

I had learned that success isn’t just about finding the perfect job; it’s about growing where you are planted.

My story is proof that sometimes the most unexpected places can be the beginning of a journey that leads to personal and professional fulfillment.

This story captures the evolution of someone who begins in a call center with little expectation but grows through the challenges and opportunities it presents.

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My PST journey feels like it just started yesterday. From day one, I had a lot of questions and doubts about myself—wondering if I could do this and if I was making the right choice, especially since this is my first time in the BPO industry. It’s been a complete 360-degree change for me. It’s challenging, but at the same time, it has been a fun and rewarding experience. 😅

I’m very grateful to everyone, especially to my trainer, Trainer Dhaniella, TL Janine, all the FS, and my teammates from Wave 34B. Thank you all for the support and encouragement! ❤️ ☺️ Go 34B! We can do this! 💪🥰☺️

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Its been remarkable roller coaster ride 👉🏻👈🏻

It started when my first day here in transom, im shy and hesistant to make a convo to my seatmate, i never expect to have a great Teamates and Friends. All the laughter , the challenges we face day by day mades us strong and firm as a team.

It is a big change for me, as i enter a new environment and to face challenges.

Im very thankful for trainer Dhaniella, for being there always and for making our journey awesome, fun and productive. For being kind and always there even it gets rough. ❤️

Also, for TL janine who keeping us motivated for the talks and helping us everyday in training. Its been a life changing experience for me, im very grateful that ive met those gorgeous ladies in transcom. 🥹

For our FS, for undying help and support, truly appreciated it.

Im excited to face the new chapter here in transcom, especially to have more sales 😅.

As TL Janine said, Life is full of challenges, even it is rough and hard sometimes. Dont give up, keep on fighting 💪🏻

Lets Go 34B 😎 Laban sa TBAY

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My PST journey was fun and challenging because this is my first time in a telco account and honestly I was thinking about not to continue the training because this is not the account that I applied for, however my partner encourages me to just continue and try to go out of my comfort zone. And so far so good, trainer Jhe is very patient on teaching us all of the process, he provide us all the knowledge he had when he was still an agent up until he became a trainer, honestly, there are only a few people who had that mindset and can teach like that, he gave us motivations to continue learning, and same as with the PALs, they are very good in giving us ideas on how to do this or do that. Overall I had a good experience with the company and the people

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My PST journey so far has been so informative because our trainer is able to have learning sessions with us that are so engaging and fun. There is never a dull moment with our learning sessions because our trainer is able to very clearly explain everything while making it amusing.

During our training, I was also able to build meaningful friendships with my co-workers and it makes coming into work everyday a little better. I am looking forward to have my current trainer as our team leader as we leave PST and enter Nesting. I hope to make more sales and get more incentives as I continue to take in calls everyday! :D

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I started my Transcom Journey with a warm welcome. I am very grateful to be part of the Transcom Family, I didn't expect this because in my interview I was not prepared and I didn't believe in myself because I don't have any telecommunication experience. I was happy that I tried and now being one of Jeric's student. I heard a lot of exciting things about Jeric, he is very passionate and understanding and he really make sure that you capture the topic in every discussion. I really like on how Jeric gives feedbacks especially on how you can improve yourself.

I like my PST Journey, I have learn a lot even though we only have a little time. I was tested and challenge to my limit, it was hard but it doesn't mean that I have the disadvantage from my colleagues that has experience. I enjoy collaborating with my team and we help each other a lot, because we share the same goal. I love my PST colleagues and my trainer.

I look forward on to the most exciting career journey here in Transcom Davao to help me develop and grow. I really like the engagement and events that is happening and the management with all the teams. I really appreciate the treatment of the staffs. I feel safe on how secured the facility is and very accommodating guards.

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Transcom Davao is the very first employer that has hired me as a fresh graduate... but not so fresh lol.

I was really scared of this new environment, everything is new to me. With the things that we do everyday is a bit overwhelming but with the help of my wonderful colleagues, trainer Jhe, and PAL's, I was able to adjust slowly everyday. I believe that in my 23 years of existence, this was the very moment that I doubted my self so much. Trembling on my first pulse check, cried on my first in-flight call, but here I am now showing up everyday because I believe that growth will follow after the hardships, and this is the only hardship that pays me Hopefully, I would be able to achieve our goals during TBay.

Thank you Transcom Davao! Thank you sir Jhe! Thank you PAL's! Thank you UACM Wave 22!

Goodluck to me and to my future calls!

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I can say that my PST journey is one of a kind. The experience I have during this time is something that I cannot forget. I am so grateful and thankful to TRANSCOM DAVAO because they gave me the opportunity and by believing into my abilities and what I can put into the table. The learnings and experience I gained during this training is one of my weapon to become better and to become an expert on the field I chose. Even though it is not easy, I know in my self that this is just a preparation for me to be deserving to take into the bigger stage. Additionally, I am so thankful to our trainer Sir Jhe, to our support/pals, my colleagues and to all the people who helped me made this far. Moving forward, I will do my best to give back to the company who trusted me even though I don't have experience yet.

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I was so grateful to be part of TRANSCOM DAVAO, especially during my PST journey. It's quite challenging, but with the help of our awesome trainer JERIC VIRAY every pace of learning was very smooth and bearable. New skills and talents has been unlocked by the help of this awesome team and leaders. Although most are new faces, different behaviors and different attitude but we have one goal that is to be successful in our chosen career.

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My PST journey is a learning process of one product to the other. It’s an opportunity to transform from someone learning about a new product to someone who confidently navigates even the toughest customer interactions. So, I would like to tell about how this journey looks from where it began.

Curiosity and Uncertainty (Stage 1): At the start of this journey, I felt curious but also a bit unsure. You’re probably asking yourself: How does this product work? How will I explain it to customers? This is natural. The beginning of any journey is about asking questions and absorbing new information.

Gaining Confidence (Stage 2): As I moved forward the things began to click as I practiced explaining product features and benefits in a way that makes sense to customers. I got familiar with common customer questions and concerns. This stage is about building confidence and I felt more comfortable handling calls as my knowledge deepens.

Realizing Your Potential (Stage 3): Now comes the exciting part. I started applying what I’ve learned in real-world scenarios. Role-playing, troubleshooting practice, and customer simulations is where I truly see my progress. From my perspective, this is where I realized that I got this! Not only I'ved known the product but understand how to guide a customer through a smooth and successful call.

Owning the Process (Stage 4): Finally, I reached a point where the product knowledge becomes second nature. I'm confident, resourceful, and ready to take on any challenge. In this stage, I own the customer experience. I know how to manage calls from start to finish, turn concerns into solutions, and make sure every customer leaves the call feeling satisfied.

From uncertainty to mastery, this is my journey as an agent. And today’s training is a key part of this growth.

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I am undergraduate, It may seem cliché what I believe in education. However my journey in PST is not simply getting an education that I believe in. Rather, it is how you get it and what you do with it. There are so many opportunities today that many people do not take advantage. I realized this as I was opening my daily piece of Dark Chocolate the other day with a meaningful message inside reading, “Never stop learning.” This made me think that while school may eventually end, an individual will never stop learning. People learn something new every day and this is very important. To me, learning is one of the greatest accomplishments a person can achieve in their lifetime because learning is a road that never ends.

The knowledge and skills I acquired over the Training can shape me into an incredible individual. Learning new things and having a commitment to continue to learn can take you places beyond your imagination. That is why I believe that we should never stop learning

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My PST journey was like a roller-coaster ride. Transitioning from being a hotel reservation agent to comcast agent was indeed a nerve-wracking experience. Every jargon used in comcast environment was new and i felt like it wasn't for me. However, along the way just like a roller coaster ride-- I got to enjoy the adventure and the thrill of ups and downs. Although I must say that it really is not as smooth as butter -- probably will not be and I still have doubts. Nonetheless, one thing is for sure I know that I'm in good hands and our Trainer and PALS will really help us enhance our capabilities.

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My PST journey with Wave22 started with the word "scary", interesting right?

I've known Jeric Viray as one of the toughest trainer yet very effective trainer here in Transcom. I was scared at first to join another team since i was re-waved from wave 21 to wave 22 due to sickness. My experience with wave21 was quite happy and memorable however when i joined wave 22 everything has changed. At first i thought they're not friendly or it's just that they don't like me. However, after 2weeks getting along with them i've met a lot of good people whom became my friendship. Everyday I am excited to go to work because of the people i met from wave 22. It's most exciting actually when i know further Jeric as a trainer. He's one of a kind. I do appreciate him how he handle his agents individuals or personal problem. He shows his love and concern to his agents and it gave me hope that i can overcome the scary thing I'm feeling knowing that I'm in the right hand. Transcom is one of the most BPO company that i can definitely say it has the most good environment. People in Transcom are very warm and friendly; even the Boss's of the Bosses are very down to earth. I do love being with this new family i have. Thank you so much Transcom for this great opportunity you've given to us. Together, let us raise as one.

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"YOU ARE HERE WITH A PURPOSE AND THAT IS TO MOTIVATES EACH INDIVIDUALS TO KEEP GOING"

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Where I am right now is not planned, But destined from above. I was so amazed with the experienced I have here and always be grateful with the learings and memories during my PST days. To My Bida-bida family I know people come and go, But meeting you all is something I could cherish in my entire transcom journey. Thank you for sharing your genuine smile, Always know that each one of you leave a footprints of who I am today and who I am to become in the future. To my awesome and amazing trainer Jeric Viray, Saying " Thank you" is not enough to express my heartfelt gratitude. With the knowledge and advises you've thought us is something I will keep and think of, I am now seeing a greater picture of myself of what and who I will become in the future. Other's may misinterpret or judge you, But always know Gerlyn and the rest of the team was very lucky to have you as our mentor.Thank you for letting us feel the true meaning of CARE and COMPASSION. Thank you as well to our PALS/Supports for guiding us and understand each differences. To TRANSCOM itself thank you so much for the chance you have given me of all people wanted to join transcom you choosen me. I will do my very best to take advantage with this opportunity and make it a stepping stone of what I really want to be.

endless thank you and I will end this message by saying "YOU ARE HERE WITH A PURPOSE AND THAT IS TO MOTIVATES EACH INDIVIDUALS TO KEEP GOING"

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This is the quote that best explain my PST journey!

It is true that my PST journey was like a roller coaster ride, it was not so easy but it was so fun, challenging and remarkable. I did not expect the kind of environment and learning I will have here in Transcom, of course not to compare the experience I had with my previous company, this is way different but so far the BEST pst journey I had ( this is me being honest tho ).

Everyday my thinking skills is being challenged and measured. I am the type of person who loves challenges but sometimes scared of it, tho I am really nervous everytime I enter the training room but I know for sure I will go home with the learnings I need to equipped myself in the real world --- the production floor. I have to give the credit to my trainer , not for anything else or what not but with the type of teaching method she have really provoke me to see that I can do better than what I think I am.

It's funny because I did not know I can learn myself better or more because of how my trainer thought us everyday. I was not that confident when I entered Transcom, I have hesitation with myself but with every lesson, mock calls , oral recitation and even the random talks we had in training I was able to adopt the positive attitude and confidence that I needed to let out on my comfort zone and be the better version of myself. I learned as well that in every mistake, rejection and failure I get to experienced I need to look at the brighter side of it --- and that is learning. I love how honest my trainer with how she correct us because it feels like she really value us and just wanted us to learn. She is really though with us but it is with respect, love and care.

I have a lot of things to say but I wanted to end this one by saying Thank you and I appreciate my journey so far in Transcom! More power! I hope and will be praying to stay here for more years or forever!

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I always wake up everyday and asking myself with a lot of questions. "What is my purpose?." "What path I would choose?" "How can I survived when I'm on the rock bottom?" And these questions are the sub-question of how can I be happy?

I'm a jolly person, yes I know! Most of the time annoying. These are some of the characteristic I wear when I'm at work.

Fast-forward, it seems like I somehow know my path. And for some reason I eventually learn to survived. Day by day I always motivate myself to always show up to work with a smile. Everyday is a learning. One thing I learn from our trainer is to "focus on the things you can control, not on the things you cannot control." Slowly, I evaluate myself on what really my purpose. And that is to be where I am right now, and that is to be here in Transcom. I want to see myself grow because I always believe that "Life is part of our lives in which we can always learning, discovering and growing."

And for the question of how can I be happy? I think we must learn first the true meaning of real happiness. Life is full of ups and downs. And in order to experience happiness we must experienced other emotions - including sadness and anger, to some degree nearly everyday. The ideal I should work toward is to be accepting of what I have and who I am. And to enjoy life whenever possible, to feel happy most of the time. I say most of the time because nobody is going to be happy every moment. Happiness is not just like that. Happiness needs to be earned, worked-at and appreciated. AND THESE IS WHAT I WILL APPLY IN MY DAILY LIFE AT WORK OR AT HOME.

-Sharon

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Hi everyone! I'm Junhmar Cajiras and this is my PST journey in COMCAST Billing and Sales.

"Can I do It?'' ''Am I in the right place"? What I am even doing here?'' "I don't belong here"

Those are the question that keeps running through my head every time I go inside the training room since Day 1.

I kept asking myself if I did the right decision, I felt anxious everyday, I even doubted myself. It is very challenging to me, since i know myself that I am not good in selling, and I don't even know how to persuade people to get this thing, to buy this thing, I don't know. PST journey has been always a roller coaster to me, new knowledge, new skills that I need to adapt, there's even a day that I think of quitting as an only option, to have my anxiety, doubt, and self pity to be removed in my head. But one thing that awaken me is this quote " If not now then when?" When will I overcome this fears that I have posses right now. I start recalibrating and redirecting my steps, with the help of my trainer, I was able to overcome those fears, all those questions was removed. Instead, I kept reminding myself "that I can do it!" "I am belong here!" and lastly I made the right decision!

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My PST journey here in Transcom has been amazing. I thought that this would be so hard knowing that I will be meeting new people and personalities but as time bonded us together I realize that this people has different pain and struggles. However, it's the resilience that drive us to pursue life. I has been a heartwarming journey knowing that the leaders are very understanding, knowledgeable and most specially driven

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My PST Journey is all about training and development. For me, the training and development is the key to the overall success of the organizations. The trainer is the most precious resource; from this depends the development and the work efficiency. Training and development ensures advancement on the individual and the group performances. It leads us to the personal satisfaction and the development of the personal goals. The whole existing Transcom culture and the values and it incorporates the new and innovative ideas and the training and development practices. This has caused the overall development of my PST journey and it is delivering the best results. First time in my life, I finally figured out what really my goal in life is and that is a job satisfaction, and has a sense of being involved in the company's decision making. Transcom organization consists of people of different cultural and educational backgrounds where it is important to bring about cultural and learning commonness among them. This can be achieved through a proper training and development program which I already found and felt here in Transcom along my PST journey. Kudos to our trainer Jeric Viray for bringing out the best in each of us. Looking forward for a career growth and more opportunities here in Transcom

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-First and foremost I would like to say thank you for the opportunity, Especially, the second chance that is given to me, it is my pleasure to be part of this industry.

My journey in PST is so great and have fun with the help of my co-workers even my Trainor as well. we became a family where the care and love is there, were not that perfect, But we're trying to be the best team. sometimes we have the struggles to understand things and to captured all the information that was being tackled, But with the help of my Trainor she makes things easy to understand.

As a rehire I always questioning about what's the purpose why I'm here?? normally I told to myself that maybe for money? but at the end of the day, I realize that is not about the money it's about experience and learnings that I am going to learn moving forward. I want to expand my horizon in Transcom to become more knowledgeable and to have a better position in the near future

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MY PST JOURNEY

There are lot of good things to say, especially the experience and the environment. To sum it up, this is by far the best PST journey i have and I want to share my experience to others in the future just like how my trainer let me experience it and did it.

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I would like to start the story of My PST Journey with the saying “Let the beauty of what you love be what you do.”

My PST Journey with Wave 22 a.k.a Team Bida-Bida is indeed one of my fav. The approach of our Trainer Jhe was different but she helped us understand why it has to be like that, at the end of the day it is just for our own good. We really cannot thank her enough for everything that she did for us, for our team. Everyday was an opportunity for us to learn new processes but despite how serious our discussions can get, she never failed to check on us. We experienced and witnessed her passion towards what she's doing. It was splendid!

To my teammates, thank you for all the bond, laughter and worries (worried and nervous because of the pulse check lol) that we had shared together! Each and everyone is competitive but we still make sure that no one is left behind. We started this journey as a team, and we will continue this path as one. I hope the friendship that we had created inside the Training Room will last for a lifetime.

We may be feeling scared taking a step forward, but we will do it anyway. We are Team Jeric, your Team Bida-Bida!

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I am very grateful to be part of Transcom family however there's a doubt in my mind if i can survive this journey because I promise myself not to be part in TELCO ACCOUNT again however the situation keep on pushing me. There's a hesitation in my mind if I will pursue this journey. There's a lot of why's and what if's but the time that I enter the training room I can sense the unity and teamwork and with that I promise myself to at least work with the people around me. Also, when our trainer discussed the necessary topic's I am really amazed how he provided us a training because it's to way different compare to my previous company.

It's very rare to have a trainer that is very passionate about his job and I am very grateful to be part of Team Jhe. I don't only have a good team leader but I also have the best co-trainees that motivates and molds me to become productive and effective. Though I am not confident enough that I capture all the lessons but one thing is for sure we have a great team leader and trainer.

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My Pst journey helps me as an employee to improve my professionals skills and help me align with business goals. It helps me to discover how I learn and what I'm good at. Helps me to know and understand some keys to success. Of course with the help of our trainer( JERIC VIRAY) who mold us how to be competitive in an unfamiliar field. All the experience here in training is valuable for me. Will definitely keep in my heart all the learnings and memories I had in Pst. More learnings to come and hopefully have a career growth here in Transcom!

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My journey here in transcom was so amazing I meet new friends, learn a lot and looking forward with my new co-workers,TL and Manager. And also I would like to thank to a our best trainor miss Jennifer porras You're the best 😊 and also to the person get my wallet God Bless You😇

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Hi! It's great day here at Xfinity! This is Grace, happy to assist! <3

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I want to express my deepest gratitude for my PST journey here at Transcom. It has truly been a great experience and it is my first BPO experience and company. A huge thank you to our amazing trainer, Ms. Jennifer Porras, for molding us and preparing us to excel in production. Your guidance and knowledge have been invaluable. I also want to extend my thanks to our FS's for supporting us through thick and thin. Your encouragement made all the difference, and I’m incredibly grateful for everything. This journey wouldn’t have been the same without all of you! I've grown so much, both personally and professionally, and I am incredibly grateful for the support, friendships, and opportunities I've experienced along the way. Thank you for being part of this chapter in my life—I will carry these memories with me forever. ❤️

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My PST journey is something that will have a special place in my heart. To be honest, as a newbie with no background experience in this field, I was overwhelmed especially in the first-two weeks of my trainings but as my journey continues I found people who brings courage, patience, and understanding to provide support: To miss Jen, I know you've dealt with a hard headed class with a short-term memory loss (lol) yet thank you for the unending patience, passionate discussions, knowledge and having our back always. and also to miss Sham, the energy and positivity you spread every interactions have touched something within me, Thank you! To our FS's, I appreciate the things you've made for us and ofcourse the supcalls(haha) may y'all still have our backs until tbay. and also to the unexpected friendship : To Naira and Juday, my first ever bpo-besties. Please know you are important to me more than as a colleague. Thank you for encouraging me that I can make it, I will learn and Improve.

This sudden venture has made me think if I could really do it. I once feel dumb for unable to excel in this things yet I know that it takes time to and I know transcom is worth the risk and being here for more than a month, I know I acquired something from the trainings. As I end my pst journey I know the memories I had with the people I met here will be a constant reminder that everyday is a progress and quiting is not an option. One day, I will read this again and will tap my back and said I made it.

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My journey in Transcom is a rollercoaster ride. I felt the excitement to explore new ideas, doubts with myself and as well as my knee shaking since it's my first time in this industry. This journey was a meaningful one, as I was able to have access with the amazing and intelligent indviduals, namely Miss Jen as my trainer, TL Pheds, Floor Supports (Miss Carla, Sir Ian, Sir Owen, Sir Rogie together with Mommy Tin) and of course my teammates that spiced up everything and made the training bearable. Add on to that, these folks really instilled me such lessons in life, to always believe in yourself, do not just stick with your comfort zone and do not limit your capabilities. I am grateful for Transcom, because it is the first company that believed in me. Feedbacks about its training ground is so true. I wish people would try it and have a great experience like what I have. Thank you so much...☺️

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First of all I would like to thank transcom for this opportunity to gain work experience and kick-starting my career

I started my journey here in transcom in the recruitment hub. I recently just graduated and of course my student privileges are already over.

The interview was actually nerve-wracking even for a person like me who was never really scared in these kinds of situations or maybe because the air-con was jusy too cold LOL.

I wouldn't take long in this sharing about my PST journey. All I can say is that I love transcom and the people here, my teammates, trainer Jen, TL Peds and our FSS. They are here to help us grown and become the best agents thay we could ever be.

Looking forward im getting into TBAY!!!

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My journey started with an overwhelming sense of being a fish out of water, making me feel like I was drowning.

Thankfully, our trainer, Ms. Jen, was a patient and understanding guide. She never made us feel like we were lacking, even when we stumbled. She encouraged us to ask questions, to experiment, and to never give up. Her calm demeanor was a beacon of stability in the storm of being first-timers.

My fellow trainees, too, shared our anxieties, our triumphs, and our frustrations over shared lunches. We were a team, united by the common goal of conquering the challenges of our training.

But then, I met our supports, mommy Tina, Owen, Rogie, Ian, and Carla. They are our seniors, always busy, but their smiles were warm and genuine. They took the time to explain the complexity of our tools, and they had our backs every time we needed assistance. Their positive energy was contagious, and it somehow helped me relax into the chaos.

And then there was our team leader, Pheds. She was a force of nature, always busy but always available. She provided clear guidance in a very calm manner. Her calmness and confidence were contagious, and it inspired me to push myself further.

The journey was still challenging, but with the support of my co-workers, our supports, the understanding of our trainer, and the guidance of our team leader, the pressure felt lighter. We were a team, and we were in this together. The heavy workplace felt a little bit less heavy, and the path ahead seemed a little bit brighter.

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My journey at Transcom began on August 27, 2024. I can still remember my first day, on my way to Transcom, I was filled with anticipation about what my PST training would hold.

The training was a mix of classroom sessions, group activities, and hands-on practice, which made it engaging and informative.

I am grateful for the guidance and support of my mentors and the opportunity to practice my skills in a simulated environment. This helped me gain confidence and learn from my mistakes before interacting with real customers.

As my training progressed, I began to shadow experienced agents and observe how they handled different customer situations. This provided me with valuable insights into the nuances of customer service and helped me develop my own approach.

This training journey has been a valuable experience that has equipped me with the knowledge and skills I need to succeed in this industry. I am grateful for the opportunity to learn from experienced professionals and develop my customer service abilities.

I will grab this opportunity to thank all the people behind this training, to my trainer Miss Jen, team lead Pheds, and supports. I am very grateful to have you on my journey, you taught me a lot on how to be successful in this industry. Thank you so much for the learnings and support.

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My training was extremely amazing since I got to know people with a variety of personalities, experienced a completely new environment, and learned new things that I will undoubtedly remember for the rest of my life. As my PST training draws to a close, I would like to take this time to express my gratitude to everyone who has supported me along the way. To our Trainor, Miss Jennifer Porras, I sincerely appreciate your patience and all that you have done to help me learn. Thank you so much. I'm may not be loud about my sentiments but I know I'm gonna miss you. I'm grateful. To our Field support, thank you for helping and encouraging us that, we can do it. Also, to all  individuals who's behind the success of this company, thank you so much. HA! 33A on the Goooo!

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When I was in Negros, I had my sights set on Transcom. I told myself I would take a chance and see where it led—and I was fortunate enough to be hired. Transcom became my first BPO industry.

As a newcomer, I faced challenges, but the beginning of my journey was rewarding. I met diverse individuals and formed friendships that became a source of support. My circle of positive influences, along with the guidance of my mentors, Ms. Jen and TL Peds, as well as our fantastic Floor Supports, played a crucial role in my growth.

There were tough moments when I contemplated quitting, but my desire to learn kept me grounded. This journey has been transformative, teaching me resilience and the importance of community. I look forward to what lies ahead, knowing that with determination and support, I can overcome any obstacle.

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Joining Transcom marked the beginning of a transformative chapter in my career. Initially, I was drawn to the BPO industry by the promise of dynamic work environments and the opportunity to enhance my communication skills. From the onset, the training programs at Transcom were rigorous yet supportive, equipping me with the necessary tools to excel.

As I progressed, I experienced firsthand the challenges and rewards of handling customer interactions. Each call was an opportunity to not only solve problems but also to build rapport with clients, which enriched my understanding of diverse perspectives. The team culture at Transcom fostered collaboration, making it easier to navigate high-pressure situations and celebrate our collective successes.

One of the highlights of my journey was the emphasis on personal growth. Transcom provided avenues for advancement, and I was fortunate to take on leadership roles that further developed my skills in management and team motivation. The experience taught me resilience and adaptability—qualities that are crucial in the fast-paced BPO environment.

Looking back, my time at Transcom has been instrumental in shaping my professional identity. It has instilled in me a strong work ethic and a commitment to customer satisfaction, both of which I carry into every new challenge.

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My Journey in Transcom was fun, learning new things was exciting and sometimes it's difficult.I can say that it was almost done and It's tomorrow morning and I can really feel the excitement,but I think It's just the beginning of a true battle because for me the production floor is for those people who are tough and determined in pursuing there goals. As I look back on my journey I am having difficulty in terms of navigating my tools and also in understanding the lessons that I went through but it won't stop me for being what I want to be. I hope and pray that God will guide me in my journey towards success. I would also like to thank our Trainer Miss Jen for being patient and kind in teaching us, also Miss Shammy and Kim for your supervision and unending support,to our FS's , to OM Nene and TL Pheds thank you so much guys for your support and motivation. The knowledge you instilled with us is highly beneficial to prepare us in assisting customers and to provide quality service that they deserve. Moving forward TBAY is waving so get ready for the new journey.I know it wasn't easy in the beginning but time will come that we can call Ourselves the so called expert or let me say "billing expert" because that is our role right? But whatever challenges and difficulties I will encounter along the way I just bear in my mind to never give up and keep goin life has good things to offer so I must live and think positively,in the end hard work and determination paid off . Transcom is such a wonderful company the people were awesome and the training they provided was great indeed. I would also like to thank my family for the love and support they gave to me.To my fellow trainees in wave 33A congratulations we did it .

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My journey at the Transcom began on a sunny Tuesday morning, that was August 27, 2024. I remember walking into the office, feeling a mix of excitement and nerves. The bright lights and busy atmosphere were overwhelming. I had just graduated senior high school, and this was my first real job. I wanted to prove myself, but doubts crept in. Would I fit in? Could I handle the work? These questions swirled in my mind as I took my seat for training.

The training days were intense but fun. Our trainer was lively and full of energy. She made sure we stayed engaged with games and role-playing and ring-ring exercises. My heart races every time we are asked to answer the question of our trainer. But slowly, with each session, I started to gain confidence. My teammates cheered me on during practice calls, which helped me feel less alone in this new experience.

As days turned into weeks, something magical happened: friendships blossomed among us trainees. We shared laughs over lunch breaks and supported each other through tough moments during training sessions. We became a little family away from home, sharing tips about how to handle difficult customers or remembering the tips that were given to us by our trainer, FSs, team leader, and tenured agents.

I look back now with gratitude for those training days. They taught me more than just how to take calls; they taught me resilience and teamwork. The question that lingers on my mind has been answered. "Would I fit in? Yes, I did. "Can I really do this kind of work?" Definitely I can, as long as I have this so-called detemination. Looking forward, since we are already moving on to be on the TBAY, I will make sure that I will keep on striving, learning, and also enjoying the journey that is waiting for me here at Transcom.

nscom.

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My Journey was A Rollercoaster But it's All Worth it Being A Newbie in This Line of Work for Me Gave Me Many Questions about Myself if I Can Do This Line Of Work But TRANSCOM Help Me To Overcome That It Gave Me Boost of Confidence to My Self And To Interact With Talented People And also Gave Me Opportunities To Grow as An Individual Having Opportunity

To Meet New Friends and Opening Doors For Future Opportunities and Success I Would Also Like to Grab This Moment To Show my Thanks and Appreciation To My Trainer Ms.Jen To My TL Ms.Pheds And To My FSS(MommyTina, Ian,Carla,Owen,Rogie)Also to Ms.shammy are Supervisor and To Kim are Manager am Thankful for the Teaching's and Guidance that You have Given Us on are Journey and Still looking Forward To The Learn from You Guy's on The Future Let's Go 33A Eyyy 33A Eyyy... Eyyyyyy🤙

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I want to grab this opportunity to thank everyone especially  to my trainer Aiza who always teach us on how to discipline ourselves and all the learnings, to our ever supportive trainer supervisor shammy which made my experience at transcom to be the most unforgettable and special moment even though that i am a virgin in this field with no experience at all . I feel I belong because they are supporting us through out this journey. also my fellow collegues who i always i can count on, especially those who i always asked for help you who you are, im always thankful for your patience on me...😁😁😁😁😁Also on our FS team, especially on our inflight, its the most challenging part as i overcome this PST training....Lastly I want to thank our almighty for bringing me here at transcom. This is one of the most unforgettable and challenging part os of this moment....Gogogogo WAVE 33B.... Fighting until the END!!!!!!!

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My training with Transcom is both fun and tiring nonetheless it was worth it. The learning I gained along the way is something I'll never forget as it was the 1st time being in the BPO line of work. This journey was a eye opener as I need to learn and adapt to a new environment but I also met many amazing and talented people along the way. At my 1st day I was nervous cause I was new to this field but the people who I trained with were very encouraging and supportive.

And the lesson I learned from my Trainer was very helpful as she always answers my question on thing I'm having trouble with or confused with. The support team that help me with my 1st call was a lifesaver and a great support as they suppose to and with that I'm very thankful for their help.

With this said I'm grateful to Transcom for accepting me and taking a chance with a girl with no prior experience in this field and giving me the chance to improve myself. Now that my training journey will end I will be forever be thankful to the people that help and support me.