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RETHINK: What is the problem?                                   

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RETHINK: What is the problem?                                   

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What is the problem according to our team?

What is the problem/s according to evidence?

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RETHINK: What is the problem?                           

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RETHINK: What is the problem?                           

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Identifying potential problems to tackle

What is the problem according to the stakeholders?

What is the real problem that wants to be prioritized?

-by each stakeholder

-community level

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Iterations of research outcome. Develop the service design strategy

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Production of final research outcomes

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Research on general characteristics of Oploca

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Research on general characteristics of Oploca

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Gather demographic, geographic, and socio-economic data from various sources. Add climatic risks and other risks (health?)

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Research on Sanitation situation in Oploca

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Research on Sanitation situation in Oploca

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Understand the current sanitation issues, existing infrastructure and social norms around sanitation /WASH

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Research on past projects on Sanitation or WASH in Oploca

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Research on past projects on Sanitation or WASH in Oploca

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Document past interventions in the community, type of projects, length of the projects, funded by, actors involved, current status of those projects, etc.

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Research on previous experiences with nutrient recovery and domestic wetlands in Oploca

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Research on previous experiences with nutrient recovery and domestic wetlands in Oploca

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Document previous experiences with nutrient recovery and domestic wetlands in Oploca or Bolivia or other places with similar characteristics

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Conduct interviews, focus groups, and surveys to gather community insights.

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Site visits to understand lifestyle, living environment, access to resources, key challenges, existing skillsets, aspirations, daily routines, home environment, community interactions, gender roles and more to get a holistic understanding of the users

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Identify and engage local government officials, NGOs, and community leaders.

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Clearly articulate the sanitation issues faced by the community using insights from community engagement and research

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Develop User journey of each persona profile

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Develop User journey of each persona profile

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Based on the defined problem that is prioritized to be solved or tackled (phase 2), conduct user journey mapping workshops to identify pain points and opportunities

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UJM 1: https://www.figma.com/board/r7GMfsG1fv9yCT8S7SsUAK/Untitled?node-id=2-4124&t=Uz5hQKOWGWZGeSYX-4

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Identify pain points and opportunities for intervention

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Identify pain points and opportunities for intervention

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Analyse the pain points and opportunities and align them to how they serve to solve the prioritized problem + technical knowledge of the team

# data[].attributes.headline
Identify pain points and opportunities for intervention

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Identify pain points and opportunities for intervention

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Analyse the pain points and opportunities and align them to how they serve to solve the prioritized problem + technical knowledge of the team

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Creating persona profiles helps the team develop a deeper understanding of the target users. These profiles represent fictional characters that embody the characteristics, goals, and pain points of the actual users.