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Applying for SFA/SSFA - Army Families Federation

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Everything you need to know about applying for military quarters.

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Overview

All SFA and SSFA worldwide are now charged according to the Combined Accommodation Assessment Scheme (CAAS).

Overseas, CILOCT is not charged and all SFA are graded 2 bands down as part of the overseas incentive.

Charges are set by the Armed Forces Pay Review Body, which is independent of MOD and DIO. The charges are subsidised compared to what you would pay on civvy street to reflect the lack of choice and other issues associated with Army life.

Charges are taken directly from your soldier's pay so when you move, it is very important to check that you are paying the correct amount for your new SFA/SSFA.

01 CAAS surveys

CAAS surveys are important as they ensure your home is safe for occupation and that the correct CAAS band charge is being applied. The data gathered at CAAS surveys will also identify what works are required at that address and will inform future upgrade and improvement programmes.

DIO will write to you in advance to inform you when a survey needs to take place. It is important you allow the surveyor access to your home. If the date of the CAAS survey isn't convenient, please rearrange as soon as you can using the contact details in your letter.

Further information about CAAS can be found at gov.uk/guidance/defence-infrastructure-organisation-service-family-accommodation#the-combined-accommodation-assessment-system-caas-for-service-homes
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02 Combined Accommodation Assessment Scheme (CAAS) - how to challenge

Once you have received the letter with your final banding (this should be at move-in), if you disagree with the band, you will have 28 days in which to challenge it.

You must base your challenge on factual errors and make it in writing via letter, email or using the template on DII. Download a challenge template letter.

The banding letter will give you full details of the challenge process and JSP 464 volume 3 parts 1 and 2 has all the details you need.

There is a set timeline for challenges and possible appeals to DIO. If sending by email please send to CAASchallenges@pinnacleservicefamilies.co.uk

If you have any issues or concerns, please contact the AFF Housing team at housingsupport@aff.org.uk

For more information, see gov.uk/government/publications/combined-accommodation-assessment-system-the-new-accommodation-charging-system-explained.
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03 CAAS: an update

AFF is aware that families are frustrated by the following issues regarding CAAS:

Inaccuracies in the final banding documentation

A confusing and less than accessible challenge process

A lack of transparency on some data.

Below is an initial attempt by AFF to respond to your concerns.

Making a challenge

If you feel that your final CAAS Band is incorrect, AFF strongly advises you to challenge it.

It is better to put in a challenge than not - there have been successful challenges so far. Your challenge doesn't have to be complicated, for example, "I am challenging due to noise/age of my kitchen/age of my boiler etc." will suffice.

Where you can back up your statement with photos or videos, send those in as well.

AFF's step-by-step guide to reading your assessment documentation and making a challenge.

1. Check your assessment type found on Enclosure 1 - top box. Are you survey or extrapolation (assessment made based on a survey of another property of an equivalent type)? If this is incorrect, then you should challenge the assessment.

2. Check the condition of your property found on Enclosure 1. This is made up of four components. To crosscheck the standards we have attached the relevant documents to help you.
Safety hazard
An SFA fails the Decent Home Standard (DH) and DH+ if it contains a Category 1 hazard. SFA with a Category 2, 3 etc. hazard is still 'Decent'. Take a look at the categories.
Repair
This criterion has 15 components, of which 12 are classed as key (marked (K) on the table in JSP 464).
A property will only fail on condition if it also fails on age.
A single key component not meeting the relevant age AND condition/repair standard will result in a fail. Two of the three non-key components not meeting the age AND condition standard will result in a fail. Take a look at the components and see Annex A to chapter 3 Table 1 serial 2.
Modernity
This criterion does consider age as a determining factor for pass/fail. The six components, of which three 'fails' are required for overall failure against this criterion, are:

A reasonably modern kitchen (20 years old or less)

A kitchen with adequate space and layout (AFF is still waiting for clarification on how this is calculated)

A reasonably modern bathroom (30 years old or less)

An appropriately located bathroom and WC

Adequate insulation against external noise (where external noise is a problem)

Adequate size and layout of common areas for blocks of flats

Thermal comfort
This criterion has a sole measure for pass/fail - the SAP score. SAP is the Standard Assessment Procedure recommended by the government for measuring energy ratings of new build residential dwellings.

SAP is calculated using a fixed set of data but this does not include the condition of a component e.g. the presence of double-glazing, but not whether they are in good condition - this will be considered in the criteria for repair.

The MOD hasn't registered the SAP scores of their SFA with the National Home Energy Rating Scheme as there is no legal requirement to and there is a cost involved, but AFF is asking for the SAP score to be available to families. This was a disappointing oversight.

Band D and above ensures the property qualifies as a DH+. Take a look at the SAP rating.

3. Check the scale of your property.

4. Check the location of your property.

The location assessment is determined in part by the location of your SFA to various key amenities using journey times either by walking or public transport (NB they are focused on the nearest specific amenity rather than one of your choice) and the following thresholds apply;

Urban - less than 20 mins travel
Intermediate - between 20 and 40 minutes
Remote - more than 40 minutes

See JSP 464 volume 3 part 2 chapter 5 for more details and access to links in order to interrogate the data for your postcode.

5. Broadband speed.

The assessment for broadband accessibility and speed for SFA uses Ofcom data for the average broadband download speed and this must meet the UK Govts national minimum broadband speed. The assessment is based on the fastest available broadband speed at that postcode and not the speeds linked to individual providers. In some circumstances OFCOM data may vary within postcodes. If you believe that the OFCOM baseline data is not achievable at your SFA you should engage with OFCOM. Once OFCOM have confirmed that the average speeds cannot be achieved you should raise a CAAS stage 1 challenge.

Your FAQs answered
Do I still have to report repairs to Pinnacle?
Yes, this is very important. If your windows are draughty, you have a persistent mould problem or if your boiler keeps going off; this will create a record for your SFA and could help to show that repairs are needed which could affect the CAAS banding and will feed into future improvement plans.
Can I use all of JSP 315 as a reason for a challenge?
No, JSP 315 was only used as a guide to the upper level for scale of properties, not a guide to state of repair. For repair, please use JSP 464 as your guide.
I am living in an SFA above entitlement - what will I pay?
If you are living in an above entitlement SFA due to Service reasons (i.e. Pinnacle gave it to you and you didn't request above entitlement) you will pay the lower of:

CAAS band A for the type of property to which you are normally entitled (with location taken into consideration which may reduce the banding) or

the CAAS band for the SFA you are currently occupying (this will still go through the transition phase of increments if applicable)

If you are in this situation and you haven't received a letter, you must challenge the banding so that it will be correctly inputted to JPA.
How will the charges be taken?
CAAS bandings will be entered onto JPA on moving and the charge is taken direct from pay on a monthly basis. Ensure your soldier checks their pay statement for the first few months to ensure that you are paying the correct amount. If you aren't, please let Pinnacle know and if you are underpaying, make sure you save the difference, as they will claim it back from you; they will also pay you back if you have overpaid.
Why is my banding different to my neighbour's identical house?
There are many individual reasons why this may be the case based on hidden reasons such as repair or insulation. However, if you feel that the houses are the same, you should put in a challenge based on where you think the difference is. This is very important, especially if your SFA was extrapolated.
My SFA is down as being extrapolated - what does that mean?
For most estates, a sample number of similar SFA were surveyed - the surveys were independently assured and if they all came out the same then the whole estate was extrapolated based on those results. Consequently, there may be some properties which have fallen through the cracks if for some reason works carried out on the surveyed SFA hadn't been replicated in the extrapolated SFA. If you feel that this is the case, please put in a challenge. Most SFA have now had their initial survey however a few are yet to take place and continue to be extrapolated.
My soldier is away and I don't want to challenge without their input - can I get an extension?
Yes, write to the Pinnacle CAAS challenge team and explain the situation. If you are part of a unit etc. who are away on tour or on exercise, approach your welfare team and ask them to put in for an extension for the unit.
I have further questions, who can help me?
For further support, please contact the AFF Housing team at housingsupport@aff.org.uk
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04 CAAS banding changes in Scotland, Northern Ireland and Wales

A policy change took place on 1 October 2020 to bring CAAS charging in Scotland, Northern Ireland and Wales in line with England by introducing a location assessment based on access to local services.

Up until then this data was not available for these devolved countries. However, in order to create parity across all UK SFA, this data has now been collected and has been used to inform the location aspect of CAAS.

On 1 July 2020 families in Scotland, Northern Ireland and Wales received a letter informing them of a change to their CAAS banding based on changes to location. Only those affected (around 1,005 families) received a letter and whilst the majority saw a decrease in their CAAS band, some saw an increase.

Charges started from 1 October and there was no backdating of refunds for those who saw a decrease in charges.

If you have any questions, or want to appeal, contact the AFF Housing team at housingsupport@aff.org.uk
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05 Another result for AFF - DIO to review CAAS location data

We're delighted to be able to report that DIO has now reviewed some of the factors affecting proposed changes to army families' final CAAS band, specifically relating to location.

These changes were first reported in 2017, and the original timeline for implementation of these largely increased charges, based on CAAS location factors, was to be from September 2017, giving families at least 93 days' notice.

It became apparent that in order to ensure that the data is accessible to families, some of the factors, including the broadband baseline, required further investigation.

As a result, no changes to final CAAS bands due to location were made until 1 April 2018, once the review had been completed. Families were notified, still giving the original amount of 93 days' notice of any changes to the final CAAS band. The charges were not backdated.

For those families already at the final CAAS band, an adjustment was made to that banding, and for those still transitioning SFA, the location factors were taken into account and the final band for charge was amended.

AFF worked hard to help bring about this development and we're pleased that DIO took our concerns on board and has worked to try to make the process simpler.

Find out more contact our AFF Housing team at housingsupport@aff.org.uk
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06 AFF achieves housing success on behalf of Army families

AFF is delighted to announce that after taking families' concerns surrounding recent letters about the Combined Accommodation Assessment Scheme (CAAS) banding to the DIO CAAS team they agreed to take positive action to investigate the increased final charge issue some of you were facing.

Families' evidence proves vital

Families contacted AFF to say they had received a letter advising them of a jump in grade, which meant some homes jumped by more than one band based on a review of location and surveys that had been conducted throughout the year.

However, families were told that they could only appeal on the location piece and not on anything relating to the survey results.

Affected families should have been forewarned about upcoming increases, where increases to the final band were as a result of surveys carried out since April 2016, and given a fair chance to appeal the decision, with increases only coming into force 93 days after receipt of notification.

After listening to your concerns, we approached DIO on your behalf.

Annual increases

If you are on a transition pathway for your CAAS band, you should not see an increase of more than one band per year; however, you could see an increase in your final band because of location or a recent survey, which means that your transition pathway will be extended.

AFF has asked DIO to review the process for informing families of the results of CAAS surveys and to ensure that, in future, any changes to final CAAS bands as a result of a survey will be communicated correctly and families given the opportunity to appeal the outcome in a timely manner.

AFF success

We're now happy to say that DIO has agreed that, where the final banding of an SFA has jumped by two or more grades, it will be fully investigated.

For those of you still on a transition pathway you will not see a physical increase in charge over and above the agreed one band increase each year to take you to your final banding. However, those who were already at the final banding could have seen an increase in charge.

If this affects your property, you should receive a letter advising you that your SFA charge will be reset to its original transition path. Any overcharges should be refunded and if there is a change to the charge transition path advised on your initial CAAS letter in 2016, you will have 28 working days to appeal and no new charges will be implemented for at least 93 days. Policy is at JSP 464, Vol 3, Part 1, Version 18.

Future action

AFF asked DIO that next year they ensure the letters reminding families of the increase in CAAS band due to transition pathways are sent out early March - these letters are simply reminders, you won't be able to challenge its contents.

AFF has asked that any letters regarding a change to the final band as a result of surveys or data reviews follow the correct procedure and time frame and that families are given the chance to appeal where they feel any changes are not correct.

These letters should be sent out giving families 28 days' notice of the date of assessment. A letter should then be sent giving notice of the change in charge effective in 93 days before any increased charges are applied and 28 working days in which to challenge the change.

Contact us

For further queries regarding this issue, please contact our AFF Housing team at housingsupport@aff.org.uk
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07 Requesting a temporary charging band reduction for a loss of SFA amenities

There has recently been a change to JSP 464 to clarify what issues can and can't be considered when requesting a temporary downgrade (TDG).

I have been without hot water/heating/ water/sewerage for less than 7 days, can I get a TDG?
No, but you can apply for compensation for loss of heating through Pinnacle's website.

I have been without hot water/heating/ water/sewerage for more than 7 days, can I get a TDG?
Yes - a permanent or intermittent failure lasting for between 7 and 93 days will receive a 2 band CAAS reduction however, if adequate alternative provision has been made (heaters, water etc), a full 2 band reduction will not be awarded.

I had no hot water and no emersion and was put into a hotel - can I still get a TDG?
No.

I was offered a hotel but chose to stay in the SFA - can I still get a TDG?
No.

What other criteria are considered to be awarded a TDG?
For more information see 20220701-JSP464 Policy Amendments-1 JUL 22 (TDG)

How long will my TDG be for?
This will depend on how long the issue lasted for, initially it will be for a maximum of 93 days.

If the issue persists then the situation will be reviewed by DIO and an extension of up to 183 days can be made.

If the issue persists for longer than 186 days the TDG will cease and action will be taken to look to formally reassess the property however, this may not result in a change in the CAAS band for charge.

I have had multiple short periods of less than 7 days for the same issue - can I get a TDG?
Yes, if you have had 4 or more occurrences within a 12 month period which individually didn't meet the 7 day criteria but which together have had a significant impact on you (e.g. repeated short term failures of the boiler) a TDG of 1 or 2 bands will be considered.

I have had multiple issues in my home - can I have a bigger TDG?
A maximum of 2 band TDG will be offered regardless of the number of issues in the home.

Can I apply for a TDG for my garage?
No, but it is possible to request to have it classed as "sub-standard" if it is not secure, undersized or weatherproof. If a repair to resolve the issues is reported and will take more than 7 days to resolve, a temporary change to "substandard" will be initiated.

How do I request a TDG?
In the first instance you should contact Pinnacle Home Services - all requests must include a start date and an end date and will only be backdated to the point of first reporting. The need to have an end date means that the majority of requests may need to be made AFTER the issue is resolved.
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08 SFA and garage charges 2022

Download the SFA and garage charges WEF April 2022.
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09 FAM geographically balanced rental allowance

New rates for the FAM private rental allowance have been released. The rates include a core payment and a geographic variation including a council tax adjustment.

See Annex C Rental Payment Bands - Entitlement in JSP 464 Tri-Service Accommodation Regulations Volume 4: Future Accommodation Model (FAM) Pilot - UK
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10 CILOCT

Contribution in lieu of council tax (CILOCT) is what all families living in SFA/SSFA or soldiers in SLA pay instead of council tax. CILOCT is collected by the MOD and then paid to the councils dependent on how many SFA/SLA are in their area. If you are posted abroad, you no longer pay CILOCT (as of 1 April 2016) as part of the enhanced overseas package.

Irrespective of normal entitlement to Service accommodation CILOCT will be always charged at a rate consistent with the accommodation charge. For example, Service personnel who occupy accommodation below their normal entitlement will pay a CILOCT appropriate to the type of accommodation occupied, not their normal entitlement. Similarly, Service personnel who voluntarily occupy accommodation above their normal entitlement will pay CILOCT appropriate to the type of property occupied and not to that of their normal entitlement

In common with council tax (CT) rules, a discount of 25 per cent is applicable to single adults living in SFA or the substitute equivalents who pay CILOCT. Personnel with a Personal Status Category (PStatCat) of 1s or 5s are not eligible for the discount unless the spouse or partner meets one or more of the criteria of paragraphs a to j. To qualify for a discount, an occupant must be living alone, or solely with people who fall into one of the following categories:

children under 18;

people on apprentice schemes;

18 and 19-year-olds in full-time education;

full-time college and university students (but excluding Service personnel in receipt of their normal salary);

young people under 25 who get funding from the Skills Funding Agency or Young People's Learning Agency;

student nurses;

foreign language assistants registered with the British Council;

people with a severe mental disability. To qualify for the concession, a doctor's certificate must be provided to a suitably qualified person (not below OF3) to certify that the individual has a severe mental disability;

live-in carers who look after someone who isn't their partner, spouse or child;

diplomats.

Service personnel who claim the 25 per cent CILOCT discount must give immediate notification of any changes of circumstances that may affect their eligibility for the discount.

With effect from 1 April 2022, daily rates of CILOCT are:
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11 Garage charges

Originally a garage that is less than 4.3 metres in length and/or 2.3 metres in width (internal measurements) and less than 2.5m high was deemed sub-standard; DIO has changed the height requirement to 1.85m clearance height (at entrance with the door open).

Why?

Well that is what we asked and were given this answer:

To ensure the policy was fair and reasonable to the Service person and the tax payer

2.5m was a high entrance threshold and not industry standard

Interpretation of height was inconsistent - was it the door or ceiling to floor? Now it is clearance for a vehicle to enter

1.85m was chosen as it is the clearance required for a Ford Galaxy & BMW X5

What to do

If you have questions on garage charges, contact our Housing team at housingsupport@aff.org.uk.
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12 How charges raised on move-out are collected in the UK

All charges for damages and deficiencies on SFA and SSFA in the UK are now recovered from the soldier's pay - this is to reduce the time and costs involved with chasing those who don't currently pay on time (or at all). See the Move In / Move Out page for full details.
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13 Disturbance Expense - all you need to know

Entitlement to Disturbance Expense

"The aim of Disturbance Expense (DE) is to contribute towards the necessary additional expenses that arise when the Services require their personnel to make a qualifying move to or from a RWA on permanent assignment."

We've all had those moves where DE has been more than the costs incurred with moving and also those where it doesn't quite cover it - the amount of DE we receive is based on many factors such as mail redirection and transit insurance.

When are you entitled to DE?

Mobility is the move of the Service person which provides eligibility to DE and not the move of the immediate family; in order to qualify, you must fit one of the following criteria;

1. If your soldier has received a posting order to a new place of duty - if you are required to move, however small the distance, you will be entitled to DE.

2. If you move mid tour for Service reasons (this includes a move due to increase in size of family, promotion or if you are asked to move by DIO service Delivery Accommodation) you can claim DE; if moving for compassionate, welfare or medical reasons, get your Unit Welfare Officer (UWO) to help you put up a claim to PACCC via the Commanding Officer (CO) - if this is successful then you will get DE.

3. If you are required to move SFA to an alternative accommodation while waiting for a posting order.

How do you make a claim?

Claims for DE may be submitted 45 days before the expected move date. Your soldier needs to claim using the JPA on-line self-service system.

For those with no access to the JPA on-line system, JPA Form F018 is to be submitted to unit HR admin staff.

The unit HR admin staff will then check the claim prior to its authorisation by the unit Allowances Checker and input to the JPA system via an Element Entry.

How will you be paid?

The appropriate rate of DE and Child Element may be paid in advance of, but not more than 30 days prior to, a DE qualifying move.

DE payments will be made via your soldier's salary i.e. at the end of the month so make sure you apply before that month's pay run has gone in or you may find that you move before you get DE!

If you have any queries on whether or not you are entitled to DE, ask your RAO or UWO.

If you have any issues, concerns or feedback about DE, please contact money@aff.org.uk.

Expenses that Disturbance Expense contributes towards:

a. Preparation of current accommodation for move out/sale/letting (e.g. the cost of paint for making good, commercial cleaning, window cleaning, dry cleaning, laundry).
b. Mail redirection.
c. Additional cost of postage/telephone calls.
d. Loss of food (opened packets/non transportable).
e. Installation of domestic appliances.
f. Alterations to electrical fittings (e.g. plug/voltage changes on assignment to/from overseas).
g. Clearance of garden/household rubbish.
h. Provision or alteration of furnishings.
i. Installation of Satellite/Cable Equipment.
j. Insurance of stored items.

Expenses Included in the Child Element of the DE Rate

a. School uniform.
b. School shoes.
c. School sports kit.
d. School books.

Expenses Excluded from the DE Rate

DE does not contribute towards the following as these may be covered by other allowances:

a. Hotel Costs.
b. Legal and estate agent's fees and other fees associated with the buying/selling/ letting and repossession of property.
c. Removal of Personal Effects (PE).
d. Storage of furniture when not taken overseas at public expense.
e. Cost of a hire car when moving between UK and overseas.

Disturbance Expense Rates (from Apr 2022)

Overseas moves to SFA/SSFA/Privately Owned/Rented £1,810
UK moves to SFA/SSFA/Privately Owned/Rented £1,041
Overseas moves to SLA/SSFA £357
UK moves to SLA/SSSA £103
Child Element (for each eligible child) £81
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14 Housing retention: an AFF win!

In 2014, all three Families Federations lobbied for a change to housing retention policy to allow spouses who had started a course or signed a work contract which tied in with a posting order, to retain their SFA if their soldier was short-toured.

AFF was delighted when this change to the policy was made, however, some families told us that, on moving at the end of the retention period, their move was considered to be mid-tour and they weren't eligible for removals or Disturbance Expense (DE).

AFF in action

AFF raised this issue with the policy makers and is pleased to report that a change has been made for any family granted official retention for a specified period of time for;

Child's education

Spouse's training or education courses

Spouse's requirement to give a contracted period of notice to employers, or

Essential medical treatment that cannot be transferred

In these circumstances, you will now be entitled to both removals and DE on moving at the end of the retention period, so long as your soldier has more than six months left to serve at the new duty station and the authority to retain your SFA was approved prior to their Report for Duty Date.

Want to know more?

To find out more about this, or any other housing issue, contact AFF Housing team at housingsupport@aff.org.uk. See the Applying for SFA/SSFA page for more information on entitlement.
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15 Universal Credit - housing costs element

Service personnel living in SFA may now include their housing costs within their Universal Credit claim. For more information, see the Benefits, National Insurance and Tax page.

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Charges & Allowances - Army Families Federation

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Information about the charges for military housing

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02 Broadband boost for Service personnel and their families

Better broadband is on the way for Service personnel and their families. Teams across Defence, working with industry partners, have already improved broadband speeds and reliability for SFA.

Initial studies showed that at the start of 2022 15,000 of the 48,000 SFA were considered 'disconnected' - unable to satisfactorily connect to or use the internet consistently. Defence Digital and DIO, supported by the front-line commands, have successfully increased SFA access to better broadband, which is now at 97% coverage.

Plans are in place to connect the remaining homes and get all SFA better broadband by 2025/26.

How can families report a broadband issue?

If you live in SFA and suffer from poor download speeds, please take a screenshot of your speed test along with the time and day of the reading and send this to ukstratcomdd-cis-fc-brdbnd@mod.gov.uk
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03 Oil heating

With the recent increases in fuel bills, families approached AFF concerned about the cost of oil and the challenges of paying the price on the day, rather than being able to budget over the year as you can with a gas or electricity supplier.

In order to gather more evidence, AFF conducted a brief survey in April/May 2022. The survey highlighted the concerns families had, particularly from those unfamiliar with oil heating.

To support families, AFF has produced the following information to assist families in navigating the potential challenges.
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Will SFA continue to be powered by oil?

Energy efficiency in oil-fired SFA

How can I best manage having an oil-based energy supply?

Some useful guidance:

Do I have to leave the same amount of oil in the tank as when I moved in?

Will I receive support through the Energy Bill Support Scheme?
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04 Amey and VIVO - the repairs and maintenance contract holders

While you will need to contact Pinnacle to report a repair in your home, depending on where you live it will either be an Amey or VIVO contractor who visits your home to fix the issue and at some points you will be contacted by them rather than Pinnacle.

See the VIVO area map.
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05 Reporting a fault in your home

Call Pinnacle National Service Centre (NSC) on 0800 031 8628 (option 1) or 0161 605 3517 if calling from overseas.

For other ways to log a repair via email or Home Hub, visit pinnacleservicefamilies.co.uk/contact-us

Try to give the staff at the NSC as much information as possible about the issue - in time you will be able to upload photos and videos via the Home Hub which will be released in the near future. The more information you can give the better placed the contractor will be to repair the problem first time.
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06 Repair priorities

If you have vulnerable people (young children, elderly person or someone with disabilities) living with you be sure to let the HSC staff know as this can affect your priority category.

Emergency (make safe resolution only)

Response time - respond and make safe within 2 hours.

An emergency is an incident occurring on the affected property which:

Threatens imminent risk or injury to persons

Presents a high risk of extensive damage to property or the environment

After the situation is made safe the repair will be given an Urgent or Routine category as appropriate.

An Emergency incident may also be coupled to a call out of the emergency services or a utility provider.

Urgent

The RAMS supplier (Amey or Vivo depending on region) will attend and fix the repair within 48 hours.

This category applies when there is significant damage or defect, or imminent threat of substantial damage, to an SFA that makes it unsuitable for habitation or is causing severe inconvenience or hardship to the residents. Examples include, but are not limited to:

Loss of heating during winter months (31 October to 1 May) or at any time if there is a vulnerable person in residence such as a child under 2 years, an elderly person or a person with additional needs.

A blocked main drain, soil pipe or flue.

An unusable toilet if it is the only one available in the home.

Total loss of, or a major fault with, the electrical supply within the home (civilian utility providers will be responsible for resolving any loss of supply to the home where relevant).

Routine

The RAMS supplier (Amey or VIVO depending on region) will attend and rectify the problem within 12 working days.
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08 Mears repair timelines

If you live in Substitute Service Family Accommodation (SSFA) (a hiring) in the UK, the response times for repairs are as follows:

Repair & maintenance targets

Emergency e.g. imminent risk of injury, three-hour response to make safe. Once the situation is made safe, it downgrades to Critical, Urgent or Routine and the time scales that go with it.

Critical e.g. Unusable WC, bath or shower, response in three hours and resolved in 12 hours. Full repair or temporary repair to down grade to Urgent or Routine.

Urgent e.g. partial loss of hot water, permanent repair to be carried out in five business days

Routine e.g. for those instances not covered by other definitions of Critical Emergency or Urgent, a full permanent repair to be carried out within 15 business days.

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09 Can you arrange maintenance yourself?

Families living in SFA have a free maintenance service with clear published response levels dependent on the seriousness of the issue. Whilst you may wish to speed up this process, you should never arrange for third party contractors to come in as this work cannot be guaranteed and will not be paid for by MOD. Please call the Pinnacle National Service Centre on 0800 031 8628 (or the designated maintenance team if you live in a PFI, bulk lease hiring or out of the UK) to report all maintenance.
Service Family Accommodation Customer Service Charter Back to top

10 Compulsory safety checks

Amey and VIVO have a duty of care to carry out certain safety checks on your property such as the annual gas/oil fired boiler inspections and periodic electrical inspections.

You will be sent a letter by Pinnacle requesting access for these inspections - please make sure that you respond to these quickly to arrange an appointment.

These appointments are vital for your safety and those of your neighbours - as such, your soldier should be able to take time off work to attend these appointments; please clear this with your chain of command first!

There is now a rigid process in place in order to make sure that these inspections get done - the end result could be that your local contractor/DIO will legally force entry (after engagement with your chain of command) to carry out the inspections if you continually refuse to allow entry or do not arrange/keep appointments and you will be responsible for the cost of repairing the locks etc.
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12 Families' responsibilities

Ensure that you aren't calling for something which you are responsible for e.g. replacement locks if you get locked out or changing fuses or standard light bulbs.

Who changes the lightbulbs?
Families, unless it's a strip light or specialist bulb that suppliers must replace

Who fixes your broken fence?
The local supplier (Amey or VIVO) but it must be reported via pinnacleservicefamilies.co.uk

Who looks after your shed?
The local supplier (Amey or VIVO) but it must be reported via pinnacleservicefamilies.co.uk but only if it was present at move-in

Who fixes existing outside taps?
The local supplier (Amey or VIVO)

Who provides the lampshades?
Families

What happens if I lose my keys?
Families will need to replace keys/call a locksmith. But if a key breaks in the lock, contact Pinnacle pinnacleservicefamilies.co.uk
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13 Windows and child restrictors

If you have small children or vulnerable adults in the house, it is a good idea to regularly check that any window restrictors you have in place are working. Although there is no legislative requirement, British Standards state that where restrictors are fitted they should limit the initial movement to no more than 100mm.

If any restrictors are not working or open more than 100mm, please call Pinnacle to report them.
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14 Stay secure

There have been reports of incidents where people have tried to gain unauthorised access to Service Family Accommodation.

All families are advised that it is unusual for Pinnacle/Amey/VIVO or Defence Infrastructure Organisation staff to turn up unannounced. We ask that all families remain vigilant when receiving unexpected visits and ask to see identification.

If you receive an unexpected request to undertake work and wish to check credentials, please call the Pinnacle NSC on 0800 031 8628.

If you have any concerns about your security, contact the police or your local security section/guardroom immediately; any additional information regarding description of callers and vehicle details may assist in any subsequent investigation.

In addition, if you see any suspicious activity in your area, including people or vehicles, please take the details and pass them to the police or security section. Do not potentially put yourself in danger by confronting anyone.
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15 Carbon monoxide; detection is vital

Recently AFF was made aware of a family who had experienced a leak of carbon monoxide (CO) - thanks to CO detectors in the house, they were alerted to the issue and no harm was done.
"Families are reminded that it is a legal requirement for their gas boiler to have an annual gas inspection and test, and an occupant's responsibility under their Licence to Occupy to provide access for these tests, which are free and could protect your family. During these tests the CO detector and smoke alarms will also be tested and replaced if required."
As of 2017, DIO updated their policy for fitting carbon monoxide detectors. Detectors will now be fitted to any room that has a fuel burning device (except where all electric). This exceeds current legislation.
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16 Built in appliances

If you have integrated appliances in your SFA eg cooker, washing machine or dishwasher (mainly in new builds), and experience any issues with them, please report it to the Pinnacle NSC on 0800 031 8628. Cookers will be repaired or replaced, however, other integrated appliances will be removed and a space left for your own white goods.
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17 Smoke detectors

All SFA should have smoke detectors fitted - if you hear it beeping it means the battery needs changing. If you can change it yourself, please do so or call Pinnacle to get it done for you. Whatever you do, don't disconnect it and remember to check them regularly - they could save your life.
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18 Lost external door keys

While the contract means that if you call Pinnacle they will organise for the local contractor to repair broken or damaged locks (including where a key may have snapped in the actual lock), it doesn't cover lost keys. If you are unfortunate enough to lose a key, you will be responsible for replacing it and, if necessary, the lock at your own expense using a private locksmith.
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19 Smart meters

If you live in SFA you are entitled to request that your utility provider installs a smart meter. This will not need to be removed when you leave the property.

NB: a smart meter is different to a pre-payment meter, which MUST be removed before move-out to avoid facing a charge.

Find out more about installing a smart meter, and general information about utility bills.
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20 Preventing Legionnaires' disease

Although the UK has one of the safest water systems in the world, there are some slight risks that we all need to guard against. One of these is Legionella bacteria which can cause Legionnaires' disease. While the risk of this bacteria in your home is very low, it is sensible to take the following precautionary action to maintain that position, particularly if you are returning home after a period of absence.

When returning to your house, please run your bath, shower and taps on hot and cold (hot first if a mixer tap) for a minimum of five minutes. This will flush through any form of bacteria and help prevent Legionnaires' disease occurring.
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21 Installation of electric vehicle charging points

Following a successful EVCP installation pilot in the south east, we are pleased to let families know that the scheme is now being rolled out UK-wide.

Families whose SFA has off-road parking or a dedicated garage within its immediate vicinity will be eligible to have an individual EVCP installed. If you have registered for an EVCP and your SFA meets the eligibility criteria, you will be contacted by Amey in the coming months to arrange for a survey and installation, where appropriate.

Subject to funding, estate-wide delivery of EVCPs is also being planned. Two estates - Woolwich and RAF Leeming - have been chosen for the initial delivery, with other SFA estates also being considered. DIO will write to SFA families where estate delivery is planned to give full details before any works start.

If you have, or are in the process of buying, an electric vehicle and have not yet requested a charging point, please contact the Pinnacle NSC on 0800 031 8628 to register your interest. There are no costs to families for an EVCP installation, and grant funding cannot be claimed.

All electrical works in an SFA fall under JSP 375 Safe Systems of Work and all contractors must be Skilled Persons Certified. Due to the complexity of private contractors having to achieve this accreditation, it was considered unfair to impose these costs on Service families.

The decision was therefore taken to deliver EVCP installations through the previous accommodation contract and current FDIS contracts.

Installing an EVCP though a non-approved contractor could result in an unsafe installation and lead to its removal, which may incur charges when you move out.

See further detailed guidance on EVCP installations.
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23 Pets, visitors, nannies/au pairs, sheds, firearms and businesses

You may think that this is an odd mix, but any family who wishes to keep pets, employ a nanny or au pair, apply for an encroachment (for example a shed, satellite dish or security light), run a business or keep firearms in their SFA will need to apply for permission through the Pinnacle Home Services Team on 0800 031 8628 Option 2.

If you have been allocated SSFA please be aware that storage of firearms and ammunition will not be permitted. SSFA is provided from the private rental market, and the tenancy agreements do not allow for storage or materials that could be dangerous in any sourced SSFA or outbuilding.

Online forms are available on Pinnacle's website to make it easier for families to submit in-home applications for pets, long-term visitors, nannies/au pairs, minor encroachments or to run a business.
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24 AFF in Action - oil filled radiators vs electric fan heaters

Families came to AFF with concerns over the electric heaters provided by Amey when a boiler fails. They felt they weren't safe if you have small children and didn't produce much heat.

So we campaigned for Amey to provide an alternative to the electric fan heaters (in the event of a boiler failure) and are delighted to report that Amey have agreed to trial oil filled radiators in those parts of the country which are under the Liberty Gas contract (South East, South West and East regions). The intention is that they will be used under the new FDIS contract. The AFF Housing Specialist road tested the first oil filled radiator and was pleased with the amount of heat it provided compared to an electric fan heater. The only things to be aware of are:

When you initially turn them on they can make a bubbling sound - this is the oil heating up and nothing to worry about.

During the first time of use it emits a slightly odd smell but that goes after a while and is worth putting up with to get warm!

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Repairs & Maintenance - Army Families Federation

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Information about the repair and maintenance of military quarters. Amey and VIVO are the repairs and maintenance contract holders.

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How to report faults in SFA with Pinnacle

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Option 1 Repairs

Gets you to our Repairs team, available 24/7, every day

Option 2 Moving home, including applications and allocations

Gets you to our Home Services team, available from 8.30am - 4.30pm Monday to Friday

Option 3 Planned maintenance (compulsory safety checks)

Gets you to our Compliance team, available from 8.30am - 4.30pm, Monday to Friday

Option 4 Compliment, complaint, or anything else

Gets you to our Customer Solutions team, available 8.30am - 4.30pm, Monday to Friday

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Option 1 Repairs Gets you to our Repairs team, available 24/7, every day Option 2 Moving home, including applications and allocations Gets you to our Home Services team, available from 8.30am - 4.30pm Monday to Friday Option 3 Planned maintenance (compulsory safety checks) Gets you to our Compliance team, available from 8.30am - 4.30pm, Monday to Friday Option 4 Compliment, complaint, or anything else Gets you to our Customer Solutions team, available 8.30am - 4.30pm, Monday to Friday

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Overview

At move-in you are responsible for accepting your new home: when you sign the paperwork, you are agreeing that it is at move-in standard.

It is very important that you ensure that the move-in process is done correctly and that the Housing Officer (HO) follows the procedure as described on pinnacleservicefamilies.co.uk/moving-in

It is also very important that any issues raised at the move-in appointment are recorded on the digital form before you sign for your new home so please check that this has been done.

As a family living in SFA you are responsible for making sure that the property is to move-out standard when you leave.

01 Move-in appointment

As soon as you have been allocated your new home and have signed the Licence to Occupy (electronically on the e1132) you will be able to book your move-in appointment (also via the e1132).

You will receive a reminder of the appointment.

The Housing Officer will meet you at your new home with all the relevant paperwork including gas and electrical safety certificates, operating instructions for your boiler and cooker and will take meter readings of your fuel supplies.

Your HO will show you around your new home room by room (allow an hour for the appointment), following the agreed move-in process to ensure that you are happy that it meets the move-in standard, see pinnacleservicefamilies.co.uk/moving-in

If you notice issues which don't meet the move-in standard make sure that you raise them with the HO and that they are recorded on the move-in paperwork before you sign.

If you notice any issues after the move-in appointment, please log them as a response maintenance job through Pinnacle.
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02 What is a proxy?

When it comes to taking or handing over your home there is often some confusion about who can do it, sometimes resulting in delays to moves in or out.

Families sometimes assume that the spouse or partner may automatically handover/takeover an SFA or SSFA; unfortunately this is not the case.

In every case where a proxy is necessary, the serving family member must complete a Proxy Certificate granting the necessary authority and submit this to the Pinnacle Home Services Team.

Please note that the proxy may have to sign for any charges raised at move-out or for the standard at move-in so the choice of who to nominate should be carefully considered.

A proxy may be another Service person or a spouse or partner.
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03 What is the move-in/out standard?

For details of the move-in/out standard see the Pinnacle Move in/out Standard Checklist. We strongly recommend that you print a copy of this checklist and take it with you; should you feel there are concerns, you can raise these with the HO at move-in/move-out.
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04 What is an uninhabitable fault at move-in and what happens?

See more details on what is considered to be an uninhabitable fault.

If an uninhabitable fault is found at move-in the HO will stay with you while everything is sorted out and if necessary, will arrange alternative accommodation for you (either temporary furnished SFA or hotel or an alternative permanent SFA in the same area).

Where a family has pets, it is understood how important it is to look after them and Pinnacle will endeavour to find a pet-friendly hotel. However, there will be instances where Pinnacle will be unable to find a suitable hotel that is a pet-friendly and in these rare instances, you will need to make alternative arrangement for your pets to be cared for.
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05 14-day report and follow up visit

Before the HO leaves the move-in appointment they will arrange a follow up visit with you for around the 14-day point after move-in. They will visit to see how you are settling in and if you have noticed any issue whilst unpacking and settling in they will help you record these on the 14-day report. This will also give you the opportunity to ask any questions you may have forgotten the answer to from move-in e.g. how the boiler works or where the stop cock is etc.

Remember, if you have any repairs these will still need to be logged with Pinnacle - don't wait for the 14-day visit to raise them!

Once complete, the 14-day report will be uploaded to your house file and you will be able to add photos as well if necessary (e.g. to show a stain on the carpet). AFF strongly suggests that you keep your own copy of your 14-day report, along with any photos or videos, should you need these at your subsequent move-out to challenge any charges.
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06 Insurance liability - are you covered?

If you occupy SFA or SSFA, you will have signed an agreement when you moved into the property called a Service Licence to Occupy Service Family Accommodation - known as a Licence to Occupy. Due to this, you are not classed as a tenant - as you would be in a civilian rental property.

Within the Licence to Occupy, which you sign on allocation, there is a clause that states that you are liable for damage up to at least the sum advised currently by the MOD, which, from 1 August 2011, was set at £20,000. By signing the Licence to Occupy you are agreeing that you have understood the need for this insurance. See Pinnacle Service Families: In my home - Buildings and Contents Insurance for more details.

Because you occupy the property under this agreement, standard home insurance policies do not cover your liability. Similarly, buildings insurance is not appropriate either.

Families' experiences

At AFF, we have seen a number of families who have suffered extreme stress and financial hardship following major damage to their SFA from incidents such as fires or major flood damage.

If you are found to be liable for the damage, and have no insurance, the MOD will still charge you for the repairs and you will have to find the funds from your own pocket.

AFF strongly advises you to take out insurance to cover for such an eventuality. You may well feel that this is yet another expense you can do without, but if you damage your home, you could find yourself facing a bill of anything up to £20,000.

For those who like to see the regulations in black and white they are in JSP 464 volume 1 part 1.

Liability insurance is not compulsory, but it is highly recommended - it does not replace contents insurance which all families are advised to have.

VIVO/Amey/DIO are responsible for the maintenance and upkeep of your housing (such as lagging pipes) and you will only be liable for charges if they can prove negligence on your part. A burst pipe as a result of you turning off the heating during a cold spell would be your fault, but if it was as a result of insufficient insulation of the pipes and you had done everything you were meant to in order to prevent frozen pipes, then you would not be liable.

Ring your insurance company and ask if you are already covered for liability insurance; if you aren't, ask to have it added onto your kit and contents insurance.
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07 SFA utility bills

Families are responsible for utility bills from the date of move-in until the date of move-out, unless the home falls under an MOD fuel supply arrangement. Families should make sure that they take a meter reading at the move-in and move-out appointments.

Families can choose to remain with the existing supplier to their SFA or negotiate their own utility provider for gas and electricity.

It is the family's responsibility to notify their supplier that they are leaving a property. Families should inform their energy supplier of their final meter reading and supply a forwarding address.

This is even more important as more small energy suppliers enter administration, so that DIO can engage with the replacement supplier, who is appointed by Ofgem, when a family moves out of their SFA.

AFF is aware of some instances where families have been contacted directly by water providers to pay bills with the threat of escalation if they do not. Families in SFA do not pay directly for water charges. DIO is responsible for making payment to water providers for all SFA, whether homes are let or void.

If you are contacted by a water provider directly then you are asked to contact DIORDAccn-PFI@mod.gov.uk at the earliest opportunity. This will allow DIO to directly contact the provider to prevent any further escalation or action.

DIO is putting further processes in place to prevent this issue for families in the future.
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08 Pre-move-out appointment

A pre-move-out appointment (PMO) is compulsory and should be carried out about 28 days before you are due to move out. It helps you to see what needs to be done to get the house to move-out standard and it also gives Pinnacle the opportunity to see if any large works (painting, new carpets etc.) need to be done so that they can schedule them before the next family moves in.

Please ensure that you have your original copy of your 14-day report at move-in and any photos you took. This is an opportunity to discuss any concerns raised and outstanding works historical to the SFA.

A PMO should take about an hour and the HO will walk around the house with you and will leave you with a list of issues you need to rectify and a list of what you will be charged at move-out if they aren't done.

You will be able to book your PMO via the e1132 if you are moving to another SFA - if you are moving out of SFA entirely contact Pinnacle Home Services Team directly.

We recognise that this information is UK-centric, should you be overseas, please contact your local housing provider for more details.
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09 Move-out appointment

The move-out appointment will take approximately 1 hour and the HO will check that your home is at move-out standard. They should have copies of your 14-day report from move-in and any issues raised at PMO so that they can check that they have been rectified. However, we strongly recommend that you take your own. If issues haven't been rectified, they will be recorded on the Repairs Charge Sheet.

The HO will also take meter readings (NB you are responsible for notifying your energy supplier that you are moving out), collect all keys and make a note of your new address.

The HO will leave you with a printed copy of the move-out form and Charge Sheet (if applicable).
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10 Charges on move-out

All charges for damages and deficiencies on SFA and SSFA in the UK are recovered from your soldier's pay - this is to reduce the time and costs involved with chasing those who don't currently pay on time (or at all).

See GOV.UK: Service family accommodation = disputed charges for more information.
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11 Check what you can and can't be charged for on move-out

You risk being charged for any damage to your SFA on move-out unless you can prove that it was present at move-in. Take a look at our top tips to make sure you are protected.

If you're having issues relating to your move-out, contact AFF at housingsupport@aff.org.uk
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12 Reminder to vacate your home within 14 days

When moving out of your old home and into a new one, families should vacate their old SFA within 14 days.

This is especially important in areas where there is a high demand for SFA as it means the empty SFA can be made available to other families who are moving into the area as soon as possible.

Charges will be made for both the vacated SFA and the new one after the 14-day grace period, unless there are Service reasons this has not happened, which are supported by the local Service Commander.

Families should plan ahead and aim to move out in the 14-day period if possible. However, if you are unable to get a move-out/move-in appointment during the 14-day period, you won't be charged.

Information on the 14-day grace period can be found in JSP 464, Vol 3 Part 1, para 0208.

Further information on move-ins and move-outs can be found at the Pinnacle website.
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13 Walkaway scheme no longer active

Under the FDIS contract and as of 1 April the Walkaway Scheme will no longer exist.

Families will still need to meet the appropriate move-out standard and DIO will continue to charge damages or deficiencies not classed as fair wear and tear.

If using an external cleaner, AFF strongly suggests that you ensure that they completely understand what the move-out standard is and that they can commit to being able to achieve it. It is unlikely that they will have an opportunity to correct issues at the move-in appointment and you could incur charges as a result. Contact your Housing Officer for more information or you can contact us at housingsupport@aff.org.uk.
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14 How to apply for removals

Removals are booked online. Visit the Agility Logistics GRMS website and follow the instructions. We strongly recommend that where possible, you try to book delivery for the day after move-in should there be any issues at the move-In appointment.

A change to the application process now means that you don't need to get a 'wet' signature from a designated officer; you can now save your application form as a pdf and email it to get an electronic signature. Download GRMS revised application process for instructions.

The Global Removal Management Service (GRMS) has raised concerns that some Service personnel are leaving it too late to apply for their removals because they are not in receipt of their new SFA address - despite this not being an initial requirement to apply.

It is vital that you apply for removals as soon as your soldier has their Assignment Order. The contractor can be informed of the new address at a later date. Download the Removals Process flow chart.

Transit times for unaccompanied baggage shipments

Global supply chains continue to be severely impacted by COVID-19 restrictions, limited container availability and reduced capacity across a large number of shipping routes - elements which are outside the control of suppliers.

There are also resource challenges impacting road movements within the UK and Europe. It is imperative that Service personnel do not arrange march in and out dates until they have a confirmed removals date. This will provide suppliers with additional flexibility to better manage tasks within the current resource constraints, particularly during the peak season of activity running from May to September. The supplier appointed to conduct your move will keep you informed of the status of your consignment.

As transit times reflected in JSP 800 are a guide only, there is no mechanism within the contract to enable the payment of compensation for the delayed delivery of consignments.

Transit insurance

When assigned overseas or within the UK, you must take out suitable transit insurance for your removal. Adding your move to your existing house insurance policy is not adequate insurance.
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15 Preparing belongings for storage

If you are being posted overseas, you are probably going to put your belongings into storage; but before you do so, make sure that you are aware of some issues that may arise and how you can do your best to reduce them.

Whilst you need insurance for storage to protect you from flood, fire, theft etc. it won't cover damp or mould. For a full explanation, see Mould, Mildew and Dampness and the Storage of Used Household Effects - Insurance and Legal Liability Considerations.

So, what can you do to try to minimise the possibility?

Ensure all belongings are totally clean and dry before packing them for storage (no food crumbs under sofa covers, and ensure all washing and bedding has been thoroughly dried after use and/or ironing).

Ensure all white goods are totally dry - for some this may not be possible, so you may want to think about selling them before you go and putting the money aside to help you purchase new ones when you return to the UK.

Don't put anything of monetary or sentimental value into storage - ask family if they will look after photo albums etc. for you while you are away.

Invest in vacuum pack storage bags for your clothes and bedding to help prevent the spread of mould spores.

You may want to consider washing all fabrics in EC3 Laundry Additive, which claims to remove mould spores left behind by other detergents (dry everything very well!).

Remove batteries out of toys and electrical items.

Don't put papers or documents into storage - again, see if family can look after them for you.

Consider packing desiccants among your belongings (like the ones you get in new shoe boxes).

Families who place a consignment of personal effects into UK storage at the start of their assignment overseas should keep the contractor informed of any changes to the end of tour date provided on the original storage application. Amendments can be emailed to rso@agility.com
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16 Storing your belongings after a fire/flood

If you are unfortunate enough to have a flood, fire or similar incident while living in SFA, please don't call Agility if your belongings have to be temporarily put into storage or re-housed.

Pinnacle will arrange for storage through their own contractor. Call the Home Services Team on 0800 031 8628 (option 2).
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17 Eligibility to final removals

Information on eligibility to final removals can be found at aff.org.uk/advice/finances/military-allowances/#eligibility-to-final-removals

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Everything you need to know about moving in or out of Army quarters

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Please remember to take photo ID and proof of address with you. Your diving licence will tick both boxes once you have a Chester address on it.

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*It is important to recycle batteries correctly as they can become harmful if they are damaged. More information about why it is important can be found on our recycling batteries page.

Safety and restrictions

we do not accept asbestos, gas cylinders/bottles or tyres

trailers over 3.5m in length are not permitted

vehicles above 3.5 tonnes gross vehicle weight are not permitted to use in our recycling centres

sites may close earlier if dark

you cannot take waste onto the site by foot.

Do you need a permit?

You no longer need a permit for this centre. We now monitor visits using automatic number plate recognition (ANPR), mystery shoppers and body camera technology.

If you are a charity, please view our information on Charity Permits.

Reuse shops

To maximise reuse, we now have a shop at Chester. Items for sale include bric-a brac, small electrical items and some furniture, all of which are safety tested. This will increase the amount of waste reused, which is preferable to both recycling and waste disposal.

Location

Bumpers Lane, Off Sealand Road, Chester, CH1 6QE

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Details of Chester recycling centre including opening hours, restrictions and what waste is accepted.

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Please use this interactive map to find local schools. 

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Many families in the borough are struggling to afford the basics, but lots of children who are eligible for Free School Meals (FSM) are not yet receiving them.

The benefits of FSM

savings of more than £450 a year per child

saves time making packed lunches

your child gets a healthy tasty, cooked meal

children achieve more when they've had a cooked lunch

school gets extra funding to help children in their education (pupil premium- up to £1455 a year per child)

Eligibility

Universal FSM - Reception, Year 1 and 2

Your child will be able to get FSM if they are in a government-funded school and they are in:

reception - you can apply as soon as your child's school place has been confirmed

year 1

year 2

Year 3 and above

Your child will be able to get FSM if you receive any of the following:

Income Support

Income-based Jobseeker's Allowance

Income-related Employment and Support Allowance

Support under Part VI of the Immigration and Asylum Act 1999

The guaranteed element of Pension Credit

Child Tax Credit (provided you're not also entitled to Working Tax Credit and have an annual gross income of no more than £16,190)

Universal Credit - if you apply on or after 1 April 2018 your household earnings must be less than £7,400 a year (after tax and not including any benefits you get)

Please note: any child who becomes eligible for FSM between 1 April 2018 and 31 March 2023 will remain entitled to a FSM regardless of any change in parental income until they finish the phase of education they are in (primary or secondary) as of 31 March 2023.

No recourse to public funds

If you are not able to access financial help from us e.g. benefits, your child will only be able to get FSM if they fall into one of the following eligible groups:

Zambrano carers

families who have no recourse to public funds with a right to remain in the UK on grounds of private and family life under Article 8 of the European Convention on Human Rights

families receiving support under Section 17 of the Children Act 1989 who are also subject to a no recourse to public funds restriction

a subset of failed asylum seekers supported under Section 4 of the Immigration and Asylum Act 1999

Chen carers

families holding a BN(O) passport

spousal visa holders

work visa holders

student visa holders

those with no immigration status

You will also need to evidence that your annual household income is below:

£22,700 for families with one child

£26,300 for families with two or more children

In addition to these thresholds, families must hold no more than £16,000 in capital and savings.
Apply for Free School Meals
Changes to tell us about

you start work and come off benefits

your benefit changes

you change address

your child changes school

you have another child starting school for the first time

Report a change in circumstances
Access for School Administrators

You can use our self service facility to check which of your pupils qualify for free school meals.

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Find out if you are eligible for free school meals, and get advice on how to claim them.

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Looking to train your staff?

Free learning

COURSE REGISTRATION
CLOSES SOON

Register by 11 January for courses starting in February.

Join over 17,000 students who've now registered for their courses.

Don't miss out.
Choose your course

COURSE REGISTRATION
CLOSES SOON

Register by 11 January for courses starting in February.

Join over 17,000 students who've now registered for their courses.

Don't miss out.
Choose your course

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The Open University offers flexible part-time study, supported distance and open learning for undergraduate and postgraduate courses and qualifications.

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Family Learning offers a broad range of courses for parents and carers under the You Can Do It! programme.

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Many children require extra support at one time or another during their school career. Most will attend their local school, with their needs being met from existing resources. However, a small number will need extra help throughout their school career.

Where to find help

Further information

Further information about Special Educational Needs can be found on the GOV.UK website.

Local Offer for SEN

The West Cheshire Local Offer website also provides comprehensive local information, advice and support for children and young people with Special Educational Needs or Disabilities (SEND) and their parents or carers, in a single place. It includes information from a range of local agencies, including education, health and social care. Knowing what is out there gives you more choice and therefore more control over what support is right for your child is now available:

Transport assistance for pupils with Special Educational Needs

The Council recognises that there will be a number of children and young people who by the nature of their special educational needs will be entitled to assisted home to school transport. The Council will look at factors such as the needs of the child, the nature of the route to school and the suitability of existing transport options.

Parent Carer Forum

The Parent Carer Forum is a voluntary group of parents and carers of children or young people with special education needs and or disability (SEND), who live in the borough. The group aims to be the voice of as many of these parents and carers as possible and to work in partnership with education, health and social care to influence decisions about services.

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Find out about Special Educational Needs for children in Cheshire West and Chester.

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01 What you need to know about WAC

The Wraparound Childcare (WAC) scheme was created by the MOD to help working families with the cost of wraparound childcare for children aged between 4-11 years old, either attending school or being home educated.

Wraparound childcare is also referred to as 'Out of School Care' in Wales and 'School Aged Childcare' in Scotland.

Families are able to claim up to 20 hours a week of capped by region funding for wraparound childcare (before and after school care) for each child during term time.

This can be used with any Ofsted approved (or equivalent) childcare setting. The childcare provider must be able to accept payments from Tax-Free Childcare accounts.
Families should note that there may be National Insurance and other financial implications associated with the WAC.
The MOD is reimbursing Service personnel (SP) for their WAC costs, this is called a 'taxable benefit' by HMRC. It is effectively extra income and so income tax will be charged on the WAC allowance payments that the SP receives with their pay.

The scheme makes provision for this by paying this additional tax liability (along with the additional NI liability) so that the SP does not have to. It does this by 'grossing up' or paying more than actually claimed for WAC costs. The extra amount paid will cover the extra tax and NI the SP needs to pay as a result of the WAC allowance they have claimed.

Where income is increased, it is possible that some SP may move to a higher tax bracket, or may find that future Universal Credit, means-tested tax credits (e.g. child tax credits), child maintenance service awards, child benefit payments (if they reach the High Income Child Benefit Tax Charge level, currently £50,000), the rate of repayment on student loans etc are affected.

If pushed into a higher tax bracket, the rate of tax paid on second incomes such as pensions, dividends, or rental income may be affected since these are taxed at the highest rate.

Families should therefore consider the wider financial impacts of claiming WAC on their tax and benefits position before making a claim. For more information, including about 'grossing up', please see Discover my Benefits - wraparound childcare.
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02 WAC Registration and Claims

This is an overview of the process for setting up WAC and making a claim.

1. RECORD each child on JPA.

2. CHECK if you meet the WAC eligibility criteria and if your family will financially benefit from having a Tax-Free Childcare (TFC) account OR a salary sacrifice childcare voucher scheme, including the Armed Forces Childcare Voucher Scheme (AFCVS (Sodexo vouchers)). You cannot have both at the same time and if you leave the AFCVS scheme you will not be able to re-join. To make an informed decision about which scheme suits your family best, you can use the childcare calculator on GOV.UK. Also check how your tax allowances and brackets can be affected using the grossing up information.

3. APPLY: If your family is eligible and you choose to claim WAC funding, apply for a TFC account for each child. Wait until the TFC account is activated and you have your account number.

4. REGISTER each child by completing the registration form on the Defence Intranet or Defence Connect. For this, you will need the TFC account number, childcare provider(s) details, including provider type (school or childminder) and region, and details and evidence of any child in receipt of certain Government allowances that will make them eligible for the higher rate of WAC and TFC funding. Wait for an email confirmation before step 5.

5. CLAIM - Pay for childcare from your TFC account. Once paid the SP must complete the WAC claims calculator on the Defence Intranet or Defence Connect for each claim with the following information:

Type of provider

Location of provider

Invoice amount

Number of hours used

Number of school days

Number of hours that are for disabled children (if applicable).

The calculator will then show the amount that can then be claimed via JPA. After submitting this on JPA the money will be paid into the bank account associated with the Service person's JPA within five working days.
Please note that claims cannot be submitted before the provider's TFC has been activated and registration approval has been given.
For more information about WAC please check DIN: 2022DIN01-079 or see the FAQs below.
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1. Who can claim Wraparound Childcare?

4. My child attends private school, are we able to claim WAC to help towards childcare costs?

6. We live unaccompanied in the UK and my partner, the Service person lives elsewhere in the UK during the week but returns most weekends. Will we qualify for WAC?

8. Which Personal Status Category (PStat Cat) do I or my partner need to be to be eligible for the WAC?

9. Why is WAC only in the UK and not overseas?
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1. My children each have TFC accounts but I set up the account and not the Serving parent. Will this cause a problem?

2. Why do I have to have a Tax-Free Childcare account to claim WAC?

3. I am a childminder, some of my families are asking if I will accept TFC, where can I find out more and understand how Tax-Free Childcare (TFC) works?

4. I am having issues with opening a TFC account. I have followed all the instructions online but my issue isn't resolved. Who can I contact for help?
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2. How much money will we be able to claim back from the WAC scheme?

4. Why do we need to keep a copy of the invoice?

5. I haven't had any response after sending my registration form?
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2. We have decided to close our Childcare Voucher Scheme and open a TFC account. Can the vouchers that we have accrued still be used or will we lose them?

3. I use tax credits - am I also allowed to open a TFC account so we can claim WAC?
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1. Who is overseeing the WAC scheme?

2. My question hasn't been answered, what should I do?

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MOD Wraparound Childcare (WAC) Scheme - Army Families Federation

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An overview of the process for setting up MOD wraparound childcare and making a claim, along with some FAQs

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Overview

It's not always easy to choose a school for your child, or to get your child into the school of your choice if it is popular or oversubscribed.

Admissions worries and appeals are an ongoing part of Service life. AFF is continually providing evidence to policy makers, including local authorities and the Department for Education, to try to improve your experience of the admission process.

Please email educationsupport@aff.org.uk if you have any comments to make, or issues to discuss.

01 Where to start

It can be stressful getting your child, or children, into your chosen school, or even into the same school.

The Education Advisory Team (EAT) (UK) has parent support advisors who can help you through the admissions process; email RC-DCS-HQ-EAT@mod.gov.uk - make sure you include your child's name and date of birth.

For more information see The Education Advisory Team (EAT) (UK)
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02 Admissions in England

The GOV.UK website gives information on all types of school in England and has a link to each of the devolved administrations; look at OFSTED or the equivalent inspection reports for more information.

The type of school your choose directly affects where you apply for a place; for maintained schools you apply to the local authority (LA) and for academies, faith schools and free schools, you apply directly to their own Admissions Authorities - the school's website will have more details on this.

The year group also directly affects where you apply for a place. If you are applying for a Reception, Year 3 - for those areas that have junior schools, or Year 7 place, then it is likely that the LA will coordinate all admissions.

Who deals with my application?

Your home address provides you with a Home Authority. They deal with your application including applications to maintained schools outside their boundary; fill in either a paper or an online application form - the process is the same. The school admission form may have a Service child box; make sure you tick it. Please be aware that a Service child may be referred to as child of a Crown Servant on this form.

You'll receive an allocations letter either from the LA or Admissions Authority, which should give details of the place you have been allocated, your right to appeal and the date by which you will need to let them know. Keep to this date and let them know if you wish to accept the place.
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03 Admissions everywhere else

Moving to somewhere outside England?

Northern Ireland

The Admissions Authorities are called Education and Library Boards; there is a Northern Ireland Children's Education Support Officer who can help you. Email RC-AWS-N-38X-0mailbox@mod.gov.uk

Scotland

In Scotland most children attend their catchment school. The Scottish government website has more information about admissions.

Wales

The Welsh Government website has information about admissions and appeals.

Moving overseas?

Look at the MOD Schools website and contact the MOD Schools themselves. You can also contact The Education Advisory Team (EAT) (UK) for more information.
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04 Admission deadlines in England

Every year, the Local Authority sets admissions deadlines. The following are examples of dates for September admissions for Year R and Year 7.

Closing date for Year 7 secondary applications is usually the last day in October the year before your child needs a place. National offer day is usually the first working day in March of the year they wish to start.

Closing date for Reception Year primary applications is in January of the same year your child needs a place. National offer day is in April of the same year.

Late applications

If you've not been able to apply for a school place by the deadline due to postings etc. then let the LA know as soon as you know where you are posted to.

If you make a late application before offers of places have been made, it's worth asking for your circumstances to be taken into consideration.

If you don't know where you'll be living in September, apply in the area you currently live by the deadline.

When you know where you are going to next, and have an assignment order, let the LA know and ask for an in-authority transfer. This may not give you priority, but it should save you at the very least having to write out all the forms again.

You don't have to wait for your new SFA address; you can use a unit address if applicable. You may be classed as a late application, but they will let you know when you will hear about the school place allocation.

The School Admission Code says that it's up to the Admission Authority or LA to decide how they will deal with late applications, and many cite 'exceptional circumstances' as a reason for accepting a late application.
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05 Appeals

If you've been given one of the schools on your preference list, that's great. However, if you haven't, then you may wish to appeal

Helpful info for appeals

You can appeal for a place to more than one school, but only to each school once.

You don't have to turn down the place offered by the LA in order to appeal; the appeals process is independent.

Take copies of everything you send to the LA and ask them to notify you by email as well as by post, particularly if you are moving house, as some families have experienced things going astray or being delayed in the post.

Apply to go on the waiting list for preferred schools.

The appeal hearing is a pre-set date for a large number of appeals for many different schools; don't worry that everyone there needs a place at the same school as you!

If you are actively seeking a school place, you don't have to send your child to the allocated school while you wait for an appeal hearing.

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06 School Admissions and Appeal Code for England

The School Admissions Code (SAC) for England was updated in September 2021. All schools and local authorities are required to follow the School Admissions Code when dealing with an application for a school place. It is designed to ensure that the child gains a place within the local authority area, but this may not necessarily be at the family's first choice school or the most local one.

The Armed Forces Covenant is designed to help negate any disadvantage experienced by Service families compared to civilian families, particularly due to mobility, but will not offer any advantage with school places.

The School Admissions Code 2021 references that are applicable to Service children are as follows and have been taken directly from the SAC 2021:
2.21 For families of service personnel with a confirmed posting, or crown servants returning from overseas, admission authorities must:

1. a) allocate a place in advance of the family arriving in the area (as long as one is available), provided the application is accompanied by an official letter that declares a relocation date. Admission authorities must not refuse to process an application and must not refuse a place solely because the family do not yet have an intended address, or do not yet live in the area.

2. b) use the address at which the child will live when applying their oversubscription criteria, as long as the parents provide some evidence of their intended address. Admission authorities must use a Unit or quartering address as the child's home address when considering the application against their oversubscription criteria, where a parent requests this.

3. c) not reserve blocks of places for these children.

4. d) ensure that arrangements in their area support the Government's commitment to removing disadvantage for Service children. Arrangements must be appropriate for the area and be described in the local authority's composite prospectus.

For more information regarding school admissions please contact educationsupport@aff.org.uk
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07 How can the covenant help?

The Armed Forces Covenant is designed to negate disadvantage experienced by Service families, particularly due to mobility. The covenant won't automatically secure you a place at your first-choice school, but it will help in ensuring that you have been treated fairly and without disadvantage in comparison to civilian families.
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08 FAQs

The following is a list of the most frequent questions we receive about finding a new school for your child, and our responses.
What should I do when I find out we're moving?

Contact the local HIVE at your new location - they will have information on schools in the area.

Look at local authority (LA) webpages for school admissions, they should detail the admissions procedure for their area.

Contact the schools you're interested in and ask them to email you an admissions pack.

If possible, visit schools before you make a choice. Many offer virtual tours and you can usually arrange to speak with a member of staff by appointment to learn more about the school.

Apply for school places either by the deadline or as soon as you have a suitable unit or SFA address.

I don't have an address yet so can I still apply?
Yes. The School Admission Code states that schools and Admissions Authorities must accept either a unit address or, if appropriate, a 'quartering area' address (the address of the closest house in the nearest "quartering area") for applications from Service personnel in the absence of your new postal address. However, when the Unit address is in a different LA to your new home address, this system doesn't apply.

In this case, you will usually have to be physically living at the address before you can apply.

Our first choice of school is an Academy. Does this make a difference to applying for a school place?
With Academies, families normally apply directly to the school for a place unless it is for Reception or Year 7. In these years, the LA may coordinate the admissions. Academies (including Free Schools) are required to comply with the Schools Admissions Code 2021 as a condition of their funding agreement.

We have been posted to London. Which LA do I contact?
Some families find themselves housed in an unknown area or can find themselves on the edge of a borough and want to apply to schools in more than one LA. This is how the system works:

Your new address provides you with a Home Authority. This LA deals with your application including applications to schools outside their boundary. You can fill in either a paper application form or an online form - the process is the same.

You can use the pan-London eAdmissions site.

This eAdmissions scheme is recognised by all 33 London Local Authorities and also Surrey County Council. NB: This site sometimes closes for maintenance outside the normal admissions round.

Reception and Y7 admissions can usually be done online. Seven LA's allow online admissions for Y3 children and three further LA's allow admissions for nursery places. If you are unsure please contact your LA direct.

What if my child does not get into the school of our choice?
The information on this webpage will take you through the process. You should also contact the The Education Advisory Team (EAT) (UK) who can guide you through the appeals process.

Put your child's name on the waiting list if one is operated; some schools insist on having a formal written letter.

A child's place on a waiting list is determined by how closely, in relation to the other children on the list, they match the published admission criteria for the school (usually found in the school's prospectus). This may mean you move up or down whilst waiting for a place.

You can also appeal; information on how to appeal will be contained in the letter you receive from the LA.

It's always worth going to visit the school that you have been allocated because it may be just as suitable. It's difficult to assess a school entirely by its website and online information. Also consider widening the area you are looking in.

Remember: schools in an area with a military presence tend to have a high turnover, so it is always possible that a place will become available.

I am looking for an infant class place and all the schools I have applied for are full. What should I do?
Every child is entitled to a school place. Apply in the usual way; the information found on this page can help you.

How do I get all my children into the same school?
Sometimes you may be allocated more than one school for your family; it's possible to appeal for a school place to enable them to all be together.

Certain groups of children may appear higher up the admissions criteria for individual schools, so take a look at the school's website for more details.

AFF recognises that it's impossible to be in more than one place at the same time. It is also not acceptable for a child to be late because of this. If this applies to you, please email educationsupport@aff.org.uk as we are interested to hear about your experience.

I am moving from one devolved area to another and don't know which year my child will be in?
See our table that highlights the different year groups depending on birthdays.

My child started school in England and is now going to be in a nursery class in Scotland - is there anything I can do?
Because education is a devolved issue, the school years, school times, year groups and curriculum are all different.

Whilst it's not ideal that a child who has started school is going into a new nursery class, remember that the class will be filled with children who are the same age as your child, they will all start the new school together in Scotland and the curriculum is age appropriate.

Please contact The Education Advisory Team (EAT) (UK) with details of your child's name and date of birth for more advice on this.

It is also worth speaking to the new nursery and asking them about how they support new children; they may well have had experience of this already.

What shall I put in my appeal letter?
There are four key words for appeal writing: history, reason, impact and result.

Think about why your preferred school is better and more suitable for your child rather than why the allocated school is not. Consider including information about:

School history, including the number of schools

Ability to establish local friendship groups which are vital for mobile families

The LA's website Armed Forces Community Covenant section on their website

Catchment area school, distance away, unable to drive?

Unreasonably being expected to be in two places at once

Matching curriculum, exam boards, interests and hobbies

Settling for continuity so important to get the school right from the beginning

Appeal letters should always be written by you, as you know your children best.

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Admissions & Appeals - Army Families Federation

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Helping to improve Army families' experience of the school admissions and appeals process.

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Information and links to help residents with school transport in west Cheshire

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Boarding information and support to help your child to have a continuous and stable education.

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Childcare options - Army Families Federation

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Accessing government schemes to help with childcare costs and more.

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We use essential and optional cookies on this website. Essential cookies are used to ensure the website is functional. For optional cookies please choose your preferences below. To find out more about the cookies we use please see the Cookie Policy page.

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If you are at risk of abuse or neglect or suspect someone else is, you need to report it.

Child at risk of harm: Telephone iART on 0300 123 7047

For more information, go to our website report a concern about a child

Adult at risk of harm: Telephone the Community Access Team on 0300 123 7034 or report it online here.

For more information, go to the Cheshire West and Chester Council website report a concern about a vulnerable adult

If you have an urgent concern outside working hours for either adult or child please call the Emergency Duty Team on 01244 977277

Alternatively call Cheshire Police on 101 (non-emergency) or 999 in an emergency

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Search results | Live Well Cheshire West

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Search results | Live Well Cheshire West

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Come rain or shine Chester is the perfect place to shop with undercover shopping centres and an abundance of fashion boutiques, independent shops and high street favourites - there's something for every age group, style and budget.

Experience the unique Rows which comprise of 700 year-old-two-tiered covered shopping galleries, giving you two high streets in one, now home to delightful shops, bars and restaurants.

Discover specialist food shops, art galleries, gifts, jewellery, fashion and much more within the cobbled streets and quirky lanes of our compact walled city.

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Find the best places to shop in Chester here, from the rows to indoor shopping centres.

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About GP services, including how to find and register with a local GP and how to book an appointment

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GP locations and contact details.

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Hospital location and contact details

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Pharmacy locations and contact details

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Free Mental Health First Aid Course - Free Courses in England

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Free Mental Health First Aid Course - Free Courses in England

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Our free mental health first aid course helps you understand, Identify and respond to signs of mental illnesses.

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Feeling stressed, anxious, low or struggling to sleep? Every Mind Matters can help with expert advice, practical tips and personalised actions to help stay on top of your mental wellbeing.

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The 0-19 Starting Well Service aims to deliver a high quality preventative service to improve the health and wellbeing of children, young people and their families across west Cheshire. The Starting Well Service forms part of the Cheshire West and Chester Council strategy for Early Help and Prevention.

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The 0-19 Starting Well Service aims to deliver a high quality preventative service to improve the health and wellbeing of children, young people and their families across west Cheshire. The Starting Well Service forms part of the Cheshire West and Chester Council strategy for Early Help and Prevention.

The 0-19 Starting Well Service wants to ensure that our children get the best start in life and are safe, happy, healthy, resilient and reaching their potential:

Children's Centres - provide a range of services for prospective parents, children and their families, bringing together early childhood services in the heart of the community.

Early Years Education - The Early Years Foundation Stage (EYFS) outlines what adults must do to help children learn and develop and to be healthy and safe. This guide is for parents and carers of children from birth to five years old. It will help you find out more about your child's learning and development in the EYFS.

Health visiting and Family Nurse Partnership - On this page you will find Health Visitor and Family Nurse Partnership information.

Primary Age (5-11) and 11-19 Years - In these sections you will find lots of topics relating to different areas of your health and wellbeing

Information and Support
Starting Well 0-19 provide a range of services offering information and support about breastfeeding, expressing breastmilk, formula/combination feeding and introducing solids. Parents and carers can contact their health visitors or visit an open advice clinic. Open Advice Drop In Sessions | Starting Well

Weekly drop-in sessions are available if you are pregnant, breastfeeding, expressing or combination feeding, regardless of where you are in your feeding journey. Drop in to meet other parents, share experiences or for trained support. Groups run by Starting Well staff attended by Bosom Buddies Breastfeeding Peer Supporters. Booking advisable. Breastfeeding Support Groups | Starting Well

What is the Common Approach to Children's Health (CATCH) App?

CATCH is a free NHS health app for parents and carers of children from pregnancy to age 5.
Empowering you to manage your family's health and wellbeing
To find out more visit: https://www.catchapp.co.uk/

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The 0-19 Starting Well Service aims to deliver a high quality preventative service to improve the health and wellbeing of children, young people and their families across west Cheshire. The Starting Well Service forms part of the Cheshire West and Chester Council strategy for Early Help and Prevention.

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Redirection - Get Mail to Your New Address | Royal Mail Group Ltd

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What you'll need

The names and dates of birth of everyone who needs their mail redirecting.

The full address and postcode of your old and new addresses.

To give at least 5 working days' notice of the date you want your Redirection to start.

A valid credit or debit card.

Note: For moves involving more than 8 people apply at the Post Office®, just pick up a form in your local Post Office® and apply in branch.

Apply for a Redirection early

We need at least five working days to set up your Redirection. If possible, apply at least four weeks before you move.

Get your details right

Make sure you tell us the different last names you want covered by the Redirection. If you don't, the mail addressed to those people won't be redirected.

Be aware of timings

When your mail is redirected, it will be sent to the delivery office that serves your old address first. From there, it will be forwarded using our 1st Class Mail service to your new address or, using International Standard if you are moving to an address outside the UK. Please be aware this will add at least an extra day to the journey of your mail.

Renewing your Redirection

We'll contact you before your Redirection expires. You can renew for 3, 6 or 12 months. For mail redirected from a PO Box®, the maximum period is six months.

Exceptions

Laws and restrictions prevent us from redirecting certain items to addresses both within and outside of the UK. Find out more about restrictions.

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Redirection - Get Mail to Your New Address | Royal Mail Group Ltd

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Changing address? Any mail going to your old home puts you at risk of ID fraud. Forward your mail to your new address with Royal Mail's Redirection Service.

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20 Best Things To Do In Chester Near Me | Attractions in Cheshire | Day Out With The Kids

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Days out with kids in and around Chester

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Days out with kids in and around Chester

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Fascinated by the Romans? Take the family back in time as you explore all the amazing things to do in Chester together.

Founded as a Roman Fort, Chester still has a medieval wall that runs around the city. Start the day getting a feel for this historical place on a City Sightseeing Open Top Tour. Children will love the fun and educational audio and parents can sit back and relax, while soaking up the sights.

During Chester family days out continue on your journey into the past at the Dewa Roman Experience. Budding archeologists can explore a 3 metre deep excavation, uncovering long lost treasures!

You're sure to spot Chester Cathedral from the bus rooftop. For over 1000 years visitors have enjoyed the artwork, architecture and mosaics. Children will also love the falconry centre and gardens.

If the weather is warm you can cool off at the Sandy Lane Aqua Park. In the summer months play equipment is replaced by 10 pieces of sensory operated touch pads that squirt and shoot water at delighted children! On cooler days the Northgate Arena has a beach-effect style swimming pool with flumes and small slides for younger ones.

Just a few minutes walk from the centre is a train lovers' paradise at Grosvenor Park Miniature Railway. Board a miniature train, pick up some Thomas the Tank souvenirs and drive your own Trevor Tram!

Two miles outside of town sits Chester Zoo in an expansive 110 acres. There are over 8000 species to discover at this award-winning zoo that's recognised as one of the best in the world!

If you're looking for fun things to do and family days out in Chester - browse and book your attraction tickets here.

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20 Best Things To Do In Chester Near Me | Attractions in Cheshire | Day Out With The Kids

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Step back into Roman times during family days out in Chester, with lots of things to do. Discover the town's history and one of the world's best zoos.

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9 Places to Visit in Chester & Cheshire with Children Under 5

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With the warmer months approaching and the opportunity to get out and explore Cheshire, it's time to get planning those magical family days out. While the little ones may have been climbing the walls over recent months, they can now be treated to some extra special fun across Cheshire's many exciting attractions! For those with the littlest ones, you may be wondering just where to go. Well look no further than our guide to where to visit with under 5s. And don't worry parents, these attractions are fun for everyone involved and will make for some truly unforgettable days out.

BeWILDerwood

BeWILDerwood, located in Whitchurch in South Cheshire promises all sorts of wacky, weird and wonderful adventures. At BeWILDerwood it's all about leaving the screens behind and getting out amongst the wilderness. This is easy and fun with a whole host of super slippery slides, extra-long zip wires, massive muddled mazes, huge rope bridges, magical treehouses, den building and lots, lots more. Based on the beloved book series by Tom Blofeld, BeWILDerwood offers fun for the whole family to get involved in as no matter how big or small you are, you're encourage to run wild! And for the under 5s, there are special areas including Toddlewood on the Hill, Tiptoe Valley and mini zip wires called Twiggle Whizzers! Already getting rave reviews, BeWILDerwood is a must for little intrepid explorers and grown-ups alike. Find out more and book here

Jodrell Bank Discovery Centre

Your little ones may have explored the local area or even places further afield but now it's time for the final frontier... Space! And what better place to explore the vast wonders of the universe than Jodrell Bank Discovery centre. This UNESCO world heritage site is centred around the iconic Lovell Telescope and has had no small part in the history of space exploration. At Jodrell Bank they make all it accessible and most importantly of all, fun for kids to experience space and science through a range of fun-filled activities and displays. There's plenty of room for the little ones to explore in the Jodrell Bank Arboretum and to expend some of the excitement of the wonders of the universe, there's even a play area for your astronauts in the making to enjoy. What's more, they have a wide programme of events taking place throughout the year with telescope talks, shows, hands-on craft activities and more! Find out more and book here

Tatton Park

There's always a lot going on at Tatton Park, especially for the littlest ones. Across the 1000-acre site there's plenty of space for the kids to roam free and get out amongst the wildlife (perhaps even spotting a deer or two). A firm favourite for the wee ones is The Farm, where across the 40-acre working site they can meet some new farmyard friends like sheep, horses, donkeys and pigs! There's even an adventure playground with over 30 fun activities to enjoy. Throughout the year there is a range of family-friendly events and activities at Tatton Park which this year include a trail through the parklands with beloved children's book character Percy the Park Keeper as well as magical Easter Adventures, the Tatton Park Pop Up festival and more! And for a bit of a treat make sure to visit the Stableyard for snacks and sandwiches as well as the Tuck Shop for the sweet-toothed! Find out more and book here

Gulliver's World Resort

Gulliver's World was imagined with families in mind. The perfect theme park for kids aged 2-13, there's a whole lot going on for the little ones to enjoy. From Smugglers Wharf and Lilliput Land to Western World and Gully's Cartoon Studios, there's a whole host of rides, attractions and shows to spark some magical memories. And unlike other theme parks, Gulliver's is designed for then littler ones, so you won't be limited in any area of the park - kids can ride with an adult on many rides (great for the young at heart!). As well as great rides there's a range of fun activities for the tots to enjoy including face painting, tractor training and a choice of play areas. This year you can experience a Dinosaur Twilight Tour where you will come across living, tail-thrashing dinosaurs across the Lost World. You can even have a Dino sleepover! The fun doesn't stop here either, as at Gulliver's you can enjoy Splash Zone - the indoor waterpark with littler ones in mind. The water's not deep enough to swim in, but just right for splashing around! Find out more about Gulliver's World here

Chester Zoo

It's no surprise to us in Cheshire that Chester Zoo is the most visited UK attraction outside of London. The setting for the Secret Life of the Zoo and home to over 35,000 animals, Chester Zoo promises a fun-packed and thought-provoking day out. The little tykes can encounter a vast range of species from all corners of the globe from Two-toed Sloths and Dwarf Mongooses to African Elephants and Sumatran Tigers. To top this off, there are also regular displays and talks about your favourite creatures so you and the little ones can learn as well as enjoy. And if all the wonders of the natural world weren't enough, there are also 125 acres of Zoological Gardens for the kids to run wild as well as the Treetop Challenge - a mini high rise adventure course with littler ones in mind. Conservation and education is at the heart of everything Chester Zoo does, so rest assured when you bring the little ones to Chester Zoo you're supporting vital conservation and environmental work; the kids will surely leave as mini zoologists as well! Find out more here

Storyhouse

The cultural and creative hub of Chester, Storyhouse is a great way to entertain and inspire the young ones. This multi award-winning £37m theatre, library, restaurant and cinema offers a range of ways for kids to enjoy themselves. Take in a family friendly film in the cinema (and make sure to get some treats!); spend some time exploring the sprawling library including The Den and The Storytelling Room - special spaces for kids to enjoy complete with a whole host of kids' favourite books; or why not get the kids involved in some of the wide range of regular arts and crafts activities on offer at Storyhouse as well as other activities and regular storytelling. What's more, this summer will see the return of Storyhouse's Grosvenor Park Open Air Theatre, watch this space for more information! Find out more about Storyhouse here

Blakemere Village

Just outside Delamere you can find Blakemere Village. This unique collective is home to independent shops and activities, including Segway and award-winning Birds of Prey experiences, a craft workshop, children's trails, plus some great food and drink for everyone to enjoy. There's a lot to keep the under 5s entertained. A firm favourite for the little ones is The Playbarn - a stimulating indoor play centre where kids can burn off some energy while enjoying all the slides, ball pits and other fun stuff! What's more, there are special areas for the littlest ones (under 3s) to enjoy as well as spots to relax and unwind for the parents. If you want to get creative there are tons of arts and crafts activities for the kids to get involved with from Cheshire Craft Workshop including pottery painting, or you can take a stroll through the nearby woodlands and enjoy the free outdoor adventure playpark. There are also regular events and activities for families to look forward to. This summer the kids can embark on an trail of interactive activities around Blakemere to save their favourite superheroes and princesses! Find out more about Blakemere here

The Ice Cream Farm

Just outside Chester you can find a real sweet treat of a day out with the kids. The Ice Cream Farm is a real Cheshire favourite for kids and adults alike. This award-winning attraction has just about everything for the whole family to enjoy including even the littlest ones. With fun activities aplenty from the likes of Crazy Daisy's Garden with lots of things to climb and explore, Honeycomb Canyon, with all sorts of sand and water play activities, and even mini diggers, you won't be short of things to keep the kids entertained. And the crowning centrepiece to all of this fun? 50 flavours of ice cream and sorbets to tuck into to refuel after all this fun. Watch the kids' faces light up when you tell them you're going to the Ice Cream Farm! Find out more and book here

The Blue Planet Aquarium

Just a stone's throw away from Cheshire Oaks Designer Outlet you can find the wonders of the deep at The Blue Planet Aquarium. Home to more than 100 living displays and Europe's largest collection of sharks, The Blue Planet is sure to fascinate, entertain and educate your little ones. You can come face to face with fearsome sharks in one of the longest underwater tunnels in the world, explore the mysterious Coral Cave and meet the beautiful range of Tropical Reef fish, Rays and Puffer Fish, and even take in the wonders of the Amazon in the Flooded Forest. Outside the kids can explore Pelican Cove - home to The Blue Planet's collection of Dalmatian Pelicans, as well as the Pirate Playground with its shipwreck, slides, monkey bars and crocodiles! Find out more about The Blue Planet here

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9 Places to Visit in Chester & Cheshire with Children Under 5

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With the warmer months approaching and the opportunity to get out and explore Cheshire, it's time to get planning those magical family days out. While the little ones may have been climbing the walls over recent months, they can now be treated to some extra special fun across Cheshire's many exciting attractions!

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Not just for couples

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It might be a small city but there are so many things to do in Chester, making it a great place for a romantic weekend break.

I've lived on the outskirts of Chester nearly all my life so this is a local's guide to Chester activities! I'm not going to suggest any overpriced tours or tourist attractions - because there really is no need! Chester is where my husband and I go for our date days and date nights and it's perfect for that kind of romantic vibe.

There are also plenty of things to do in Chester if you've got the kids with you so I have mentioned some of those below too!

The compact city centre is walkable so you can easily see the highlights on foot as you stroll around the Roman ruins and admire the Tudor-style buildings.

Chester is just two hours from London by train and it's conveniently located near Liverpool and Manchester too. It's also a gateway into North Wales as Chester city centre is just a 10 minute drive from the Welsh border. I actually live on this border between England and Wales so today I'd like to share some of my favourite things to do in Chester!

If you'd like to combine a trip to Chester and North Wales then check out this post for some ideas and inspo: A weekend guide to Chester and North Wales

So whether you're a local looking for new ideas for a weekend break and inspo or a visitor here for the weekend, here are 100 of my favourite things to do in Chester...

Things to do in Chester City Centre

1. Chester races

Chester is home to the oldest functioning racecourse in the world! Chester racecourse is still as popular today as it was when it was established in 1539. The Roman Walls are still visible along part of the course and it sits on the banks of the River Dee.

Travel Hack Tip: It's worth noting that Chester is very busy on race weekends so if you're not visiting for the races then it's best to check when races will be on to avoid the crowds.

2. Visit the Eastgate Clock

Did you know that the Eastgate Clock in Chester is the most photographed clock after Big Ben!? The stunning clock is in the heart of the city on Eastgate Street so you won't miss it.

If you can, head up the steps to the side and admire the clock from the city walls.

3. Admire the rows

Chester's rows are a unique feature and they're set across the city's four main streets; Watergate Street, Northgate Street, Eastgate Street and Upper Bridge Street. The rows are covered walkways on top of the shops at ground level. Not only are they functional, as they're great for shopping when it's raining, but they look gorgeous. Some of the rows even have underground crypts too and they're mostly occupied by stylish bars now.

4. Grosvenor Park

The city's public park connects the city centre with the River Dee and it's a gorgeous space to enjoy on a sunny day. It's thought to be one of the finest Victorian parks in the North West of England and there are also medieval arches and Roman ruins to be found amongst the pretty flower beds.

5. Walk along the city walls

Chester's Roman city walls are a constant reminder of the city's past and add a beautifully unique charm. The red, sandstone defences follow you around the city and you can't visit Chester without walking along the walls. Chester is the only city in Britain that still has the entire circuit of its city walls in place so you can hop on at any point. There are stone steps dotted all around the city centre.

6. Take a boat trip along the River Dee

In the summer months there are lots of options for boat trips along the River Dee. Just walk down to the river near the bandstand and the boat touts will catch your eye. If you'd rather get involved then you can hire a pedalo or a rowing boat too which are available during the summer. It's a lovely way to see the city from a different angle and admire all the beautiful river-front houses.

7. Visit Storyhouse

Storyhouse is a cultural attraction in the city centre and makes a perfect place to take a break from walking. It was an old cinema and has been converted into a cultural space including a library, a theatre, a cinema, a coffee shop, a bar/restaurant. You'll find lots of information about events and things to do in Chester while you're there so it's worth popping in for a look around.

8. Chester Market

There's a brand new market in Chester which opened at the end of 2022. It's gorgeous in there with loads of food and drink stalls and the atmosphere is brilliant. There are a few shops in there (Purely Pots is my favourite for house plants!) but it's all about the food and drink for me.

9. Watch the buskers at the cross

Chester's Cross Junction is where the city's four main streets come together. It's Watergate Street, Eastgate Street, Bridge Street and Northgate Street and it's a lovely spot to sit and appreciate the beauty of the city. Not only that but it's also a popular space for the city's best musicians and entertainers to perform so take a seat and stay for a while!

10. Walk along the River Dee

If you don't take a boat trip then make sure you head down to the river and take a stroll along the banks. There are coffee shops, cafes and pubs dotted along the river so it's a perfect place for a walk.

Historical and cultural things to do in Chester

You're spoilt for choice when it comes to historical and cultural things to do in Chester.

11. Chester heritage festival trail

This is a self guided walking trail created during lockdown to help people discover the Roman, Medieval, Tudor, Stuart, Georgian and Victorian history around the city. You can download the trail here to do at your leisure.

12. Visit Chester Cathedral

The gorgeous cathedral is a welcoming space open to visitors and it is sure to take your breath away and you step quietly through the Grade I listed building. The cathedral gardens are also beautiful and they're a popular spot to sit and enjoy the sunshine in a tranquil setting.

13. Roman Amphitheatre

Another Grade I listed building in the Roman amphitheatre on St John Street. It was once the largest amphitheatre in Britain and, while there isn't much remaining, it's still an impressive site you can't miss if you're looking for cultural things to do in Chester.

The Chester Amphitheatre has a nice grassy space around it and you'll often see people enjoying a coffee or an ice cream on the grass on a sunny day.

14. Chester Roman Gardens

Chester's Roman Gardens may be small but it's such a pretty and serene space. The gardens have been filled with building fragments found within the roman fortress and they're displayed between flowers and lawns.

Chester Roman Gardens are quite small and easily missed if you're not looking out for them. The garden is a short walk from the River Dee so it's an ideal place to stop when walking from the city down to the river.

15. Grosvenor Museum

Located on Grosvenor Street, the Grosvenor Museum is home to historic collections that tell us more about Chester. There are rooms dedicated to the 17th century right through to the 20th century. Admission is free (donations are welcome) and there are often children's activities during the school holidays.

16. Visit St John the Baptist's Church

St John the Baptist's Church was formerly the cathedral in Chester and it still retains a lot of the grandeur you'd expect from a cathedral. It's another very welcoming church and a Grade I listed building that is just as impressive from the inside and out.

17. Visit the ruins of St John's Church

One of my favourite things to do in Chester is visit the eerie but beautiful ruins of St John's Church which are located next to the part of the church that is still standing. It feels as though you've stumbled on a hidden secret in the trees and there's something magical about it.

18. Chester Castle

There isn't an awful lot to see at Chester Castle but it's an impressive structure overlooking the river and those mightly red walls are a true sign you're in Chester. (I also tend to park in the Little Roodee Carpark which is next to the castle and it's a nice walk past the castle and along the river into the city centre!)

19. The Church of St Peter

The Church of St Peter is located next to the cross (mentioned above as a good place to watch buskers). There is also a very welcoming cafe inside the church with events and a lovely sense of community.

20. Chester Military Museum

Chester Military Museum tells the story of soldiers from the 17th century to the present day. There are many rooms exhibiting the Regiments of Cheshire and their travels across the world.

Best bars and things to do in Chester at night

Chester is a great place for a night out here are some of my favourite bars in Chester.

21. Prohibition Bar

Prohibition Bar is a cocktail bar located through a secret entrance on Watergate Street. Playing mostly jazz and blues music with sultry decor and dim lighting, this bar makes you feel like you've stepped into 1920s America.

22. Alexander's Comedy Club

With weekly open-mic and comedy nights, Alexander's is Chester's top comedy club. As well as comedy, there is also theatre productions, burlesque, poetry and famous performers from all over the world.

23. Craft and Company

Another stylish cocktail bar specialising in craft beers and themed drinks evenings. It's a cosy but modern pub with bare brick and wooden beams that give it a rustic, welcoming vibe. They have 16 craft beers and make a cracking G&T too!

24. Liquor and Co

Another cool and cosy cocktail bar serving craft beer and great drinks. But if there is one difference here, it's a secret room. Ask for 'the caretaker' and you're in for a surprise!

25. The Suburbs

The Suburbs is in Hoole so it's a little bit out of the city centre but it's worth it! This environmentally conscious bar serves award winning cocktails in a super cosy and stylish setting. They do serve food too and I can highly recommend the bottomless brunch!

26. Kuckoo

If glamorous Indie rock and roll is your thing then head to Kuckoo after midnight and thank me later! Past-Indie kids will spend the night singing to songs from their youth!

27. Palm

If getting a decent Instagram snap is high on your list of priorities during a night out then get yourself to Palm! With pink interiors, neon signs, flower walls and beautiful cocktails that are begging to be photographed, Palm is a great option for a girl's night out.

28. Red Door

Something for the older crowd, Red Door, within MacDonald New Blossoms Hotel, play classic tunes alongside fabulous cocktails.

29. The Church

The Church's main draw is the stunning location within an old church. It's a bit of a rowdier scene than the other bars on this list but it's a good place for early drinks!

30. The Botanist

You may be familiar with The Botanist chain and Chester's version is gorgeous. A cosy space with a lovely outdoor terrace, a rustic charm, hearty food and great cocktails!

Things to do in Chester with the kids

31. Chester Zoo

Chester Zoo is one of the best zoos in the world and one of the top attractions in Cheshire. At 51 hectares, it's one of the UK's largest zoos. You'll need a full day to explore Chester Zoo properly as there are over 20,000 animals and various parks and gardens to play in.

Don't forget there's also a lovely, family-friendly bistro pub within Chester Zoo and it's a lovely place to recharge your batteries. The zoo can be pretty tiring (for both kids and adults!) so we like to pop in here for a grown-up place to relax.

There are also lots of picnic spots around Chester Zoo so if it's a sunny day make sure you pack a blanket and lots of treats! The parks and green spaces around the zoo can be just as much of an attraction as the animals themselves and we often just visit for a trip to the park and cafe!

If you've visiting Chester around Christmas time then I highly recommend keeping an eye out for tickets to 'The Lanterns' at Chester Zoo. This is a fabulous, festive event where the zoo comes to live after dark with gorgeous animal lanterns.

32. The Ice Cream Farm

The Ice Cream Farm is a dream come true for kids. With over 40 flavours of ice cream and dream-like play areas to explore, it keeps kids from 0-12 entertained all day. There's an outdoor play area, animals, indoor soft play, a huge sand and water play area, tractor rides, miniature golf, diggers and more.

Travel Hack Tip: Entrance is free but you do need to pay for many of the attractions when you enter. It's often best to buy a Play Pass when you enter.

33. Miniature railway through Grosvenor Park

There's an adorable miniature railway that runs through Grosvenor Park in Chester city centre. It's best for little kids who will love the excitement of riding on a miniature steam train! Opening is weather dependent and it isn't open everyday so double check it's running before promising the little ones a visit! The miniature railway is located near to a large wooden playpark and an ice cream stall so you've got a couple of hours of entertainment right there!

34. BeWILDerwood

This is a new attraction in Malpas (about a 30 minute drive from Chester city centre) so I haven't visited it yet but it looks incredible! It's an outdoors, magical forest world based on the book BeWILDerwood by Tom Blofeld. It's a wonky woodland world filled with treehouses and slides, giant swings, zip wires and outdoor creative crafts.

35. Blue Planet Aquarium

The Blue Planet Aquarium is near Cheshire Oaks Outlet Village in Ellesmere Port where there are loads of other family-friendly activities like trampolining and bowling, cinemas, etc.

The Blue Planet Aquarium is the largest aquarium in the North West with thousands of creatures, exhibitions and displays.

My kids LOVE it at the Blue Planet Aquarium but I've got to admit that I find it a bit expensive. But if you've got kids who love ocean creatures then it's sure to be a hit. It's also a good option on a rainy day!

36. Dewa Roman Experience

The Dewa Roman Experience is a really fun educational thing to do in Chester with kids. The experience begins within a real excavation site where you can see Roman, Saxon and Medieval remains buried beneath Chester. It's a hands on experience and you can handle Roman pottery, try on Roman Armour, fire a catapult or create a mosaic. (My son did this recently during a school trip and all the kids LOVED it!)

37. Sick to Death

This is a fun way to discover Chester's dark and creepy past. You'll learn about the history of medicine - which sounds a bit niche! - but it's gory and eerie in a way that kids love. You'll meet the Grim Reaper, discover a time travelling toilet called the TURDIS, learn about autopsies and discover more about magic potions!

I first took my kids when my youngest son was four and he was a bit too young for this experience and found it scary, so I recommend it for kids aged about 6-7 upwards!city

38. CoffeeTots

If you're looking for things to do in Chester with toddlers then you can't go wrong with CoffeeTots. It's a play cafe on Seller Street near the canal where you can enjoy a coffee without worrying about your noisy little ones disturbing anyone!

39. GoApe at Delamere Forest

Delamere Forest is a beautiful place for a family walk and if you're looking for something a bit extra then check out GoApe. It's a treetop adventure course with zip wires and climbing ropes and treetop platforms in the canopy of the forest.

40. Crocky Trail

The Crocky Trail is an outdoor adventure trail filled with wobbly bridges, scary slides, treehouses and fallen logs. Scramble through the trees and swing across streams and enjoy the challenges hidden in nature.

Travel Hack Tip: The Crocky Trail can get really muddy so make sure the whole family are wearing suitable clothing!

41. Manley Mere

Manley Mere is in Frodsham, so it's about a 25 minute drive from Chester, which is home to Cheshire Aqua Park (open to children over 7). If your kids of fans of Total Wipeout then they're going to love this! It's an inflatable outdoor assault course with giant trampolines, balancing beams, climbing walls and blast bags to jump and slide. There's also an adventure trail involving a muddy obstacle course and you can swim in the lake, hire kayaks or paddle boards and there are sailing and paddle sports lessons for kids.

Romantic things to do in Chester for couples

If you're visiting Chester for a romantic weekend away then there are lots of things to do with your other half!

42. Wine tasting

There are a couple of ways you can have a wine tasting experience in Chester. You could visit The Wine School of Cheshire who host themed tasting sessions such as 'A taste of Portugal' at their tasting room. You could visit Veeno Chester for one of their wine tasting experiences. Chester Beer and Wine also offer wine tasting evenings too!

43. Grosvenor Park Open Air Theatre

This open air theatre set within the beautiful gardens of Grosvenor Park is a fabulous theatre experience. There are usually a few productions to choose from which usually include Shakespeare and a family-friendly option.

44. Spa day at the Grosevnor Pulford

The Grosvenor Pulford is just a short drive from Chester city centre and is a beautifully relaxing spa hotel. Treat yourself to a few treatments and allow plenty of time to relax in the pool area and enjoy the gardens.

45. Afternoon tea

There are lots of lovely places to have afternoon tea in Chester. I have a whole post dedicated to it! Read more: The very best places for afternoon tea in Chester

46. Walk along the canals

The River Dee might take centre stage in Chester but don't forget about the lovely canals running through the city. Start with a drink at Telfords Warehouse which is on the canal and start your walk from there.

47. The Wishing Steps

The most romantic spot in Chester is the Wishing Steps, found on the south east corner of the Chester city walls. They are a set of six short steps built in 1785 leading up to the Eastgate Clock. Legend has it that if you run up and down the steps without taking a breath your wish will come true. Whether you want to make a wish or not, it's a beautiful spot and a great photo location to get the Eastgate Clock in the background.

48. Escapism Chester

OK, an escape room might not be the first thing that springs to mind for a romantic day out but, trust me, they're so much fun! Escapism has five rooms to choose from and you'll need to find clues, crack codes, solve puzzles and work together as a team to get out!

49. Harthill Cookery School

For a more traditional romantic thing to do in Chester, check out Harthill Cookery School. The cookery school is set in the grade II-listed Victorian village school at Harthill and they have lots of courses brought to you by Master Chef of Great Britain Brian Mellor. Their courses include baking, bread making, chocolate, cooking with fish or meat and also teens cooking clubs.

50. Walk from Eccleston into the city centre

One of my favourite walks in Chester begins in the stunning little village of Eccleston which regularly wins 'Cheshire's Best Kept Village. It was built in the 1870s to house the employees of the Duke of Westminster's estate and it's just 45 beautiful houses. From the village you can walk down to the river and then walk all the way along the River Dee into Chester city centre. It's a beautiful, flat walk and it's a popular area of paddlers on the river so it can be a bustling but tranquil place to be.

Quirky things to do in Chester

Maybe you've visited a few times before so you're looking for things to do in Chester that are a little out of the ordinary? Here are some quirky and unusual things to do in Chester...

51. Taste of Chester food walking tours

A walking tour where you'll learn more about Chester and get to sample some of the city's top culinary delights!? What's not to love about that!? This food and cultural experience is a relaxed and memorable walking tour where you'll discover the best food in our history city.

52. Chester running tours

Love running and want to discover more in Chester? Then take a look at these running tours! You can choose from three tours; a 5km run along the city walls, a 10km run which takes in more of the Roman ruins and historic landmarks or opt for a custom run that is bespoke to you.

53. Shark dives at the Blue Planet Aquarium

We've already mentioned the Blue Planet Aquarium in Cheshire Oaks but did you know that it's home to one of Europe's largest collections of sharks? You can even dive with these sharks for a really memorable thing to do near Chester!

54. Walking tours with a Roman soldier

Fancy a walking tour with a difference? How about a walking tour with an authentic Roman soldier as your guide!? The tours run daily at 12.00 and 15.00 so it's not an unusual sight to see a Roman soldier walking the streets of Chester. The 90 minute tour will show you the highlights around the city as you discover Chester's Roman heritage.

55. Chester Ghost Tours

With hundreds of ghost sightings around Chester, an evening ghost tour is sure to keep you busy! The night time journey takes you to the creepiest spots in Chester as you're told spine-chilling tales about Chester's mysterious past.

56. The Boardroom Climbing Wall

This indoor climbing wall in Deeside is a fun activity whether you're an experienced climber or it's your first time. If you're new to climbing you can book an introduction course and you can even book a family session which gives your family a private instructor to go through the ropes with you!

57. Make your own beauty products lesson

Now this really is one of the quirky things to do in Chester and is a great option for anyone getting into natural, organic and sustainable beauty. You'll learn all about the suitable ingredients for beauty products and have the opportunity to make aloe vera lotion, anti-stretch body butter, cold cream, lip balm, shampoo bar or a cleansing lotion. Check out Craft Courses for more info.

58. SUP lessons or hire

Make the most of having the river on your doorstep while you're in Chester and try stand up paddleboarding. You can book lessons with Paula from Mindful SUP who focuses on the connection between physical and mental health that comes with the mindfulness of paddleboarding.

59. The Chester Treasure Hunt Trail

This self-guided treasure hunt around Chester is a fun way to discover the city. Sneaky clues are hiding on Chester's buildings to help you find the location of the buried treasure. You'll walk approximately 1.5 miles and the trail will take about 2.5 hours and there's the option to get mobile phone text clues to help if you get stuck! Not only that but you can genuinely win real prizes and be entered into a monthly draw to win £100!

60. Breakout Chester

Another great escape room is Breakout Chester. If you haven't tried an escape room yet you really must because they are so much fun!

Things to do near Chester: Cheshire and surrounds

If you're in the area for a few days then you might be looking for things to do in Chester and the surrounding area. I've broken this into two sections with things to do in and around Cheshire and below I've got things to do in North Wales.

61. Cheshire Oaks Designer Outlet

Cheshire Oaks is just a 15 minute drive from Chester and it's a huge Mcarthur Glen designer outlet. There are 140 designer brands so it's a shopper's paradise and you've also got the Coliseum next door which has more shops, restaurants, a cinema, trampolining and bowling.

62. Delamere Forest

Delamere Forest is a popular spot for a family day out. Walk or cycle (bike hire available) through the forest on one of the five walking and cycling trails or try orienteering, GoApe, Nordic Walking or segway tours.

63. Liverpool

Liverpool is less than an hour from Chester and this creative city is a gorgeous contrast to Chester. Famous for football, music and the friendly, scouse charm, Liverpool is another must-visit city if you're in the North West. It's a bigger city than Chester but still fairly small so you could see a lot in a day.

Read more: The ultimate travel guide to Liverpool

64. Manchester

Another fabulous city that is easily accessible within an hour from Chester is Manchester (yes, there are lots of cities in a small area here!) Manchester is a much bigger city than Liverpool and Chester and it's filled with galleries, museums, beautiful architecture and a great nightlife.

Read more: Check out our Manchester blog posts here.

65. Tatton Park

For one of the more tranquil things to do near Chester, visit Tatton Park, a historic estate and Tudor hall with gorgeous gardens. Tatton Park is famous for its deer who roam the estate. Walk around the parkland, explore the gardens, visit the farm and go inside the mansion!

66. Ness Botanic Gardens

Ness Botanic Gardens are part of the University of Liverpool with over 64 acres of incredible gardens. Join a guided walk through the gardens or look out for guest lectures discussing a huge range of botanical topics. There will always be something different to see depending on what time of year you visit and there's a lovely Botanic Kitchen Cafe too.

67. Lyme Park

Lyme Park in Stockport is an enormous National Trust estate with an incredible mansion house, gardens and deer park. There are cafes and shops selling locally produced products and it's an accredited museum with thousands of items in its collection.

68. Beeston Castle

Beeston Castle was built in the 1220s and is a dramatic medieval castle looking out over the Cheshire plain. As well as the castle, there are also 40 acres of woodland to explore and exhibitions that will help you travel to the Bronze Ages.

69. Gulliver's World

Gulliver's World is a family theme park in Warrington. The rides and experiences are best for primary school age children and there are so many rides and play areas for little ones. There are climbing walls and castles, pirate ships and a ghost house, tractor and digger driving, sandplay, dinosaurs and more!

70. Anderton Boat Lift

Anderton is home to an enormous boat lift in Northwich and has earnt the nickname 'Cathedral of the Canals' thanks to its enormous size. It's one of the 7 Wonders of the Waterways and won Experience of the Year in 2019! If you're still not feeling too excited about a big boat lift, then it's worth noting that Anderton Nature Reserve is a gorgeous spot for a walk!

Things to do near Chester: North Wales

71. Erddig

Erddig is a National Trust property in Wrexham (about 30 minutes from Chester city centre). There's a beautiful country house that houses the Trust's second largest collection of historic items and visitors can go inside to learn more about this incredible family home. There's a restaurant, small shop and incredible gardens to explore and there are often fun events suitable for the whole family. The Apple Festival in October is a popular favourite with lots of ciders to try and apple-related activities.

72. Nant Mill

Nant Mill Country Park in Wrexham is a beautiful woodland area with walking trails alongside streams. One walk takes you to a stunning waterfall where you can swim on a hot day.

73. Llangollen

Llangollen is a pretty village popular with tourists on the River Dee and, for such a small place, there's a lot to see and do! Llangollen is part of the UNESCO World Heritage Site that runs for 11 miles along the canal from Gledrid to the Horseshoe Falls. While you're in Llangollen make sure you visit the Horseshoe Falls, walk along the aqueduct and visit Plas Newydd Hall.

I've got a blog post with a Llangollen weekend itinerary here!

74. Snowdonia National Park

Snowdonia is just an hour from Chester and this beautiful national park shouldn't be missed. You can enjoy the gorgeous scenery and rolling hills from the comfort of your car as you admire the views during a leisurely drive. Or you could get involved with one of the many activities available in Snowdonia and I've got 10 of the best adventure activities in Snowdonia here.

75. Climb/ride up Snowdon

If you're the hiking type then you can't visit Snowdonia without hiking up Wales' highest mountain. I've got some tips for climbing up Snowdon here. If an epic, all-day mountain climb isn't for you then there's always the option to take the Snowdonia Railway to the top. Yes, there's a train that takes you to the top of Snowdon!

76. Chirk Castle

Chirk Castle is a National Trust castle near Wrexham. It's incredibly well preserved and is one of my favourite castles in Wales. You can explore the castle, gardens and cafe and enjoy the many events held here. If you're visiting at Christmas time then you must go inside the castle to see the incredible Christmas trees and decorations. The castle is magical at Christmas and the team go all out to decorate it like the family used to.

77. Llandudno

Llandudno is a traditional seaside town with pebble beaches, a 19th century pier, arcades, fish and chips and that quaint, old-fashioned holiday vibe. It's the largest seaside resort in Wales and it's a lovely place for kids.

Read more: 4 places to visit along the North Wales Coast
A sustainable lobster sea safari in Llandudno
78. Portmeirion

Portmeirion is one of the most magical and unexpected places to visit in all of Wales. It's an Italian-style village complete with colourful buildings, bright gardens, grand statues and intricate designs everywhere you look. This mini village has bars, restaurants and cafes as well as woodland walks and perfectly landscaped gardens.

Read more: Visiting Portmeirion, the Italian-style village in North Wales

79. Gwyrch Castle

If you're a fan of I'm a Celebrity, Get Me Out of Here then you won't want to miss a trip to the incredible Gwyrch Castle where the show was filmed during the Covid pandemic. The stunning castle will bring back lots of memories from the show but even if you're not a celeb fan you'll still love a trip to this crumbling old building. It's a magical place in a beautiful setting looking out to sea.

80. Beddgelert

One of my favourite villages in North Wales is Beddgelert, a quaint place where time stands still and nothing seems to have changed since I was a child (in the best way!) Visit the tea rooms and the traditional pub, admire the stone buildings and walk along the river. You can also visit the grave of Gelert, a legendary dog who saved the life of the princes' son and lost his own life as a consequence. It's a tragic tale and you can walk to the little house where he once lived.

Best restaurants in Chester

Chester has seen a bit of a restaurant revival over the past few years with lots of lovely little restaurants popping up around the city. Here are some of the best and places I think you should visit while you're in Chester!

81. Atina Kitchen
Best for burgers
Atina Kitchen on Foregate Street is an independent restaurant that's great for brunch, lunch or a casual dinner. They're well known for their incredible burgers and decadent mac and cheese! There's a cosy little suntrap of a courtyard at the back that makes a perfect place on a sunny afternoon.

82. Chef's Table
Best for a special meal
Chef's Table is a small but popular independent restaurant where we go for a 'fancy meal'. The food here is incredible with a real focus on using fresh, local, seasonal produce in a smart but friendly environment. The restaurant is in the Michelin Guide and has two AA Rosette Awards for Culinary Excellence.

83. Sticky Walnut
Best for dinner with friends
Sticky Walnut is in Hoole so it's just outside of the city centre. It's a neighbourhood bistro serving hearty dishes with the best ingredients.

84. Hickory's Smokehouse
Best for casual lunches
Hickory's is a popular riverside restaurant with a large outdoor seating area looking out to the river. They specialise in grilled and smoked meats with an informal and fun BBQ vibe.

85. Oddfellows Chester
Best for dinner and cocktails
Oddfellows hotel, bar, restaurant and garden is a great city centre option for dinner and cocktails. With eclectic decor it has a fun and quirky vibe and the 'Secret Garden' is a lovely spot for a cocktail.

86. Joseph Benjamin
Best for date night
Joseph Benjamin, on Northgate Street, has that perfect mixture of cosy yet luxurious with a delicious menu that's just the right side of fancy.

87. The Chester Grosvenor
Best for a Michelin Starred meal
The Chester Grosvenor is home to four restaurants but you'll want to be at the Simon Radley restaurant for fine dining. The restaurant has held a Michelin star since 1990 and has been awarded 4 AA Rosettes. The tasting menu here is incredible!

88. Artichoke
Best for a stylish Sunday roast
Artichoke is well known for the incredible Sunday roast but they do an incredible pizza too! The stylish bistro sits on the side of the canal and is also a lovely place to sit with a beer on a sunny day.

89. 1539
Best for a backdrop with wow factor
1539 is all about the backdrop as it looks out over the racecourse. It's the place to be seen and is a popular option with big groups, especially on race day!

90. The White Horse
Best for a family meal
If you've got little ones with you then I highly recommend heading to The White Horse. It's a gastro pub within the grounds of the racecourse and it's a lovely, modern, airy and stylish family pub. The outdoor area is lovely and there's a huge play area for the children that's close enough to see them but not close enough to hear them! Perfect!

Best cafes in Chester

If you're looking for a caffeine fix and a light lunch in Chester then here are a selection of my favourite cafes. One of the best things to do in Chester is simply to stroll, browse, get lost, wander and then head to a stylish cafe for a pick-me-up!

91. The Jaunty Goat

The Jaunty Goat on Bridge Street serves the best coffee in Chester. Fact! They also have a new plant-based coffee shop on Northgate Street so they're leading the trend when it comes to coffee and plant-based diets in Chester.

92. Chalk Coffee

If you like your cafes to be dimly lit with rustic charm and plenty of green plant life then you're going to love Chalk Coffee. Come for the coffee, stay for the breakfast, and brunch, and lunch, and cake...

93. Snugbury's on the river

This charming little cafe serves great coffee, ice cream, cakes and sandwiches but the real appeal is its riverside position next to the stunning Queen's Park Suspension Bridge.

94. The Flower Cup

This botanical coffee shop located on the historic rows on Watergate Street is an Instagrammer's favourite with their planet-themed decor, neon signs and their delicious (and very photogenic!) brunch options.

95. PicNic Chester

This may technically be a Mediterranean restaurant but PicNic is also a lovely place for a coffee. Choose a window seat, order your favourite caffeine fuelled beverage (even if it is an Espresso Martini!) and enjoy watching the world go by as the people of Chester stroll past.

96. Short and Stout

This independent cafe in Hoole serves specialty coffee, loose leaf teas and homemade cakes. The delicious menu is full of bright, healthy and modern dishes (yes, they're very Instagramable!) and their takeaway cake boxes are incredible.

97. The Little Yellow Pig

The Little Yellow Pig is another independent favourite in Hoole and specialises in great coffee and amazing brunches. It's modern, bright and friendly and is one of the top spots in Chester to get your avo on sourdough and a nice flat white.

No, you're a millennial cliche.

98. Panna Coffee

Panna Coffee is a specialty coffee house serving healthy food as well as delicious healthy juices and hardware to make your perfect brew at home. The location beneath the rows on Watergate Street is just dreamy and it's such an iconic spot in Chester.

99. Shrub

Shrub is a gorgeous, modern cafe serving amazing coffee, great food and cocktails. This space is beautiful with green walls and leafy decor and they even have outdoor seating on the rows of Eastgate Street! Come for the coffee, stay for the poke bowl, stay even longer for a Saigon Fizz.

100. Neighbourhood Bakehouse

This artisan bakery and specialty coffee shop on Northgate Street is last but by no means least on our list of 100 things to do in Chester. Serving colourful smoothies, delicious cakes and their oh-so amazing sourdough and an amazing array of baked goodies, this is the place to go for an 11am pick-me-up!

And there it is, 100 of the best things to do in Chester and the surrounding area!

Chester FAQs

Should I take an open-top city sight seeing bus tour?

You will see the red buses offering open-top city sight seeing tours. This is a great way to get a glimpse of everything Chester to offer so I would recommend it if you're short on time or have mobility issues and won't be walking far. It's also a fun thing to do in Chester with kids as they always love a bus tour!

But if you're able to walk, I'd recommend trying to see as much as you can on foot and skip the sight seeing tour.

Chester is a small, walkable city and you'll be able to see a lot just by wandering around the beautiful, cobbled streets. This epic list of things to do in Chester might seem overwhelming but everything in the city centre is very compact!

Can I combine a trip to Chester with the Lake District?

Yes! Chester is a great city to combine with a trip to the Lake District. The drive from Chester up to the Lakes is less than two hours so this would be a lovely combination of city and countryside.

Another nice option would be to combine Chester with Snowdonia. Chester's surrounding countryside is stunning and North Wales is so close that it would be a shame to miss it!

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Whether you're a local looking for new ideas or a visitor here for the weekend, here are 100 of my favourite things to do in Chester...

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Bars and Pubs in Chester | Places to Drink | Chester.com

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Bars and Pubs in Chester | Places to Drink | Chester.com

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You can see our choice of the top selection of bars and pubs in Chester and find the best places to drink that best suit your tastes.

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Use this site to find a local team to play for. All ages, genders and abilities

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Welcome to the Cheshire FA website - the home of local football in cheshire.

We are proud to be developing football in Cheshire, providing opportunities For All, regardless of age, ability, gender, faith, sexuality or background to get involved in the game - in whatever role they choose.

Wherever our journey in the game takes us, our focus is to Change Lives Through Football.

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Girlguiding | We help all girls know they can do anything

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We prepare young people with skills for life. Each year we help over 460,000 girls and boys enjoy fun and adventure while developing skills to succeed. Do more. Learn more. Be more.

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Play Netball - Info on where to get involved in netball in your area

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For all age groups

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Whether you are just starting out, play regularly or want to return to the game there's a type of Netball to suit your background and ability. Here's a whole host of different ways that you can master your skills and have fun out on court.

So what are you waiting for - your Netball journey starts today!

However, if you're not sure and want to talk to someone. Get in touch with your local Netball Development Officer who can help you find the best option.

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Play Netball - Info on where to get involved in netball in your area

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Want to know where to play Netball in your area and who to contact? Are you wanting to get back in to Netball without the competition pressure?

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AgainstTHEGRAIN

Against The Grain are a theatre collective comprised of a small number of actors, directors and writers staging 3-4 productions per year in Chester.

Caldy Valley Voices

Friendly community choir welcoming all ages and abilities. Meet weekly, singing choral music from a wide range of musical genre.

​Capenhurst Art Club

Encourages members to pursue their artistic ambitions in a variety of mediums, through tutoring and personal development. We also hold an annual exhibition of our own work every October.

Cheshire Chord Company

A versatile vibrant, award-winning ladies a cappella chorus, specialising in exciting, high energy performances. Repertoire includes ballards to jazz; and pop to barbershop.

Chester and North-East Wales Organists' and Choirmasters' Association

CNEWOCA exists to promote the organ and it's repertoire by providing events and forums for organists, choirmasters and all who enjoy listening to organ and choral music.

Chester Bach Singers

A choir of about 40 voices, was formed in 1976 and has, since then, established itself as a leading chamber choir in the North West, giving five or more concerts per year in the Chester area. Programmes include large-scale choral works with orchestra as well as chamber works ancient and modern. The choir is committed to musical excellence and to the encouragement of young musical talent. Admission to the choir is by audition.

Chester Debating Society

Promote debate by proposing and opposing a variety of topics. Members are invited to join in the debate in accordance with our agreed protocol.

Chester Film Society

Chester Film Society offers the chance to see some of the finer films of world cinema in a relaxing and appreciative atmosphere.

Chester Folk Survivors

Organisers of the Chester Folk Festival, February Folk Day and other folk music events.

Chester in Concert

Produces the Music in Chester and District website to raise the profile of live music in Chester and District. Details are also put into a printed leaflet.

Chester Ladies Choir

We are a group of 50 ladies who love to sing! We sing a varied repertoire and perform two main concerts each year as well as charity concerts and weddings. New members are welcome.

Chester Music Society

Chester Music Society promotes and encourages performances of classical music and choral music through the four arms of society: choir, celebrity concerts, club and youth choirs.

Chester Music Society Choir

A community choir of 170 members performing major choral classics.

Chester Operatic Society

Stages full musical theatre productions and concerts in and around the city. Concerts present lively combinations of musical theatre, light opera, classical and popular music. A registered Educational Charity keen to promote the participation in and appreciation of the operatic and dramatic arts. Established in 1922.

Chester Philharmonic Orchestra

Chester Philharmonic Orchestra is one of the premier non-professional orchestras in North West England. More details about their concerts can be found on their website.

Chester Photographic Society

Organises a programme of lectures, competitions and formal and informal instruction relating to photography. Aimed at amateur photographers from beginners to advanced workers.

Chester Schools Concert Band

Gives young musicians the opportunity to play an extended repertoire of music in addition to that played in school bands. We undertake a foreign tour every two years. Rehearsals Tuesdays during term time.

Meet at: Bishops High School, Vaughans Lane, Chester, CH3 5XF

Chester Little Theatre

Award winning amateur drama club presents six productions annually and welcomes new members for involvement in all aspects of producing plays and running its own theatre.

Chester Writers

A friendly, informal group which is open to every sort of creative writing. Provide constructive criticism and socialising for creative writers. We have occasional group projects and writing themes.

City of Chester Brass Band

A local band for people of all abilities. We are also available for concerts etc.

The City of Chester Male Voice Choir

The Choir is long established in the City, is a registered charity and performs in concert for a variety of charities, holds its own festival concerts twice a year and a Christmas concerts. The Choir is a favourite for wedding ceremonies too. The choir has won many accolades over the years and its motto is 'We Sing to Serve'.

Con Fuoco

We are a small friendly group or woodwind players - mainly adult returners and young people just out of formal education. We play a range of charitable concerts throughout the year with a wide repertoire of music.

Meet: St Clare's Parish Hall, Hawthorne Road, Lache, Chester, CH4 8HH

Deva Flamenco

Deva Flamenco are a voluntary community group who promote appreciation of flamenco. Weekly dance classes, occasional workshops by visiting dancers, talks, workshops for schools and community groups. Dance shows.

Meet at: New Scene, Limewood Close, Newton Lane, Chester CH2 2HH.

Contact: Christine Stockton

Telephone: 01244 383293

Email: stockton.christine@googlemail.com

Also on Facebook

Farndon and District Brass Band

The Friendly Band, established in 1897. The band have an extremely enthusiastic MD, instruments and uniforms, they are looking to bolster their numbers with players required in all sections. The Band meets on Thursday evenings at 7.45pm, the juniors meet on Wednesdays at 7pm and the ensemble meet on Wednesdays at 8pm.

Majestic Academy of Performing Art

We are a Chester-based non-franchise performing arts academy that works towards educating and training (dancing, singing, and drama) the next generation of artists.

Minerva Arts

Minerva Arts is a Youth Arts Education and Development Organisation based in Cheshire running Youth Theatre and other projects

Meet at: Kingsway Buildings, Chester, CH2 2UB; Cheshire Military Museum, Chester, CH1 2DN; Malpas Young Person's Centre, Chester Road, SY14 8HT

Contact: Steph Brocken

Telephone: 07894 858934

Email: minerva_arts@live.co.uk

Music at Wesley

A Music Society, promoting recitals and concerts at the Wesley Church Centre, raising Funds for its parent charity: Wesley Methodist Church, Chester.

One A Chord

A friendly and welcoming mixed choir, of all ages, meeting once a week on Monday's 7-8.30pm. We sing all sorts of styles and types of music, pop, musical theatre and classical, but all with the aim of having fun and enjoying a musical start to the week!

Meet at: Stanley Palace, Watergate Street, Chester, CH1 2LF

Rastros no Ar Capoeira and Dance Community Interest Company

Developing and sharing capoeira (energetic Brazilian art form) and dance across Cheshire West and beyond through classes, workshops, events, after-school clubs and special projects.​

Simply Lyrical Choir

We are a friendly female choir of all ages, singing modern pop and songs from musicals. We meet every Wednesday evening at 8pm - 9.30pm. Free taster sessions.

Email: sueell45@gmail.com

Meet at: All Saints' Church Hall, 2 Vicarage Road, Hoole, Chester , CH2 3HZ.

Society of Thirteen

We put on about 10 lectures a year (September to June, Monday evenings) of general interest (history, travel, art, science) and arrange occasional trips.

Tip Top Productions

TTP community theatre company producing panto yearly. All ages, experience, actors, singers & dancers are welcome.​

Upton Dramatic Society

We put on two amateur drama productions each year in December and March.

Waverton Handbell Ringers

The Waverton Handbell Ringers are a well-respected group of musicians who enjoy ringing handbells and perform often throughout the year. We currently have three levels of ensembles from beginners to advanced. We strive to be the best musicians we can be on handbells.

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Local arts and activity groups across west Cheshire.

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Crossfit Chester | Constantly varied, high intensity, functional movement

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The Workouts Of the Day can be found via the WodBoard app You'll have access to the programming, along with leaderboards and more information about movements. Looking to join? Drop us a message of use this link for more information:...

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Crossfit Chester | Constantly varied, high intensity, functional movement

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The Workouts Of the Day can be found via the WodBoard app You'll have access to the programming, along with leaderboards and more information about movements. Looking to join? Drop us a message of use this link for more information:...

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Walking in Chester and Cheshire | Walking routes

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In line with current government guidelines, you can continue to exercise alone, with one other person or with your household or support bubble. This should be limited to once per day, and you should not travel outside your local area. For full guidance click here.
Explore the stunning scenery and wildlife of the region by walking in Cheshire, with hundreds of walks to suit all ages and abilities, there has never been a better time to enjoy breathtaking views, wild moorlands and rocky ridges.

Introduce the family to the joys of walking, with a hike up to White Nancy; the iconic Grade II listed folly that dominates the Cheshire Plain. Let imaginations run wild with a walk through the legend filled woods of Alderley Ege to Stormy Point, the setting for Alan Garner's novel The Weirdstone of Brisingamen.

If you are feeling energetic then stride out along the Griststone Trail, a 35 miles route that stretches from Disley to Kidsgrove or the Sandstone Trail, one of the most popular long distance walks in the North West.

If you are looking for something a little less energetic, take a leisurely stroll around one of the many towns and villages that Cheshire has to offer.

Top 10 Cheshire Walks

1. The Sandstone Trail - Grade: Long distance, Distance: 18km/11 ¼ miles, Time: 5-6 hours

2. The Gritstone Trail - Grade: Long distance, 35 mile / 56 km trail.

3. Shutlingsloe Walk - Grade: Challenging, Distance: 10km/6.5 miles, Time: 3-4 hours

4. Bosley Cloud - Grade: Challenging, Distance: 4 km / 2 ½ mile, Time; 1 ½ - 2 hours

5. The Whitegate Way - Stretching for six miles (10km) from the heart of Winsford to Cuddington, the route offers easy walking for all ages along a varied route.

6. Marbury Country Walk - Grade: Easy, Distance: 4 km/ 2.5 miles, Time: 1 - 2 hours

7. The Edge - Alderley Edge - Distance: 1.6km (1mile) circular route. Time: 45 minutes to 1 hour.

8. The Wirral Way

9. Anderton Nature Park - Anderton Nature Park provides a haven for wildlife on restored industrial land adjacent to the historic Victorian boat lift and near to Northwich town centre.

10. Teggs Nose - Grade: Easy walking, Distance: 2.75km / 1 mile circular walk, Time: 30 minutes - 1 hour, plus stops to admire the views

For more information about walking in Cheshire, browse the list of walking trails below:

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Walking in Chester and Cheshire | Walking routes

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In line with current government guidelines, you can continue to exercise alone, with one other person or with your household or support bubble. This should be limited to once per day, and you should not travel outside your local area. For full guidance click here.

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646 Veterinary Practices found matching "Ch24bd"

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646 Veterinary Practices found matching "Ch24bd"

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Use our Find a Vet service to look up a veterinary practice in your local area and see the services and facilities they provide.

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3 Best Dog Walkers in Chester - ThreeBestRated

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Expert recommended Top 3 Dog Walkers in Chester, UK. All of our dog walkers actually face a rigorous 50-Point Inspection, which includes local reviews, history, business standards, ratings, satisfaction, trust, price and their trading excellence. You deserve only the best!

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3 Best Dog Walkers in Chester - ThreeBestRated

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Expert recommended Top Dog Walkers in Chester. How do we actually find? ThreeBestRated.co.uk 50-Point Inspection includes everything from checking reputation, history, complaints, reviews, ratings, satisfaction, trust and cost to the general excellence.

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Bache is an unstaffed station, please purchase a ticket from the automatic ticket vending machine before travelling.

Step Free Access Rating: B

Step between platform and train: 201 - 400mm (7.9 - 15.7 inches)

Local Taxis: 0151 355 1122, 01244 34 34 34

Car Parking: 61 spaces

Secure Cycle Parking: 20 spaces

Cycle Racks: 8 spaces
Accessibility Network Map Rail Replacement Bus Stop Map

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All the information you need on the Bache Merseyrail train station.

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Discover Chester railway station. Getting to & from, buying & collecting train tickets, staffing, facilities, accessibility, & mobility access.

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Chester Zoo | Start Your Adventure | Creating Unforgettable Experiences

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Chester Zoo | Start Your Adventure | Creating Unforgettable Experiences

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Buy tickets, see what's on and plan your visit to Chester Zoo! Create unforgettable experiences and discover more about amazing animals

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The Crocky Trail - Theme park in Waverton, Chester

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Theme park in Waverton, Chester The Crocky Trail is a beautiful adventure trail in Cheshire with a series of scary slides and rides for a full family day out.

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10 top rated dog-friendly attractions in Cheshire

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10 top rated dog-friendly attractions in Cheshire

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As lockdown restrictions start to lift, and the warmer weather starts rolling in, families can finally start to plan some fun days out in the…

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Taxi Services in Chester - Visit Chester

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Chester Taxi Service offers a comprehensive taxi service in Chester. This includes taxi runs (station, theatre, restaurants, shopping), wheelchair friendly minibuses for larger groups, airport transfers from Chester and chauffeur services for weddings or any other need.

KingKabs have been providing Chester taxis for more than 50 years. Established in 1968, located right in the heart of the city centre, KingKabs is Chester's longest established provider with over 500 taxis, executive cars and minibuses.

Taxi numbers:

Chester Taxi Services - 01244 421024 (for online bookings and credit cards payment)

KingKabs - 01244 343434

Abbey Taxis - 01244 318318

Chester Radio Taxis - 01244 372372

All Hackney Carriage Taxis (Black Cabs) in Chester are Fully Licensed and Insured for 'Public Hire'. There are some Taxi Ranks around Chester City Centre which operate 24 hr, and some which are just evening / nightime ranks.

24-hour ranks:

Chester Railway Station

Princess Street - behind town hall

Bridge Street - bottom next to white friars

Foregate Street - outside Primark

Evening / Night Time Ranks:

Bridge Street - top right hand side near cross

Foregate Street - bus stop on City Road roundabout

Frodsham Street - right hand side halfway down

Northgate Street - next to old Odeon

Northgate Street - opposite forum

Northgate Street - outside Rb's

Northgate Street - opposite Coach House

St John Street - left hand side

St Werburgh Street - opposite Cathedral

Eastgate Street - under Clock

Some approximate prices for Hackney Carriages in Chester:

Chester Zoo - From £11 from Chester train station

Cheshire Oaks - From £15

City centre from the train station - From £6.50

Chester Racecourse from Train station - From £7

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Taxi Services in Chester - Visit Chester

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7 Benefits of a Go Ape Adventure

Go Ape adventures are great fun, plus they provide a great physical and mental challenge. There are even more benefits to joining us on an outdoor activity at Delamere Forest. Find 7 of them here.
Find out more

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Delamere Forest Activities | Outdoor Activities Near Me | Go Ape

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Looking for things to do in Delamere Forest? Go Ape Delamere Forest has activities for children and adults. Things to do at Delamere Forest include high ropes activities for everyone over 1m tall, and Forest Segways, our two-wheeled forest adventures. Go Ape truly is the best place for Delamere Forest activities.

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Delamere Forest, within easy reach of both Manchester and Liverpool, is a place to let off steam, escape the crowds and find peace in the heart of the forest.

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This space can be booked out for party

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Dorin Park School and Specialist SEN College | Chester, Cheshire

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Dorin Park School and Specialist SEN College

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Dorin Park School and Specialist SEN College | Chester, Cheshire

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Special school in Chester for pupils age 2-19 with physical difficulties, complex moderate learning difficulties, complex medical needs and complex needs.

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Children’s Education Advisory Service (CEAS)

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Children’s Education Advisory Service (CEAS)

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Children’s Education Advisory Service (CEAS) supports operational effectiveness through the provision of educational support to Service and eligible MOD civilian families.

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Children’s Education Advisory Service (CEAS)

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Children’s Education Advisory Service (CEAS) supports operational effectiveness through the provision of educational support to Service and eligible MOD civilian families.

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The official website of Christleton RUFC - Rugby in Chester with news, fixtures, player profiles, match highlights and more!

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This site list jobs that are available for forces families.

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Welcome to Forces Families Jobs

Forces Families Jobs is the go-to place for training, employment and volunteer roles for family members of currently serving UK military personnel.

Apply for jobs and access employment and training opportunities with companies and organisations who are Forces family friendly.

You can use this website with confidence, knowing that employers have signed the Armed Forces Covenant or are able to demonstrate their commitment to the Armed Forces.

This is your gateway to accessing information about acquiring new skills, upgrading your existing skills or applying directly to employers who are understanding of the unique challenges that come with being a family member of a serving person.

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forces families job employment opportunities training opportunities spouses military wives uk united kingdom apply find a job start a business vacancies return to work civilian british army family support mod free courses husbands service leavers family members enterprise training armed forces covenant partner employment aff army families federation nff naval families federation raf royal air force employment support cv writing recruit for spouses interview skills signposting tri-service platform one stop shop partnership ex military transition careers education jobs from home portable careers apprenticeships online term time hours office flexible working qualifications job placement planning local database army & you defence dependants current serving reserves

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Forces Families Jobs is the go-to place for training, employment and volunteering opportunities for family members of currently serving UK military personnel. Apply for jobs and access employment and training opportunities with companies and organisations who are forces family friendly.

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Recruit for Spouses - Returning talent to the workplace

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B Corp Certification means we are committing to becoming leaders in the collective movement for an economic structure which is honest, fair and restorative for people and for the planet. These values are woven into the fabric of our businesses policies, and to complete Certification, the company will legally embed this commitment to purpose beyond profit into our Company articles and undergo verification every three years to maintain our B Corp Certification

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Recruit for Spouses - Returning talent to the workplace

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Helping military spouses get back into the workplace. We make remote, flexible working possible for the armed forced community

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Although is states working mums this site offer jobs for all. Is has jobs that can be done from home and jobs with flexible hours

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Best Days Out & Places To Visit in the UK

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We have many fun days out for you and your family to enjoy across the UK. Discover things to do and places to visit near you with the National Trust.

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The Club (located at Plas Newton Lane since 1976) now provides extensive and high quality facilities to the local community and numerous organisations including schools and various sporting and social groups.

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Jobs Page - Chester Zoo | Jobs | Search here for your perfect career

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Details of seasonal jobs at Chester zoo can be found here

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Jobs Page - Chester Zoo | Jobs | Search here for your perfect career

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View all the career opportunities available, use the filters to narrow down the careers that speak to you, or create Job Alerts to let you know if a job matching your criteria becomes available.

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Career Pursuit Magazine — Career Pursuit

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Career guide for UK Military partners and families

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Career Pursuit Magazine — Career Pursuit

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Career Pursuit is a not-for-profit magazine providing career and business advice to military spouses and veterans. Packed with valuable advice and guidance from industry experts, this magazine is your ultimate companion on your journey to a fulfilling career or dream business.