# data[].attributes.body
General Briefing by: Marcus
Department Briefing by: Constance (Manager)
Topic: TM & MM Flow Presentation

Key Learnings:

Talent Management (TM): KPI, PDCA, attendance, reward planning

Marketing Management (MM): 6A framework, sales, reviews, automation with welcome message, referral (for members), and blasting (manual/video guidance)

Tasks:

Finalized strategic proposals

Sorted and managed client records

Handled customer system setup and poster design

Created voucher template materials

Supported team with urgent work

# data[].attributes.body
Department Briefing by: Sam
Topic: Hook System Configuration

Key Learnings:

Every hook has customizable functions (e.g. value-based or percentage-based vouchers)

Tasks:

Refined proposal for supervisor review

Maintained customer data accuracy

Helped clients with setup/design needs

Created marketing visuals

Supported time-sensitive team matters

# data[].attributes.body
Morning Briefing by: Jennies & Marcus
Department Briefing by: Sam
Topic: 7 Hook Campaign Ideas

Key Learnings:

Hook types include:

1. Cross-over

2. Service-based

3. Product-focused

4. Lucky draw/Spin wheel (e.g. gold, motorbike)

5. RM1 campaign

6. Voucher

7. Discount

Tasks:

Continued work on strategy draft

Organized client data in system

Supported customer requests (system/design)

Designed new voucher templates

Handled urgent internal support

# data[].attributes.body
Morning Briefing by: JC & CK Ang
Topic: Loyalty Program Setup & FFC Formula

Key Learnings:

FFC = Feeling, Fact, Compare

Loyalty system setup includes:

1. Product management

2. Membership plan

3. Referral type

4. Customer form

5. Hook

6. E-shop

Tasks:

Worked on proposal research

Sorted and refined customer database

Assisted with technical and design-related customer requests

Created voucher designs

Responded to internal urgent tasks

# data[].attributes.body
Morning Briefing by: Hong Shean & Fion
Topic: 3 Customer Types for Follow-Up

Key Learnings:

Follow-up categories:

1. Pending customer reply

2. Customers to be updated

3. Inactive/quiet customers

Tips: set reminders, share updates, use Zoom and Playbook tools

Tasks:

Continued strategy development

Cleaned customer data records

Assisted clients with setup and promotional visuals

Designed voucher templates

Helped teammates with urgent tasks

# data[].attributes.body
Morning Briefing by: JB Team & Marcus
Topic: Weekly Workflow Recap

Key Learnings:

Emphasis on consistency and performance in weekly tasks

Tasks:

Conducted further business strategy research

Sorted and organized customer information

Helped with client system setup and poster requests

Designed new member vouchers

Responded to time-sensitive internal requests

# data[].attributes.body
Tasks:

Advanced work on strategic research proposal

Cleaned and managed customer database

Supported customers with setup and design requests

Created marketing visuals including vouchers

Assisted team with urgent needs

# data[].attributes.body
Morning Briefing by: Leonard & CK Ang
Topic: Industry Pain Points – Automotive & Salon

Key Learnings:

Automotive Industry:
• Marketing: customer retention, limited exposure, price sensitivity
• Talent: high turnover, skill gaps, attitude challenges

Salon Industry:
• Marketing: traffic, branding, conversion
• Talent: exposure, SOP & training

Tasks:

Continued proposal research for supervisor presentation

Maintained and updated customer data

Handled system and design-related support

Developed visual marketing vouchers

Provided urgent team assistance

# data[].attributes.body
Morning Briefing by: Zhen Qi & Fion
Topic: TAT Guideline & Issue Categorization

Key Learnings:

Introduced response categorization for submitting customer issues to IT:

1. Urgent – high impact (e.g. payment failures)

2. High – major issues (e.g. operational disruption)

3. Medium – minor functional bugs

4. Low – visual/UI concerns

Tasks:

Researched strategic proposals for company improvement

Organized and cleaned customer database

Assisted with system setting configurations and poster design

Designed “Welcome New Member” voucher template

Supported team with urgent tasks

# data[].attributes.body
Morning Briefing by: Kah Wai & CK Ang
Topic: New Morning Meeting Flow & Sales Funnel Recap

Key Learnings:

Morning structure split into full team & sub-team meetings

Customer funnel breakdown:

1. Onboarding – training & roadmap clarity

2. Go Live – system in actual use

Tasks:

Organized and updated customer database

Supported customer setup and poster design

Designed voucher materials

Assisted with ad-hoc internal tasks

# data[].attributes.body
Morning Briefing by: Kar Ding & Fion
Topic: PDCA Framework Application

Key Learnings:

PDCA concept for workflow improvement:

1. Plan

2. Do

3. Check

4. Act

Tasks:

Strategy refinement for internal sharing

Sorted and managed customer data

Responded to client setup/design requests

Created promotional voucher content

Provided assistance on urgent internal tasks

# data[].attributes.body
Morning Briefing by: Qiao Rou (JB Team) & CK Chong
Topic: Midweek Progress Sharing

Key Learnings:

Shared team strategies and progress checkpoints

Tasks:

Researched additional business strategies

Performed customer database cleanup

Assisted clients with design/system needs

Worked on voucher visuals

Helped with urgent assignments from team

# data[].attributes.body
Topic: Task Focus Day

Key Learnings:

Self-managed time to maximize task efficiency

Tasks:

Compiled strategic suggestions

Organized client records in system

Fulfilled customer design and setup needs

Designed voucher templates

Responded to urgent internal requests

# data[].attributes.body
Morning Briefing by: Jennies & CK Ang
Topic: Strategy Finalization

Key Learnings:

Guidelines for aligning proposals with sales objectives

Tasks:

Finalized parts of business strategy proposal

Maintained and refined customer data

Helped clients with configuration and design tasks

Created voucher visuals

Supported urgent team tasks

# data[].attributes.body
Morning Briefing by: JC & Marcus
Topic: Sales Routine & Call Discipline

Key Learnings:

Sales call routine:

1. Monday/Friday for outreach

2. Tuesday–Thursday for presentation prep

Tips for calls: overcome fear, accept rejection, focus on volume

Tasks:

Continued strategic research

Performed customer data sorting

Supported client system setup and poster requests

Designed voucher templates

Assisted teammates on urgent matters

# data[].attributes.body
Morning Briefing by: Hong Shean
Topic: Research Progress Review

Key Learnings:

Feedback on previous strategy drafts

Emphasis on clarity and alignment with company vision

Tasks:

Carried on with strategic business proposal

Updated and managed database records

Responded to customer setup/design needs

Designed visual templates

Provided help to teammates for urgent tasks

# data[].attributes.body
Morning Briefing by: JB Team & CK Ang
Topic: Strategy & Support Continuation

Key Learnings:

Emphasis on clear proposal presentation for strategy alignment

Tasks:

Refined strategic recommendation list

Maintained customer database accuracy

Helped with system configurations and visuals

Created voucher templates

Handled urgent team support tasks

# data[].attributes.body
Morning Briefing by: Kar Ding & Marcus
Topic: Company Achievements & New Feature Launch

Key Learnings:

Dato announced MD Status recognition by MDEC

Introduction of AI Assistant chatbot for customer service

Tasks:

Assigned to develop XiaoHongShu persona for AI Assistant

Researched strategic initiatives for proposal

Cleaned up customer data

Assisted with customer settings and poster design

Created voucher visuals

Supported colleagues in high-priority tasks

# data[].attributes.body
Morning Briefing by: Leonard & CK Ang
Topic: User Guide Draft Review

Key Learnings:

Reviewed user guide to understand system flow

Gained deeper understanding of end-to-end processes

Tasks:

Continued work on strategic business proposal

Organized and maintained client database

Delivered customer assistance for system and design

Designed voucher templates

Provided team support during busy periods

# data[].attributes.body
Morning Briefing by: Zhen Qi & Fion
Topic: Company-Wide Town Hall Event

Key Learnings:

Attended Town Hall to celebrate departmental achievements

Engaged in inter-departmental networking

Tasks:

Continued strategy proposal development

Updated and sorted customer records

Handled poster design and customer setup support

Created new member voucher visuals

Supported colleagues when needed

# data[].attributes.body
Morning Briefing by: Kah Wai & CK Chong
Topic: Product Feature Enhancements

Key Learnings:

App update includes:

1. Appointment module improvement

2. Membership plan revision

3. OT & Commission calculation enhancement

Tasks:

Conducted strategic proposal research

Managed customer database

Supported system setting requests

Designed marketing vouchers

Assisted with urgent internal matters

# data[].attributes.body
Morning Briefing by: Amanda & Marcus
Topic: Strategy Development Continuation

Key Learnings:

Supervisor guided on refining proposal content

Tasks:

Drafted strategic business ideas

Sorted and updated client data records

Delivered support for customer setup and poster design

Created voucher templates

Responded to any team requests for assistance

# data[].attributes.body
Morning Briefing by: JB Team & CK Ang
Topic: Fundamental Sales Principles

Key Learnings:

3 key sales logics shared:

1. Co-buying concept with customers

2. Introduce product based on customer's real needs

3. Avoid exaggeration in product descriptions

Tasks:

Continued strategy research for internal recommendation

Performed database maintenance and sorting

Helped customers with system setup and design materials

Created promotional voucher template

Provided assistance on ad-hoc team matters

# data[].attributes.body
Morning Briefing by: YK & Marcus
Topic: Lead Qualification & Internal Sales Filtering

Key Learnings:

Sales team to evaluate leads using scoring system to identify unqualified prospects

Tasks:

Conducted research on business strategies for proposal

Cleaned and updated customer database

Assisted in system setting support for customers

Designed "Welcome New Member" voucher template

Supported urgent internal requests from colleagues

# data[].attributes.body
Morning Briefing by: Jennies & Fion

Topic: CTOS Collaboration Event Sharing

Key Learnings:

Review by sales team attending CTOS Penang event

Activity: Reflect on what we appreciate in work & life

Tasks:

Completed bonding campaign task at previous subsidiary

# data[].attributes.body
Morning Briefing by: JC & CK Chong

Topic: Product Enhancement (by CS Team)

Key Learnings:

Commission & profit distribution function

Tiering-based commission

Sales date editing for misconduct

SMS blasting function

# data[].attributes.body
Morning Briefing by: Kar Ding & CK Ang

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

Support colleagues on urgent tasks

# data[].attributes.body
Morning Briefing by: JB Team & Marcus

Topic: Internal Bonding Campaign

Key Learnings:

Campaign to build connection between subsidiaries

Task: Interview colleague, gather info (position, experience, favorite movie, quote), take selfie

Deadline: 16 June

Tasks:

Team bonding task execution

# data[].attributes.body
Morning Briefing by: Hoong Shean & Marcus

Topic: SMART Goals

Key Learnings:

S = Specific

M = Measurable

A = Attractive

R = Reasonable

T = Timed

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
Morning Briefing by: Leonard & Fion

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
Morning Briefing by: Amanda & CK Chong

Topic: New Book Launch – The Next System

Key Learnings:

Book by Datuk Jon Koh about Mochi’s journey

Task: IG Story to share reaction & learning (Deadline: 9 June)

1. First impression

2. Key value

3. Personal takeaway

4. Hashtags: #TheNextSystem #系统大未来 #MochiAi新趋势

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
Morning Briefing by: Kah Wai & Marcus

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
Morning Briefing by: Zhen Qi & CK Ang

Key Learnings:

Top Sales Sharing for May

Zhen Qi’s 3 resistance factors to personal change:

1. Avoidance

2. Unexamined perception

3. Unchanged environment

Overcoming change resistance through small steps

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
-Public holiday (The Yang di-Pertuan Agong's Birthday)

# data[].attributes.body
Morning Briefing by: YK & CK Chong

Topic: Motivation

Key Learnings:

Nick Vujicic’s life story as inspiration: overcoming limitations through mindset

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
Morning Briefing by: Qiao Rou (JB Team) & Fion

Topic: Product Enhancement

Key Learnings:

Website now supports more customizable functions

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
Morning Briefing by: Jennies & CK Ang

Topic: Success Factors

Key Learnings:

4 keys to success:

1. Professionalism

2. Willingness to learn

3. Execution

4. Reflection

How to maintain success habits:

1. Goal setting (especially long-term)

2. Time management

3. Positive attitude

4. Learning management

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
Morning Briefing by: JC & Marcus

Key Learnings:

Gender-separated group activity

Objection handling for 30 scenarios

Sharing & discussion on customer pain points

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
Morning Briefing by: Ah Teng & CK Ang

Key Learnings:

Research and brainstorm business strategies for proposal to supervisor

Understanding client needs for system setup and design tasks

Tasks:

Business strategy research & proposal writing

Customer database sorting

System setup support

Poster/voucher design (e.g. Welcome New Member Voucher)

# data[].attributes.body
Morning Briefing by: Mei Win & CK Chong

Tasks:

Strategy proposal

Customer data sorting

Poster/voucher design

Customer system setup

# data[].attributes.body
Morning Briefing by: Hoong Shean & Fion

Topic: Upcoming App Features

Tasks:

Strategy proposal

Customer data sorting

Poster design

Customer system setup

# data[].attributes.body
Morning Briefing by: Leonard & Marcus

Topic: 6A Marketing Model

Key Learnings:

On-site observation at Mochi Learning Centre

Learned how to gather customer data

Tasks:

Strategy documentation

# data[].attributes.body
Briefings by: Kah Wai, Amanda, JC & CK Ang

Tasks (Repeated Daily):

Strategy proposal

Customer data sorting

Poster design

Customer system setup

# data[].attributes.body
Morning Briefing by: Dino & Fion

Tasks:

Strategy proposal

Customer data sorting

Poster design

Customer system setup

# data[].attributes.body
Morning Briefing by: Zhen Qi & CK Chong

Topic: Zero-Based Mindset

Key Learnings:

Reset mindset regardless of success/failure

Adaptability leads to long-term improvement

Tasks:

Strategy proposal

Customer data sorting

Poster design

Customer system setup

# data[].attributes.body
Morning Briefing by: JB Team & Marcus

Topic: FOMO Triggers

Key Learnings:

3 factors of FOMO:

1. Social pressure

2. Urgency

3. Scarcity

Tasks:

Strategy proposal

Customer data sorting

Poster design

Customer system setup

# data[].attributes.body
Morning Briefing by: YK & Marcus

Tasks:

Strategy proposal

Customer data sorting

Poster/voucher design

# data[].attributes.body
-Public holiday (Wesak day)

# data[].attributes.body
Morning Briefing by: JC & CK Chong

Topic: Friday Motivation & Company Value (CARIS)

Key Learnings:

Focus on positive reinforcement

Embrace company values: CARIS

Tasks:

Strategy proposal

Customer data sorting

Poster/voucher design

# data[].attributes.body
Morning Briefing by: Jennies & Marcus

Topic: Customer Support System Flow

Key Learnings:

Understand ticket flow and system setup logic

Ensure complete and clear issue reporting

Importance of confirming client preferences (e.g., rewards)

Loyalty App Setup Flow:

1. Company Profile

2. Membership Plan

3. Referral Program

4. Customer Form

5. E-shop

Tasks:

Strategy proposal

Customer data sorting

Poster/voucher design

# data[].attributes.body
Morning Briefing by: Marcus

Topic: Industry Terminology & Jargon

Key Learnings:

Importance of understanding industry-specific terms

Builds customer trust and professionalism

Sales Industry Categorization:

1. Automotive (workshop/tyre)

2. Beauty

3. Optical

4. Car Detailing

5. Pet Care

Tasks:

Strategy proposal

Customer data sorting

# data[].attributes.body
Morning Briefing by: Mei Win (JB) & Fion

Topic: Objection Handling (esp. Cold Calls)

Key Learnings:

Don’t confront customer lies directly; respond professionally.

Example: When customer claims to be driving but clearly isn’t, just keep it short and polite.

70% of senior sales team attended CTOS SME Biz Day Kuala Lumpur 2025

Tasks:

Strategy proposal

Customer data sorting

Poster/voucher design

# data[].attributes.body
Morning Briefing by: Hoong Shean & Marcus

Topic: Motivation Monday

Key Learnings:

Reframe language for positivity (e.g., "I don't know" → "I’ll find out")

New Mochi App Feature: AI Employee

Encourage sales performance for upcoming big event

# data[].attributes.body
Morning Briefing by: Amanda Lim & Fion

Topic: Responsibility (Company Core Value)

Tasks:

Strategy proposal

Customer data sorting

# data[].attributes.body
Morning Briefing by: CK Ang & Kah Wai

Topic: WINBOX Sales Formula

Key Learnings:

WINBOX Steps:

1. W – Welcome the decision-maker

2. I – Identify issues faced

3. N – Understand needs/wants

4. B – Sell benefits

5. O – Handle objections

6. X – Close the sale

Tasks:

Strategy proposal

Customer data sorting

# data[].attributes.body
Morning Briefing by: Marcus & Leonard

Tasks:

Business strategy proposal

Customer data sorting

Poster design (e.g., Welcome Voucher)

# data[].attributes.body
Morning Briefing by: Dino & CK Ang

Topic: Learning from "Forrest Gump" movie

Key Learnings:

Key traits from movie:

1. Don’t give up

2. Strive for perfection

3. Believe in yourself

4. Seize opportunities

5. Treat people sincerely

Stages to Financial Freedom:

1. Financial Struggle

2. Financial Stability

3. Financial Security

4. Financial Freedom

# data[].attributes.body
Morning Briefing by: Fion & YK Chen

Updates by: Siew Mei & Violet Chong (Customer Success)

Key Learnings:

Updates on HRMS system and report formats.

Sales team activity: Analyze personal sales ratios to understand performance.

# data[].attributes.body
Morning Briefing by: Marcus

Guest Sharing: JB Team via Zoom

Key Learnings:

Positive mindset leads to positive outcomes.

Tasks:

Strategy proposal development

Customer database sorting

Design poster/voucher templates

# data[].attributes.body
Morning Briefing by: JC & CK Ang

Topics: Business Branding vs. Self Branding

Key Learnings:

'TUNAI SALON SYSTEM' focuses on self-branding; Mochi supports client business branding.

Required to research and list down business strategies.

Tasks:

Sort customer database

Develop strategy list

# data[].attributes.body
Morning Briefing by: Jennies & Marcus

Topics: Hard work and Sales Cycle

Key Learnings:

Be hardworking with clear goals.

Customer Lifecycle:

1. Suspect

2. Prospect

3. Regular

4. Member

5. Referrer

Salesperson Lifecycle:

1. Orientation

2. Training

3. Certified

4. Professional

Violet encouraged me to self-learn data analysis for backend support.

Excel Self-Learning: Learned Pivot Table & VLOOKUP functions.

# data[].attributes.body
Morning Briefing by: Fion & CK Chong

Topic: Integrity

Key Learnings:

External Integrity: Do not overpromise; be honest about ongoing product enhancements.

Internal Integrity: Self-discipline, e.g., sticking to quitting smoking.

5 Steps of Integrity Selling:

1. Sell solutions

2. Under-promise

3. Clarify when unsure

4. Walk away if not a good fit

5. Be accountable

Benefits of Integrity:

1. Good reputation

2. Customer referrals

3. Builds confidence

# data[].attributes.body
Morning Briefing by: CK Chong & Violet Chong

Topic: System features & customer objection handling

Key Learnings:

Violet shared integration across Product, Points, and Hook systems.

Mochi WhatsApp Activation Steps:

1. Prepare a new phone number

2. Invite Mochi team to Meta Business Account

3. Submit Google Form

4. Activate SIM

5. Receive verification code

6. Ready to use

Public Hook Flow:

1. Create hook

2. Copy link

3. Create blast template

4. Blast/post it

5. Monitor performance

6. Retarget and remind

CK Chong’s Objection Handling Flow:

1. List common objections

2. Prepare pre-handling responses

3. Identify objections with potential to close

# data[].attributes.body
Morning Briefing by: Hoong Shean & CK Ang (Manager)

Guest Sharing: 2 salespersons who successfully closed cases

Key Learnings:

Mochi App has different versions: Basic (separated modules) vs PMT (integrated Product, Marketing, Talent system).

Subscription payment options: can request quarterly payment instead of lump sum.

Encourage customers with credit cards to opt for full payment to avoid 8% charge from company.

Emotional control: Avoid being overly affected by customer behavior. Example shared by Hong Xuan.

Empathy steps:

1. Eye contact

2. Repeat customer’s name (no title)

3. Listen attentively

4. Understand their current situation

5. Encourage them

CK Ang emphasized importance of using Malay language scripts in addition to Chinese and English.

Tasks:

Sourcing customer data (name, email, address, car plate).

Ideate monthly hook strategies (e.g., CNY in Jan).

# data[].attributes.body
Observed that morning briefings are led by rotating emcees from sales team.

Emcees (Amanda Lim & CK Ang) shared motivational stories and success experiences.

Announced customer service WhatsApp group for direct inquiries.

Insights shared:

1. Shift thinking to include both company and customer perspectives.

2. Importance of empathy and emotional engagement.

Continued data entry work.

# data[].attributes.body
Morning briefing (quote by CK Ang: "Many people do the same thing but expect different results").

Data entry task (approx. 1000 records).

Drafted marketing concepts for Labour Day promotions.

# data[].attributes.body
Team breakfast gathering and campaign briefing.

Introduced group presentation campaign (10-minute pitch): Automotive, Detailing, Beauty, Optical.

Farewell celebration for a colleague.

Began sorting customer database.

# data[].attributes.body
First day in new department.

Attended morning briefing with sharing sessions.

Assigned to marketing-related tasks, including:

1. Research on effective marketing

2. Writing captions for public holiday posters

# data[].attributes.headline
Transition to New Department (Mochi Technologies Sdn Bhd)

# data[].attributes.subject
Transition to New Department (Mochi Technologies Sdn Bhd)

# data[].attributes.body
Morning briefing and sales objection handling training:

1. "Not interested": counter with humor or cost-saving appeal

2. PNC (private and confidential): request contact for record only

3. "Just renewed": explain TM offers and potential hidden charges; promote contract buy-over benefits

# data[].attributes.body
Morning briefing and daily target setting.

Reiterated key selling points:

1. No contract

2. Unlimited calls and data

3. 24-month bill rebate

4. Free phone

5. Cashback offer

Introduced customer types:

1. Existing customers

2. New customers (port-in)

3. MNP (Mobile Number Portability)

# data[].attributes.body
Morning briefing and daily goal setting.

HR informed possibility of department transfer due to internship limitations (non-sales).

Scheduled department transfer to begin on 10 April 2025.

# data[].attributes.body
Morning briefing and daily goal setting.

Learned purpose of morning briefings:

1. Build focus and confidence

Value of collecting customer bills:

1. Identify savings and hidden charges (ECP fees)

Weekly reflection:

1. Defined "potential customer" (~10% conversion from list)

2. Roleplay and feedback session

3. Weekly business analysis covering:

i. Personal performance

ii. Areas done well and improvements

iii. Market insights

iv. Customer feedback

v. Next week’s sales funnel

# data[].attributes.body
Morning briefing and daily goal setting.

Received motivational coaching and goal-setting advice.

Supervisor reviewed past month’s performance.

Personal action plan:

1. Target 15 calls per hour

2. Aim for 1 appointment each in morning and afternoon

Re-emphasized criteria for potential customers:

1. No current contract

2. Contract ending in 6 months (T6)

3. Companies providing employee allowances

4. Open to trying new telco

# data[].attributes.body
Morning briefing and daily KPI updates:

1. Submission point

2. Activation point

3. Appointments fixed and attended

4. DSR cases

Learned:

1. Activations may be rejected due to company bad debts.

2. Can use CTOS to check company debt.

3. Activation may be delayed ~1 week after submission.

# data[].attributes.body
Public holiday (Hari Raya).

# data[].attributes.body
Took medical leave due to a serious cold.

Advised by Mr. Jet Lim to consult a doctor and prioritize health recovery.

Notified supervisor accordingly.

# data[].attributes.body
Morning briefing and goal setting.

Emphasis on understanding key actions and results.

Introduced the concept of DSR (Device Sales Return) – customers opting for cashback instead of phones.

Answering objections:

1. Why need bill: for proposal customization and record.

2. Already have Maxis dealer: can compare proposals for best benefit.

# data[].attributes.body
Morning briefing and goal setting.

Supervisor Mr. Eddie Foo on leave due to family bereavement; Mr. Jet Lim temporarily takes over.

Daily goal setting during morning briefing.

Strengthened product knowledge through SWOT analysis (comparing TM, Maxis, CelcomDigi).

Assigned homework to review company’s organizational chart for internal navigation.

# data[].attributes.body
Morning briefing with daily goal setting ("Hunting for Today").

Collected 3 bills from customers for the first time.

Learned responses to common customer objections:

1. Prefer WhatsApp: explain benefits of in-person appointment.

2. Asking many questions: invite for appointment for clarity.

3. Under contract: request bill to check for hidden charges and offer savings proposal.

# data[].attributes.body
Final training session with Mr. Jet Lim including live demo calls.

Started making calls at 11:30 AM.

Daily performance analysis (88 calls made, 0 appointments set).

Learned how to find more prospects using Malaysian Association directories.

Taught to record PIC names and details for effective follow-ups.

# data[].attributes.body
Continued full-day training with Mr. Jet Lim.

Learned presentation and speech delivery techniques.

Emphasized identifying qualified leads.

Assigned research task on Industry Revolution 4.0.

Added to the sales team group (9 members including supervisor).

# data[].attributes.body
Full-day training conducted by Mr. Jet Lim.

Introduced to target market: SMEs in Kuala Lumpur using corporate plans.

Explained the sales funnel process:

1. Prepare listing

2. Make calls

3. Set appointments

4. Presentation

5. Follow-up

6. Close sales

# data[].attributes.body
Public holiday (Quran celebration).

# data[].attributes.body
Attended an onboarding briefing with supervisor Mr. Eddie Foo until 10 PM.

Participated in HR induction session by Mr. Gavin, introducing company core values, vision, mission, and organizational structure.

Informed that interns will undergo assessments similar to full-time probation.

Completed personality test (MBTI); result: INFJ.