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On Chrome, click on the three dots in the top right, and go down to the Chrome profiles (fourth option). Click on this, then click on "Add new profile".

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If email is to training@thenationallearninggroup.co.uk, and the subject includes "I am interested in tutoring" - move to "Allocation Test Board" folder

If subject includes "Tutor Lesson Review" - move to "AI Reviewer" folder

If email is to feedback@thenationallearninggroup.co.uk - move to "Feedback" folder

If email is to observations@thenationallearninggroup.co.uk - move to "Observations" folder

If email is to support@thenationallearninggroup.co.uk or admin team - move to "Support/Admin Team" folder, unless I am on to/cc line

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Welcome Session: add all welcome emails and SEN training email to this.

Invoices: add all invoices (mainly Outlook) to this. Don't set this up as a rule - sometimes the invoices are accidentally changed, and this is useful to keep an eye on.

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Cancelled

NLG Training: Run Through

NLG Training: Welcome Session

Training

(Optional) Lunch

(Optional) Meeting

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Can Edit:

Robyn - Recruitment Manager

Georgia - Recruitment Admin

Dan - Recruitment Admin

Dani - TEFL and F2F Tutor Team Manager

Can View:

Lee - Tutor Team Manager

Sarah - Tutor Team Manager

Oliver - Managing Director

Debs - HR

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Set up a new calendar to keep track of cancelled training sessions - this does not need to be shared with anyone.

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Scroll down to download the Zoom Plugin for Microsoft Outlook, so you can add meetings directly through your calendar.

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Download Center for Zoom Apps and Plugins | Zoom

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Download Zoom apps, plugins, and add-ons for mobile devices, desktop, web browsers, and operating systems. Available for Mac, PC, Android, Chrome, and Firefox.

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Admin - 1 hour - daily

Booking/Chasing - 30 mins - daily

Allocations meeting - 30 mins - Thur 3:30pm

Lunch - 30 mins - daily

Tess Testing Audit - 30 mins - first Friday of the month

Software Audit - 3 hours - 24th of each month

Feedback form review - 1 hour - 2nd Friday of each month

Review On Hold tutors -1 hour - 3rd Friday of each month

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Just for general use - no specific favourites needed, however below are recommended:

Hubspot

Email

LMS

Zoom

Tutor Handbook

Phone Templates

Tutorbird

Tutors (OneDrive)

Hubspot Dev Sheet

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Used to test tutor/student logins, if they say they are not working. Make sure to not save any logins to this. It is used to avoid having to log out on your main profile. It is mainly used for Outlook.

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This is used for setting up tutors - I have everything favourited in the order I set them up in, and logged in to the admin account where needed.

Favourites:

Hubspot (not setting anyone up, just useful to have)

https://www.random.org/ (used to set up random numbers for passwords)

Admin page on outlook

VoipFone

NLG OneDrive

LMS registration page

Tutorbird

Zoom

Reading Eggs

MyMaths

ActiveLearn

Off2Class

Calendar

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Used when doing Welcome Session, so only the things used are saved.

Favourites:

Email (specifically the Welcome Session folder)

Safeguarding form

Welcome session canva

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Below are the pages I have bookmarked on Hubspot, as they are used the most often:

Contacts

Help desk

Dashboards

Templates

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These are the views that are useful to have open on Hubspot: Onboarding: Training

Onboarding: Setting Up

Onboarding: Training F2F

Tutor Software Audit

Tutors

All Tutors

Master File: NLG Students

Tutor Software Removal Correct

Tutor On Hold Software

Tutors Missing Data

Admin Check

Safeguarding Form Answers

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It is important to check all the software accounts regularly and make sure they are fully up to date - people will sometimes slip through the net, which means that lots of money is spent on licenses that aren't being used.

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I do this monthly on the 24th, as that is the date just before the majority of the billing dates for the software. If this is a weekend, I do it the Friday before.

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A year after tutors do their Run Through, they are sent an email asking them to review the safeguarding training, and with a quiz to ensure that they have watched it. If they get any of the questions wrong, or if they leave any comments, they come into the "Safeguarding Form Answers" view. If they get one wrong, send them an email to correct them (there is a Safeguarding Incorrect template on Hubspot). If they get two wrong, or leave any comments that show a clear misunderstanding, then check with the Recruitment Manager. The tutors are automatically sent a reminder to do the training after 5 days.

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The Hubspot view "Safeguarding Review Chase" shows tutors who were sent the form over a week ago and have not responded. These tutors will need chasing.

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SLRD - last time they filled out the form

SLSD - last time they were sent the form

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In this OneDrive folder there are archived documents/videos from old LMS updates, software guides for tutors, training documents, archived training guides, training resources for tutors, and tutor data.