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FINAL REPORT INTERNSHIP MOHD SAHZIAN BIN ABBANG

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- Best of perhentian half day tour (snorkeling)
- Mask cleaning
- Kayak workshop

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Boats and boating--Equipment and supplies

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- Daily task
- Collect Coral Fragment
- 3 point
- Beach cleaning
- Sales closing

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- Daily task
- Best of perhentian ( snorkeling)
- Sunset wonder ( picnic & snorkeling)

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Boats and boating--Equipment and supplies

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- My ear was infection and I got mc 5 days.

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- Daily task
- Redang full day tour (snorkeling form 10am - 4pm)
- Kayak cleaning

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- Daily task
- Best of perhentian (snorkeling)
- Sunset wonder

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- Daily task
- Discovery Scuba Diving with Dive Master
- Collect Coral Fragment
- Sunset Wonder

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Boats and boating--Equipment and supplies

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- Best of perhentian half day tour (snorkeling)
- Daily task
- Do list for sales today
- Do closing for department

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- Daily task
- 3 point ( snorkeling)
- Clean sail boat
- Beach cleaning

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- I fell down the stairs and injured my leg.
- Very unlucky I was given leave for another three days.

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- Daily task
- Best of perhentian (snorkeling)
- Sunset wonder (picnic)

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- 3 point snorkeling
- Daily task
- Spray life jacket
- Play Reef Stakes Card game. A marine educational deck that has become our go - to training for our trainee and staff.

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- Daily task
- 3 point ( snorkeling)
- Clean sail boat
- Beach cleaning

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- As usually go to best of perhentian (snorkeling)
- Very crystal clear water
- Sunset wonder

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- Daily task
- I assist one family do picnic at teluk kekey beach after from best of perhentian
- Best of perhentian half day tour (snorkeling)
- Sunset wonder (picnic)

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Today I was in afternoon shift, which I started at 2pm.
• ﻿﻿Ask the morning shift about arrival and departure for today.
• Pass the information if any of the guest not check-in yet.
﻿﻿• Received guests request through roomie apps or intercom.
• Update log book as usually for today.
﻿﻿• Do credit card charging after the reservation update in group.

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Today I was in afternoon shift, which I started at 2pm.
• ﻿﻿Ask the morning shift about arrival and departure for today.
• Pass the information if any of the guest not check-in yet.
﻿﻿• Received guests request through roomie apps or intercom.
﻿﻿• Do credit card charging after the reservation update in group.

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I work the early shift today.
• I will do a night audit on the ezee absolute system.
•After that, I notify the housekeeping department of today's arrival and departure room.
• Following that, I shall ariange the lobby kiosk item.
• Then, before they settle their debts, I verify the check-out guest folio.
• Today's arrival desire to swap the room since the view from their room was not pleasant.
• I notify my supervisor and check the system to see whether the visitor may swap rooms.
• My supervisor and I were able to upgrade the guest room to one with a wonderful view for free.
• The guest was overjoyed and appreciative for the free upgrade.

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The morning shift
•I will print the check-out guest folio and compare it to the receipts from the guest room.
• Double-check the guest's boat transfer and call their boatman to affirm the time and guest (own arrangement).
•I used the intercom to contact the check-out desk to confirm what time they would need our porter to carry their bags down to the lobby.
•For porter usage, prepare a check-out room in tiny notes (including boat transfer information and guest check-out time).
•Get ready to pay the check-out guest expenses.
• Dealing with guests who wish to pay their expenses.
•Follow that by assisting with the check-out to the pontoon (Alunan jetty).
•Check and double-check the bags before loading it into the boat.
•Inform the GSA Besut once that the boat has left from jetty.

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Evening shift
﻿﻿• Update the sales collection book.
﻿• Always check roomie apps.
• Received guests request through roomie apps or intercom.
﻿﻿• Do credit card charging after the reservation update in group.
﻿﻿• Prepare the check-out boat transfer information for tomorrow.
• Guest complaint his problem about his request to collect his laundry box at morning but until night no reaction from housekeeping.
• After that I calmed him down and I ask him to leave his laundry box outside reception, to be patient because housekeeping operation hours are closed, and to pick up the next day after housekeeping operates.

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- Daily task
- Beach cleaning
- 3 point ( snorkeling)

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Boats and boating--Equipment and supplies

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-Daily task
- Learn how to assist guest go to Best Of Perhentian snorkeling trip.
- Do the cliff jumping with guest at the bird temple island.
- Picnic with guest at Rawa island

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- Daily task
- Sunset Wonder
- Very lucky there is no cloudy and can see the beautiful sunset

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- 3 point (snorkeling)
- Very lucky cause can spot the green sea turtle at turtle point.
- The turtle has broken shell because accident.
- Daily task

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Evening shift consists of updating the sales collection book.
- Always use roommate applications.
- Received guest requests via roommate apps or intercom.
- Charge credit cards following the reservation update in group.
- Prepare the check-out boat transfer details for the early shift tomorrow.
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- Repair paddle stand
- 3 point ( snorkeling)
- Sunset wonder
- Daily task

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- Do coral planting as per guest request.
- Daily task
- Sunset wonder

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- Best of perhentian half day tour ( snorkeling)
- 3point ( snorkeling)
- Sunset wonder (picnic & snorkeling)

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- Do coral planting as per guest request.
- Daily task
- 3 point (snorkeling)

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Diving into the depths of conservation!
• Our team at @alunancoralproject together with @ecoteer.perhentianproject helped a group of international school students to learn, plant & protect coral reefs.
• Each student had the opportunity to adopt a baby coral, name it and watch us.
•  marine biologists planted their baby coral in the coral nursery right in front of Alunan resort nursery.

#alunancoralproject

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- Daily task
- House reef tour and do survey about marine life
- Mural painting

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- Kayak cleaning
- 3 point (snorkeling)
- Daily task

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- Daily task
- 3 point (snorkeling)
- Sunset wonder (picnic)
- Do closing for department sales

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- Best of perhentian half day tour (snorkeling)
- house reef tour and do fish and coral survey.
- Daily task

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- Last day was very amazing
- Very busy day because high occupancy
- A lot of snorkeling trip but I am very lucky can assist guest to do coral planting before their checkout
- Daily task

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- Daily task
- Jetty cleaning (scrape binnacles on the jetty)
- Sunset wonder

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- Island hoping
- Very lucky today because I have the opportunity to be a guide to this family.
- Daily task.

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Boats and boating--Equipment and supplies

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- Sailing introducing from captain.
- Kayak cleaning
- House reef tour

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- Daily task
- 3 point (snorkeling)
- Sunset wonder (picnic)
- Do closing for department sales

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- Mural painting
- 3 points
- Kayak cleaning

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- Daily task
- Mural painting
- Beach Cleaning

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• Morning shift
• I will print the check-out guest folio; compare guest folio and receipts that CTR to the guest room.
• Check the guest's boat transfer and call their boatman to reconfirm the time and their guest (own arrangement guest).
• I called the check-out through the intercom to confirm what time they prefer to let our porter to assist their luggage down to the lobby.
• Prepare a check-out room in small notes (which contain boat transfer information and guest check-out time) for porter use.
﻿﻿• Prepare for check-out guest bills.
﻿﻿Handling the guest who want to settle their bills.
• After that, assist the check-out to the pontoon (Alunan jetty).
﻿﻿• Check and verify the luggage before put in the boat.

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- Daily task
- Collect Coral Fragment
- Mural painting
- Sunset wonder ( picnic)

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I work the early shift today.
• I will do a night audit in the ezee absolute system, and then I will notify the cleaning crew of today's arrival and departure room.
• The lobby kiosk item will then be changed.
• Then, before they settle their debts, I verify the check-out guest folio.
• The guest who upgraded their FOC yesterday comes to reception to report their issues.
•They said that someone attempted to enter their room last night. I listened carefully and clearly to their narrative.
• I then informed my supervisor, and we agreed to examine their room tonight to prevent this situation from happening again.
• The guest expressed gratitude for the actions taken in response to the incidences.

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- Learn how to read the wind using the windy app.
- Mural painting and daily task

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Afternoon shift

- Make changes to the sales collection book.
- Always use roommate applications.
- Received guest requests via roommate apps or intercom.
- Record in the guest folio any Charge The Room (CTR) made by the guest.
- Check all bills for tomorrow morning check-out and make any necessary notes.

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- Repair paddle stand
- Dive and Collect Coral Fragment
- 3 point ( snorkeling)
- Sunset wonder

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- Mural painting
- Learn how assist guest going snorkeling trip which is 3 point snorkeling.

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• Morning shift
• I will print the check-out guest folio; compare guest folio and receipts that CTR to the guest room.
• Check the guest's boat transfer and call their boatman to reconfirm the time and their guest (own arrangement guest).
• I called the check-out through the intercom to confirm what time they prefer to let our porter to assist their luggage down to the lobby.
• Prepare a check-out room in small notes (which contain boat transfer information and guest check-out time) for porter use.
• Prepare for check-out guest bills.
Handling the guest who want to settle their bills.

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I work the early shift today.
• I installed the Alunan Kiosk.
• Review all check-out guests' folios and add any unpaid charges.
• Handling guests who wish to pay their bills.
• Finally, help with the check-out to the pontoon (Alunan jetty).
• Before boarding the boat, inspect and verify the bags.
Please Notify the GSA Besut once the boat has left the jetty.

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Evening shift consists of updating the sales collection book.
- Always use roommate applications.
- Received guest requests via roommate apps or intercom.
- Charge credit cards following the reservation update in group.
- Prepare the check-out boat transfer details for the early shift tomorrow.

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Today, I work in the morning shift.
• I will do the night audit as usually in ezee absolute system.
•Then I update to the housekeeping department of today arrival and departure room.
• After that, I will ariange the lobby
kiosk item.
﻿﻿• Then, I check the check-out guest folio before they settling their bills.
﻿﻿• Today arrival request to exchange the room because the was not nice from their room.
• I inform my supervisor and check the system if can give the guest to exchange the room.

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Today, I work in the morning shift.
• I will do the night audit in ezee absolute system.
• Then I update to the housekeeping department of today arrival and departure room.
• After that, I will arrange the lobby kiosk item.
• Then, I check the check-out guest folio before they settling their bills.
• Joining the MOTAC meeting with alunan was very amazing and give more experience about tourism industry.

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- worked the afternoon shift, which began at 2 p.m.
- Inquire with the morning shift about arrival and departure times for today.
- Pass on the information if any of the guests have not yet checked in.
- Received guest requests via roommate apps or intercom.
- Charge the credit card and then update the reservation in the group.

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• Early morning shift
• I will print the check-out guest folio and compare it to the receipts from the guest room.
• Double-check the guest's boat transfer and call their boatman to affirm the time and guest (own arrangement).
• I used the intercom to contact the check-out desk to confirm what time they want for our porter to carry their bags down to the lobby.
• Prepare a check-out room in tiny notes for porter usage (which include boat transfer information and guest check-out time).
﻿﻿• Prepare to pay the check-out guest charge.
Handling guests who wish to pay their bills.
• Finally, help with the check-out to the pontoon (Alunan jetty).
• Before boarding the boat, inspect and verify the bags.

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Today is my last day at front office I work in the morning shift.
• I will do the night audit as usually in ezee absolute system.
•Then I update to the housekeeping department of today arrival and departure room.
• After that, I will ariange the lobby
kiosk item.
• Then, I check the check-out guest folio before they settling their bills.
• Today arrival request to exchange the room because the was not nice from their room.
• I inform my supervisor and check the system if can give the guest to exchange the room.
• I enjoy my last day with all my colleagues do a lot things together.

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Today, I work in the morning shift.
• I will do the night audit in ezee absolute system.
• Then I update to the housekeeping department of today. arrival and departure room.
• After that, I will arrange the lobby kiosk item.
• Then, I check the check-out guest folio before they settling their bills.
- Joining Hod meeting and be boardman to list all the minutes meeting.

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Today I was in afternoon shift, which I started at 2pm.
• I joining tele match with bank company at teluk kekey beach from 2.30pm - 5.30pm.
• After that match I continue my work as usually ask the morning shift about arrival and departure for today.
• Received guests request through roomie apps or intercom.
• Do credit card charging after the reservation update in group.

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Evening shift consists of updating the sales collection book.
- Always use roommate applications.
- Received guest requests via roommate apps or intercom.
- Record any Charge The Room (CT) made by the guest in the guest folio.
- Check all bills for tomorrow morning check-out and make any necessary notes.

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﻿Evening shift
﻿﻿• Update the sales collection book.
﻿• Always check roomie apps.
• Received guests request through roomie apps or intercom.
﻿﻿• Do credit card charging after the reservation update in group.
﻿﻿• Prepare the check-out boat transfer information for tomorrow
morning shift.

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I started my afternoon shift at 2 p.m. today.
- Inquire with the morning shift about arrival and departure times for today.
- Pass on the information if any of the guests have not yet checked in.
- Received guest requests via roommate apps or intercom.
- Charge credit cards following the reservation update in group.

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Evening shift consists of updating the sales collection book.
- Always use roommate applications.
- Received guest requests via roommate apps or intercom.
- Charge credit cards following the reservation update in group.
- Prepare the check-out boat transfer details for the early shift tomorrow.

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-I work the evening shift today. I organised the lobby kiosk item.
-I call the check-out via the intercom to confirm what time they would want our porter to help them with their bags down to the lobby.
-Prepare a check-out room in tiny notes for porter usage (which include boat transfer information and guest check-out time).
-Prepare to pay the check-out guest charge.

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-Today, I work a split shift that began at 8 a.m.
- I fingerprinted at 7.45 a.m. and ate breakfast before beginning my duties.
-Is the same as the morning shift for split shift.
-I assist the morning shift personnel in preparing the hall's needs for today's check-out visitors.
-As is customary, I will verify the bills and tell the visitor of the checkout time as well as the time they choose for porter service.
-I'll jot it down on paper and hand it along to the porter.
-I help the check-out guest till we get at the jetty.
-Before entering the boat, they must check their bags and belongings.
-I then notify the Best team once the boat has left.

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I do float money closing for morning shift before I pass to afternoon shift.

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The executive director, mr chu san, and the senior gsa supervisor, mrs shazleen, revealed the assignment of the guest service ambassador department to us on the fourth day.
We also had the opportunity to learn about working in the front office from Mr Chu San.

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On the fifth day, which is Ramadan's first day. Shazleen, senior GSA supervisor, demonstrated how to utilise the system to manage the resort's front-of-house operations.

A lot of information was obtained, including understanding the ezee absolute and ezee optimus systems, as well as how to utilise excel in order to use the resort's daily report.

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• I started work this morning at 7 a.m.
As I work the morning shift, I need to perform a night audit in the system for in-house guests.
• Then I must relay the information to the Housekeeping staff, informing them of the visitors' arrival and departure today.
• Today, I get new experience and accept credit card billing. Mr.Charles briefed and demonstrated credit card billing to the FO personnel.
• I am one of the employees who charges credit cards.

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On March 19, 2023, I went to the Alunan resort office in Kuala Besut Terengganu to sign up for industrial training. Before moving to the resort on Perhentian Island, my friends and I met with the resort HR for a briefing.

We took a boat provided by the company from Kuala Besut Jetty to Alunan Resort on Perhentian Island at 11 a.m. We were transported to the resort's trainee housing after arriving at the resort.

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Mrs. Hasinah, the resort's operations manager, met with us on the second day. We were given a complete briefing on the resort tone and were introduced to the employee policy as mentioned in the staff handbook during the meeting.

Mrs. Hasinah also took us after the meeting to introduce the complete department, including F&B, Fo, Coral, and HK, and we also got the opportunity to see the resort area.

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MOHD SAHZIAN BIN ABBANG
H19A0253

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The next day, we were given the opportunity to interact with visitors as well as practise the method we had learnt.

Our senior gsa is quite helpful in teaching us every step we make. Our first day was equally tough, but it is part of the process of getting to know our work as trainees.

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•As usual, I worked the morning shift today.
•I do the night audit in the Ezee Absolute system. Then I send an update to the cleaning staff with today's arrival and departure room information.
• Then, before they settle their bills, I examine the check-out quest folio.
•I help the visitor who is checking out. He was one of the fun and nice guests I had with me.
•Read the significance notes in the arrival list.
•Today I researched lodging prices, Marine Park fees, and Majlis Daerah Best fees.

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- First day report at Coral & Excursion department
- Hakim as supervisor give short briefing about this department.
- Mural painting
- Coral planting and log system introducing

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-I work the early shift today.
-I'll perform the night audit in the ezee absolute system.
-Then I send an update to the cleaning staff with today's arrival and departure room information.
-After that, I'll set up the lobby kiosk.
-Then, before they settle their debts, I check the check-out guest folio.

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So this is my first time afternoon shift start from 2.30pm until 11pm. Me and colleagues was well-done for afternoon task which is
* Guest list ( Need to send to restaurant).
* Need to send arrival and departure for the next day to all department via WhatsApp group.
* Prepare boat ticket for the check-out guest .
* Prepare cold towel and welcoming drink for guest check-in.
* Closing for all department
* Close the kiosk

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Employees and Trainees Excursion and Coral Training
We always welcome new personnel to join the team when @alunanresort reopens. This yearly employee training aims to introduce and reinforce Alunan Resort's objective of protecting the environment while providing an unforgettable experience.

The full-day excursion was joined by a group of personnel from every department in order to develop knowledgeable staff about the coral reef ecosystems in Pulau Perhentian.

Here are some of the photographs taken throughout the course.
* Workshop on corals

* Planting coral reefs

*Visit to the nursery

*Snorkeling at serenggeh island.

*Hiking in Tokong Burung

*Beach cleanup on Pulau Rawa

* 3point Snorkeling (shark point, fish garden, and turtle point).

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Boats and boating--Equipment and supplies

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-On our first day, we were introduced to the working environment and atmosphere of a front office.
-We were simply given early exposure to be ready to adjust as the resort's front line.
-We were also given the opportunity to observe and learn about the resort's everyday operations.

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•Today is my duty at the Kuala Best office, and my major responsibility for the day is to help the check-in guests.
• Before they go to the island, I gather their guest id for registration.
•I return to work as normal after lunch.
•The Kuala Besut employees provided me a lot of advice today.
• From time to time, I will understand how much acknowledgement is feasible.

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• I work the morning shift today.
I join meeting with Hod and The director of Alunan Resort
•Read any importance notes from the night shift.
• Examine the arrival list for important notes.
•Check the folios of all check-out visitors and add any unpaid charges.
•Construct the Alunan Kiosk.
•For porter usage, prepare a check-out room in tiny notes (including boat transfer information and guest check-out time).

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Meeting with Front Office Manager ( Miss Ewern) about preparation for the Eid Festival. So everyone have task for this festival. My task is do raya decoration while do purchasing all the things for that event.

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BORANG B PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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BORANG B PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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-The next day, we were taught how to converse with visitors.
-When engaging with guests, there are certain processes that must be followed.
-Shazleen, our senior supervisor, provided us the opportunity to interact with visitors as guest service ambassadors.
-We also had the opportunity to offer tourists a brief overview of the resort's music.

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On my off day, I spent my leisure time with swimming and kayaking around Alunan's private beach.

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The resort had an Earth Hour 2023 tuning event on that day. They organised an activity at the occasion where participants could create tune tees according on their imagination. The winner will be picked for the stunning drawing outcome and will receive the official coral project t-shirt with resort melodies.

I am happy for the opportunity to attend the event among other workers, guests, and trainees.

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After four working days, we were assigned to assess the working environment in accordance with the senior GSA supervisor's schedule. I had the opportunity to work the morning shift from 7 a.m. to 3.30 p.m., which was very challenging, but I remained enthusiastic and worked well with the other employees.

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-I started work today at 2 p.m. because I work the afternoon shift.
-Today, I dealt with check-in visitors who arrived at 2.30 p.m.
-I walked to the jetty with the other workers to help the visitor because I was still learning how to assist the guest.
-My objective for today was to handle check-in visitors and recognise the use of the system to check in the guest.
-I also need to notify the trip staff whether a guest has booked to participate in the activities.
Today, the staff is informing the interns on the trip activities in preparation for our recognition. We needed to know since it was a resort product.

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-Evening shift
-Refresh the sales collection book.
- Always use roommate applications.
- Received guest requests via roommate apps or intercom.
- Record any Charge The Room (CT) made by the guest in the guest folio.
-Check all bills for tomorrow morning check-out and make any necessary notes.
-I went to the guest room with maintenance since the guest intercom was reporting TV difficulties.

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-I worked my typical afternoon shift today, which began at 2 p.m. I fingerprinted at 1.50 p.m. after first eating my lunch.
-Depending on the sea current, the boat will leave Besut at 2 p.m. and arrive in Alunan Resort around 2.30 p.m.

-I arrived at the jetty 20 minutes after the GSA Best informed the group that the boat had left.
-I accompany the visitor from the jetty to the lobby.
-I inform them about the reception, restaurant, and housekeeping hours of operation.
-I help guests to their rooms while also showing them the restaurant, the beach, and the spa.
-I returned to the office and completed all outstanding work. I then went to the wash and picked up the towel for the cold towel.
-Once the reservation is updated in the group, I charge the credit card.

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-I work the early shift today.
-I will do a night audit in the ezee absolute system.
-Then I send an update to the cleaning staff with today's arrival and departure room information.
-After that, I'll set up the lobby kiosk.
-Then, before they settle their debts, I check the check-out guest folio.

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Evening shift consists of updating the sales collection book.
- Always use roommate applications.
- Received guest requests via roommate apps or intercom.
-Charge credit cards following the reservation update in group.
-Prepare the check-Sut boat transfer information for the early shift tomorrow.
- FO closes at 10.30 p.m. since the restaurant sends their closing at 10 p.m.

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-I work the early shift today.
-I installed the Alunan Kiosk.
-Check all check-out guests' folios and add any unposted charges.
-Taking care of guests that wish to settle their bhis.
-Follow that by assisting with the check-out to the pontoon (Alunan jetty).
-Check and double-check the bags before loading it into the boat.
-Once the boat has left the jetty, notify the GSA Besut.

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As usual, I arrived to the workplace at 7 a.m. today.
-Mr. Sany Ismail, the director, briefs the Front Office Department on ways to improve income.
-For today, he asks us to list the things and products that the majority of FO staff guests want.
-Following the briefing, we discuss the product and the most requested item from the visitor with all of the interns.