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Nice work on your Portfolio assignment.

This is a nice collection of study notes from this term!

It's a good idea to add your own summary at the end of each of your notes that helps you focus on what's important and remember what you learned more easily.

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there are 4 points
1- discover ut passion
2- many aspects of hospitality
3- network & make connection
4- develop a personal goal statement

1- find your passion
* what do I love about work
* Discover your passion & create or pathway
* Find a mentor-> is someone who guides you.
* There are short term & long term goal
* set goals that you can achieve
* Education is power

2- people who like to talk get more energy
* there are two parts -> Front of the house customer facing & back of the house-non-customer facing in my case culinary(cook/chef)

3- network & make a connection
* remove the fear and me you know
* get out there & tell people what to do there
* used LinkedIn, Workopolis, talk to professors or career service

4- Goals
* short term settle for 1-2 years
* long term settle for 3-5 years or more
* recognize challenges and keep an eye
* goals can be a reminder
* found passion and go for it
* it's ok to feel depressed & look for support
* relationships & trust it's the key for receiving feed back & it's very important

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Breakthrough now
Not her to react, the power to think
These 3 keys 2 masters, clearly to what your goal.
The language of success to achieve success are great results, we are more capable than we know. Through challenges our goals are powerful and we have the energy to grow.
There are two phases longings and discontent
logging-> energy can be tough
discontent-> it's in your reality but you don't want it, means something inside that wants 2 be angry.

The problems are good means to create new

default-> go that's life
design -> this is my life and what do I want to do? not just reading

There are steps in life
1- health and wellness.
2- love and relationships.
3- vacation.
4- time & money freedom.

Thoughts are leaders about who you are
thoughts-> feeling-> action-> results

3 keys
Design your dream
deciding  your dream
befriending your dream

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Courage by Pam
Courage is not for the faint of.
Life is not easy we need to be courage
Fear is the reaction that we have in situations; and courage is the decision after the fear
Example: story in my mind where we don’t control everything
Life=paradox= look body balance
-find sth familiar -> help
Move forward.
Exam: dragons represent dif negative aspect of my life and I need 2 take control of that.
Life is a process connect 2 what matter u.
STRATEGIES:
1- spend more time learning things in society, not in social media
2- alway know more & learn
3- get good abt things that come in
4- practice emotional & be your own source.
5- not everything that you want you will get it.
6- use what you know.
7- take little steps
8-be more flexibility
9- don't be afraid.
10- being curious & learn from the past.

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Character strengths • What are? Can be internal strength, we were born with them. I work w/different. Basic building block • Criteria • Strengths Virtues: universal by moral philosopher Physiological ingredients or specific routes • Chris Peterson n martin: identify 24-character strengths n organized 6 virtues • The classification is the oppositive to the un-DSM Provide common language that can describe human beings Help to categorized. The criterial: 1. Must be present in a range of individuals behaviors 2. Must contribute to fulfillment 3. Must be morally valued 4. Display the strength 5. Society provides opportunities 6. Transcendence Virtue: Wisdom deals with: 1. Creativity 2. Curiosity 3. Judgment 4. Love of learning Courage describes strengths that deal w/overcoming fear 1. Bravery 2. Perseverance 3. Honesty 4. Zest. Humanity describes strengths • Love. Temperance deals w/strength that protect us 1. forgiveness 2. humility 3. prudence 4. self-regulation. • Appreciation of beauty

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Learning how some people learn best strategies and how to improve memory remember something that someone said and improve your memory and what parts of the brain are essential in learning and • this brain is oriented • my eyes are in the back of my head • cerebrum • cerebellum means tiny brain is always at the back of the head • frontal lobe is where my eyes • the occipital lobe and the occipital lobe are specific for vision, so this is the part of the brain that is responsible for vision. if you have a brain injury in the back of your brain you might have problems • the middle area is called the temporal lobe and is responsible for heard and taste • the limbic system will join primitive emotions. primitive emotions are emotions that you experience in childhood, and it can be fear or pleasure • the Olympic system is primarily responsible for our emotional life and can cause strong emotional reactions • the limbic system is very important in the formation of memories when I talk about the limbic system two specific the first one is the amygdala these memories might trigger some feelings or PTSD • the hippo the hippocampus is very important in learning and putting things from short term memory into long term • long term memory would be repetition like the phone number you can repeat and repeat and repeat and repeat, the more repetition the more you can put things into long term memory number • there are three steps in establishing long term memory the first step is called encoding and means that making a story to connect these ideas or looking at a common theme that puts all of these ideas together

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Situation you have been in, and what actions, strategies, and habit you used, so you would learn successfully.

Carol Miller

MAKE IT STICK

She teaches level 4

Study for the exam then all the words gone!

3 points make it stick

How keep words in mind?

3 strategies to make information stick

1.       Retrieving what is_? checking what you remember, pulling information from your memory

What can we do?  Reflecting, self quizzing, pay attention to feedback

Why tis this effective?  Effort “makes for stronger learning and retention.”

Repeated effort also means information can be retrieved faster.

Any else we should know?

This is more effective if it is hard to do.

Don’t worry about forgetting.

Remember that massed practice and cramming is not productive for long term learning.

Research on retrieving

Group of kids

Interleaving

Moving between in different topics.  Study more than one thing at one time

Acording studying any process only one way.  Change order of study

What can we do?

Study more than one thing/ problem / word, etc at one time

Switch around what your study

Why is this effective?

Mixing and study improves ability to know the differences between things AND see similarities or connections

Anything else we should know?

Cramming is only “momentary strength”

Study only bits of something at different time can be frustrating.  Don’t give up!

Research

Two groups of 8 year old children practiced throwing bean bags into a bucket

One group stop 1 meter away and practice throwing bean bags.

The other group change between standing ½ meter away and 1 ½ meter away to throw bean bags.

After 12 weeks, there was a test to throw the bean bag into the bucket from 1 meter away.

Spacing

What is?

Studiying more than once, but leave a good amount of time between each study lesson.

What can we do_

Set a study schedule that has different lengths of breaks between sessions.

Why is this effective?

Forces brain to work harder to remember so learning and memory become stronger.

Time allows brain to move information into longer term memory

Anything else we should know?

Sleep helps bran processes information

As you world.

A method for spacing

The Leitner system

1.       Write out the flashcards and set them all in box 1.  (practice all this cards every day)

2.       Review the flashcards.  Every card that is easy to remember is mover to the next box 2 (very confident with this information, and practice every other day the cards)

3.       Practice the cards in each box, following a schedule that you set uses

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1.       I remember the different kinds of languages in Canada

2.       2.1. History language

2.2.  Statistics language French and English

Difference between spacing and interleaving Is taking a break when we learn or studying anything and interleaving

Do you believe that these three strategies could help you learn language more effectively? How?

Remember easier all information, and to have a quiz yourself.

According to the lecture, what is the problem with cramming? Is not effectively for the long time because all information learned we forget it. And remember for a short time.

expectations

Exceed (to exceed expectations)

Meet (to meet expectations)

Customer experience (excellent, poor)

satisfaction

Business: Customer Service

1.       When you close your eyes and think about CS, what image do your see in your mind? Person who is help to others.

2.       What do you know about CS? Business has this department to help customers

3.       What is the purpose of CS? Help customer with problems with items

5 important CS skills that anyone should have

be nice

patient

be calm

Knowledge

Solve problems

Principles of CS (HEATHER CORDEIRO)

CUS

THE Process by which your organization deliver its service or products that allow the customer to access them in the most efficient fair

Why is important

The competition is anyone the customer compares you with.

What is responsible

Everyone int the company is inveigling directly or indirectly with delivering customer service to both internal and external customer

Everyone walks the walk.

CS cycle

Receiving understanding helping to keep (this is important)

Receiving say hello 6 feet distance between customer and customer service

Understanding means have the opportunity give your name (ask question)

Helping:  understand customer

Keeping: (hardest)

Many foci in the sale and forget the people

MANAGING CUSTOMER EXPECTATIONS

Exceed their expectations

Aim to always wow them!

Remember the competition is anyone the customer compares you with!

HOW DO WE EXCEED CUSTOMERS EXPECTATIONS?

Product knowledge

Satisfied loyal

Active listening

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Eskimos—> inut
French
Hindi influence
American influence
Modification Canadian

Venezuela has 40 different languages but 3 are the main.
Ecuador has 14
Guatemala has 25
Chile has 15

English speaking population is the 75.4%
French speaking population is 22.8%

Questions?
Do you think that’s is important know main languages of your country?
What is the government doing to preserve native languages?

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Six Strategies for launching you career in Canada. Localize ur education College, university, Its important what you learn at home vs what do u want 2 learn in Canada Getting credentials on ur resume 2 prove skills. Canada prefer performance Performance base culture. Its not important to put ur highlight of the university in ur home when u highlight in Canada it is important to name the college. Translate what u know back home, not name the company, localize ur education. Try not 2 thinks where u did ur studies, in Canada it is important where u studied. • Develop ur network • Learn about professional associations related 2 ur career ❖ Practice starts a conversation, u start networking w/professionals • Get out and get involve ❖ Everyday college is looking for volunteers even in high schools Industry always contacts professors Learn about getting a job in Canada • Job search→ • Resume→no pictures, sex, mail, age • Interview→ weather or not they are going 2 hire u o the other, determine factor • Job offers → they are negotiables, salary, vacations, w/pandemic u can negotiate remote work Develop a job strategy • Research companies→ physical and web research • Tour if u can→ go 4 a tour for understand + about the company • Find a place to grow→ select a better job where u can grow, not 4 salaries Prepare and practice 4 interviews • Record ur self • Practice w/friends • Houses families • Make sure u are prepare 4 an interview • Work hard and money will follow Top ten facts about m

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Personal finance
From we need to change make money only to how money works with making money From self driven income to system driven income From dependent income which depends on your hours
Deal with financials industry every day: safe money, pail bills Financial industry is huge, flexibility about own time.
Most people struggle with single hand income, brins insecurity, limited growth and not most freedom, we must change to multi handle income so we can change everything.
Income types
Single handed income→ salary, commission, and margin. Come with hours. Multi handed income types→ royalty, dividend, and capital gain (the value of the company increase).
Comes with the system. 5-10-15 years Who they are? World financial group Canada inc. Amazon is a distribution business in As in retail industry so as Walmart Tim hortons Coffee industry change 1.- home financing ref. 2.- insurance & estate planning. 3.- investment /RESP (Registered education savings plan)/RRSP (Registered Retirement Savings Plan) /TFSA (Tax-Free Savings Account) They work with: Everest, IA financial group, bmo, equitable of Canada, Canada protection plan, ivari. Current transactional approach in financial to educational approach in financial industry. Monthly paycheck: tax, debt, living expenses and save money