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sometimes people create eCC and it is not notify to the approver so we might need to check to improve it.

Dinis (Dili)

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I would like to get same access in Go Brower as Opennet permission.
Su Yin

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Users deleted in active directory to be automatically moved to WASHDC
Eric

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Mobile app for Service Providers to close off tickets when at customers desk.  By the time the ticket is closed the time metric may be breached.  Also a good way to manage what requests to attend to next.

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Mobile app for Service Providers to close off tickets when at customers desk.  By the time the ticket is closed the time metric may be breached.  Also a good way to manage what requests to attend to next.

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auto delete user account when deleted in AD

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In Visitor request, it will be better if auto save function after filling visitor information. It means without needing to click Add.
Su Yin

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When adding a new AD user and myServices creates a new account, it should automatically fill in the post based upon the OU and add them to the Pending User Accounts list so I know that they need to be configured.
--Rob

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Automatically move users out of post once it has been deactivated

Dinis (Dili)

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More specific descriptions so users can identify options within the request for IT Service Requests.
-Abbey

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Display all device type in IT service request so people can use without asking them to be enable it individually at post.

Dinis (Dili)

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parent and child ticket feature

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Quick links to most useful links.  Like users.
Eric

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If myServices can show vividly in which flow submitted request is as ILMS Ariba flow does,it will be better.
Su Yin

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15 Minutes to auto unlock users account when locked out

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Dashboard automatically shows on customer portal

Dinis (Dili)

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Increase the front size within the Service Provider Portal
Abbey

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Mobile app for submitting myServices requests on Government issued smartphones - Jodie

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Mobile app for submitting myServices requests on Government issued smartphones - Jodie

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Allow users to update their own supervisors- Karen

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Having the ability to only select one "OpenNet" access when creating a user profile. -Reden

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Mandating Customer Surveys- Nabila

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RSO Requests