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Individual meeting

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1. What is the plan in the next 3 years for providing the service digitally
2. Do you thing the digital services has positive impact on the organization
3. Do you previous experience in Agile approach, how you evaluate it
4. Do you think the organization culture is flexible and welcoming change
5. Do you invest in digital transformation?
6. How you measure the impact (KPI's)

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1. Municipalities
2. Providers of services

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1. Top management
2. Employees ( Technical, customer services, planning and project management)
3. 3rd parties (Service providers)

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Pain Points: Centralization, DT is a treat for their jobs, no space for innovation, long term plans

Gain Points: Early value delivery, Team effort and collaboration, self development (skills, knowledge), feeling of not wasting time in long time planning

Topics on Interest: Omni-Channels (H), Agile development Culture(H), Capacity Building(M), 3rd party support(L)

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1. Agile development Approach
2. Early value delivery
3. Empowerment
4. Incremental

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1. Employees
2. Management
3. 3rd parties (digital specialists, developers)

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System Level: MVP, API's, standard and clean codes, Omni-Channels

Cultural Level: empowerment, Iterations, it's okay to fail, try new things, servant leadership, resistance to change, team effort

Economic Level: Investing in infrastructure, Digital transformation is not a cost, long-term ROI,

Social: Current employees digital maturity level, educational level, years at organizations,

Emotional: Upskill the employees skills, new type of roles, old jobs might be lost, Emotional inelegance

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employee culture
system development
practice