# data[].attributes.headline
Question: Where did the GPC recycling options go?

# data[].attributes.subject
Question: Where did the GPC recycling options go?

# data[].attributes.body
Why did you remove the ability to recycle boxes by the GPC? It was helpful with some big boxes to be able to unpack it and put the item in a backpack and leave the broken down box there and/or throw away related trash right there. Especially given the challenges people are having carrying things, it is a small thing to add back. Doesn't solve the big issues but would be helpful. I recognize then taking the recycling there to a bin might be a bit more work for the GPC staff but it was done with FedEx. Or add a big recycling bin right there and we'll do it ourselves.

# data[].attributes.body
I do not like the 7 day pickup system and think it should be abolished but if it must stay rather than saying "please pickup within 7 days" please say "please pickup by XXX date" that way there is no ambiguity. Especially as there seems to be discrepancy between when the emails are sent and when received.

# data[].attributes.headline
Issue: my partner does not receive notification when packages arrive.

# data[].attributes.subject
Issue: my partner does not receive notification when packages arrive.

# data[].attributes.body
Neither I nor my partner (who lives with me in EVGR) has ever received an email announcing arrival of a package addressed to her. She periodically makes the trip over the GPC, hoping that her packages will be there, and often returns disappointed. This is a very frustrating experience.

# data[].attributes.headline
Issue: Why are there all of these Amazon packages sitting in the EVGR B lobby?

# data[].attributes.subject
Issue: Why are there all of these Amazon packages sitting in the EVGR B lobby?

# data[].attributes.body
Stanford needs to put in signage so delivery drivers know where to go! How is this still an issue?!

# data[].attributes.body
I went to check whether my passport had been delivered, and came down to see that the mail attendant had clearly just left halfway through their job, with dozens of units’ mail unattended. In my mailbox, I had my passport and health insurance cards, and saw that other units had mail from health providers. At the very least, I would expect a mail room to be able to keep important documents and health information safe.

# data[].attributes.body
I received notifications from carriers that my packages delivered, but the mailroom told me everyday that I didn’t have packages. I went for 7 days straight and received no help or indication of where my packages are.

# data[].attributes.headline
Issue: Mail pickup at GPC is inconvenient and potentially difficult.

# data[].attributes.subject
Issue: Mail pickup at GPC is inconvenient and potentially difficult.

# data[].attributes.body
Now that larger packages are being delivered to the GPC, it will be difficult to carry these items back to EVGR, particularly if they are heavy. Even the UG2 worker I interacted with today wondered why they don't have access to a mail room within EVGR. Why not designate one room in each building for large package pick-up?

# data[].attributes.headline
Suggestion/Issue --Can't trust that I'll receive my packages, ideas to fix this

# data[].attributes.subject
Suggestion/Issue --Can't trust that I'll receive my packages, ideas to fix this

# data[].attributes.body
I received no notification of a package delivery but was still sent a "Your package is being returned to sender" email.

I have since been using my friend's off campus address for my packages. I can't believe we're paying more than $20,000/year to live in EVGR and not even have reliable mail service.

Why did they get rid of a system that worked? Why did Stanford not even offer UG2 a space on campus to use for packages? The incompetence has gone from ridiculous to negligent.

We have a mail room and lounge spaces in our building. Put up shelving that organizes by floor and place packages by room or alphabetically. This is not a difficult system.

In the meantime, make Stanford liable for missing packages and have them reimburse us.

# data[].attributes.body
I recently moved from EVGR B to C. However, I recently noticed that UG2 marked and delivered some of my mails to EVGR C + My Old Apartment in B, despite the mails were addressed correctly(e.g., if my previous address is EVGR B Apt 001, and my current address is EVGR C Apt 002, UG2 delivered my mails to EVGR C 001, which is unrelated to either addresses)

# data[].attributes.body
Deliver parcels to a shelf on each floor of the building. This will save so much time of students. Maybe UG2 could just let the carriers directly do that.

# data[].attributes.headline
Issue: One shouldn't have to worry as to whether or not they will ever receive a package that was delivered to the building. 

# data[].attributes.subject
Issue: One shouldn't have to worry as to whether or not they will ever receive a package that was delivered to the building. 

# data[].attributes.body
If you put the package in a locker and send out an email, please include in the email a map of exactly where to find that locker

# data[].attributes.body
I would like all packages to be able to be picked up 24/7, like in the GSB residences.

# data[].attributes.headline
Issue: UG2 does not take care of medical packages

# data[].attributes.subject
Issue: UG2 does not take care of medical packages

# data[].attributes.body
I had UG2 not be able to find a medical package. I had to press them to look again to find it. It turned out that the package was probably left outside after the courier said they handed it off to a person or dropped during the ridiculous series of transports packages are going through *after* arriving to EVGR. In that time it could have been stepped on, crushed, or otherwise ruined. Because of this experience I have had to space out my medicine deliveries more so that they can come only on weekends (even when I'm about to run out) because I'm so worried about UG2 messing up and causing my medicine to either spoil or be damaged and unusable. Unless UG2 and R&DE are willing to reimburse me the $1300 to replace any damaged medication, they better fix this.

# data[].attributes.headline
Issue: no transparency behind mail receiving/sorting process. 

# data[].attributes.subject
Issue: no transparency behind mail receiving/sorting process. 

# data[].attributes.body
+1 to the comment about not knowing where to direct delivery persons. There is no clear guidance or signs directing to a mail receiving location (if one exists). Without this information, you end up with delivery people abandoning packages in all kinds of unexpected locations (unbeknownst to the recipients). While I want to intervene and help direct delivery people to the correct location, this info has not even been communicated to residents. Why should we expect contracted delivery people to know where to go?

# data[].attributes.headline
Issue: Dangerous Traffic and Biking Situation

# data[].attributes.subject
Issue: Dangerous Traffic and Biking Situation

# data[].attributes.body
The traffic blockage around Comstock Circle is so dangerous. Any possible walkway is so narrow that you can't safely bike around there, or walk, or push a cart, or drive a go cart. This is just begging for someone to get hurt. This has to be an OSHA violation for the UG2 staff as well. Also anyone who gets their package with a bike either needs to ride with one hand or ride with a heavy unbalanced load which again is just asking for someone to get hurt.

# data[].attributes.headline
Issue: distance + wait time unmanageable with schedule

# data[].attributes.subject
Issue: distance + wait time unmanageable with schedule

# data[].attributes.body
Like many people without a car, I use the internet for daily essentials (toiletries, bedding, etc). This means I can often have quite a few parcels arriving over the course of a week, from different sources. My experience so far has been that stuff gets registered a good 3/4 days after it arrives (which is a lot if you’re waiting for toothpaste / a lightbulb!). Furthermore, I can only carry multiple bulky packages with the use of one of the crates, meaning I often have to go back and forward between the GPC/housing Center a couple of times a week with a crate full of packages, which can be quite a physically draining journey. Add to this the length of time it can take GPC staff (who are lovely by the way, and obviously trying their best — this situation must be as frustrating for them as it is for us!) and the round trip can often take an hour or more. This just feels like such an exhausting way to spend one’s evening after a day of teaching/seminars. I really hope our feedback about the system is taken seriously.

# data[].attributes.headline
Issue: it is unacceptable to not have access to my mail

# data[].attributes.subject
Issue: it is unacceptable to not have access to my mail

# data[].attributes.body
Mail is a basic necessity and must be provided. EVGR opened over a year ago and many of us have been reporting these concerns since then. This must be fixed now, and rent should be reduced in the meantime since they are unable to provide basic services of a residence (like a functional address).

# data[].attributes.headline
Question: How do other residences do this?

# data[].attributes.subject
Question: How do other residences do this?

# data[].attributes.body
I have friends in other residence halls that seem to get their mail and packages without problem. Is there a reason why a similar process cannot work at EVGR?

# data[].attributes.headline
Suggestion: Deliver Packages to Each Building+Questions on Lockers 

# data[].attributes.subject
Suggestion: Deliver Packages to Each Building+Questions on Lockers 

# data[].attributes.body
tl;dr version:
1) packages should be delivered to each EVGR building, could use common room (credit to existing posts);
2) current GPC pick up sucks for everyone;
3) the lockers are not working efficiently.

Currently, EVGR residents have to go to GPC to pick up packages. This is so inefficient both to UG2/GPC workers and EVGR residents. I can see that sifting through thousands of packages all the time and finding packages for people is so exhausting. I also see all the time people questioning them where are their packages. Even if people pick up their packages after several days that UG2 finally finds them, sometimes the packages are just so huge that moving back to EVGR is so inconvenient.

I have friends living in EV studio 2 and some other houses in EV where the mailman just deliver packages to their ground floor. Could we do this also in EVGR? UG2 people could separate into groups and in charge of each building. I also echo with other posts advice that we could use some common rooms for that.

As for the lockers, I appreciate the idea of picking packages up 24/7. But there are so few lockers to make this system efficient. Less than 100 locker positions for thousands of residents is just impossible.

I know this is long to read. I tried my best to convey my+my friends experiences. No one likes the current system. I understand all the difficulties and challenges of the package system, and thanks for reading my comments till here.

# data[].attributes.headline
Question: Why the mail system becomes worse when UG2 takes over?

# data[].attributes.subject
Question: Why the mail system becomes worse when UG2 takes over?

# data[].attributes.body
It is said to help the residence for receiving mails. However, I only see it makes things worse. Sorry for being so mean in this mail. But we need our voice to be heard.

As a PhD residence who has stayed on campus for 5 years, UG2 for EVGR is the worst so far for several reasons:
1. We have mail room downstairs. Why we the package never been delivered there? If we are worrying about the loss of mails, why not install cameras in the mail room or only give the building's residence access?
2. GPC is not the center of the residence, it is actually not very close to our apartment from EVGR, especially for D. For heavy mails and perishables, it takes 1h to walk back and forth for the package and the truck return.
3. Notification system is the worst. We never know how long does it take to process it. We used to have so many students and packages as well before covid, but things did not go wrong. The original EVGR B is pretty good as well, why we abandon the good solution and go for the worst?

# data[].attributes.headline
Question: Why don't we use the Mail Rooms?

# data[].attributes.subject
Question: Why don't we use the Mail Rooms?

# data[].attributes.body
When I first moved into EVGR (at least in Building B) I noticed on the first floor close to the garbage/recycling room that there was a room with signage indicating that there was a mail room (with mail slots for each apartment). Do each of the buildings already have mail rooms? Why do we have to walk to the GPC just to get a small box? When I first signed up for housing I was told we would only have to go to GPC if we had oversized mail.

# data[].attributes.body
GPC says that they received my package but they couldn’t find it anywhere physically — they said that “it was never assigned a bin.” One person then told me “I don’t know what to tell you.” Then another person took down my phone number and said that they would call me if they find it, and if they do not find it the person said that they will reimburse me. It has been since Saturday and no one has contacted me to tell me that they found the package. I plan to go there tomorrow to check-in and if they confirm that UG2 lost the package, I will then pursue steps for reimbursement, as someone who works for UG2 instructed me to do so, etc. Thank you for organizing this and for helping to smooth out this process so that we can have as reliable of a system as possible.

# data[].attributes.headline
ISSUE: Delivery workers don’t know where to bring packages

# data[].attributes.subject
ISSUE: Delivery workers don’t know where to bring packages

# data[].attributes.body
On the way onto EVGR the other day, I met someone delivering packages who didn’t know where to bring them. The fact that there are three separate places where reasonably sized packages show up (GPC, mailroom, parcel boxes) makes the process unnecessarily confusing.

# data[].attributes.headline
Issue: Not received email notifications in time

# data[].attributes.subject
Issue: Not received email notifications in time

# data[].attributes.body
It said it's been received but still no emails for 7 days. And they claim about returning mails if it passed 7 days but they never told you the mail has been received or where it is.
And they never responded the emails.

# data[].attributes.headline
Suggestion: get your act together, Stanford

# data[].attributes.subject
Suggestion: get your act together, Stanford

# data[].attributes.body
Apartment buildings much, much larger than EVGR operate mailrooms without any issue at all.

Stanford's failure to do so is pathetic, cruel (see: medication going missing), and illegal (see: residents' inability to register to vote using an EVGR address).

The reason packages are sent to the GPC -- creating a dangerous and also illegal road blockage on comstock circle -- is that Stanford filed for a commercial building permit for the EVGR RESIDENCES. When university admin say that USPS "refuses" to deliver to EVGR, what they mean is that the university knowingly violated federal law and post office regulations when building the new apartments. And now they are blaming the post office, losing residents' mail, and putting an enormous stress on UG workers.

Shame on you Stanford.

# data[].attributes.headline
Suggestion: disperse laundry usage of the Lowrises to decrease density at package center on Comstock

# data[].attributes.subject
Suggestion: disperse laundry usage of the Lowrises to decrease density at package center on Comstock

# data[].attributes.body
It's ridiculous how far we have to walk to get to the laundry, considering all of the lowrises are much closer to Studios/highrises that each have their own laundry facilities (that lowrise people can only get "off peak" hours usage - 2 am to 5 pm Mon-Fri, aka unusable). I don't think adding 10 units to a studio laundry facility full time would really hurt anyone...but here we are...

# data[].attributes.headline
Question: What determines which packages go in the lockers?

# data[].attributes.subject
Question: What determines which packages go in the lockers?

# data[].attributes.body
What determines which packages go in the lockers? Is it just luck? if I wait long enough will me GPC packages eventually go in the lockers? Waiting would be worth it for me to avoid the GPC.

# data[].attributes.headline
Suggestion: Handle each building independently, receive the packages separately in each building and use the Vacuum Rooms on each floor to distribute the packages.

# data[].attributes.subject
Suggestion: Handle each building independently, receive the packages separately in each building and use the Vacuum Rooms on each floor to distribute the packages.

# data[].attributes.body
-UG2 can receive the packages in each building, sort the packages per floor, and then left the packages on each floor in designated spaces, like the Vaccum Room (which is always empty).

- We can organize some schedules for packages to be delivered to each floor. (For example, 3 times during the day: 11 am, 3 pm, and 6 pm). This way it can be easier for UG2 to use the rest of the day to sort and prepare the packages and then at the scheduled time they can go to distribute the packages.

- This way we can also organize ourselves to pick the packages in these spaces at designated times (and if our package is not there, it should be there at the next scheduled hour or if not, the next day).

# data[].attributes.headline
Suggestion: Call or Email Santa Clara Labor Standards Enforcement Office

# data[].attributes.subject
Suggestion: Call or Email Santa Clara Labor Standards Enforcement Office

# data[].attributes.body
You can submit an online request to the Santa Clara Office of Labor Standards Enforcement here. They are very nice people. Note that UG2 subcontracted workers, delivery workers, and all graduate students are, legally speaking, workers who have workers rights recognized by the federal governments.

# data[].attributes.body
All the new containers, trucks, cars, and people makes Comstock Circle unsafe to navigate by foot or bike. This is a danger to residents, their children, and their pets, not to mention the people working at the package center. Delivery people, as well as Stanford maintenance workers, also need safe access to Comstock circle throughout the day. Someone should alert both OSHA and the county's Roads and Airports Department to the illegally unsafe conditions that Stanford has created here.

# data[].attributes.headline
Issue: New GPC noise for residents - EV low-rise 

# data[].attributes.subject
Issue: New GPC noise for residents - EV low-rise 

# data[].attributes.body
The new GPC area near bldg 19-20 is making a lot of noise through out the day and even late at night, which makes work from home hard, especially that rooms of students in bldg 19-20 are on the ground floor just facing the queues of students waiting for packages.

# data[].attributes.body
The EVGR GPC package center (and many of the directional signs pointing to it) block sidewalks. This generates intractable mobility issues and explicitly violates the Americans with Disabilities Act. It is also unsafe for bikers.

# data[].attributes.headline
Issue: Mail center obstructing road/pathways + disability considerations

# data[].attributes.subject
Issue: Mail center obstructing road/pathways + disability considerations

# data[].attributes.body
I agree that the increased foot/vehicle traffic makes it tricky to access the laundry room and obstructs the pathways I use to come and go from my apartment. I will also add that this is a disability/accessibility/ADA issue for folks living near the package center. I find it frustrating to navigate as an able-bodied person, and I imagine for someone in a wheelchair, for example, the lack of accessible pathways in this area could pose a serious mobility issue.

# data[].attributes.headline
Question: Is the commercial registration part of the General Use Permit failure?

# data[].attributes.subject
Question: Is the commercial registration part of the General Use Permit failure?

# data[].attributes.body
It is weird that EVGR is not registered as a residential building. I wonder if this is because of Stanford's failed bid to get a new General Use Permit (GUP) from the County a few years ago. R&DE should clarify more about what this "commercial registration" means and where the records are about it.

# data[].attributes.headline
Issue: decreased visibility and increased traffic

# data[].attributes.subject
Issue: decreased visibility and increased traffic

# data[].attributes.body
Navigating the low rises is already difficult enough since the sidewalk connections seem to be random, but the only way to directly ride my bike if I don't want to go over all the tree roots, twigs, sticks, rocks, etc. was to pass through that parking lot or go by the laundry room. Now that the road is a one-way AND there are gigantic trucks blocking the way, I've almost been hit by a car (twice) due to decreased visibility for both me and the driver.

I was also assuming this package center would operate under normal hours similar to the last one -- but I've seen trucks and huge lines of people at all hours on all days ??? It makes me think that the reason the GPC has expanded into 6+ storage units and a bunch of trucks was primarily because they didn't anticipate the amount of packages they were going to receive. If they'll need even more space as more packages arrive, where is everything going to go??

# data[].attributes.headline
Suggestion: Stanford should not blatantly violate county and federal law

# data[].attributes.subject
Suggestion: Stanford should not blatantly violate county and federal law

# data[].attributes.body
This is totally Stanford’s fault, not USPS.

In the U.S., land owners have to pay property taxes in return for services. Historically, Stanford has been given a huge property tax exemption from Santa Clara county in return for certain requirements: e.g. Stanford pays for its own fire station on campus, has to provide a certain minimum amount of housing, etc. In 2018 when renegotiating with the county, Stanford refused to make these basic concessions in return for huge tax savings and left the negotiating table. As a result, the new development permits that would have been part of the deal did not get approved by the county (again, because Stanford chose to leave the negotiating table). This means that Stanford did not get the permitting to build the new 2 billion dollar EVGR development as residential buildings, so it instead reported these as “commercial buildings” that, under federal law, don’t have residential postal addresses. Again, because of Stanford’s actions, USPS cannot give EVGR residential addresses until the permit gets reclassified. And EVGR residents, as tenants of Stanford, bear the burden (and often receive misinformation from their landlord, who is making a profit off of them). This means that eligible voters do not have a mailing address because of their landlord, which violates federal election law. Residents with legal or governance expertise should consider the relationships between Stanford’s actions and civil/criminal law.

# data[].attributes.body
Expanding on this, I've almost been hit by cars twice when biking through the parking lot because they were not able to see me around the illegally parked line of cars.

# data[].attributes.body
The current placement of the graduate package center, and the cars and semis needed to support it, effectively convert the adjacent two lane road into a one lane road with very limited visibility. Because there is heavy traffic from bicycles from the surrounding neighborhood, children (from the nearby childcare center), garbage and maintenance trucks, and cars, it is a question of when, not if, one of us experiences death or severe bodily injury in a traffic accident as a result of this decision by Stanford's administration.

# data[].attributes.headline
Issue: noise, privacy, and pathway obstruction from expanded package center operations

# data[].attributes.subject
Issue: noise, privacy, and pathway obstruction from expanded package center operations

# data[].attributes.body
I too live in a low rise immediately adjacent to the new graduate package center operations. While I have lived in this apartment for the past year and never had a problem with the previous GPC distribution from the GPC building, the new operations have expanded into a distribution tent only ~10 feet away from my apartment. I cannot leave my apartment to go anywhere during the day without weaving through lines of people and trucks arriving for the package distribution. The workers frequently leave equipment and signs right outside my front and back door, and prop crates and boxes against our apartment wall. We do not open our windows anymore because of the loss of privacy due to people directly outside our doors for over 12 hours a day.

What I am most disappointed about is the lack of communication about what these changes would mean for us. While we were sent a brief email indicating the parking spots would be off limits for the additional storage units, it was never made clear that there would be an outdoor package distribution center and unloading depot attracting large crowds in the middle of our neighborhood. It is not clear to me why this activity now has to happen within the designated residential section of our EV neighborhood, and could not continue from the designated GPC building as it has in the past for years without problem. In fact, the outdoor distribution tent has attracted far more traffic than the GPC itself, which seems backwards and inconsiderate of the current residents living here.

# data[].attributes.body
The frontline UG2 workers are doing a brave, commendable job given an impossible task. Which administrator(s) thought that switching from Fedex subcontracting to UG2 was a good idea? And that putting an EVGR package center many blocks away in family housing was optimal? What factors went into making this decision?

# data[].attributes.headline
Issue: mail center operations blocking laundry

# data[].attributes.subject
Issue: mail center operations blocking laundry

# data[].attributes.body
I live in the lowrises and must use the laundry room adjacent to the GPC. Since the GPC expanded to include EVGR operations, the pathway to the laundry room has been blocked and it makes getting to laundry more difficult and annoying. Lowrise residents have to walk up to a mile to use the laundry room and it is extremely frustrating to have to dodge packages and people in the now very congested area.

# data[].attributes.body
The expanded graduate package center operation has blocked the sidewalk and roadway entries near my apartment, both very literally via caution tape and storage containers, and also through crowds of people around my building. I now walk or bike through lines of graduate students to empty my trash or commute to work, or anywhere. The area that the expanded operations have taken up is not prepped or appropriate for forming lines or keeping large groups of people from the other side of EV.

# data[].attributes.headline
Issue: package center operations in residential backyard

# data[].attributes.subject
Issue: package center operations in residential backyard

# data[].attributes.body
I live in a low rise apartment immediately adjacent to the new graduate package operations for EVGR B,C,D. There is now a consistent line of people near my window, and I cannot open these windows or use the outdoor patio spaces I pay rent for without hearing the conversations between workers, the beeping package scanning, any music that is played, the opening and closing of truck doors, the frustrations of the residents, etc. When the employees work late, my experience also continues late into the night.

# data[].attributes.headline
Issue: illegal parking along Comstock Circle

# data[].attributes.subject
Issue: illegal parking along Comstock Circle

# data[].attributes.body
I live on Comstock Circle and was asked to move my car on short notice from an ES spot near my apartment, to allow space for GPC containers. I respectfully complied (at risk of towing), but in stark contrast Comstock Circle is now daily lined with illegally parked trucks and cars apparently affiliated with the mailing operation. These trucks and cars are parallel parked in front of the graduate package center and along the Kennedy side of the street. These trucks and cars have reduced the street to being one-way, and have made it very difficult to navigate the street safely or even park in the designated ES spots I'm paying to use. If the expanded graduate package center operations cannot function in this location without breaking parking laws, why are they placed here?

# data[].attributes.body
Does outgoing mail actually get picked up on a regular basis? Based on how long it takes outgoing flat mail to reach its destination, it seems like mail is not actually being picked up daily from the outgoing mail boxes....

# data[].attributes.body
If I am expecting a package or flat mail that requires a signature upon arrival, does student housing or UG2 sign for it?

(asking because I want to renew my passport, but am afraid of losing it in the mail if no one is around to sign for it)

# data[].attributes.body
Going off of other comments about how the package delivery notification email does not specify where to pick up the package: how is UG2 currently deciding which packages will be left in the mailroom vs. which packages will be sent to GPC? As noted above, most of us expect that packages that we address to our apartment will be sent to the mailroom, so I'm confused about why I had to spend 3 days tracking down a package I sent to my building only to find out it had been taken to the GPC.

# data[].attributes.headline
Issue: If RDE causes problems for student that's okay, if students cause issues they are punished

# data[].attributes.subject
Issue: If RDE causes problems for student that's okay, if students cause issues they are punished

# data[].attributes.body
Whether it is a lockout because of a faulty card reader or not being able to pick up your mail in time because of a missing notification or taking the limiter out of the sink students are charged and get emails in threatening language.

For RDE on the other hand, it is completely fine to give no reason at all (e.g. not working mail system for over a year, stop angle replacement did not happen on the announced day). Every time an issue comes up, RDE is trying to find a shady excuse or saying it is someone elses fault. This is not respectful and fair towards the students.

# data[].attributes.headline
Issue: EVGR D Mailboxes not reachable because of Cardboard

# data[].attributes.subject
Issue: EVGR D Mailboxes not reachable because of Cardboard

# data[].attributes.body
There are only three carts for cardboard. I often could not reach my mailbox since it was blocked by excess cardboard.

Before this excuse comes up: If people don't fold their cardboard you should maybe mail them or just collect the cardboard more often? This is not the fault of residents who fold their cardboard and want to access their mailbox either.

# data[].attributes.body
Anybody have any success receiving medications?  USPS tracking #s indicate that two of mine were delivered a week ago, but the package center has no record of them.

# data[].attributes.body
Has anyone had any success retrieving missing flat mail? I've only successfully received USPS flat mail on two days. Otherwise my mail has been missing for weeks now. Anyone know where this mail could have gone?

# data[].attributes.headline
Suggestion: Re-register EVGR with USPS as an apartment building

# data[].attributes.subject
Suggestion: Re-register EVGR with USPS as an apartment building

# data[].attributes.body
My understanding is that USPS is not delivering mail directly to our mail boxes because it is not registered as a multi-unit apartment building.

Having USPS deliver mail to the boxes directly (as is done in almost all of the other graduate residences) would be much more efficient.

Registering EVGR as an apartment building would also fix the address issues that we're all having.

# data[].attributes.headline
(Issue) Package, EVGR B, I do not receive email notifications.

# data[].attributes.subject
(Issue) Package, EVGR B, I do not receive email notifications.

# data[].attributes.body
I have never received an email notification about the arrival of my packages, and you do have my email. I have been there many times to advise you of this, but the problem persists.

# data[].attributes.headline
Issue: USPS does not recognize EVGR addresses

# data[].attributes.subject
Issue: USPS does not recognize EVGR addresses

# data[].attributes.body
It appears that EVGR buildings are registered as commercial buildings (not as multi-unit apartment buildings). As a result, trying to enter apartment numbers in online forms and legal forms causes errors.

This is a HUGE problem for important documents (car insurance, etc.)

Please re-register EVGR buildings as apartment buildings. This would allow our addresses to be recognized.

# data[].attributes.body
Ideally, the suggestions of delivering packages directly to the mail room or the huddle rooms on each floor will be followed.

In the meantime or as a backup, please install additional package lockers so that overflow packages aren't sent to the GPC (which has inaccessible hours).

# data[].attributes.body
On multiple occasions, I have seen UG2 staff not wearing masks. This has happened in both the mail room and the package room.

In order to keep everyone healthy and safe, we should all be wearing masks in public spaces.

# data[].attributes.body
I don't now about the other buildings, but EVGR B has a large lounge by the flat mail room that no one uses and even if it is being used, it's still mostly empty. It is absolutely absurd that R&DE is making the excuse that there is no room in EVGR buildings for packages but yet thinks it's acceptable to create a make shift package center out of foldable furniture and storage pods labeled with printer paper and sharpie markers. Ignoring the poor planning of building an apartment complex without a proper mail center, the square-footage of these buildings rival shopping centers. How is there not space? I say use that 1st floor lounge. We don't need it when there are Community rooms on each floor and also large meeting rooms on the 1st floor. Also, the pandemic will eventually end so there will be other places to host large events.

# data[].attributes.body
I would prefer to keep the huddle rooms open for studying! Maybe the mailroom would be a better option

# data[].attributes.headline
Issue: EVGR B Multi-day delay in processing packages

# data[].attributes.subject
Issue: EVGR B Multi-day delay in processing packages

# data[].attributes.body
Somehow my packages can go from a warehouse in New York to Stanford in less time than it takes the GPC to scan my package and send an email?

# data[].attributes.body
The 7 day return to sender policy needs to be abolished. It shows a lack of understanding of student needs. When the pandemic dies down, students will regularly have to travel out of state or even out of country. The last thing students need to worry about when visiting family or working on behalf of Stanford at international events is whether or not a package may have shown up when they were away from campus.

# data[].attributes.headline
Issue: Help with Carrying Large Packages

# data[].attributes.subject
Issue: Help with Carrying Large Packages

# data[].attributes.body
I can't carry heavy items due to chronic pain in my back and shoulders (+ doctor's orders). The fact that R&DE's response to students with concerns like mine is to "get a friend to help" is rudely dismissive and unacceptable. No apartment building would be allowed to respond to a disability concern like that and it is disrespectful of student's autonomy and their/their friend's time. It also assumes that the residents' friends don't have mobility concerns of their own and won't graduate before them. This is just a painfully out-of-touch response

# data[].attributes.body
The idea that a 24+ hour wait between carrier delivery and UG2 notification (if one is lucky enough to get one) is ridiculous. The former system at least would notify you within 3-4 hours and pick up could be the same day. So we know that it *is* possible to get mail this quickly but R&DE is *choosing* to implement an objectively worse system.

# data[].attributes.headline
Issue: Package not available after receiving email it was ready for pick-up

# data[].attributes.subject
Issue: Package not available after receiving email it was ready for pick-up

# data[].attributes.body
I received email notification that my package was ready to be picked-up from GPC. I arrived 2 days later. When I arrived, I was told that my package was not ready, and it could not be found at that time. I was told I'd get a phone call, "maybe later this afternoon, if [they] can find it." This is a profound waste of time and it is simply not acceptable. I was not provided an answer to why I had received the email.

If I am receiving an email that my package is ready (albeit already DAYS after it arrived on campus) then it needs to actually be ready and accessible.

# data[].attributes.body
Why don't we get our mail delivered by USPS like I assume occurs in other graduate residences on campus? That way, we might be able to get mail delivered straight to each building's mailroom.

# data[].attributes.headline
Suggestion: use EVGR built-in mailrooms and learn from other Residences (e.g. GSB)

# data[].attributes.subject
Suggestion: use EVGR built-in mailrooms and learn from other Residences (e.g. GSB)

# data[].attributes.body
- Use the designated mailrooms (instead of GPC) for both flat mail and packages, there are oversized lockers in the mailrooms, why not utilizing them in addition to the smart lockers?
- GSB residence staff handles its own mail system for 400+ residents, and it works really well. The buildings have one designated mailroom. Staff there receive mail, scan them, which triggers email notifications to residents, then residents can pick them up at any time from the mailroom, all within a couple hours of the packages arriving. Can we have something similar in EVGR? Since access to mailroom is controlled already, we can just leave the packages in the room and have students pick them up at their own convenience. I'd vote to remove the layer of UG2 staff handing us our packages face-to-face, they can just focus on the receiving, sorting and notification steps. R&DE should speak to GSB residences to learn more about mail handling best practices.

# data[].attributes.headline
Question: Measuring package processing time

# data[].attributes.subject
Question: Measuring package processing time

# data[].attributes.body
Is this measured from the carrier delivery time or the time UG2 scans the package? UG2 often scans boxes days after the carrier delivers them. Given their track record, I would be unsurprised to hear they use this internal "delivery" time to track the "24 hour turnaround" they promised our CAs.

# data[].attributes.headline
Suggestion: Ask the frontline workers what's working and not working

# data[].attributes.subject
Suggestion: Ask the frontline workers what's working and not working

# data[].attributes.body
Many of the frontline UG2 workers are forthcoming with their frustrations of the current system. Why not ask them what they see working and not working then refine the system versus just scatter-shooting solutions conceptualized by more senior people without an understanding of the situation

# data[].attributes.headline
Issue: Have never received an email notification

# data[].attributes.subject
Issue: Have never received an email notification

# data[].attributes.body
I've never received an email notification telling me there is a package for me. The only reason I know a package is here is from the carrier tracking info.

I usually wait ~5 days before going to trying to get my package - when I arrive at the EVGR area of the GPC I'm told I should wait for an email...

# data[].attributes.body
Right now one of the music rooms in EVGR B is full of packages so we can't use it. I think we should find another place to keep the overflow of packages (perhaps the game room across the hall?) so people can still have access to the practice room.

# data[].attributes.headline
Slack me if you want a ride to buy groceries

# data[].attributes.subject
Slack me if you want a ride to buy groceries

# data[].attributes.body
I like grocery shopping with people! more fun than going alone. or ask in #evgr-ridesharing
~Emi Soroka

# data[].attributes.body
EVGR has built-in mail rooms. It'd be great to have packages delivered either directly to the mail rooms or to a central point which is then distributed to each building.

Steps:
-Use EVGR B front desk as the receiving point for delivers to drop off packages into designated bins (B / C / D)
-UG2 can cart the bins directly to the respective building's mail rooms, and then sort the packages onto shelves
-These shelves will be sorted by floor
-Residents can search by shelf to find their package in the correct building

# data[].attributes.body
I'd be happy to help carry packages (bfereday@stanford.edu)

# data[].attributes.headline
Let’s keep using the mail rooms in each building to retrieve packages

# data[].attributes.subject
Let’s keep using the mail rooms in each building to retrieve packages

# data[].attributes.body
I tend to work until late at my office and many times I can’t pickup packages before 8pm. I don’t understand why we do not get delivered our mail to the mail rooms as it was before. The old way I think is more convenient for everybody, we don’t have to depend on times when staff is working to handle our packages.

# data[].attributes.headline
Issue: Mail forwarding from EVGR to new address not possible through USPS

# data[].attributes.subject
Issue: Mail forwarding from EVGR to new address not possible through USPS

# data[].attributes.body
I moved to EVGR last year when the EVGR addresses were not recognized by USPS or any other mail carrier. I was advised by EVGR staff to enter my EVGR address to the USPS system WITHOUT my apartment number so that I could receive forwarded mail. Out of curiosity, I recently tried to change my address on the USPS site to INCLUDE my apartment number. When I tried this I got an error message from the USPS site that my previous EVGR address without the apartment number is "NOT CONSIDERED A RESIDENTIAL ADRESS AND THAT USPS WILL NOT FORWARD ANY MAIL FROM NON-RESIDENTIAL ADRESSES".

What is Stanford R&D's plan for forwarding mail to me (and other students who are experiencing similar address registration issues) when I move off campus or finish my degree?

# data[].attributes.headline
(EXAMPLE) Issue: Flat Mail,EVGR B - missing flat mail

# data[].attributes.subject
(EXAMPLE) Issue: Flat Mail,EVGR B - missing flat mail

# data[].attributes.body
1. Post title should begin with "Issue"/"Question"/"Suggestion" to indicate post type + Flat mail/Package/Perishable to indicate type of mail + EVGR B/C/D to indicate your residence.
Include a short descriptive title.
2. Use comment space to further describe the issue. Keep posts short and to the point to keep the page readable. Add a relevant picture if required for context. Include your name if you want (optional).
3. Change the color of your post to: Issue - Red, Question - Orange, Suggestion - Green.
4. Post! Click and drag to move/resize your post.
5. Feel free to like other posts you want to also emphasize, by pressing the "heart" icon.

- Ada Undieh

# data[].attributes.body
While the majority of packages are making it to the GPC, carriers still attempt to deliver at the building (e.g., lobby, mail room, etc). Has UG2 attempted to contact Amazon LEADERSHIP to stop this problem in a centralized fashion?

# data[].attributes.body
How long will this charade have to go on before R&DE pulls the plug on this awful mail system idea? Are we going to have to suffer through this all year? I'd like to know because if it's going to be like this all year I want to move to Munger.

# data[].attributes.body
The shortest time that I have had to wait for to pick up a package that was already in the mailroom was 30 minutes (a common theme among other residents). I have also had to wait a about an hour to pick up a package, only to find out it hadn't reached the mailroom yet and that they would contact me (I had received an email saying my package was ready to be picked up).

It truly does not feel as though EVGR management or UG2 felt respectful of my own time, which is particularly frustrating given the price paid for these apartments.

Note: This is not related to package turnaround time (although that is also an issue), rather it is a separate issue of once the package has actually arrived in the mailroom, there are constantly lines and long wait times to actually receive the package.

# data[].attributes.body
I make purchases from Amazon because I want to get my packages quickly and often pay for one-day shipping. But now once I get an email from Amazon saying that my package has been delivered, it takes several days for me to actually receive the package from UG2, which makes paying for fast shipping a waste of money

# data[].attributes.body
Disability considerations. I am not allowed to lift anything with one of my arms at the moment and it is very difficult get packages back to EVGR. The fact that I cannot get my mail due to my disability is unacceptable.

# data[].attributes.body
If you are suddenly starting to call and/or text residents to pick up packages without even identifying yourselves, why wouldn't you send an email out to EVGR to let us know about this form of a notification? How would we magically figure out that it is not a phishing attempt unless you directly tell us? Why are you so against sending timely emails out to the entire complex to inform us about what is going on???

# data[].attributes.headline
Question: Expected Package Processing Time

# data[].attributes.subject
Question: Expected Package Processing Time

# data[].attributes.body
In the GSC call from two weeks ago, Jose Abrams from UG2 promised a package processing time between 1-4 hours to the GSC and R&DE leadership.

How far off are we from these numbers?

# data[].attributes.headline
Suggestion: Compensation for affected residents, EVGR

# data[].attributes.subject
Suggestion: Compensation for affected residents, EVGR

# data[].attributes.body
All active EVGR lease holders should receive some form of compensation for our struggles with this failed mail system. We are being charged $1423 - $2241 per month for an apartment that does not have reliable access to mail. R&DE is obligated to provide us with a working mail solution, even if it is temporary, but has not. Therefore, all the residents affected by this gap in service should either not be charged rent until there is a working solution available, or should be paid for damages.

# data[].attributes.body
The email notifications say "Your packages will be handled the same way your business usually handles packages." It does not specify where to pick up packages, whether at GPC, a parcel locker, or my mailbox. Also, items that would fit in my mailbox are delivered to the GPC, which is much more inconvenient.

# data[].attributes.headline
Issue: Transporting Heavy/Large Packages from GPC

# data[].attributes.subject
Issue: Transporting Heavy/Large Packages from GPC

# data[].attributes.body
They don't have enough carts at the GPC to help transport large packages - in addition to the wait time to find your package, I had to wait for an hour until a cart was brought back.

A 1 mile round-trip, walking from GPC to EVGR D also takes a large chunk of our time during normal working hours.

I would much rather pick up small packages from the GPC while having large packages stored/delivered closer to the building.

# data[].attributes.body
Issue:
Since moving the mail pickup to the GPC the mail pickup hours seem to only be on weekdays during working hours. My partner and I are usually busy during these hours, and I imagine many others are busy too.

Proposed solution: have a late shift (till 8-9pm) so we can actually pick up our packages. Well that or just get a whole better system cause there are so many things wrong with the current one.

# data[].attributes.headline
Issue: UG2 does not recognize perishable items

# data[].attributes.subject
Issue: UG2 does not recognize perishable items

# data[].attributes.body
Even packages that are marked as time-sensitive/perishable (which btw is not an easy thing to do depending on where you're buying stuff from) have not been recognized as such by UG2 to be processed urgently.

With medications and dietary restrictions, I basically have to risk going hungry for the week it takes UG2 to process the package and have an increased chance of a medical episode. Not only does this directly impact my physical health and quality of life, but the stress associated with takes a significant toll on my mental health (compounding the not insignificant stresses that a Stanford graduate student already has to deal with)

# data[].attributes.body
There are no signs telling you that you should not go into line at GPC!

# data[].attributes.headline
Issue: Notification says Pick-up at usual Place

# data[].attributes.subject
Issue: Notification says Pick-up at usual Place

# data[].attributes.body
There are no instruction given where to pick up your package and it seems to vary and not to be the same place every time.

# data[].attributes.headline
Question: Reimbursement for Lost and Late Packages & Flatmail

# data[].attributes.subject
Question: Reimbursement for Lost and Late Packages & Flatmail

# data[].attributes.body
I got an important document per flatmail. Apparently, there was some backlog since I did not received any flatmail for a longer period of time and then 9 letters at once. However, it was too late by that time and I was forced to get the document in person. Will I be reimbursed for the fee I payed to get it delivered?

# data[].attributes.headline
Issue: Inconsistent Package Processing Times

# data[].attributes.subject
Issue: Inconsistent Package Processing Times

# data[].attributes.body
Package processing times are still very long and inconsistent - taking anywhere from 1 day to an entire week before you get a notification email. Why pay for Amazon Prime/same day shipping if UG2 will hold it hostage for a week anyway?

Even packages that were delivered by the carrier on the same day at the same time have different processing times, requiring multiple trips to the GPC during the week, with a long wait time for each trip as well.

This is unsustainable, especially as in-person classes and other research related activities pick up pace.

# data[].attributes.body
Flat mail (letters, etc) goes missing and takes much longer to make it into the mailboxes than it should. Because most flat mail does not have a tracking number, it is difficult to know if something has gone missing in transit or is just delayed/lost in the UG2/Stanford mail system. A letter that was sent to me >1 week ago from within CA has still not been placed in my mailbox, and it makes me wary of using this mailing address for anything important (but I don't really have another mailing address that I can reasonably use!)

# data[].attributes.headline
Issue: EVGR D Mail not picked up from Mailroom

# data[].attributes.subject
Issue: EVGR D Mail not picked up from Mailroom

# data[].attributes.body
Packages that are delivered to the mail room or the food rack are not picked up, sometimes they are there for several days. Meanwhile, the owners are waiting for a ug2 notification.

While I would prefer delivery directly to the mail room this is confusing.

# data[].attributes.body
Ug2 ignored two of my emails (that were both cced to Makoto Ushihara). Only after ccing my third email to everyone I could think of, I got a reply.

I have not gotten any reply to any of the emails I send before that where I did not follow up in this way.

# data[].attributes.headline
Suggestion: Abolish the broken system. Use EVGR huddle rooms for package pickup

# data[].attributes.subject
Suggestion: Abolish the broken system. Use EVGR huddle rooms for package pickup

# data[].attributes.body
Kennedy houses, Studios 1-6, etc. allow packages to be delivered in the lobby. The argument against this in EVGR is that there are too many residents.
Each floor of EVGR contains at most 200 students: therefore one floor in one EVGR building is comparable to one Studio or Kennedy building. UG2 should rapidly sort the packages by building and floor and designate one huddle room per floor as the package room.
This is secure: only residents have access to the huddle rooms.
It requires 0 additional staff or infrastructure.
It allows students with limited mobility to pick up packages close to their apartment (UG2 can leave a hand-cart in each room).
Finally, it provides 24/7 package pickup service.
The current system is a bloated boondoggle of poorly thought-out and implemented ideas. Let's solve every problem at once by getting rid of it altogether.

# data[].attributes.headline
Suggestion: use student ID to find package, not tracking number

# data[].attributes.subject
Suggestion: use student ID to find package, not tracking number

# data[].attributes.body
At GPC they needed a tracking number rather than my ID. I didn’t have a tracking number because the package was sent to me by a family member. Having a tracking number should not be required to pick up a package.

# data[].attributes.body
Suggestions: Have UG2 leave packages right in front of apartment doors inside of EVGR buildings. This way, students do not have to walk to EVGR with multiple packages from Comstock Circle.

# data[].attributes.headline
(ISSUE) Small packages, EVGR B - wait time issue 

# data[].attributes.subject
(ISSUE) Small packages, EVGR B - wait time issue 

# data[].attributes.body
I've had to pick up about 4 small packages from GPC (the EVGR trailers set up there). For each package, I had to wait 45min-1 hour while they look for the packages. And half the time they couldn't locate the package, and I was told to come back later. This is unacceptable.