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What do we do to limit organisational liability? Client risk of offence/or personal damage?

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What do we do to limit organisational liability? Client risk of offence/or personal damage?

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working with persona; privacy for ourselves (to keep us safe)- training

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working with persona; privacy for ourselves (to keep us safe)- training

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Computer/internet facilities that we could use with service users in office

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Policies and procedures

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Group work to facilitate basic it skills

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we need organisational 'rules' around using different digital tools

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we need organisational 'rules' around using different digital tools

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are we allowed to use solutions like whats app?

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are we allowed to use solutions like whats app?

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credit - could encourage folk to use whatsapp in terms of communication to address the data issue

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credit - could encourage folk to use whatsapp in terms of communication to address the data issue

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Service user not having credit. Using data communication

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Feedback to be received electronically

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Updated devices, software, apps, programmes.
Faster internet.
Consistent training across the organisation.

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We could do group work with service users to increase ability and confidence and reach more people at the same time. Your home service already looking into this

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Trying to do this using only a phone.. and a work phone is not appropriate to hand to a service user as it may contain other service user info

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Balancing private wants with having a public facing role, eg being visible on social media

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no access to internet due to signal or connectivity

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no access to internet due to signal or connectivity

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Introduce shared Risk Assessment information on CMS, for example if we pass a SU to another area that office should be able to view all information. Currently only managers have this facility.

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Access to internet when with service users and an appropriate device

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Awareness of the apps available that could help in specific situation

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Support service users in a tailored approach to enable them to build confidence.

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Apps for learning programmes

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No access to internet

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Staff being enthusiastic about digital change.

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Explore what the person wants out of using digital formats and develop a learning plan around their needs and at their pace

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They may lack IT skills

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Access to equipment/resources.

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Time available to carry out these tasks in addition to all the other support needs

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People already have a lot of mental burden, and if they are not used to using Digital technology, there could be a barrier to them being open to using technology

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Assistive technology enabling people to live fuller lives, or making communicating easier.

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It is very complex to explain to people who have no experience with digital formats.