# data[].attributes.body
BUSINESS DAYS

https://www.timeanddate.com/date/weekdayadd.html?d1=20&m1=12&y=2018&

TRACKER
https://docs.google.com/forms/d/e/1FAIpQLSepJ16WcouDdseWcLXRok8tzC-91Bo_jMpfkHnZHSvfOdKmLQ/formResponse

17 TRACK
https://t.17track.net/en#nums=LL653436235CN

MERCHANT
https://merchant.wish.com

GOOGLE TRANSLATE

https://www.google.com.ph/search?q=google+translate&rlz=1C1GCEB_enPH864PH864&oq=google+translate&aqs=chrome..69i57j69i64.5351j0j7&sourceid=chrome&ie=UTF-8&safe=active&ssui=on

GURU
getguru.com

# data[].attributes.body
Issue with the item

https://app.getguru.com/board-groups/bc8AenTL/Issue-Types

FIT

https://app.getguru.com/card/crK6q4bi/Item-doesnt-fit

# data[].attributes.body
The customer is using a gibberish name and has only one order. Located the IP address in Taiwan but the shipping address is in Australia. The customer has a Chinese billing address. Reporting the product as didn't match as listed.

https://merchant.wish.com/ticket/5d2811a385fd5436994ebaad - permaclose

https://merchant.wish.com/ticket/5d718069cb68e3a9477a28ae
Approved refund

https://merchant.wish.com/ticket/5d6d45380b16690c634efdb0 - pay later

https://merchant.wish.com/ticket/5d69be0b3252bd6623a9af3f - return

https://merchant.wish.com/ticket/5d68887304c6a86f1d43cb19

https://merchant.wish.com/ticket/5d5d992380c6d788d4d4332f  Charge back refund

https://merchant.wish.com/ticket/5d6d9afd2836712f71f3d0da
Uncaptured KLARNA

https://merchant.wish.com/ticket/5d692b294141648b1e80f086
blank status

DELIVERY

https://merchant.wish.com/ticket/5d2e2e7f0ef79c1761732597
Free ship

https://merchant.wish.com/ticket/5d2d0882688eed7e99e61159  strategic, returned to sender

https://merchant.wish.com/ticket/5d38f7e58db4fb27436af31a returned to sender ( At U.S. Postal Service facility,Returning package to shipper/merchant, USA, within ETA)

https://merchant.wish.com/ticket/5d3a0c2c2c093f6048b61a78
Flat rate shipping

https://merchant.wish.com/ticket/5d4214ce654ffc61e8c89556 Strategic 100 days

https://merchant.wish.com/ticket/5d53fb67f311820497c810be  strategic white glove prepaid return past ETA didn't receive

https://merchant.wish.com/ticket/5cfdd9e6d561a518952a06da dispute, past ETA

https://merchant.wish.com/ticket/5cd3a65ce663315943ffcb78
past eta beyond 100

https://merchant.wish.com/ticket/5d6095979542670980644549 hapit HVI

https://merchant.wish.com/ticket/5d608470d074f029cdb9768f
2 location

https://merchant.wish.com/ticket/5cfdd9e6d561a518952a06da  refund escalate

https://merchant.wish.com/ticket/5d571899b88723a03a9ea204  Carrollton, GA, Delivered, Signature Service not requested, Fed ex, refund

https://merchant.wish.com/ticket/5d5abca9c6ddf24dab4d9cf5
HVI non rcc

FRAUD

https://merchant.wish.com/ticket/5d6589766cc06b8bf4e2ffd3
MD ATO

https://merchant.wish.com/ticket/5d27cdaeeb631e35a504fa72 Escalate

https://merchant.wish.com/ticket/5d2fb939fb737d15f4ef941e
False Email

https://merchant.wish.com/ticket/5d495856898f8d149a6b106f

https://merchant.wish.com/ticket/5d4c686e70bb873fc28e53fb

https://merchant.wish.com/ticket/5d4d4b02f38fb27f0e1a4f5e false email

https://merchant.wish.com/ticket/5d323f2493f5566d44f8a0de - Unknown charge, amount cannot locate, reassign

https://merchant.wish.com/ticket/5d3dc83c4fe10b6578086014 - Double charge, can't locate the charge - unknown charge, reassign

https://merchant.wish.com/ticket/5d3dc83c4fe10b6578086014 - unknown charge

PAYMENT AND CHECK OUT

https://merchant.wish.com/ticket/5d5d992380c6d788d4d4332f - Dispute

https://merchant.wish.com/ticket/5d6dba37b5e1a02afdb79cfc - Ship to store

https://merchant.wish.com/ticket/5d686bece098142f6272d5c8- under review

https://merchant.wish.com/ticket/5d686bef013b38493ab4e20e -
decline ang 2nd payment

https://merchant.wish.com/ticket/5d3a60f80c705f5e17a4236f - not applied

https://merchant.wish.com/ticket/5d2fb939ebb40f01519f1b39 - Boleto

https://merchant.wish.com/ticket/5d34c620b878222fa68a03cd - Decline

https://merchant.wish.com/ticket/5d2ff28391190250fe86b68f - discount

https://merchant.wish.com/ticket/5d3768e1fb1e792da119c7a6 - duplicate - ESCALATE

https://merchant.wish.com/ticket/5d640917f2d8213c6f9b1391

https://merchant.wish.com/ticket/5d3b5e394884d30d2b9474b3 - unknown charge, cannot find the charge in order history customer cannot provide order ID as well - ask for screenshot

https://merchant.wish.com/ticket/5d3f882ac8f6c72dad106a3f - REFERRAL PROGRAM

https://merchant.wish.com/ticket/5d28eef0fc06265015fb4f85 - refund, pay later

https://merchant.wish.com/ticket/5d436363e016355724cb36c0 - points

https://merchant.wish.com/ticket/5d3d7554f766427d983117b7 - buy now, pay later , false double charge

https://merchant.wish.com/ticket/5d442947f9d551125331b05a - payment cannot pass thru

https://merchant.wish.com/ticket/5d436363e016355724cb36c0 - points

https://merchant.wish.com/ticket/5d440d0204a0132881535538 - drug paraperh

https://merchant.wish.com/ticket/5d4977f250a1a84d4370eac4 - didn't applied

https://merchant.wish.com/ticket/5d54d698e461343b1913c89a- LQD

https://merchant.wish.com/ticket/5d5c07df59af4b9c7274efd0 - DENIED REFUND STATUS

https://merchant.wish.com/ticket/5d5ef19afeb8ca32e5651e15 - pending refund status

https://merchant.wish.com/ticket/5d5c89b9f1e7950f92bcb9c2 - Chargeback

https://merchant.wish.com/ticket/5d5d992380c6d788d4d4332f - charge back, hvi, ETA

https://merchant.wish.com/ticket/5d5d7f196c755184cdfc0ade - charge back past eta

https://merchant.wish.com/ticket/5d5ed7a25d8326603157ec0f - charge back past eta

https://merchant.wish.com/ticket/5d5f5fdbe43ffe1b12bf3811 - DENIED

https://merchant.wish.com/ticket/5d6083ec6bdd3d4a2f17ca8d - new customer

https://merchant.wish.com/ticket/5d6083ee0cdf5c699695a981 - confusing but its promotion

https://merchant.wish.com/ticket/5d559eb191296c98b454a1f5 - buy now pay later decline

https://merchant.wish.com/ticket/5d63cab946f7b64d9d1190f4 - charge back

https://merchant.wish.com/ticket/5d64ab27313fe10905fa24b5 - charge back

https://merchant.wish.com/ticket/5d5ae9536566ff284e8f089a - zip code

https://merchant.wish.com/ticket/5d65aed18da85e08630588c1 - cart

https://merchant.wish.com/ticket/5d63b6b9e688df0e3753721b - Unknown charge REASSSGIN

PICK UP

https://merchant.wish.com/ticket/5d2fb533ee13982fd0796430 - PICK UP - issue POINTS

https://merchant.wish.com/ticket/5d2fcc82b14d4379d5cb00f3 - SHIP TO STORE, within ETA

https://merchant.wish.com/ticket/5d58585ae780082cf166112d - didn't fit, pick up

https://merchant.wish.com/ticket/5d6f01a143847908b772d76b - pick up

ACCOUNT

https://merchant.wish.com/ticket/5d310d5fc72d117323571d0e - currency

https://merchant.wish.com/ticket/5d36171e3472ce58d9549a70 - phishing

https://merchant.wish.com/ticket/5d3d599705d2eb0876b644b8 - deactivated

https://merchant.wish.com/ticket/5d41140d8ff3ef0ac8d0e15c - didn't received email confirm

https://merchant.wish.com/ticket/5d40a3ea3104fa4d7589d8af - cant log in

ORDER UPDATE

https://merchant.wish.com/ticket/5d2f7feb480c0011bb3a7eaf - merchant cancellation

RETURN

https://merchant.wish.com/ticket/5d5dc9169fe18c4f27918f07 - buot2 ug return

https://merchant.wish.com/ticket/5d5e11a79d13b1025cbfef38

https://merchant.wish.com/ticket/5d3072ee12a2d925ca03e414 - rcc, non hvi, correctly fufilled, return cancelled status - Other > Pending Refund: Awaiting Customer Return, escalate, DO NOT REFUND - https://t.17track.net/en#nums=WR190719000298 - Rcc - correctly fulfilled nagsunod sa policy, item is returned back because address gone away -Return cancelled

https://merchant.wish.com/ticket/5d58be80b0024adaa9046048 - Return white glove

https://merchant.wish.com/ticket/5d69a2bb0d3e972cfd63248f - return nagsunud sa process ZD

https://merchant.wish.com/ticket/5d6d44cb6d2f1607fde0d564 - return follow steps

ISSUE WITH THE ITEM

https://merchant.wish.com/ticket/5d32376f7c699f1b8a6a19cb - how does the product work

https://merchant.wish.com/ticket/5d3a8ed3116fed44ab9713c5 - Non RC, 3 times, if merchant cannot provide a return label, offer refund

https://merchant.wish.com/ticket/5d47cfcbe6869449377b938c -LQD

https://merchant.wish.com/ticket/5cc4b8e25e96f2179c296f47  1st contact pasok sa 60 days, last contact beyond 60 pasok sa 120 days

https://merchant.wish.com/ticket/5d4c85231f47d6058fab304e - mistake, rc, fbw

https://merchant.wish.com/ticket/5d51b4d7f7ed053a09b195b8 - non-rc., non-hvi

https://merchant.wish.com/ticket/5d3892642c510461512a70f2 - mistake, wish cash

https://merchant.wish.com/ticket/5d50f523db8778659e88c609 - strategic white glove

https://merchant.wish.com/ticket/5d4499e3a0be0d302f36d72c - customer returned without using the return label, didn't fit

https://merchant.wish.com/ticket/5d53de8b50877021b0ab4793 - Question about the item, wala gitubag ni merchant imong pangutana first message

https://merchant.wish.com/ticket/5d53c1112b83be24e3c4b6a0 - question about the item 3 times to ask

https://merchant.wish.com/ticket/5d51bd22b6497c3f94edbd82 Super HVI

https://merchant.wish.com/ticket/5d5835d2763c892f16e8daa2 - incorrect quantity

https://merchant.wish.com/ticket/5d5abca9c6ddf24dab4d9cf5 - HVI Non RCC

https://merchant.wish.com/ticket/5d603229acbb0639c5e222b1 - HVI non RCC

https://merchant.wish.com/ticket/5cd3a65ce663315943ffcb78 - refund esca

https://merchant.wish.com/ticket/5d48d6b5c24bda44e87f230e -strategic, HVI, refunded

https://merchant.wish.com/ticket/5d58be80b0024adaa9046048 - didn't fit, white glove

https://merchant.wish.com/ticket/5d640920ccdbd4155f4cd4f3 - gusto nila icontact ang store pero refund ang offer sa WA

https://merchant.wish.com/ticket/5d66e4d5a195cc2deb3f117f - correctly fulfilled didn't fit

https://merchant.wish.com/ticket/5d58be80b0024adaa9046048 - WHITE GLOVE

https://merchant.wish.com/ticket/5d72d1afd1b7deb1a17085f0
- NON RCC - NON HVI

SHOPPING

https://merchant.wish.com/ticket/5d5e19b23260840a3f9b7e80 - Cart loading trouble shoot?

# data[].attributes.body
Hello

Thank you for telling me your concern.

I understand that you want to cancel this <> and apologize to hear any inconvenience. However upon checking, I can confirm that it was already shipped. Please keep in mind that if the order was placed over 8 hours ago or has already shipped, we're unable to cancel it now.

In the meantime, please wait for the item to arrive. Your package will set to arrive on or before <>. Please check the link below:

I can guarantee you that we will make things right for you, as you're always fully covered by our 30-day policy. Here's how:

1.Send us a photo of the item as soon as you received it so we can assist you further.

2. Just in case the order remains undelivered after our promised date , do let us know so that we can further assist.

I appreciate your understanding on this matter.

Let us know if you have any questions.

Jancil

Wish Customer Support

# data[].attributes.body
Hi

Thanks for getting in touch with us.

I will be happy to prioritize this and help you with your request. To better assist you, kindly elaborate the reason for the request. I just need more information to make sure that we'll be doing the right action.

As soon as we receive the required information, we’ll move this process forward as quickly as possible.

We truly appreciate your assistance and look forward to helping you further. Please let us know if you have any other questions, we look forward to hearing back from you.

Thanks for choosing Wish.

Jancil

Wish Customer Support

CLARIFY

Hello

Thanks for getting back to us.

I'm sorry to hear about the issue with this item. To better assist you, can you please clarify or provide more details about your issue?

We appreciate your patience and look forward to hearing back.

Jancil

Wish Customer Support

INSUFFICIENT DETAILS

Hi

Thank you for contacting us.

I would like to address your concern accordingly. However, the information you provided is insufficient for us to narrow down the issue. Can you please clarify or provide more details about your issue? Having a little more information about the situation will help me evaluate and get the issue sorted faster.

We appreciate your patience and look forward to hearing back.

Jancil

Wish Customer Support

# data[].attributes.body
Thank you for contacting Wish.

Thank you for contacting us.

Thank you for telling us your concern.

Thank you for bringing this attention to us.

Thank you for getting in touch with us.

Thank you for letting us know about your concern.

Thank you for getting back to us.
__________________________________
Thank you for choosing Wish.

Thank you for choosing Wish.

Thank you for shopping on Wish.

Thank you for your cooperation.

Thank you for your understanding on this matter.

Thank you.

Thank you for your patience.

# data[].attributes.body
Hello

Thank you for getting in touch with us.

I'm sorry to hear of your experience on Wish and appreciate the feedback. As previously mentioned, we've confirmed that you were never charged for this order and your transaction should be removed from your statement entirely. You should see no charge and no refund from Wish for this order.

We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I've passed your feedback to our team so they're aware of your experience.

Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your next order.

Jancil
Wish Customer Support

Hi

Thank you for getting in touch with us.

I'm sorry for this inconvenience. I understand that your refund didn't show up yet. Please allow up to 14 business days for the refund to reflect on your bank statement.

You can see your refund details here:

I hope you understand. Thank you.

Sincerely,

Jancil
Wish Customer Support

Hi

Thank you for contacting us.

I understand that you never receive your refund yet and apologize for this inconvenience. As previously mentioned, we've confirmed that the refund was already processed back to your account. We recommend to contact your financial institution for more information about the location of your refund.

You can view your refund details here:

Let us know if you need further assistance.

Thank you for shopping on Wish.

Jancil
Wish Customer Support

Hi

Thank you for contacting us.

I'm really sorry for not seeing a refund on your account. At this time, you can check the reasons why you cannot locate your refund below:

1. You cancelled your order before the bank completed the transaction. That means you were never actually charged for your order and your transaction should be removed from your statement entirely. If this is the case, you should see no charge and no refund from Wish for this order.

2. You cancelled your order and the charge you're seeing is the remaining amount of your total order. The amount does not include the cost of the item(s) you've cancelled.

Let us know if you need further assistance.

Thank you for your understanding.

Jancil
Wish Customer Support

Hello

Thank you for getting in touch with us.

I'm sorry to hear of your experience on Wish and appreciate the feedback. I understand that you already contacted your financial institution. However, our records confirms that the item was already refunded. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I've passed your feedback to our team so they're aware of your experience.

Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your next order.

Jancil
Wish Customer Support

Hello

Thank you for getting in touch with us.

We understand that you still do not see the refund in your account. Since refunds may take up to 14 business days (Excluding Weekends and public holidays) to reflect on your statement, we ask that you wait until August 23, 2019, it's still possible the refund will go through.

Feel free to email us if you need further assistance.

Sincerely,

Jancil
Wish Customer Support

Hello

Thank you for choosing Wish.

I apologize for any confusion around the price of this item and would like to explain. In some cases, the price of the item may vary depending on your size or color choice.

We work with many stores globally that sell their products on our platform. Stores set their own prices for each item, so it's possible for different stores to sell the same product at different prices as they compete to give you the best deals.

If you'd like to learn how to cancel an order that hasn't been shipped, please review this link below:

https://www.wish.com/faq/orders

Thank you for shopping on Wish.

Jancil
Wish Customer Support

# data[].attributes.body
|
| If you come across an MD ticket where the customer/user is clearly a self-buying merchant trying to get an easy refund, please escalate these tickets for: Technical Issue > Merchant behavior and do not respond to the ticket.

Example of self-buying merchant ticket:

https://merchant.wish.com/ticket/5d4910a91aff272525eda9cb

Self-buying Merchant Traits:

¿Gibberish buyer name
¿IP address is in Asia, customer shipping address is somewhere else
¿Chinese shipping address
¿Claims a different product issue every time they write in

For Zendesk tickets were users are trying to get unblocked, if you see that users are blocked for "Self Buying Merchant Do Not Refund" and you should not relabel the ticket to Zendesk (CS Reassign) and close out the ticket without responding.

Failure to comply with your commitment and given action plan will lead to progressive disciplinary action.

# data[].attributes.body
HIT BUTTON
Hello

Thank you for contacting Wish Customer Support.

I understand that you haven't received your order but it is already marked 'Confirmed Delivered'. There are instances where the 'Confirmed Delivered' button is accidentally clicked. We will take note that this order hasn't been received yet.

HOW MANY WEEKS TO DELIVER

Hello

Thank you for telling us your concern.

I understand that you want to know how many days will the item delivered. Wish is a global platform, connecting customers with stores across the world and the shipping time is depending on the store's location. It requires additional time to reach the final destination since it will be transferred from post office to post office and due to customs review. Normally it takes 2-3 weeks for the standard shipping or it depends with the location of the customer.

For future reference, you can review the details of your order prior to checking out of your cart.

We hope this helps and look forward to assisting you with any other questions or concerns.

Thank you for shopping on Wish.

Jancil

Wish Customer Support<br><br>

LAST ETA

Hi

Thank you so much for getting in touch with us.

I understand that it is already July th, the last day of the shipment of your package. At this moment, we humbly ask you to wait until this day and contact us on July th if the package remains undelivered so we can proceed with the next step of the process.

You can find your tracking detail here:

Thank you for your understanding.

Jancil

Wish Customer Support

IN TRANSIT 1

Hi

Thank you for getting in touch with us.

I'm sorry to hear that your item hasn't reached you yet. Wish is a global platform, connecting customers with stores across the world and the shipping time is depending on the store's location. Based on order details, your item is still in transit and expected to arrive on or before July 26, 2019.

You can find the tracking details in this link below:

It may appear on your tracking details that your item was stuck in a certain location but it doesn't mean that your package is not moving. Some of the international shipping companies used by our stores are unable to provide real-time detailed tracking information but will normally be available once your item reaches the next transit center.

Just in case this item didn't arrive after our promised date has elapsed, please let us know so that we can further assist.

Thanks for choosing Wish.

Jancil

Wish Customer Support

MARKED DELIVERED FINAL PUSH BACK

Hi

Thank you for contacting us.

I understand that you have not receive this item even though the tracking details says confirmed delivery. Unfortunately, we cannot issue refunds on package which delivered to specific address.

Let us know if you have any concern and we'll assist you.

Thank you.

Jancil

Wish Customer Support

IN TRANSIT 2

Hi

Thank you so much for your patience.

I'm sincerely sorry to hear that your item hasn't reached you yet. Please understand that it requires additional time to reach the final destination since it will be transferred from post office to post office and due to customs review.

Since the shipment is still within the estimated delivery window, we humbly ask you to extend your patience and wait for the item to arrive.

You can find your tracking detail here:

If the package remains undelivered on  please contact us immediately.

Thank you for your understanding.

Jancil

Wish Customer Support

IN TRANSIT 3

Hi

Thank you for contacting Wish.

I understand that you never got your item yet.  At this time, the tracking details shows that the delivery date is still in transit. We humbly ask you to wait for the item to arrive and let us know on August 21, 2019 if your package remains undelivered.

You can find the tracking details in this link below:

Thank you so much for your patience.

Jancil

Wish Customer Support

ETA  ADJUSTED

Hi

Thanks for raising this concern.

Please accept our sincerest apology for waiting too long for this item to arrive which is definitely not the service we want for our customers. There could have been some problems encountered during shipment which is the reason why the delivery date had adjusted to <>.

Wish ships worldwide and it is possible that delays occur in transit as packets move between countries and their respective customs departments. You can view your tracking details here:

We aim to give you only the best experience so please get back to us as soon as possible, and we'll be happy to start this process for you.

Jancil

Wish Customer Support

WHY SHIP CHINA

Hello

Thank you for telling us your concern.

I understand that the shipping didn't meet your expectation. Wish is a global platform, connecting customers with different stores across the world so it is possible that the items are come from China.

I hope you understand. Let us know if you need further assistance and we'll guide you.

Thank you for choosing Wish.

Jancil

Wish Customer Support

SHIPPING COST

Hi

Thank you for telling us your concern.

I understand that you want to know the shipping cost to your destination. You can check the shipping cost of the item you want to order at the bottom part in the product listing. It depends with the size, weight, shipping carrier, and destination of your order. Shipping costs are charged per item and not per order.

I hope this helps and look forward to assisting you with any other questions or concerns.

Thank you for choosing Wish.

Jancil

Wish Customer Support

RETURNED TO SENDER

WITHIN ETA - if the tracking details has a confirm address and tells us the the package has deliver to the original sender.

DIDN'T EXPECT SHIPPING COST

Hello

Thank you for telling us your concern.

I understand that the shipping cost is too high than you expected. Wish is a global platform, connecting customers with stores across the world and the shipping time is depending on the store's location. We strive to maintain low shipping costs, therefore it depends with the size, weight, shipping carrier, and destination of your order.

I hope this helps and look forward to assisting you with any other questions or concerns.

Thank you for choosing Wish.

Jancil

Wish Customer Support

NO DETAILS OF TRACKING 1

Hi

Thank you so much for being patient.

I will be happy to prioritize this and help you with your  inquiry. I understand you want to know where your item will be handed once it arrive your country. As of now, I am still unable to provide you the exact details, because based on the last tracking information, this item is still in transit. Rest assured, once your item reaches the next transit or the system has been updated, you will be able to see the location.

To keep updated, you can check it on this link:

If you have any concerns, please emails us and we will be happy to resolve your problem.

Thank you so much for your understanding.

Jancil

Wish Customer Support

Hi

Thank you so much for telling us your concern.

I understand you want to know where your item will be handed once it arrive your country. As of now, the last update was on August 7, 2019 "Flyt Express's sorting centre, Guangzhou, Item dispatched." Rest assured, once your item reaches the next transit or the system has been updated, you will be able to see the location.

To keep updated, you can check it on this link:

If you have any concerns, please emails us and we will be happy to resolve your problem.

Thank you so much for your understanding.

Jancil

Wish Customer Support

NO DETAILS OF TRACKING 2

Hi

Thank you for contacting us.

I'm sorry to hear that your item hasn't reached you yet. I've checked the tracking info and it seems that it has not been updated for quite some time. This is because some international shipping companies used by our stores are unable to provide real-time detailed tracking information. There could be times that the item is moving but the shipping tracker is not being updated by the carrier.

For this inconvenience, I would like to offer you a full refund for this item including the shipping cost since this item is also now beyond our promise date. By accepting the refund, you may repurchase this item from a different store, so that you won't experience the same issue with your order. The refund doesn't interfere with the shipment of your item, so you may keep the item if in case you receive it at a later time.

If you would like to accept the refund, please respond to us as soon as possible.

We appreciate your understanding and hope to hear back from you soon.

Jancil

Wish Customer Support

NO REFUND WITHIN ETA 1

Hi

Thanks for getting in touch with us.

I'm sorry to hear that you still haven't received this order. It may appear that your item was delivered to but please understand that it requires additional time to reach the final destination since it will be transferred from post office to post office and due to customs review.

As of this moment, we don't have an option to process a refund right away and I hope you understand. This is because changes/refund/ cancellations aren't available while your package is in transit and within promised date. In the meantime, please wait for the <> to passed since it is still inside the estimated delivery date <> and let us know by <> if the item is still undelivered so that we can process your refund as soon as possible.

I apologize again for the inconvenience and hope we're able to provide a better experience with your next order.

Jancil

Wish Customer Support

NO REFUND WITHIN ETA 2

Hi

Thanks for contacting Wish.

I understand the latest tracking update to your order indicates it's been delivered, but you haven't received it yet and because of that you want a refund, I'll be more than happy to help. However, since your order is still within the estimated delivery date, we're unable to process your request at this moment.

Please know that sometimes, orders are marked delivered when it arrives to another country or local post office, but require additional time to reach the destination.

If in case you still haven't received your order after the estimated delivery date, has passed, let us know so we can proceed with your request.

I hope you understand.

Thanks for shopping on Wish.

Jancil

Wish Customer Support

NO REFUND WITHIN ETA 4

Hi

Thank you for bringing this to our attention.

I understand that you would like a refund and apologize for the frustration. Since this order has already shipped and it's still within the estimated delivery window, I'm unable to offer a refund at this time. Please also note that changes/cancellations aren't available while your package is in transit.

I can guarantee you that we will make things right once the estimated date of arrival passed which is on , since your covered with Wish 30 days return/refund policy.

I truly appreciate your patience and understanding, hope your item arrives soon.

Jancil

Wish Customer Support

USPS 1

Hi

Thanks for getting back to us.

I understand that you're still unable to find your package. After reviewing the tracking information, I can confirm that it was delivered on

May we ask if you already reach out to your post office regarding your package? If not, we recommend contacting them since USPS was the last shipping carrier to handle your package, they will be the best point of contact to provide assistance. Below I provided the information you need:

USPS Tracking Link:

Local Post Office Address:

Local Post Office Contact Number:

Wish generally doesn’t provide refunds on items with confirmed deliveries, but if you could ask for a documentation or proof that you didn't received the item as it is lost or stolen we can take appropriate action. We sincerely ask for your cooperation and understanding on this matter.

Thanks for shopping on Wish.

Jancil

Wish Customer Suppo

USPS 2

Hi

Thanks for getting back to us.

I understand that you're still unable to find your package. May we ask if you already reach out to your post office regarding your package? If not, we recommend contacting them since USPS was the last shipping carrier to handle your package, they will be the best point of contact to provide assistance. Below I provided the information you need:

USPS Tracking Link:

Local Post Office Address:

Local Post Office Contact Number:

Thanks for shopping on Wish.

Jancil

Wish Customer Support

EXPEDITE 1

Hi

Thank you for letting us know about your concern.

Furthermore, your package is scheduled to be delivered on or before

I have attached the tracking link for your reference below:

For future reference, you can always check the latest estimated date of delivery prior to checking out of your cart.

We appreciate your patience and understanding on this matter. Thank you for choosing Wish.

Jancil

Wish Customer Suppor

EXPEDITE 3

Hi

Thank you for contacting Wish and for bringing this to our attention.

I understand that you would like the shipment to be expedited. However, the package has already been shipped and we can no longer make any changes. We have a faster delivery option which is the Wish express which costs $6-$8 depending on your location and the fastest time of delivery is 5 days in your country. You can select this before cashing out or upon purchasing.

For future reference, you can review the final costs and details of your order prior to checking out of your cart. We hope this is helpful and this clears things up but please let us know if you have any other questions. We appreciate your patience and we hope your item arrives soon.

Thank you for choosing Wish.

Jancil

Wish Customer Support

EXPEDITE 4

Hi

We know how much you'd like to receive your order as soon as possible. Our goal is to ensure orders are delivered as quickly as possible with the lowest possible shipping costs.

We currently offer Express and Standard shipping, based on the item of your choosing. Please note that options eligible for Wish Express are marked with an orange truck icon.

As I've checked, your package is set to arrive as early as  and no later than . The estimated delivery date will depend on the individual store and the shipping destination. It's possible that your package might arrive earlier than the expected delivery date.

We always stand behind every order, please don't hesitate to let us know if there's anything else we can do to help.

Jancil

Wish Customer Support

Hi Tanisha,

Thank you for reaching out with this inquiry.

I understand that you want your package to expedite. Yes, there is another way for an item to arrive as early as possible. You can try the Wish express shipping method, this would cost a little bit more than the usual shipping cost but will arrive in 5 to 7 days time depending on the item. To know if express shipping is available for the said item that you want to purchase, there will be an orange truck next to the buy button and you will be given an option for an express shipping for the said item.

We hope this helps, but if you have further questions regarding this item please message us as we are happy to help.

Thank you for choosing Wish.

Jancil

Wish Customer Support

BEYOND 60 DAYS 1

Hello

Thank you for getting in touch with us.

I'm sorry to hear about the problem with your purchase. I completely understand what you’re feeling. Wish offers a 30-day policy on all orders and I reviewed your purchase and it appears your request came outside of this time frame since customers may request a refund on any order within 30 days of the estimated delivery date.

However, I've checked from our system that you have been one of our valued customers since <> and this is not really the kind of experience that we want you to have. I'll make sure to pass your feedback to our team so they're aware of your experience.

We want you to be fully satisfied with your purchase here on Wish or any of our affiliated apps.I assure you that you are covered by our 30-day policy including shipping fees on all your future purchase just make sure to get back to us within 30 days from your latest delivery date. We'll make sure to help you out.

Should there be anything else that we can help you with, please feel free to send us another email and we would be happy to assist you.

Jancil

Wish Customer Support

# data[].attributes.headline
Need more information - other reference isn't available in Guru

# data[].attributes.subject
Need more information - other reference isn't available in Guru

# data[].attributes.body
Hello

Thank you for contacting Wish.

I understand that you were not refunded for the total costs of the item. For me to check the details, it might also be useful to provide the following information:

· Order ID (it starts with a 5 and you can find this on your order confirmation email)
· ​email address that you could have used to sign up for Wish
· Screenshot

We appreciate your patience and look forward to hearing back.

Thank you for choosing Wish.

Jancil
Wish Customer Support

# data[].attributes.body
Hello Patricia,

Thanks for being patient as I looked into this.

I'm sorry to hear that the blouse is too small.  Unfortunately, the photo provided does not meet our Policy guidelines. To meet our guidelines, photos must:

- full actual photo from top to bottom outside the package
- Show a clear image of the actual item purchased and may not be sourced from Wish, Google Images, or any other online sites.
- Show any identifiable issues or defects with the product.
- If the item caused damage to physical property, please also include photos with proof of the damage that occurred.

As soon as we receive the required photo(s), we’ll move this process forward as quickly as possible.

We truly appreciate your assistance and look forward to helping you further. Please let us know if you have any other questions, we look forward to hearing back from you.

Thank you for choosing Wish.

Jancil
Wish Customer Support

# data[].attributes.body
|
| [Process Update] Refund Escalation relabelin. Received on 9/6/2019.

This was mainly for our other vendor but this will be a helpful reminder that for relabel for relabel actions, you should only be relabeling and not reply and relabeling.

Wanted to give you guys a quick update that when an agent relabels a ticket to Refund Escalation, the One Agent claim is now cleared from the ticket.

Here's a before and after scenario where Agent A is a regular agent and Agent B is a Refund Escalation agent.

Before:
-Customer writes in
-Agent A responds
-Customer responds
-Agent A realizes that the customer needs a >60 day refund, Agent A used to relabel to Refund  Escalation
-Agent B could not grab the ticket because it was still under Agent A's One Agent claim for 72  hours from when the customer last responded

After:
-Customer writes in
-Agent A responds
-Customer responds
-Agent A realizes that the customer needs a >60 day refund, Agent A used to relabel to Refund  Escalation
-Agent B now sees and can handle the ticket because the One Agent claim has been removed

Failure to comply with your commitment and given action plan will lead to progressive disciplinary action.

---------------------------------------------------------------------------------------------------

Discussed about product inquiry

# data[].attributes.body
JVTutor
Janciltutor1

# data[].attributes.body
| Another update for you guys re: LQD

1) Cost: The LQD items are now $0.5 (order item) + $0.25 (shipping). So total cost for the item is $0.75 per LQD item

2) We have launched the experiment to 90% WW except the following countries (FR, DK and IT)

# data[].attributes.body
Hi Chahn,

Thank you for getting in touch with us.

I'm sorry to hear that you have incorrect shipping address.  Unfortunately, we are unable to resend the item. Please contact your shipping company to reroute your package.

You can view your tracking details here:

https://wish.com/transaction/track?tid=5d5974e83be27f37b307271d&vid=5b593728bb0e0c050f3f91e7
or
https://t.17track.net/en#nums=TYPH0031412985

Thank you for your understanding on this matter.

Jancil
Wish Customer Support

# data[].attributes.body
Note*
Delivered to wrong address
COLUMBUS, OH 43219, Delivered, In/At Mailbox
Customer's tracking details: Kannapolis, North Carolina, 28083return

# data[].attributes.body
CS REASSIGN

OTHER
https://merchant.wish.com/ticket/5d78ef323cb3d926b170c5c7

https://merchant.wish.com/ticket/5d7586d5d4ae182091953f8f

https://merchant.wish.com/ticket/5d7b90315570580620f15051

https://merchant.wish.com/ticket/5d6eb01d53710a190b45e54

https://merchant.wish.com/ticket/5d6eb01d53710a190b45e54b

# data[].attributes.body
First Day

HVI

https://merchant.wish.com/ticket/5d7befac5bf67f3984e1ab5b
https://merchant.wish.com/ticket/5d793de6ffde1545cd3df2a8
https://merchant.wish.com/ticket/5d6f10a67bede51043aa53a0
https://merchant.wish.com/ticket/5d793de6ffde1545cd3df2a8

Pcik up now
https://merchant.wish.com/ticket/5d7dfb4a544a0f150f0cfff5

mistake
https://merchant.wish.com/ticket/5d7bf14b32d31e9b2d4558f4

refund esca
https://merchant.wish.com/ticket/5d32619ff23e323b9b9b2148

Works
https://merchant.wish.com/ticket/5d72d91b89eefd1f2732ec60

# data[].attributes.body
".. and look forward to providing..." > should be "looking forward to provide"