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After evaluating the service ans utilizing a pros to cons table chart, we have decided that it will be best to opt for Skype. This will allow everyone to use it from anywhere that an internet connection is available. Thus, allowing every team member to be present in the important gatherings for the corporation. It will also provide less distraction compared to Facebook.

The following attachment provides a flow chart of implementation.

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Hello, my name is Claudio Tello and am representing Waking Up, Inc (fictional entity) through a social media project by COM230 (small group communication).

The purpose of this wall is to determine which social media platform (Facebook or Skype) will be adequate for the online meetings of Waking Up, Inc. from henceforth.

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When our client Waking Up, Inc. came to us for a solution to their unsuccessful face-to-face meetings, they asked us to find out which service would be efficient in virtual meetings. This is where the problem arises as both Skype and Facebook have the capabilities of online business meetings.

Thus, in order to start on a solution of the problem, we have analyzed what each service is and is not. This is in order for our customer to obtain an understanding. Below is our analysis:

Facebook

Is a social network

Is video and message capable

Is not a standalone platform

Is not just business oriented

Skype

Is a video/messaging platform

Is a standalone platform

Is not a social network

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Now, we know of the problem that is in deciding what service to choose for the virtual meetings. We have to analyze the pros and cons, or differences between both virtual meeting places.

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Step 3: Generate Solutions to the Problem

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Step 3: Generate Solutions to the Problem

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In order to solve the issue of which service to opt for in meetings, Waking Up inc, is recommended to test them out.

Possible solutions:

Use Facebook for a meeting in which interacts with customers.

Use Skype for all business related business focusing on internal aspects of the entity.

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In evaluating the solutions to choose we will utilize a pros and cons table.

Facebook :

Pros

Facebook.com reports (n.d.) that society is most likely to receive messages rather than phone support ("Messenger For Business", n.d.).

Cons

This service is irrelevant to what Waking Up Inc, is looking for as its primary focus is towards customers.

Skype:

Pros

Allows team to message, video, or call each other.

Conference options for multiple team members to connect.

Is what the company is looking for.

Cons

Not customer friendly.

References:

Messenger for Business: Communicate with Customers. (n.d.). Retrieved from https://www.facebook.com/business/products/messenger-for-business