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The biggest Lesson Learned that I have is that it is difficult to let go of your biases when conducting an interview.
- In some cases, the bias may be negative. You have to suspend your negative thoughts and open your mind and heart to the interviewee.
- In this case, the bias was positive. I needed to open my mind and heart to deeply listen to what he was saying. This was harder than suspending a negative bias.

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Dr. Pfannestiel values listening and practices listening on the Level 3 or 4 of the U.
- He seeks to deeply listen to and understand people.
- He does not look for confirmation, he is looking to co-create ideas.

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Dr. Pfannestiel sees the big picture and wants what is best for the institution rather than himself.
- He clearly has opened his heart to the students and to the staff/faculty.  The success of these two groups, and the success of the University drive him.
- As he transitions to another University, he is excited for new challenges and excited to continue his life's work...serving students and staff/faculty.
- He is very modest, but his sense of service resonates in everything that he says and everything that he does.

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Low energy created by poor culture recently

Fear of starting over – fear of the unknown

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“If you never remember me after I am gone”

Look at the university and see that it is stronger

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Perception of faculty culture problem (perceived by Administration)

Maintaining enrollment and budget status in “Free Tuition” state of NY

Growth

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Budget Deficit

Declining Enrollment

Structural Challenges

Processes

Organizational

Morale/Loss of Civility

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Admits to needing validation from others

Students validate his ability to teach

Provost validated his ability to lead by making him the Dean

President validated his ability to lead by making him Interim Provost and then offering him permanent Provost

Utica College validated his abilities by selecting him as their next Provost

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Make a difference for students, faculty, and staff

Improve the morale of faculty and staff at CUP

Wants people to enjoy coming to work

Wants people to be passionate about the University

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When: 16 Feb (0800-0930) & 19 Feb (0800-0845)

Where: Office of Budgets & Academic Planning,

Clarion University of Pennsylvania

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Likes having “Safety Nets” in place

Dean CAES → could still teach as a Professor if it didn’t work out

Interim Provost → could go back to being the Dean if it didn’t work out

Provost → has it in his contract that he can teach if it doesn’t work out

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Relationships Matter

History Major occurred because of relationship with History Prof

First Adjunct Professorship occurred because of relationship between his mentor and a faculty member at Clarion University

Opportunity as Dean CAES came as a result of his relationship with the retiring Dean and the Provost

Opportunity as Interim Provost came as a result of his relationship with the outgoing Provost and President

Mentors were important

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High academic achiever entire life

Skipped 2-3 grades

First Generation College Student

Graduated from Univ of Arkansas

Started as Journalism Major, but changed first semester

Majored in Economics and History

Attended Duke University

PhD in Economics – focus on Soviet Economics

Left after 1 year following fall of Soviet Union

Graduated from College of William & Mary

PhD in History

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Listening

Hearing

Understanding

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Wanted to become Dean CAES

After 2 years as Dean, he wanted to be the Interim Provost

After a year of being Interim Provost, he knew he had more to do (elsewhere)

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Key has been surrounding himself with good teams

Views the Academic Affairs Office as one team, and the other Vice Presidents as another team

“nobody can do it on their own”

Leans on the expertise and knowledge of his teams

“No challenge is so great that I can’t find somebody to lean on”

Values listening and those who listen iot generate ideas

“Non-defeatist attitude” – there is always a solution to a problem

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Currently: Interim Provost & VP of Academic Affairs,

Clarion University of Pennsylvania

Future: Provost and Senior VP for Academic Affairs,

Utica College