# data[].attributes.headline
Thomas cook offer merchandise such as things on board, eg a Thomas cook plane for children, teddies etc.

# data[].attributes.subject
Thomas cook offer merchandise such as things on board, eg a Thomas cook plane for children, teddies etc.

# data[].attributes.headline
Speed and accuracy of service (Holiday Inn)

# data[].attributes.subject
Speed and accuracy of service (Holiday Inn)

# data[].attributes.body
They try to get back to the customer as soon as possible and ensure they are happy with the service they receive

# data[].attributes.headline
Thomas cook - meeting customers needs. they offer many different accessibility option for people who may need a bit of extra help during or before there flight each one each has its own requirements to the airline. listed are below.

# data[].attributes.subject
Thomas cook - meeting customers needs. they offer many different accessibility option for people who may need a bit of extra help during or before there flight each one each has its own requirements to the airline. listed are below.

# data[].attributes.headline
Thomas cook are excellent when showing they care for their company, they do this by showing interest in the customer and also reading reviews on trip advisor and replying to complaints in a polite way. 

# data[].attributes.subject
Thomas cook are excellent when showing they care for their company, they do this by showing interest in the customer and also reading reviews on trip advisor and replying to complaints in a polite way. 

# data[].attributes.body
Manchester United Museum offer merchandise such as their teams kit, key rings, footballs and posters. As for services they provide a tour around the stadium and the players changing room.

# data[].attributes.body
Reviews on TripAdvisor show that the rooms are consistently kept clean, fresh and are comfortable

# data[].attributes.body
Speed and Accuracy:

Thomas cook pride themselves with being speedy and accurate when it comes to customer service as they like to make sure that all their customers are dealt with and are satisfied with the service they have received from a member of staff and that all staff are generating as much positive feedback they can

# data[].attributes.body
Manchester United is efficient as they respond to requests and inquiries within a 24 hour period.

# data[].attributes.body
The staff wear a red shirt and black pants or a black skirt. They have to tie their hair back also.

# data[].attributes.body
Man United Gift shop.

# data[].attributes.body
First Impressions:
Their uniforms are smart and they are well presented with how they work and how they provide their service to customers.

Thomas Cook staff will match their logos buy wearing yellow ties and neck scarfs with anything that is yellow that can represent this.

# data[].attributes.headline
Manchester United Museum and Tour Premises.

# data[].attributes.subject
Manchester United Museum and Tour Premises.

# data[].attributes.headline
Thomas cook are very professional with selling holidays as they will be very familiar with the destination. This is because they are allowed to travel to these places. 

# data[].attributes.subject
Thomas cook are very professional with selling holidays as they will be very familiar with the destination. This is because they are allowed to travel to these places. 

# data[].attributes.body
A health club, a swimming pool, a sauna, wifi etc

# data[].attributes.body
meeting and exceeding customer expectations: This is done by giving all staff the training that is needed to be able to do this and get the best possible holiday and customer service for their guests.

# data[].attributes.body
Company Image (Holiday Inn)
Company Image (Holiday Inn)


 
more_vert

# data[].attributes.body
Dealing with problems : Thomas Cook deal with problems by asking the public questions before and after their trip to see if the customers haven't had any problems on their holiday and if so they deal with it by offering things such as free products and services or at discounted prices.

# data[].attributes.body
Vacío

Company Image (Holiday In
 Company Image (Holiday Inn)
Company Image (Holiday Inn)


 
more_vert
Empty

Company Image (Holiday Inn)
Company Image (Holiday Inn)


First impressions of Holiday Inn
First impressions of Holiday Inn
Their uniform is smart, clean and matches the logo because they wear green scarfs
Empty

Empty

Empty
Thomas Cook
Thomas Cook

First Impressions:

 
more_vert
first impres
 
first impres
FIND OUT ABOUT THE FOLLOWING FOR YOUR ORGANISATION
FIND OUT ABOUT THE FOLLOWING FOR YOUR ORGANISATION
 

# data[].attributes.body
Their uniform is smart, clean and matches the logo because they wear green scarfs.

Reviews on TripAdvisor say that all the staff were friendly, helpful and all had a smile on their face. Their service has an overall 4.5/5 rating for things like service, cleanliness, sleep quality and roooms etc.

# data[].attributes.headline
FIND OUT ABOUT THE FOLLOWING FOR YOUR ORGANISATION

# data[].attributes.subject
FIND OUT ABOUT THE FOLLOWING FOR YOUR ORGANISATION

# data[].attributes.body
first impressions;

company image eg logo, premises, organisational efficiency;

speed and accuracy of service;

consistency;

products and services offered;

meeting customer needs;

offering information and advice;

dealing with complaints;

dealing with problems;

meeting and exceeding customer expectations