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This chapter taught me that even though something bad happens, something good can come out of it as long as you stay positive and believe it can.

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In this chapter Randy Pausch tells a story about when he was twelve years old and his family went to Disney and he and his sister bought a salt a pepper Shaker as a gift for for his parents. It was two bears hanging off a tree, each one holding a shaker. The salt and pepper shaker ended up braking a few mins after they had left the store. Someone had seen what happen and advised them they to go back to the store and tell them what had happen and maybe they'd give them a new one, so they did. Sure enough the employees ended up giving them a new one and blamed it on themselves for not wrapping it up enough. They then left the store very happy and told their parents what had happen. Just because of one costumer service decision Disney earned $100,000 since his family continued to spend many vacations at Disney. Randy went to Disney all the time with his parents because they did volunteer work and brought E.S.L kids from Maryland to see the park. For more than twenty years his family had spent 100,000 on dozens of tickets for kids to go. Also on food and gifts for themselves and others to remind them of going. After all of the years of his family bringing people to see the park Disney has gotten 100,000 just from them. This all started because of his kids having a great experience where the people actually cared at Disney.

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Quote 1: “Take it back to the store,” she suggested.“I’m sure they’ll give you a new one” (166).

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Quote 1: “Take it back to the store,” she suggested.“I’m sure they’ll give you a new one” (166).

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Explanation: one suggestion from a women who has seen the kids from the pepper shaker brought a big impact of them. If it wasn't for her telling them to go back to the store they probably would've went back to their parents crying with no gift. I see this as a little help can never hurt.

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Quote 2:"We were also extremely grateful to our parents for taking us to Disney"(166). - Randy .. decided to get their parents a gift. 

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Quote 2:"We were also extremely grateful to our parents for taking us to Disney"(166). - Randy .. decided to get their parents a gift. 

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explanation: They were so grateful that their parents brought them to Disney that they decided to give back.

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Lesson: "My message is this: There is more than one way to measure profits and losses. On every level, institutions can and should have a heart"(168)

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Lesson: "My message is this: There is more than one way to measure profits and losses. On every level, institutions can and should have a heart"(168)

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thoughts and connection (Comment)
In this lesson I see this as although working is to make money you can sometimes lose but no matter what happens you should care about what you do and not just do it for the money.

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Quote 3: "And so it’s easy to envision that a child today would be out of luck, sent out of a store with empty hands" (168).

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Quote 3: "And so it’s easy to envision that a child today would be out of luck, sent out of a store with empty hands" (168).

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explanation: You never know when your going to get lucky so take your shot and you might be one of the lucky ones.