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Jayanthi A/P Ramesh (H16A0472)

https://youtu.be/O-cEe51_Uos

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JAYANTHI A/P RAMESH (H16A0472)
SIEP 2
SAP

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I have started my last day of intern at 9am today. I had make car reservations through phone calls from customers. Then, I have contributed a web site for Alfa Dinamik Travel & Tours. I have learnt on how to create website using Wix site in classes and to be specific, when I did my assignment for Travel and Tours which is my course subject. It was really helpful to me. Finally, as this is my last day of work, I have settled the Wix site that I have created for Alfa Dinamik Travel & Tours. Before this, Alfa Dinamik Travel & Tours had their own website yet it is not attractive and had not been updated for ages. So, I make use the opportunity to come up with a website for Alfa Dinamik Travel & Tours and I have did it. My manager himself praised me for the website that I had done for them. I used all my knowledge in creating the website. Though I find it hard, yet I was able to finish it.

After that, a small photo session with manager and his wife have been conducted so I can proceed with my assignments. I have been assessed on how I work all these 14days and the paper that needed to be filled by manager was given back to me. They gave me positive comments and encourage me to open a travel agency. They also told me that, I had to build up more my confidence level so that I can deal and interact with customers in a better way. I have been invited for a lunch with manager and his wife. After enjoy my lunch with manager and his wife I went back home. I am given permission to leave office early since I have completed all my tasks successfully. Thus, I went back 2hours early at 3pm.

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Today, I have been asked to do another brochure of 6 pages for Kelantan. This brochure is mainly for family groups of people who wanted to go for a trip. So, before 3pm I need to finish it. While helping Madam Akma to rent the cars for those who booked I have prepared the brochure for 3D2N. I included the itineraries in the brochure as well. After finish it, I went back home.

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Today, I have started my work as usual at 9am. All I did today was just receiving booking for car rentals from customers. There are customers who just walk in to do the booking while there are also customers who contact us in advance to book car for rentals. So, I just confirm their booking and rent the cars as they wished and asked at Alfa Dinamik Travel & Tours. Since, Mr. Wan discharged today; Madam Akma asked to back home early as she wanted to close office early. So I went back home early today at 3pm.

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This Saturday I have started my job at 9am as usual. Since, my manager admitted in hospital, Madam Akma gave me the permission to go back early at 3pm for the days including today. I just helped Madam Akma to clean the office and I have given work to do work in Microsoft PowerPoint Excel. I had to insert all the bookings that have been made in a document. After settle it, I checked the condition of each car whether the cars are in a good condition. So, by 3pm I have went back home.

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I started my work as usual at 9am. As for today, I have been asked to do posters and itinerary for holiday trip to Langkawi which is for 3D2N. Since I have gone to Langkawi before this, I know the interesting places to be visited. So, I just find out few details about the places. So, I create the posters with different styles. After that, I have created itinerary for Langkawi trip package and my manager really like the work and poster that I did. My work is not much today since my Manager, Mr. Wan admitted in hospital due to high fever. So after settle all the booking works I went back home at 5pm. Below was the poster that I did for Langkawi Trip Package.

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I started my work at 9am. Today, there are customer who have called and asked us to book car for rentals and they asked to fetch once they have arrive at Airport Pengkalan Chepa at 3pm. since they have business conference they ask us to book hotel. As a travel agency we cannot just leave things to do for the next day or even delay to do it after a few hours. If we did not make the bookings now, the price might go up and then where will the price difference come from? Yes, our commission. So, it was a new lesson to me where we cannot delay when making bookings. Madam Akma teaches me on how to communicate with hotel suppliers so that they can give us best deals. For today, I have no posters to be done so I just helped my manager to make bookings, filling up documents and so on. By 5pm, I have given permission to went back home.

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This is my second week of intern and start from today I will be doing morning shift whereby I need to work from 9am to 5pm. There are customers who have already book for car rentals yesterday. So, I have waited for them. Both my manager and his wife went out for meeting thus I am alone at office. But, I am given tasks where I need to do poster and itinerary for Krabi trip. Before that, I have cleaned office. While cleaning it, customers who have booked car have arrived and wrote all their information as usual in form. Then, I have started my task doing poster. To do the poster I have gathered information about the interesting places and I have also survey about the prices so that I can include it in poster. Today, I have done almost 7 types of posters with different designs. After design it, I have started to plan itinerary and I have done with it. I email all my posters and itineraries to my manager so that they can have a look and choose the most appropriate one. Right after that, I went back home at 5pm. Below was the example of poster that I did for Krabi Holiday Package.

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This is my last day of first week and this is also last day where I am working afternoon shift. I am so energized to start my work at 1pm today. On this day, I got to know that Alfa Dinamik Travel & Tours have a good relationship with New Pacific and Grand Riverview Hotel because they normally recommend that particular hotels for customers who have been picked from airport. Nevertheless, I have been guided on how to make a deal with hotel suppliers. I have also exposed on how to negotiate to get a best deal with airlines and hotels as well.

Despite that, I have also created itinerary for Hatyai holiday package with the posters as well as my manger’s request for today. Besides, I have been asked by my manager to make reservations. As usual I have found interesting pictures and information to create pamphlet and I had finish it by 8pm. I had created 10 posters and email it to my manager. He had choose the best one and asked me to include few other information so I edit it a bit. After finish I went back at 9pm. That is all for today.

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Well today, I have been asked to do a brochure of 6 pages which can be used to attract customers who wanted to visit Kelantan. The trip was planned for 3D2N. Manager told me that the target customers are school students and he let me to choose the best places to be visited and included in brochure. So, in order to complete it, I have survey about the best places to be visited by students around Kelantan. I have been also asked to calculate the budget for per person so that we can mark up our own price then for the trip. Thus, when I have included sightseeing to Museum and so on, I need to call the person in charge of those particular destinations so that I get to know the entrance fees which will help me to come up with a reasonable and affordable price for the trip. After done with the survey about the interesting destinations, I had also draft the possible activities that can be done with the students which will make the trip much more happening and interesting.

After gather all those information, I have started to do the brochure. I fill up all the information that I have obtained and I have also included pictures of the destinations to make the brochure beautiful and attractive. Before this, I had done brochures with friends and this was my first time of doing brochure alone. It was a great experience for my learning process. Though it is hard, I have manage to settle and complete an interesting brochure. This is how my sixth day of my internship went through.

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As usual I have started my work at 1pm. I continue my work by doing posters and itinerary today while accepting booking for car rentals. Since, Alfa Dinamik Travel & Tours conducting a trip to LA Hot Spring, Besut, Terengganu I had also receive booking from customers who wished to go there. The trip was on 25/07/2018, which is on Saturday. I had helped Alfa Dinamik Travel & Tours to blast the posters, memos in Whatsapp, Facebook, Instagram, and Website and so on. After promote the trip in social mediums I continued my work by doing brochure for Car Rental business which is conducted and operated by Alfa Dinamik Travel & Tours as ‘Alfa Car Rentals’. I have designed 10 different design and style of posters for car rental business so that my manager can choose the best one later on after I finish it. After done with the posters, as usual I email it to my manager and he has chosen the best posters which can be used to promote Alfa Dinamik Travel & Tours Car Rental business. I went back home at 9pm because I have settled the given task for today.

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I have started my work today at 1pm. Mr. Wan told me he is satisfied with the posters and itinerary that I have done. As for today, I have been asked to create itinerary for Pulau Perhentian, Terengganu. Nevertheless, I have been asked to do a brochure and posters for the trip that will be conducted by Alfa Dinamik Travel & Tours to Pulau Perhentian for 3D2N. It was a great experience for me as I have contributed my talent in doing posters and brochure in order to reach customers in an easiest way. Madam Akma have helped me out by calling and gathered information for me so that I can do my task. While doing my task in creating itinerary and pamphlet I need to answer phone calls from customers who would like to make car reservations. And for today, since my manager and his wife busy attending meetings, I alone have to settle everything. I need to take customers from airport today. So, at 3pm I went out to fetch customer from airport and send them to town. After that, I have continued my task at office. In between that, Mr. Wan and Mrs. Akma told me to get to know about interesting places to be visited in Kelantan, I need to know about hotels so that I can recommend it to customers who are seeking places to be visited to hotels to stay. I had find and know all those information when I prepare for my exams. So, that is not a big issue for me and I am well prepared to talk with customers. By 9pm, I have settled my task which is creating posters and itinerary for Pulau Perhentian,Terengganu.

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I have started my work at 1pm. For my third day of work, I have learnt and given some other new tasks. Alfa Dinamik Travel & Tours collaborate with a travel agency in Kuala Lumpur with sending customers for ‘Haji’. Besides, Alfa Dinamik Travel & Tours also come up with interesting places to be visited like LA Hot Spring, Besut, Pulau Perhentian, Hatyai and so on. But they have no a proper posters so that they can attract customers. They just recommend places to be visited and attract customers who make car booking with them. They also offer the visit to the school students which are nearby. Since, Mr. Wan the Manager wanted to widen up their travel agency business, he asked me to come up with attractive pamphlets and at the same time I need to prepare an itinerary to that places. Mr. Wan told me that I need to do posters everyday to selected places. So, for today he asked me to do a pamphlet and itinerary for LA Hot Spring which is located in Besut, Terengganu. I need to come up with more than 5 designs to a destination and Mr. Wan will choose the best one to be promoted to customers. Before I start to do the pamphlet Mr. Wan helped me to contact a tour guide in LA Hot Spring Besut so that I can come up with pamphlet and itinerary as well. He teach me on how to get details from suppliers from places that we wanted to bring customers as we cannot simply do an itinerary and pamphlet.

So, today for the whole day I spend my time wisely to design posters and itinerary for LA Hot Spring, Besut. I have designed around 9 posters and email it to my manager so that he can go through the posters that I have did and he can choose the best one for the destination. As for the itinerary, Madam Akma, who is Mr. Wan’s wife, will go through. If there are anything to be edited she will let me know and I need to re-do it again. This is my first time, creating posters for a travel agency. Yet, it takes time and hard, I am happy that I have learned something new. This is how my third day goes.

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As for the second day, I have started my work at 1pm. I have been asked to memorize all type of cars which are there for rental so it would be easy for me when I deal with customers.

Since two staffs that are working in Alfa Dinamik Travel & Tours was on leave I need to cover their work too. I have been guided on how to answer phone calls from customers that wanted to make car bookings. It is totally different to take information from customers direct from face to face and through phone. As majority of them are Kelantanese, they spoke in their language and I was unable to understand what they spoke fully. It was really hard for me but yet it was part of my task. There are also people who are outside from Kelantan called up to make car bookings. Since, I can speak English language fluently and it becomes an advantage for me whereby I am able to take bookings through phone without problem. I believe that, I can improve my communication skills better. After make car reservations, I need to check if the car that they wanted to rent is in good condition so that there will be no problem at the end. When they wanted to rent I need ask for their signature on the booking document to verify all the information provided is true, right and they should return back the car in good condition as how given for them without any problem. This can avoid problem later on. After the car was return I need to check the car’s condition if it is in a good condition. After that, I need to call them back and ask if they have any problem with the car when they drive so that we, Alfa Dinamik Travel & Tours can fix it for the next time. I have been told that assess customers feedback is one of the ways to make improvement with our service and to build a good customer relationship with customers as well. I have gone back after work at 9pm.

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I am offered to do my intern at Alfa Dinamik Travel & Tours which is located at Pengkalan Chepa. And this was my first day of Internship at Alfa Dinamik Travel & Tours. I have been told to work according to shift. For the first week of work, I have to do afternoon shift which is 1pm-9pm and for the following week I need to work start from 9am-5pm. I got to know that, Alfa Dinamik Travel & Tours operates 9am-9pm.

As this is my first day, Mr. Wan (Manager of Alfa Dinamik Travel & Tours) hold an induction programme whereby I am exposed to the organizational culture, introduced to the co-workers and I have been briefed about, my job task as an employee (Intern Student). Since Alfa Dinamik Travel & Tours was well known as a travel agency and also operates as a car rental business, I was given a simple task as this is my first day of intern. I was guided by the manager on how to take reservations and make booking in manual form. As there are customers who just walk in to make booking for car, I was asked to take their details in a paper where I just need to fill up customers’ information accordingly as per the requirement. I have realized that it is not all about filling the information needed but, it is also about how we contact and communicate with customers. Well, I cannot simply ask for their identification card and license to fill in the documents as there are few manners to be followed so that I can get the information’s. It cannot be denied that, I need to greet them as the foremost thing. Consultation need to be started with greetings so that customers feel happy, and comfortable. Initial information exchange is very important as in this stage a staff that is making reservations can identify the needs and wants of a customer which best fitted the customers. This is how my first day of intern goes.