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First, try to identify whether this is a suicide or abuse scenario...

if teen shows suicidal tendencies, During the session: try to calm them down, ask if already got suicidal ideation, if they have any concrete plans in place?, who is their current lifeline, ask them questions like “if you leave who do you think will miss you”, “any things that are currently keeping you motivated or do you have anything you are looking forward to right now?”
Have frequent follow up by asking them if they still have that kind of thoughts. Ask open ended questions to elicit answers. This should be highlighted to CM.

if abuse signs, mentor should inquire more to try and identify who is the abuser etc. it should be highlighted to CM so that proper intervention can be taken.

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1) Before you share your numbers to your mentees, ensures that they are aware that you're working, etc.
2) Ensures the boundaries are clearly set. Mentors are not the mentees "best friends" so to speak.
3) Only text/call for "very emergency" cases. Do not treat it as like a conversational starter.

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We are not to be their ATMs, reiterate the boundaries to them
Try to understand what is the underlying issue behind the request for money
Guide them to a more plausible solution, eg if not eating in school, highlight to school etc
Ensure that we are not making the decision for them

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Be honest (yes or no) depending on your own experience. Tell him/her the fact that it will affect their studies. Don't need to be too open about our own previous relationships. Be careful with what we share. Ensure that what we share with them adds value to the conversation.

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Be honest about the rules between mentors and mentees. Let them know it is not possible for us to interact on any social media platforms. In the case of a public account, as a mentor you need to be accountable for the posts that you put up knowing very well that mentees may find you. Hence it is very important to post responsibly. Perhaps, if you are bold enough, you can choose to block them on IG. #maintainingboundaries Maybe a less violent approach would be to hide your stories or archive your posts from your mentees. OR an option to avoid all of these difficulties, just privatise your IG account!

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We should take it seriously. When he/she says "it would easier to just die than to live" we could ask "Do you want to talk about it?" and gradually ask questions "How have you been feeling lately?" "How was your past week?" after getting these information we'd then inform our lead mentor & if need to, we make a report

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First we will try to get information about the situation. Check what the mentee actually needs the money for. It may be possible that the mentees could be collecting money to buy something that is illegal. Ask the 4Ws and 1 H without Why question to find out more of the situation. After that inform him or her that borrowing is not a right thing to do. Offer help by giving solutions like approaching self help groups like Mendaki for assistance. If the mentee is persistent, escalate to the LM who will try to solve the issue with other LMs. If not, this needs to be escalated to the CM.

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- Set boundaries as to when mentees can contact you (within working hours)

- Remind them of boundary, text the next day during working hours/ during next meeting

- highlight the importance of boundaries (address generally and don’t single out the person) OR speak in private to the person (better option)

- offer help if the mentee needs help

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- share parts of our experiences but not the details
- do not be judgemental
- focus on them instead, link it back to them and ask them why they’re asking that question, try to find out their perceptions/concerns

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- Set boundaries as to when mentees can contact you (within working hours)

- Remind them of boundary, text the next day during working hours/ during next meeting

- highlight the importance of boundaries (address generally and don’t single out the person) OR speak in private to the person (better option)

- offer help if the mentee needs help

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"No, Kau Ingat Aku Bank Bergerak Ke?"
Jokes aside..

Firstly, we ask further questions the purpose of the $20. Ask question to understand the situations.

Then, once we get the clear picture then we talk to our leader so that they can refer the mentee to the relevant helps

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Assess the situation and ask why to understand the mentee situation.
Are there any other avenues for them to get the money?

Inform lead mentor and CM about the issue to keep in the loop should the matter escalate.

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It might cross some boundaries in how often they communicate with you and know about your personal life. We would politely let them know that there are other ways to communicate with us like Whatsapp/Telegram and that we are not very active on Instagram.

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Setting boundaries with them, and giving valid reasons as to why we are not replying them as often as they expect us to.

If mentee has questions, to write/ note down and then discuss during the session itself.

Be aware of the way sentence is structured to not hurt the mentee's feelings.