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Overview

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GOVERNANCE 
“…the organization of management. It refers to the goals,
principles, organization charts that define who can make what decisions, as well as the policies
and rules that define or constrain what managers can do…”

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GOVERNANCE 
“…the organization of management. It refers to the goals,
principles, organization charts that define who can make what decisions, as well as the policies
and rules that define or constrain what managers can do…”

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Direct linkage of process performance withstrategic goals

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Direct linkage of process performance withstrategic goals

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- definovanie procesov a vzťahov medzi nimi a ich následná dokumentácia.
- pokyny pre zriadenie a koordináciu processov

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Process Management Controls and Complience

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Process Management Controls and Complience

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Týká se pravidelného přezkumu a udržení kvalit. Jedná se o opakovaný vývoj procesu. Copliance -“Compliance management is the process by which managers, plan, organize, control, and lead activities that ensure compliance with laws and standards.”
Příklady kontroly:
- Finanční kontrola - náklady procesů
-Risk Control - inovace a dopad rozhodovaní
- Security Controls
- Reporting - Měření organizační výkonnosti
- Knowledge Management - ověřování znalostí
Příklady Compliance
- interní audit
- third party audits

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Tvorba akcí, které jsou tvořeny očekávaných a neočekávaných okolností. Dále rozhodování ovlivňuje práci se zdroji a organizací.
Úzce souvisí s řízení změn IT nebo Business Continuity Management
Kritéria rozhodování

1.    Responsibility:

2.    Strategy: ;

3.    Acquisition: ;

4.    Performance:

5.    Conformance:
6.    Human behavior:

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-someone has to be put in charge
and be capable of resolving process-related conflicts
-executive sponsor role is arguably the most important
- Executive Sponsor - provides high level visibility for the process initiative and  has budget authority and intervenes in cross-departmental disputes
- Process Steward -  provides guidance and direction for a particular process usually the business unit manager
-Process Manager- charged with leading the implementation of a particular business process and is held accountable for the success or failure
-  Functional Lead - leading process analysis and requirements gathering  and oversee process discovery sessions with end users and managers
-  Technical Lead - oversees implementation of technical components of the process.

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A perfect example of this was illustrated when an international commodities exchange began implementing BPM to streamline its customer on-boarding process. The business analyst and technical roles went undefined throughout the project. This ultimately led to the project being cancelled due to confusion and on-going disputes over whether the project was being led by the business analysts or the IT department.

For example, a national financial institution tapped its vice president of technology to serve as executive sponsor for a massive internal process initiative. The vice president was assigned responsibility for conducting monthly process reviews, arbitrating process disputes, and reporting progress to the company’s executive management. As a result of establishing accountability at the executive level, the organization has successfully implemented several enterprise-wide processes and has broad executive support to carry out several additional process initiatives

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Collecting the requiered metrics

Ukazovatele výkonnosti alebo tzv. KPI (key performance indicators). Pomocou nich organizácia vyhodnocuje dosahovanie strategických cieľov. Stanovenie týchto cieľov je súčasťou tzv. strategic alignment, no zodpovednosť za ich dodržiavanie je súčasťou správy BPM. Je teda zrejmé, že jednotlivé faktory BMP nie sú navzájom nezavislé, ale prepojené. 



Príklady KPI: 
- ROI
- podiel na trhu
- customer lifetime value
- tržný podiel
- cycle time
- labour utilization

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Collecting the requiered metrics

Ukazovatele výkonnosti alebo tzv. KPI (key performance indicators). Pomocou nich organizácia vyhodnocuje dosahovanie strategických cieľov. Stanovenie týchto cieľov je súčasťou tzv. strategic alignment, no zodpovednosť za ich dodržiavanie je súčasťou správy BPM. Je teda zrejmé, že jednotlivé faktory BMP nie sú navzájom nezavislé, ale prepojené. 



Príklady KPI: 
- ROI
- podiel na trhu
- customer lifetime value
- tržný podiel
- cycle time
- labour utilization

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 How a company organizes its managers
 How a company organizes its managers
The organization of management.
The  organization  of  management.
začala by som nejakou vetou o BPM, potom vymenovala všetky faktory, potom charakterizovala governance a počas tej charakteristiky by sme tam rovno mohli dávať aj príklady
začala by som nejakou vetou o BPM, potom vymenovala všetky faktory, potom charakterizovala governance a počas tej charakteristiky by sme tam rovno mohli dávať aj príklady
Well-defined and documented
Well-defined and documented
Overview
Overview
Process Management Controls
Process Management Controls
mohli by sme do tej charakteristiky dať aj to, ako sú prepojené s tými ostatnými faktormi
mohli by sme do tej charakteristiky dať aj to, ako sú prepojené s tými ostatnými faktormi 
Direct linkage of process performance withstrategic goals
Direct linkage of process performance withstrategic goals
Collecting the requiered metrics
Collecting the requiered metrics
Process roles and Responsibilities
Process roles and Responsibilities


Decision-making
Decision-making