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I started my intern one week early cause i was told that i will be given 2 weeks of knowledge training before i am able to sell any product in the shop.

Today as my first day i was explained about the sop & general operation of the company. My trainer for today is Senior Manager, May Dadizon.

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Second day of my training, i was encounter by Senior Nutritionist, Janie from Philippines. She has been in this industry for 6 years. She taught me the basic of nutrition. From Vitamins to Minerals, and we also go thought the most sell-able brands in the company. Which is "Natures Plus". The company carry a wide range of product from this brand, which took a lot of time just to get it finish.

End of the day, I was taught by another manager, Dennis on how to do sales closing.

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3rd day of my training, I will be with another Nutritionist, which is Ling. She will teach me more on personal care brands/products. Mostly all the product carried by the company is organic which is safer to use on the skin. Brands such as:
1. Green People (UK)
2. All Terrain (US)
3. Now Personal Care (US)
4. Brauer (Germany)
and so on..

End of the operation day, Ling will supervise me on my closing sales sop. To determine if i remember everything taught by Dennis.

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4th day of training is given by another trainer, which is Cammie Tang. Today i learned about fish liver oil's brands, which is:
1. Nordic's Naturals (Norway)
- They are popular with their Cod Liver Oil and their product is 3rd party tested.
2. Carlson (US)
- Odorless & less fishy smell

Another product i learned about today is Sambucol, which they popular with their one and only ingredient: Black Elderberries.
High in Anti-Oxidant & Anti-Virus, helps in strengthen body's immune system. Which is a substitute for cough syrup and also popular among the kids because of the ribena taste.

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OFF DAY :)

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5th day of training, I was back with cammie again. Today i learned about Natural Herbs product, for kids and adult. This the first time i learned that the herbs we used to cook with can bring a lot of benefit to our body and health wise.

Brands I studied today:
1. Gaia Herbs: Selling Point
- Having their own farm and planted their own herbs
- Liquid in Capsule Form (normally is Powder in Capsule)

2. Salus Haus (Germany): Selling Point
- Same with Gaia, Have their own farm, all ingredient is Organic Certified.
- Well-known High end supplement brand. All product in liquid form for better absorption.

3. Herbs for Kids
- All product is lower in concentration, which is safer for kids to consume.

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Today i will be train by another manager, which is Herny Dunsim. She will teach me more about the operation sop.

1. Customer Service
2. Body Language
2. Transfer Out & In
3. Stock Take & Checking
4. Home Delivery SOP

End of Operation I will once more be tested with my closing skill.

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Today I was given another product training by Herny, which is Australian Brands, and also our own in-house brand by the company called "KinderNurture". By the packaging on the product you will know it is in-house brand at first sight.

The another 2 Australian brands is:
1. Australian by Nature
- mainly focus on Manuka Honey

2. Rochway
- mainly focus on Bio-Fermented ingredients which will contain probiotics in their product.
- Also the Manufacturer to help the company tomanufact "KinderNature".

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Today i was back with Ling, the nutritionist. Today i learned about a scientific supplement brand called "Doctor's Best" and "Now".

Doctor's Best is originally from US and was bought by a china company, that company is also our company's mother company. They own a big share of our company.

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OFF DAY :)

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Today i was trained by Janie about another 2 different company. Both of this company are popular with just one single ingredient product.

1. Chlorenergy (Japan)
- A Japanese Company invested heavily to research on Chorella. A green super food from Algae. They use different method to bring out the benefit in chorella.

2. North American Herbs and Spice
- An American company, focus only on Oregano Herbs, Which is a very strong herbs. High in Anti-Oxidant, Boost Immune and Anti-Bactria.

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Today is Friday, I was told that the shop I was station at (Westgate, Jurong East) will receive stock every Friday.

So today i will be assign to do Unpacking. I will learning how to unpack, check quantity and check expiry date of received stock.

I will be using a Scanner and scan all the barcode and upload in excel file and email back to HQ to confirm receiver and quantity.

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Today I will continue with unpacking and stock up the shelf due to there is too much stock in yesterday and unable to finish in time. My training will resume on 24 feb 2019. Thank you.

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Today i will resume my training with Ling, and the topic is Aromatherapy product. There are 2 brands in the store that are carrying Essential Oils, which is:
1. Now (Now Solution)
2. Nature's Answer

After that i was taught about another brand that mainly focus on organic cosmetics product, which is "Human Nature" from Philippine.

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For the last day of my training i will be with Janie, she will give me a pop quiz on the product i learn on the past 2 weeks.
So she will print out a paper will primary ingredient of some product and i have to list out what product it is.
another quiz if she will say some condition that customer is facing, and what can i recommend to them.
Its kind of hard at first, but she said i will get familiar with the product by times.
At the end of the day i will also be tested with my closing sop skill.

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Day Off 😪

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Today is the first day after my training, I will be mostly be station at Westgate, Jurong East. I was taught by Herny, my manager to practice on Ordering Stock from the Warehouse. I was told that order must be made at least 2 days before the delivery day in order for the logistic to pack in time. For this outlet, the delivery day is every Friday.
Today is also the first day i will be closing alone.

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Today i will have to wake up a little early for the monthly staff meeting. I was told every month there will have a retail staff meeting, normally it will be towards the end of every month, and it will be started at 9am, one hour earlier than operational hour. The meeting will always located at the central outlet, which is Forum, Orchard.
My outlet is at Jurong, which is the west of Singapore. It took me 1 hour 30 mins to travel to central by public transport. After the meeting, which around 10am, I'll have to travel back to Jurong to start my 2nd shift of work

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Today i will work at 2nd shift which start at 11.30am. Normally 2nd shift worker will need to start their shift with mopping the floor, so i did all the pos as i went in the store. I was told that every 1st day of the month is the busiest, because we have to check for short dated item to put on special discount. The discount can go up to 70% according to the expiry date. We also have to change the brand discount every month, which is decided by the HQ on different selected brand every month.

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OFF DAY

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Today I will have to work in Forum which is at Orchard. The journey to the mall is 1hour 30min. I have to leave my place at 8.30am in order to reach on time. I was told to work at Forum as a back up because they are short of manpower at that outlet. I was also told that throughout my intern in this company I will have to standby to go other outlet as a backup staff, cause the company is really short of staff. I might be take in as a full time worker after my internship.

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So today I'll be back at Westgate, and i'll be working 1st shift, which started at 1030. Every staff that work at opening shift will have to reach work 10mins earlier, in order to do housekeeping and count the cashier float. So I started with counting the cashier money and sweep the floor before the operation hour. Nothing much today.

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So today is Friday, it is delivery day again. So first half of the day nothing much. Around 4pm the logistic had arrived and send in stock that been ordered by manager earlier of the week. Me and my colleague will have to unpack the boxes and scan the product. After that we have to display the product according to the expiry date. If the date is longer, we have to keep in store, cannot display together with shorter date item.

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The store will normally be busy on weekend. So earlier today we had to transfer data from the scanner to pc and decode it. After we check the data is tally with the transfer order we will have to send it back to HQ to report. Due to the logistic will normally be late to our outlet we will usually do the checking to the other day. We have to rush it in the morning so we can more focus on the sales at the peak hour of weekends.

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OFF DAY :)

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Today I have to wake up super early. I will have to be in Forum at 8am, because there is a Roadshow. I will have to be there to setup and get the place ready before 10am.
As I said before it took me 1hrs 30mins to reach there, so I'll have to leave home and catch a bus at 6.30am, and I did. Woke up at 5.45am, get ready and left.
Everything has gone as planned, I've reached at 8am and finished the setup in time. After the setup I'll just start my work at the road show. A tired and busy day

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After yesterday of chaos, I lucky enough to be send back to Westgate for 2 days. For this 2 days, my manager is good enough to give me the 2nd shift which I can rest more.
But still its Friday, which means stock receive and unpacking day at Westgate.
Nothing much at the first half of shift, then after my lunch time we started with scanning and unpacking.

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So today i continue with the unpacking and replenishment of stock. All the extra stock will be keep in the store.
After I've done all the work only I continue with the mopping and housekeeping. Nothing much today, but its a more busy day on the serving and doing sales because its a Sunday.
After the operation hours, I just did the usual closing sop, and I'm alone today. Tomorrow I'll be back at Forum to standby for packing the Roadshow.

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Today I'll be working at Forum again. Seen like Sundays have less crowd in the city around, people normally travel to city more on friday nights and saturday. So nothing much today. The fair closed at 7.30pm, after the closing all we have to do a final stock take to ensure no discrepancy and its tally with the sales in the system. After the stock take we will all pack up the stock and clear the place. It took 4 of us around 45mins to settle things then I went back to home

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OFF DAY!

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Doing the first shift today, nothing much at work. Its a Tuesday, so i was doing some stock check for the goods in the storeroom in order to know what to order before this coming friday's logistic and unpacking day.

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Today I will continue to replenish stock on the shelf, after that just work hard on pushing sales in order to hit the daily target set by the company.

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Today I worked the 1st shift

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OFF DAY

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Weekend OFF

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Today I started my work with the usual housekeeping. Then I was ask to do some arrange the storeroom to kept it clean and tidy so will be easier for others. So I will have to check all the stock's expire date and stick a note for the quantity and date at the front of the rack.

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Today when i start my work i receive an email which said we have to do stock take for the brand "Nordic Natures". So after i done all the starting operation sop i went on with stock take until my lunch break.

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Working 1st shift today, checking stock again today. Then plan on ordering with my manager. We have to figured out what product is most popular at the pass few weeks and make a right ordering from warehouse. Nothing much other than that.

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Off Day ;)

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Work at 1st shift again, thursday nothing much, just have to charge the battery of the scanner for the stock in tomorrow.

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working second shift today, went to work and started with housekeeping then just wait for the logistic to come. The logistic came around 4pm the just do the scanning and just check the best before date is it the same with the one on shelf, after that keeping the boxes and goods.

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Today's a Saturday, pretty much nothing special just more crowd and costumer. Today's main target just try to do sales and hit the sales target which is $2.2k.

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Sunday, i weirdly odd that in Singapore, Sunday is a more quiet weekend. Normally the crowd on Sunday will be clear by 6pm. Fridays and Saturdays will have more crowd coming out at night.

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Off Day :]

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So for the last week of the month I will be send to work in Forum again. This is because the manager of Forum will be on vacation during this week, and one of the staff base in Forum will be on annual leave too. So me and another colleague from other branch have to here and back up.

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Today I will be going to Forum again, and for Forum, Wednesday will be their unpacking day. So i'll be doing unpacking stuff again. Scanning, unpacking, restock and check expiry date.

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Another day at Forum, nothing much today, doing shelf cleaning restock on the shelf to prepare for this coming weekend's store wide sales.

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Off Day.

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As I mention today and tomorrow there will be a store wide sales. This 2 days they called it the "Member's Day". Everyone that have a membership with the company will able to enjoy 30% off the original price. So it will be a busy weekend for us. Earlier of the day we will have to change the poster of the shop and start putting discounted sign in order to attract customers.

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Last day of sales, normally you will imagine there's going to be crowded at the shop, turns out not much people at the mall. As i mention, Singaporean seems to not go out on a Sunday evening. But we still manage to hit the sales target and get new customer to join the membership to enjoy higher discount.

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Today I will be back at Westgate

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First shift today, nothing much today. Did some stock take for a cosmetic brand, which is Human Nature. After that just replenish the shelf.

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Off Day.

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Today I am having half day 2nd shift. Which I start work at 4.30pm.

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Today is a Friday, which means its unpacking day. A lot of shipment came in at April, so today had a lot of goods come in, busy day for unpacking, it took me long time to scan. Then my manager had to stay back to so the transfer sop. What a day.

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Starting at shift 1, nothing special, after almost a month intern here, I realize I'm doing the same thing over and over again. They taught me everything, treat me like their full time staff. Everything they knows, I also know.

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Sunday, I working on the 2nd shift, came in and started with mopping. nothing much after that.

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Monday, the most quiet day of the week, poor sales. They told me there is going to be a farewell dinner on the 10th, but I'm not joining cause that day was my off day, I want to rest more at home and not go out, the dinner i around town area, i will take me an hour to be there, so better not.

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Off Day

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Off day

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For this week, once again I'll have to be in Forum, because there is going to be an autumn sales at Paragon. So most of the staff from the central have to be there to help out, and the other outlet staff have to back up in the store.

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Another day at Forum, the sales is really slow. I think it because of the sales at the other mall.

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I have to be in The Central for five days. This going to be a long weekend. Nothing much at work. Slow sales.

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4th day at Forum. Today the sales is much more better. but still unable to hit the sales target.

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Last day at Forum, after that I'll have off day and be back in Westgate.
Started the day with Stock Take for "All Terrain" & "Chlorenergy".

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Off day :)

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So today I will have to work at half shift. Same as early of the month, 2nd half shift. That shift will start work at 430pm.

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2nd shift again today, start at 1130. Came to work and started with mopping the floor. The sales is a little better today because tomorrow is Good Friday, which is public holiday in Singapore.

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As i mention today is Public holiday, which means they will be no logistic and transfer in today. No need to do stock in. Just focus on sales target.

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Satuday, today i was 2nd shift too. Nothing much today. The crowd wasn't that optimizes. Did not hit the sales target.

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another day working as 2nd shift. After mopping, i started with stocking the shelf. Checking expired date of the goods and update the storeroom stock.

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Off Day.

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So today is the time of the month where there is a staff meeting. So this time the staff meeting venue is at Paragon, Orchard. I woke up super early just to be there before 9am. The meeting ends at 10am, so i went straight back to work at Westgate. When I reach westgate is 11am only, which means i can get 30 mins replacement hour next month.

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Today i'm working on 1st shift. Around 1pm I recieved a call from HQ, the online shop in-charge, Armstrong inquiry a few item to be pack to send back to the office for the online order. So it took us around 2-3hrs to pack and do some paperwork to transfer back. After that nothing much to do.

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Thursday, today was a busy day, i spend half my day going packing and transfer out, due to last week good friday public holiday don't have logistic, we have to squeeze every transfer out to tomorrow. Then I also get some call from the office online store guy to help him pack some order.

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Friday, which means transfer in day. Today was the busiest day I ever had. One of the most stock in I ever see. But my manager will do the scanning today, due to the next 2 day will be my off day. I will be checking expiry date and replenishment.

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Off Day.

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Off day.

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Working after a long weekend off. I went back to Batu Pahat for my grandmother's birthday. Nothing much today, it came to end to the month, we have to do some closing paperwork.

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Last day of April, we have to prepare the discounted list for May. Then we have to print out the next month promotion poster. All we do today is prepare for tomorrow promotion list in order to fasten tomorrow work.

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I started with moping, then i thought i will continue with the may discount list, but there is a customer came in with home delivery order. So i have to process the paperwork of home delivery and send some email to HQ. After that only i started to with changing the promotion item, and changing the display and poster.

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Jobs well done Jayson. I believe you have been exposed to a lot of works related to sales and marketing. Your product knowledge is also increase and I hope confidents level goes up too. Keep up the good work.

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A thursday, basically thursday is also kind of busy, because of preparation for fridays' transfer day. We have to ready and pack all item required by other shop to be send out. Plus 2nd day of the month, we still have to deal with all promotion change and paperwork, extra busy.

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Friday another transfer in day. which is super busy.

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OFF DAY

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OFF DAY

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Another monday, nothing much to do today, the sales is a little slow.

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So today i drafted the stock order list for the shop after that i let my manager check. After her approver only i email the list back to Warehouse and HQ.

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Today I only work for half day, supposedly was my off day, but due to not enough manpower I have to work. I finished work at 3pm today.

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Off day

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Today is another typical friday, transfer day. Lot of stock came in today due to most of the brand shipment has arrived in the warehouse.

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Today should be working as shift 1, but instate I work as shift 2, because one of my colleague wanted to go back to ipoh tonight. She wont be in time for the bus departure if she work as 2nd shift, so she exchange with me.

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Sunday, sales are moving slow recently. So my manager asked me to do some sampling. After i prepared all the sample food, I set up a small stall in front of the shop to attract customer in.

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Off day

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Wednesday, today I will finalist item that is reserved by customer so that i can call to other outlet to transfer to us this coming friday logistic day.

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Thursday, today I will finalist all the item that required and needed to be transfer out either to other outlet or to hq online shop. After that I will pack and seal all boxes and getting them ready to be transfer out.

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Friday, another transfer day, luckily for today there isnt a lot of item being send in, because last week we've already order enough stock for the shop. After unpacking everything I also manage to check and send the checked file back to hq.

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Today I was able to sell off a lot of short expiry item due to I set out a small table in front of shop to hand out sample. Normally we will have to try our best to sell out all short expiry item in order to minimize shop's loss.