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The latent phase is when people are not aware that there is conflict. However, conflict does indeed exist. The perceived stage is when the people involved in a conflict become aware of the conflict. The felt phase occurs when the participants begins to feel the anxiety associated with the conflict at hand. This leads to the manifest stage. This is when conflict can be observed. Lastly, during the aftermath stage, an outcome of the conflict occurs.

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Although known as a negative social event, conflict can cause both negative and positive consequences to team dynamics and functioning. It can lead to distraction from a common goal, cause tension between peers, and ultimately destroy team functioning. It can also lead to higher team functioning, new ideas, and increase diversity among team members.  Conflict can occur between nurses, physicians, management, or even with patients and patient family members. As healthcare providers, it is important to be able to identify conflict when it begins and use effective strategies to come to a resolution. It is important to remember that conflict can lead to decreased quality in patient care and can ultimately harm the patient’s health status. By having a clear understanding of conflict and its origins, healthcare members can use it as a positive tool to improve team dynamics and minimize the detrimental effects it may have on team functioning.

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University of Colorado Anschutz Medical Campus

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Addresses the need for solid problem solving strategies and conflict resolution skills in the workplace. It identifies the structural factors that can cause conflict and looks at practical ways for resolving them. Also focuses on the role of personal responsibility in conflict resolution, offering some basic communication tools that staff can use in any workplace.

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Johansen (2012) defines conflict as ‘a disagreement through which the parties involved perceive a threat to their needs, interests or concerns’.

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Research shows that conflict may indeed lead to higher-performing teams, more diverse points of view, and better understanding of strategic issues. Therefore, conflict is necessary to provide individuals with more choices, a deeper understanding of issues and results in greater productivity (Lees, 2016).

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Findings suggest that conflict leads to distraction among team members and ultimately impedes information processing and task completion (Janss et al., 2012).

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Recognize conflict early, be proactive, actively listen, remain calm, define the problem, and seek a resolution.