# data[].attributes.body
Off Day :)

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For Ramadhan, the morning shift starts from 8am - 4pm with 2 people. I was assigned both as a receptionist and housekeeping in turn to replace the absence of staffs. This place is my working place.

Morning routine start as usual just a more leisure and relaxed since there is no bookings in for the month, but business operations must remain in place to receive bookings from those who walk-in on important matters.

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On the first day, I was instructed to present at the resort at 10am. I was given an initial briefing on the ins and outs of the place and how it works there. We were divided into work shifts because there were also some friends who also chose placement for interns there. I have been assigned as a receptionist and being at the front desk to manage guests in check in and out arrangements.

Then we were led to a room where we were shown how housekeeping operates. We observed and learned how the knowledgeable staff cleaned the room after the guests had left.We were finally allowed to go home before returning to work the next day.

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On the first day, I was quite nervous since it was my first time being in front desk.  But thankfully, everything went well.

Task for today:
1. Learn the system used and how to accept and enter bookings.
2. How to answer phone call dan reply messages from customers with manners.

# data[].attributes.body
Today I learned on how to use and handle the money machine. It takes a few steps to make a payment which is necessary to press
i. The amount
ii. Category of payment (rooms,swimming pool, cash or transfer, site or bbq place)
iii. Finally, the total

There will be closing accounts twice a day to record each transaction that was made into a file account at the end of the shift.

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Each room that is cleaned will earn the housekeeping a tip, thus the more rooms they clean, the more money they will receive. As a result, I had to note each person's name and the rooms they were responsible for cleaning daily. They will all show up and present their work.

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My morning routines started with sweep the workplace, throw out the trash, and open the pc.

Then, I checked the phone to reply messages from customers and if any, recorded the bookings into the system. Second, check the bookings from OYO system for the website bookings.

My day continue while waiting for the customers to check out before 12pm. Received the key, mark in the system and hand it over to housekeeping.

Next, managed the check in matters. Print the receipt, accept the payment, and gives the key.

# data[].attributes.body
Task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Off Day .

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
I was assigned to prepare and complete Ramadan posters by promoting the rooms at D’Geting Beach Resort.  The poster contains a new price where each room has a 10% discount in conjunction with the month of Ramadan.

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At the end of each month, the receptionist needs to make an account calculation for the entire month.  Calculations include with;
i. Record the amount of money received
ii. Record the amount of money out
iii. Total tip of housekeeping

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Today is Thursday which every staff need to clean up around the office and each of the rooms.  Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Friday is always packed with the guests especially today, last weekend before Ramadhan. But task should always go on.

Check bookings from WhatsApp and website

Mark down the booking

Do check-in process

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Today is the last day working for all the staff. They were given unpaid leave during the month of Ramadan. For that a ceremony was held to distribute contributions to staffs and interns covering basic food items.

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
D' Geting Beach Resort was chosen as a location for me to obtain practical experience as a student. It is a resort in Geting Beach, Tumpat, Kelantan. It is situated in a rural setting, next to the sea. Because it is the sole resort in Geting Beach, the resort has become a major draw for locals and visitors alike. There are also other amenities available, such as a swimming pool, ATV, and BBQ area. It has become the most popular tourist attraction in Tumpat.

This resort is officially registered under OYO administration, where it has a reputation for being a popular resort because of its affordable pricing. OYO stands for "On Your Own," and it refers to a global network that gives hotels and residences to entrepreneurs and small-business owners, enabling them to operate more profitably and efficiently. Bringing trustworthy lodging those visitors can easily book at reasonable prices.

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Off day.

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Task for today, add stock and refill goods for mini market items:

Drinking water

Snacks

Crackers

Shampoo and soap

Toothbrush and toothpaste

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Off Day.

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Off Day

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Off Day

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Off day, plus it’s a labour day !

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Off Day

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Holiday for Hari Raya celebration.

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Task for today:

Key in the data of revenue and expenses of the resort for the past few months.

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Every 2 weeks, I need to refill and add the stock of brochures.

Print the details of room tariff

Cut to the right size

Insert in the paper into brochures

# data[].attributes.body
Today is Thursday which every staff need to clean up around the office and check each of the rooms for the cleanliness.  Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
The resort has a mini market to making it easy for customers to buy basic necessities without having to leave the resort. Therefore, I need to replenish the stock of goods every 2 weeks.

# data[].attributes.body
Task for today, add stocks and refill goods for mini market items:

Drinking water

Snacks

Crackers

Shampoo and soap

Toothbrush and toothpaste

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Today is Thursday which every staff need to clean up around the office and check each of the rooms for the cleanliness.  Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
I was again assigned to prepare and complete the poster by promoting the rooms at D’Geting Beach Resort in conjunction with the Hari Raya holidays.  The poster is to attract more customers to book rooms here since this year we can finally celebrate together in hometown after MCO orders.

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Task for today:
1. Create a family day promotion poster
2. Post the poster on the official media social of D’Geting Beach Resort

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Off day.

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Off day.

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Today is Thursday which every staff need to clean up around the office and check each of the rooms for the cleanliness.  Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Task for the end of May, I have to calculate the inflow and outflow as well as each resort expense.

Total revenue of rooms

Total revenue of swimming pool

Total revenue of bbq site

# data[].attributes.body
All malaysians celebrate today as a holiday.  Therefore, they take a chance to spend time vacationing at the resort with their families.

My job are as usual to greet guests and manage the check in process. I have also received complaints from customers as they had to wait for a long time due to too many customers coming.  But I have managed to handle it calmly as has been taught.

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Off day.

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Off Day :)

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As usual, my morning routine began. Lights and plugs should be turned on. Today is Friday, which is normally a busy day, but today was a little more laid-back than the previous few weeks. Perhaps it's because there are no more vacations, and everyone has returned home after Hari Raya.
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Every 2 weeks, I need to refill and add the stock of brochures.

Print the details of room tariff

Cut to the right size

Insert in the paper into brochures

# data[].attributes.body
Off day :)

# data[].attributes.body
The pool and its surroundings should be washed and cleaned together today since tomorrow there will be examination and monitoring from the health department.

Task for today :
1. sweep the area around the pool
2. uproot the grass and clean up
3. throw out the trash

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Today I gained experience to clean the rooms. I had clean the air conditioner’s filter and also the fan. Every Thursday, staffs need to clean up around the office and check each of the rooms for the cleanliness.  Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
On the second day of Hari Raya Aidilfitri, I need to work as usual. Morning shift start at 8am- 5pm. I start my day by sweeping the floor, clean up the trash. We receive many customers for this festive season.

Routine for today:

Check the mark the bookings

Handle the check out

Handle the check in

Assist the guests

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Off day for open house Eid celebration at my house.

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Finally, after 14 days of hard work, it's a day off due to the large number of customers for the past few weeks.

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Another Off Day.

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It’s time to back to work. Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
My day started as usual, switch on the lights and computer, check bookings and replied messages. Then, recorded the bookings made into the systems.

Afternoon:

Handle check out

Handle check in

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Today is Thursday which every staff need to clean up around the office and check each of the rooms for the cleanliness.  Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Tomorrow there is event by Volkswagen Club that held in Geting Beach and all the members are checked in to our resort. All rooms are fully booked for 3 days.

Task for today, I need to handle all the guest to check in and record in the system all the payment made since they are all paid by person. I need to make sure that everything is smooth and avoid mistaked.

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Today is the day .

During the event there are activities held on the day such as food selling, car show, lucky draw and many more.

Task for today:
1. send the amenities to each rooms since all rooms were stayed for 2 nights.
2. Ready for any demands and complaints about the rooms and surrounding.

# data[].attributes.body
Every 2 weeks, I need to refill and add the stock of brochures.

Print the details of room tariff

Cut to the right size

Insert in the paper into brochures

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

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BORANG C - PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Today is Thursday which every staff need to clean up around the office and check each of the rooms for the cleanliness.  Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Tomorrow will be a farewell day with fun-sport events and barbecues in honour of our final week here as practical students. I was instructed to put together several hampers so that everyone may receive them as gifts. I prepared 20 baskets filled with snacks and plastic containers for the event.

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Our farewell party with all the staff and interns went smoothly. We had so much fun making memories together with fun activities and bbq.  The hampers were distributed to everyone for engagement and we took the photo together for memories.

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After finish check and mark the bookings from customers, we need to check every room and clean up. Thursday routines are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Today is the last day for me as a practical students at D’ Geting. For the morning session, the routine are continue as usual.

Check and accept the bookings

Handle the check out and check in of guests

Before the end of the shift, we took pictures together for memories. Parting has never been easy to make after 112 days together.

# data[].attributes.body
To fill the vacancy of my place as a receptionist, the resort has offered one vacancy. Therefore, I have been commissioned to;
i. Designed one poster of job vacancy
ii. Posted on the official media social

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Every 2 weeks, I need to refill and add the stock of brochures.

Print the details of room tariff

Cut to the right size

Insert in the paper into brochures

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Today is Thursday which every staff need to clean up around the office and check each of the rooms for the cleanliness.  But for today we need to make it more intensive due to welcome the customers for holiday season. Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Task for the end of April, I have to calculate the inflow and outflow as well as each resort expense.

Total revenue of rooms

Total revenue of swimming pool

Total revenue of bbq site

# data[].attributes.body
Today is Thursday which every staff need to clean up around the office and check each of the rooms for the cleanliness.  Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
The resort still receiving many guests to stay since it’s a weekends and also a holiday. It was quite busy to handle alone since my partner is on leave, but I managed to did it. Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Task for today, add stock and refill goods for mini market items:

Drinking water

Snacks

Crackers

Shampoo and soap

Toothbrush and toothpaste

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Today is Thursday which every staff need to clean up around the office and check each of the rooms for the cleanliness.  Among the tasks that need to be done every Thursday are:

Sweep and mop the floor

Wash and wipe the fan

Clean the air conditioner filter

Wipe dusty surfaces

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services

# data[].attributes.body
Every 2 weeks, I need to refill and add the stock of brochures.

Print the details of room tariff

Cut to the right size

Insert in the paper into brochures

# data[].attributes.body
https://youtu.be/L7nkQ-_JaGY

# data[].attributes.body
Routine task for today:

Morning;
1. Check the bookings from whatsapp and website
2. Record the bookings into the system

Afternoon:
1. Handle the check out

Accept the key, mark in the system

Noted each of housekeeping room tips in the log book

2. Handle the check in

Mark the guest’s details into system, pass the key

Assist the guest for any services