# data[].attributes.headline
SAP - Financial system, purchases, invoices monitoring and install payments etc

# data[].attributes.subject
SAP - Financial system, purchases, invoices monitoring and install payments etc

# data[].attributes.headline
Updating team if any changes to job role/products/procedures via an urgent meeting 

# data[].attributes.subject
Updating team if any changes to job role/products/procedures via an urgent meeting 

# data[].attributes.headline
cameras on add - depending on people comfort level or internet capability

# data[].attributes.subject
cameras on add - depending on people comfort level or internet capability

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Valid decision - Dependant on the topic, how big the scale would be, customer resolution to team change. (Notes on job and quotes). Communication is key.

# data[].attributes.subject
Valid decision - Dependant on the topic, how big the scale would be, customer resolution to team change. (Notes on job and quotes). Communication is key.

# data[].attributes.headline
meeting once a month with NSW sales and service and VIC team to see what we sell and what we do each other.

# data[].attributes.subject
meeting once a month with NSW sales and service and VIC team to see what we sell and what we do each other.

# data[].attributes.headline
Decision making - document and advise all parties - No surprise clause.

# data[].attributes.subject
Decision making - document and advise all parties - No surprise clause.

# data[].attributes.headline
15 minute stand up - discuss your weekend/ whats on for the next week - anything important for us

# data[].attributes.subject
15 minute stand up - discuss your weekend/ whats on for the next week - anything important for us

# data[].attributes.body
Collaborating to work as one team  to provide exceptional customer experiences, with a clear focus and roadmap for growth and success.

Taking responsibility for understanding the roles that each team play and the importance of each person's contribution.

Maintaining open lines of communication (transparency at all times), honesty, integrity and accountability. Ensuring that people's skills are valued and utilised and that they are supported in their roles, for the achievement of our HTH Home Security business strategy.

# data[].attributes.headline
Involve people from the correct groups to make the decisions to cover knock on effects.

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Involve people from the correct groups to make the decisions to cover knock on effects.

# data[].attributes.headline
safe to play zones - discount with out approval / waiving 2- 3 months

# data[].attributes.subject
safe to play zones - discount with out approval / waiving 2- 3 months

# data[].attributes.headline
Timing of sending messages/emails is best  business hours unless urgent. But if sent out of office hours be understanding that a response may not be until next business day. 

# data[].attributes.subject
Timing of sending messages/emails is best  business hours unless urgent. But if sent out of office hours be understanding that a response may not be until next business day. 

# data[].attributes.body
Being advised prior to meetings what is expected

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Communication- if an email is urgent can be followed up with a phone call, follow up as soon as possible. Acknowledge contact so all parties involved are aware.

# data[].attributes.subject
Communication- if an email is urgent can be followed up with a phone call, follow up as soon as possible. Acknowledge contact so all parties involved are aware.

# data[].attributes.headline
Attire to be professionally presented - common sense.

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Attire to be professionally presented - common sense.

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Dress code when video conferencing
Whether having cameras on in meetings is required

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If speaking is best to have video on (etiquette), mute if not speaking.

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If speaking is best to have video on (etiquette), mute if not speaking.

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Orbit
Cimplicity
Genesys

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Working hours can be set, but if they are flexible communicate breaks and finishing times/availability.

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Working hours can be set, but if they are flexible communicate breaks and finishing times/availability.

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Booking in jobs
Quotes
Work orders
Member files/information
Billing and payments

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Using tools available in teams, outlook, skype, whatsapp (out of office, away, do not disturb, meeting) general communication.

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Using tools available in teams, outlook, skype, whatsapp (out of office, away, do not disturb, meeting) general communication.

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If internet/server issues

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Having a set amount - that we can take of before going to a manager - eg) member complaint or member wanting a better price

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Having a set amount - that we can take of before going to a manager - eg) member complaint or member wanting a better price

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To grow the Home Security business and become a sustainable and profitable market leader, providing impeccable customer service and professional in-home product delivery, by qualified technical specialists.

Keeping our customers safe, maintaining a long-term view of the relationship and providing them with peace of mind as a trusted partner.

Strong national brands with a broad team of subject matter experts who are customer-centric.

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Calendar invites
Meeting minutes/summary
Updates - comms
Team leave communication

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Muting people, aggressive conversations, yelling, spamming conversations, demanding, unprofessional dressing attire, not following rules.

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Muting people, aggressive conversations, yelling, spamming conversations, demanding, unprofessional dressing attire, not following rules.

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Common courtesy,  respect, thinking positive, team work, sticking to the agenda, allowing everyone a voice.

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Common courtesy,  respect, thinking positive, team work, sticking to the agenda, allowing everyone a voice.

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Daily communication
Links to meetings
Break times
Status

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one call resolution - set guidelines on what decisions we can make ourselves

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one call resolution - set guidelines on what decisions we can make ourselves

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What is our purpose? Why does our team exist?

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What is our purpose? Why does our team exist?

# data[].attributes.headline
What is our purpose? Why does our team exist?

# data[].attributes.subject
What is our purpose? Why does our team exist?

# data[].attributes.headline
What is the unique value-add of our team

# data[].attributes.subject
What is the unique value-add of our team

# data[].attributes.headline
What is the unique value-add of our team

# data[].attributes.subject
What is the unique value-add of our team

# data[].attributes.headline
What do our stakeholders expect of the team? 

# data[].attributes.subject
What do our stakeholders expect of the team? 

# data[].attributes.headline
What do our stakeholders expect of the team? 

# data[].attributes.subject
What do our stakeholders expect of the team? 

# data[].attributes.headline
Who is in the team and what are the key roles we play?

# data[].attributes.subject
Who is in the team and what are the key roles we play?

# data[].attributes.headline
Who is in the team and what are the key roles we play?

# data[].attributes.subject
Who is in the team and what are the key roles we play?

# data[].attributes.headline
What is our purpose? Why does our team exist?

# data[].attributes.subject
What is our purpose? Why does our team exist?

# data[].attributes.headline
What is the unique value-add of our team

# data[].attributes.subject
What is the unique value-add of our team

# data[].attributes.headline
What do our stakeholders expect of the team? 

# data[].attributes.subject
What do our stakeholders expect of the team? 

# data[].attributes.headline
What is our purpose? Why does our team exist?

# data[].attributes.subject
What is our purpose? Why does our team exist?

# data[].attributes.headline
What is the unique value-add of our team

# data[].attributes.subject
What is the unique value-add of our team

# data[].attributes.headline
What do our stakeholders expect of the team? 

# data[].attributes.subject
What do our stakeholders expect of the team? 

# data[].attributes.headline
Who is in the team and what are the key roles we play?

# data[].attributes.subject
Who is in the team and what are the key roles we play?

# data[].attributes.headline
Who is in the team and what are the key roles we play?

# data[].attributes.subject
Who is in the team and what are the key roles we play?