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Good listener in 2nd session
1. repeat & summarize the issue
2. confirm the understanding

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1. Understand the real issue , before try to fix
2. Conversation can go smoothly

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Acknowledge the speaker

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for the first conversation, the listener was just passively reacting to the conversation.

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1. regular 1:1 meeting with team members
2. performance review meetings
3. IDP conversations
4. Project/budget planning meetings

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It can make the communication more effective, which can avoid the misunderstanding from speaker and listener

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deep listening can help to build mutual understanding and easily reach agreement

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1. Effectiveness
2. Build up trust with team and biz partners

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extract useful info and make better decision

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Using BASA method with team member, which can help to perform better communication