# data[].attributes.headline
Find accurate information and write a  pleasant reply.

# data[].attributes.subject
Find accurate information and write a  pleasant reply.

# data[].attributes.headline
If patron replies, reply immediately and assess if you can handle this question or information.  If appropriate, answer the patron yourself due to current communication trust.

# data[].attributes.subject
If patron replies, reply immediately and assess if you can handle this question or information.  If appropriate, answer the patron yourself due to current communication trust.

# data[].attributes.headline
If question is answered and patron did not reply---Enjoy!

# data[].attributes.subject
If question is answered and patron did not reply---Enjoy!

# data[].attributes.headline
Appropriate staff will immediately send a reply to patron assuring them they are working on it and approximate time it may take to answer question.  

# data[].attributes.subject
Appropriate staff will immediately send a reply to patron assuring them they are working on it and approximate time it may take to answer question.  

# data[].attributes.headline
Forward not answered questions to appropriate staff (reference librarian, director, etc.)  

# data[].attributes.subject
Forward not answered questions to appropriate staff (reference librarian, director, etc.)  

# data[].attributes.headline
If question is answered and patron did not reply---Enjoy!

# data[].attributes.subject
If question is answered and patron did not reply---Enjoy!

# data[].attributes.headline
Promptly reply to patron with a pleasant email with either answer or title and name of person you are forwarding the email on to.  

# data[].attributes.subject
Promptly reply to patron with a pleasant email with either answer or title and name of person you are forwarding the email on to.  

# data[].attributes.headline
Is this a question that an be answered immediately with no "digging"?  i.e. hours, address, directions?

# data[].attributes.subject
Is this a question that an be answered immediately with no "digging"?  i.e. hours, address, directions?

# data[].attributes.headline
Email comes in and is opened by staff Member

# data[].attributes.subject
Email comes in and is opened by staff Member