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There are places where used or refurbished computers can be bought for a considerably lower price than new computers and students can look into those places if they need a computer or access to one. This resource would be useful at the Call Center because the community members can make posts about different types of technology that can be utilized by both teachers and students during lessons and outside of class and Cal Center members could then make suggestions to clients if they ask about technology use and access.

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There are 9 courses offered that would aid with adjusting to new teaching methods as well as managing issues that would come from said adjustment period. This resource would be useful to the Call Center because, if teachers called with an interest in learning more about adjusting to new types of online teaching, we could direct them to these courses and to the IDEAL Community so they could interact with others in similar positions.

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Google Keep is a great way for both students and teachers to take and share notes and reminders. It integrates well with Google Docs and is a great way to keep organized and track student progress. This resource is very useful to the Call Center because it provides different articles containing tips for blended learning, remote learning, google resources, and more and the call center could use it to help answer a customer’s question or could direct the customer to the resource if they would like to have access to the helpful articles.

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A HyperDoc can be used to make classes more interesting and interactive for students by including images, links, and activities in contrast to just having a regular Google Doc with instructions and links. This resource is useful to the Call Center because many people with interests in Distance Education gather and share tips and questions that may help us give advice or resolve issues our clients may have.

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This website allows people to communicate about their technological issues with each other and allows them to share solutions. I think this is useful to the Call Center because it will allow us to get more insight into the common problems that others have with technology, and it will let us have solutions ready for those problems.

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This website offers blended learning programs to teachers, and it offers support to the teachers who enroll in these programs. This is useful to the Call Center, because we can redirect teachers to this website when they need help with blended learning.

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This website offers many free resources that give you lesson plan ideas or online classroom layout ideas to improve your blended learning classes. This is useful to the Call Center, because it allows us to redirect teachers to this website when they need more ideas for their lesson plan or blended learning.

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This website allows people to discuss ways to teach with technology. This is useful to the Call Center, because we can redirect teachers to this website and let them communicate with others that are in similar situations to theirs that can help them.

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Claudia Sanchez

The LINCS is a community of practice for adult education to share, collaborate, or participate in events or just learn from different education professionals.  This site also provides professional development for adult educators in self-paced online courses.  In addition, it also has resources you can filter and search for if you would like to get more familiar in a particular subject.

LINCS has a technical assistance and professional development team.  They focus on building knowledge for educators with adult education agencies in technology.  They have different tiers to to better understand different trainings they can provide.

I feel this can be very useful as we are still learning different technical support issues with our students and instructors.  If we are unable to get answers, we can always send our questions to the state professionals and see if they can provide us a resource or answers.  This will give us a lot more technology knowledge.

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Claudia Sanchez

Ed Tech World

EdTech Center World Education are professionals who design or implement best practices in technology.  This organization designs programs/resources like professional developments, digital libraries such as articles, online courses, or webinars to revamp technology implementation in adult education programs.

These resources are very useful to share with other program administration and staff to see what resources they would like to learn and implement.

Shared my favorite vid since the pandemic began to motivate students to register for our classes.

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The Future of Work  Will Our Children Be Prepared

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Claudia Sanchez

IDEAL Consortium

IDEAL Consortium is part of Education Technology World Education that helps any registered member to implement the quality of distance and blended learning by offering professional development, technical support, and networking with different professionals in the United States.  They offer resources to understand and improve the programming of blended and distance learning.  Some of these programs we currently use in our DL curriculum are from different states.

Learning from different programs is always good in my books!

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Claudia Sanchez

Shake up Learning

This site offers free resources for remote instruction.  I have previously used this site to provide information to my instructors.  You can find online training (self-paced, downloadable pdfs, videos, tips, and more on different Google applications and tools along with technology applications.  I have really loved this site.  The tips and videos come in handy as they show you how to use the application. There is always something new to learn.  This site has provided so many practical and user-friendly ideas on how to use or better use of the application.

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Claudia Sanchez

DL Community of Practice

This community is open to any adult educator who works in a Texas Approved Distance Learning curriculum.  This will give us the opportunity to share ideas with other programs or get feedback on any inquiries we might have.  The resources are very useful when we are doing the DL Academy training.  It referrers us to see the community of practice and discuss with others or provide an insight on what we are doing as a program for example the use of flyers or what applications we are using.

This is very useful as we are working with every program in Texas and getting an idea of what others are working with. In addition, refer other teachers to this site to discuss with other programs.

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LINCS is an online community that provides users the opportunity to collaborate on a series of different topics. Having access to these discussions can help us to understand common trends that are associated with integrating technology with adult learners. These trends can help us to tailor our support based upon needs.

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EdTech Center provides an array of resources for a wide range of topics that are related to distance and blended learning.  Their blog posts provide a variety of different topics, including tech tools, lesson plans, and updates from the field.  Professional development is also available on different topics.
This site provides us the opportunity to take advantage of possible training needs, follow trends to help with our adult learners in areas such as digital equity, and identify best practices.

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This is a learning community that has been created to support digital education for adult learners.  The consortium provides an summer institute to provide learners with the opportunity to connect.
IDEAL, like many organizations, provides members with a wealth of resources, professional development, and collaborative partners that have a common goal of supporting adult learners with digital education. This consortium would be helpful to the call center because it would allow for us to collaborate with others that are doing similar work that we are doing. It also would allow for us to direct instructors to this community if they were looking for a professional community that could support the work they are doing.

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Shake Up Learning has a wealth of knowledge on Google EDU tools for schools.  It provides support, ideas, PD, and more to help learners become more comfortable with blended learning using Google tools.
Google is one of the most widely used tools with digital learners. This site provides lots of great, quick tutorials on many different topics to support instructors.

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This site is a wonderful community for the Texas community to talk about distance learning and tech integration with adult learning. Participants can interact through online discussions or simply ask questions for support. This community could be beneficial for instructors to join so they can collaborate with others on topics of need or interest.

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LINCs helped show me there really are so many people supporting Adult Education and who are ready to help! I think this resource will be helpful in the call center specially to give to the teachers who call in. Or we can easily search a specific issue to give to a student calling, but the whole website is good to share with teachers who call!

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I think the courses can be very helpful to give to students calling in. Also, there are many resources for us to use to find more information.

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From what I can tell, its mainly focused on classic classroom education. however, it does clearly explain how to integrate technology into the lessons. I think this is an excellent resource to give to our calling teachers! but it could also be very helpful to our students calling in.

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I think PD portal is a great resource!! There're so many tutorials for students and for teachers calling in! I've learned alot from PD as a call agent and a future teacher, and I know there's so much to learn as a current student as well!