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Moving from a ‘I’m okay- You’re not okay” position

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the 6 cs incorporate the different type of communication such as oral audio visual or audio-visual

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The soler theory was developed by Gerard Egan, a psychologist. He believed non verbal communication can greatly improve the effectiveness of communication between individuals. His theory shows how non verbal communication can make an individual feel comfortable, secure and understood.  

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The soler theory was developed by Gerard Egan, a psychologist. He believed non verbal communication can greatly improve the effectiveness of communication between individuals. His theory shows how non verbal communication can make an individual feel comfortable, secure and understood.  

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active listening techniques include, building trust and establishing rapport, demonstrate concern, paraphrasing to show understand, use nonverbal cues to show understanding such as nodding, eye contact and leaning forward, brief verbal affirmations such as “i see” “i know” “sure” “thank you” or “i understand”

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active listening means you have to listen attentively to a speaker, this keeps everyone engaged in the conversation

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6 cs promote good will and obtain positive responses from the receiver

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Self aware

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Soler stands for: ‘sit squarely’, ‘open posture’, ‘lean towards the other’, ‘eye contact’, and ‘relax’.

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Must respond in a non judgmental manner, avoid assumptions and respect individual choice and Acknowledge diversity.

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Moving from information transfer to information exchange

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Accurately respond to their emotions

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actively empowers people to be involved in the assessment and care planning process

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Perceive understand and respond appropriately

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takes a person-centred, personalised approach to care