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visiting the company’s website

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finding out about the company

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When a customer sees an ad.
When a customer enters a store.
When the customer communicates with the sales agent.
When a customer pays.
When a customer receives a bill.

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Calling them to keep in touch

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Contacting customer service

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Customers getting emails from the company

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Customers recieving push notifications on the phone

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Customer using the app

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When a Customer searches up the product/inquires about services

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When a Customer searches up the product/inquires about services

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changing the contract, through app, telephone or in person

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changing the contract, through app, telephone or in person

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Events for customers

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Support services

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This process deals with all activities which convert the offer accepted by the customer into a fulfillment order, and through its execution into a ‘Ready for use’ and ‘Ready for bill’ product/service.

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creating an easy use website so that everyone could use it

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creating an easy use website so that everyone could use it

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Advertising the product to the market (ads) to attract the public.

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training people for this new digital world and challenges

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Organizing the store in a way that the customer focus on a particular product (marketing)

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Organizing the store in a way that the customer focus on a particular product (marketing)

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Publishing service offerings on website -> Matching specific services to customers -> Initiating the subscription by connecting with customer -> Finalizing the purchase by initiating transaction

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launching new product/offer, advertising it on the app, sending notifications to customers, organizing discounts

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launching new product/offer, advertising it on the app, sending notifications to customers, organizing discounts

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giving various payment options for the clients

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process which regularly send new offers to the customers (message, email)

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process which regularly send new offers to the customers (message, email)

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Conducting a market research to identify the needed products/services in order to launch them later on

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signing the contract, through different channels of communcation

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signing the contract, through different channels of communcation

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L2O: From Lead to Order

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From concept to product

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From asking to terminate contract to ending contract