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rtant role in travel, this is due to the internet becoming very popular, as it is what most customers use to book products and services they will need for there holiday.
There are many websites within the travel and tourism industry so that customers are able to 

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Travel and tourism businesses use different methods to communicate with customers. A convention that is used in the industry is acknowledging an email and a response is usually promised within 24 hours. Another business convention would be when businesses type letters and use a standard format, For example name of customer should be shown on letter.

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Travel agents need to make sure they complete forms so that they have proof of them booking the holiday and so that they can gather all information that they need in order to book the holiday.

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Travel agents need to be accurate in their forms such as writing someones name on a booking form this is so that the form is legible, this is because if that customer goes to the airport and has their name spelt wrong then there is no proof that it is their boarding form meaning they can not travel.

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This is a system that travel agents use such as Galileo to book holidays through codes so that they can find everything they need like all inclusive, self catering or flights.

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Travels agents use emails to confirm a booking of a holiday and to send over the documentations that customers need if they don't want them through post.

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The internet is a very important role in travel, this is due to the internet becoming very popular, as it is what most customers use to book products and services they will need for there holiday.
There are many websites within the travel and tourism industry so that customers are able to book anything they need without going to a travel agents such as, flights, accommodation, transfers and any ancillary services needed. They use websites such as, booking.com and Expedia.

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It is important that documentations are completed accurately for example, on an airline ticket names need to match up with passports otherwise you will not be aloud on the flight.

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Business skills:

completion of documentation eg tickets, forms;

use of IT eg email, computerised reservations system (CRS),

internet;

business standards eg accuracy, legibility, business conventions