# data[].attributes.body
1, I am very sorry that there is no free Wi-Fi in the room, however it is clearly stated on our booking website. If you would like to have access Wi-Fi it is only a small charge of $30 for your 2 night stay.

2, I'm deeply sorry to hear about your experience with our staff members and i do sincerely apologize on behalf of our staff. I will make sure that i speak to my fellow co workers in ensuring this never happens again.

3, Unfortunately due to our cancellation policy any cancellations within 48 hours of checking in are non refundable.

4,  I'm very sorry your expectations were not met but if you can highlight which area on the website was not up to your standard i'll go back and rectify it.

5, All of our services we offer here come at an extra cost which was clearly outlined on our website and brochures.

# data[].attributes.body
1. I'm sorry that we have no free wifi and that your travel did not tell you about it earlier. However, we do have wifi throughout the hotel for just a small charge of $14 a day.
2. I'm sorry that you did not have a positive experience with our staff, are you able to tell me when this happened and we will look into this complaint further.
3. We are sorry to hear that you had to cancel your booking before you had to check in, unfortunately our policy on our website clearly states if you cancel a booking less than 24 hours prior to check in it is non-refundable.
4. We are sorry that our hotel did not meet your standards, however there is nothing that we can do about this complaint as the photos clearly show the hotel.
5.

# data[].attributes.body
1: I'm sorry that we don't have free WiFi throughout the hotel, and that you weren't informed about this before your stay. We do however have WiFi available for a small charge or there is free WiFi down the road at maccas.

2: Im sorry that you've had a bad experience with our staff, would you be able to tell me whats happened so we can look into it for you.

3: The hotel has a policy in which there are no cancellations or refunds within 24 hours of the check in date. We are sorry to hear that you have canceled your booking before having the chance to stay with us.

4: We apologize for this but our photos on our website include both up to date photos of our hotel as well as images taken by the guests who have stayed with us.

5:  All of our services that come at an extra cost our outlined once a booking has been made as well as when you arrive at the hotel. We do our best to make these payments as clear as possible.

# data[].attributes.body
1. I'm sorry it is clearly stated in the booking website. However, we can consider it as a customer request.
2. I'm sorry to hear that you experience this with our staff and I guarantee you we will take care of it to make sure it is not going to happen again. Thanks
3. The cancellation policy requires a customer to cancel there booking 24 hrs prior there arrival date. Therefore, you will be refunded as it is shown in the cancellation policy when you mad the booking. Sorry
4.Thanks for your stay.
5.Sorry, it's been written in the brochure that it is not included.

# data[].attributes.body
1. I'm sorry that we don't have access to wifi, however it is clearly stated on our website online. It is strange how your travel agent didn't explain this to you. Again my apologies for this inconvenience. There is a local starbucks down the road that has free wifi for their customers.

2. I do apologize for the unacceptable attitude and behaviour of our staff, would it be possible for you to tell me exactly what occurred during your service so I can look into the situation in more depth.

3. Unfortunately our policy does state that cancellations made within 48 hours before the booking is non-refundable. In future when booking with us, please make sure that you read our Ts&Cs thoroughly before you make a booking with us.

4. I'm sorry but the information that is on our website if fully up to date, we try to update it as regular as we can for our customers.

5. It is clearly stated on our website what is included in this package deal and what is at extra charge.

# data[].attributes.body
1: I'm terribly sorry but it does state on our website and in our confirmation emails that Wifi is available at an additional fee during your stay. There is a public library located a 5 minute walk from here that offers free wifi and has a coffee cart for your convenience.

2: I'm sorry that you've had a negative experience with a member of our staff, if you could tell me the the name of the employee and the behaviour they were exhibiting so I can follow up on this for you. Again I apologise for the experience that you've had and know that steps are being taken to resolve the issues with our staffs behaviour, is there anything that I could assist you with personally?

3: Unfortunately our policy states that cancellations within a week of check in are to be charged 100% of the booking price. In future please read our terms and conditions thoroughly before purchasing accomodation with us, or opt for our refundable rate when booking.

4: The information on our website is up to date and as current as we can possibly make it, I apologise you feel your expectations were not met and if you could give me details about what the website was lacking and what was lacking from your experience I can try to rectify this as best I can.

5: It is clearly stated in our brochure what is included in this offer and what is not, in this circumstance there are optional extras available at an additional cost to you if you wish to take part.

# data[].attributes.body
1: Sorry for the mistake and offer them an alternative to purchase wifi through the hotel or even a phone company

2: I am extremely sorry about the bad service you had, is there anything i can do to help you now? (Give them your full attention.)

3: Unfortunately the hotel that you booked was a non-refundable booking, would you like help with booking another room?

4: I am really sorry about that, we try to update our website as much as we can. This there anything else i can help you with today?

5: The information given in the package should have explain these extra cost, Im sorry about that.