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They quickly confirm about refunds and delivery problems. They give you dates about the refund, details about the time and date of delivery of your package.

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Quick and efficient responses, they say directly what they gonna do, the info and dates. The costumer just has to say yes or no.

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Even thoug they mostly refund everything, they don't seem to have another type of response for their costumers. They just directly tell you about the refund and don't ask more questions.

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They actually confirm the situation for every costumer. They call you by your name and continue to apologize for the unfortunate situation.

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The company is very open to talk about refunds even when the product doesn't have a return option, like bathing suits.

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It's different in every case, but there's been a lot of complains around the world because their customer service is really bad. They take days or even weeks to give a response and to sucesfully end the problem with the costumer.

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shein is known for being considered a business of fast fashion, they have a lot of people working for the company and since they don't have an actual store, everything is solved online by customer service.

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BBB remains operational and focused on serving our business community. Read more.

Current Alerts For This Business

BBB has received multiple reports from consumers that SheIn is taking orders and processing payments, but not delivering the merchandise (in some cases delivering poor quality merchandise) or providing refunds.

Contact Information

1980 Us Highway 1 Bldg 3D

N Brunswick, NJ 08902-4445

BBB Rating & Accreditation

Customer Reviews are not used in the calculation of BBB Rating
Reasons for BBB Rating

Business Details

Location of This Business
1980 Us Highway 1 Bldg 3D, N Brunswick, NJ 08902-4445

Alternate Business Name

Industry Tip

BBB Tip: Smart Shopping Online
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Customer Complaints

807 Customer Complaints

Most Recent Customer Complaint

08/04/2020

I ordered from Shein on June 17th, and the received the package on June 28th. I mailed back 4 of the 5 items for a return on July 1st through USPS, using the smartlabel from Shein, and received confirmation from the company that my return was being processed. It is now August 4th, and I have not received a refund in the original form of payment, which is what I requested. I emailed the company's customer service website on July 24th, but never received a response. I then messaged the company multiple times through their customer service account on ******** Messenger to ask when I should expect to see the refund, but could not get in contact with an actual employee in their customer service department, despite being told that my complaint would be handled manually. I submitted a second complaint, and was left hanging yet again. According to their FAQ page, the refund time is seven days, but it has been over a month, and I still have not received it yet. ... Read More

Customer Reviews

74 Customer Reviews

Most Recent Customer Review

...

I like this website &got everything I ordered, however when I returned some items over a month ago I was assured the refund would go into my sheIn wallet and I still have not received it. It is not refunded into my bank account either. It was a big purchase and a pretty big return so it's important I get my money back. However I have sent emails and tried to get a hold of the company and couldn't.
Read More

Business Details

Location of This Business
1980 Us Highway 1 Bldg 3D, N Brunswick, NJ 08902-4445

Alternate Business Name

Local BBB

BBB Serving New Jersey

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB remains operational and focused on serving our business community. Read more. Current Alerts For This Business BBB has received multiple reports from consumers that SheIn is taking orders and processing payments, but not delivering the merchandise (in some cases delivering poor quality merchandise) or providing refunds.