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What will be the equivalent to the SS4 for CAN and AUS?

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Is it really necessary? When there's no KB to follow or is something regarding general information, can we solve the case without attaching a KB? (Even when we followed some steps)

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On Lessonly 43 DIME introduction, it says that 3rd party vendors take care of the menu creations? was this before we had a Menu Team?

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I have a confusion about what's exactly the landing page for KB's on SF?
JILP

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Are lessonly scores only considered on the first attempt? Basically how many shots do i have to get 100% and it being reflected on my overall score.

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Are lessonly scores only considered on the first attempt? Basically how many shots do i have to get 100% and it being reflected on my overall score.

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In this scenario it means that the Cx are going to stop seeing the Mx on the app/site at 7:30 pm?

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When we are changing information of the Mx on the MxPortal, do we have to manually change the info also in SFDC (is it between these tools that they don't talk to eachother?)

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I didnt quite get the red card thing, why is it not very good to do refunds or ????

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I didnt quite get the red card thing, why is it not very good to do refunds or ????