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Find information quickly. Many prospective visitors will be traveling through the area and decide to stop when they see the sign on the interstate.

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Find information quickly. Many prospective visitors will be traveling through the area and decide to stop when they see the sign on the interstate.

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Have certain critical info (hours, reservations needed, food & pottie available on site) staring me in the face.

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Have certain critical info (hours, reservations needed, food & pottie available on site) staring me in the face.

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I know how long I plan to spend at the park.

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Build a sense of anticipation, create a sense that something special awaits.

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Great web information, to include social media, on what to expect, what to pack, what will be available to me.

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Why is this something I don't want to miss?

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Why is this something I don't want to miss?

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Intuitive online planning resources.  Quick access to hours, location and things to do.  Where to stay and if there is food nearby.

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NPS WICL website designed to provide easy to locate and understand and follow information for planning and pre-trip info

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NPS WICL website designed to provide easy to locate and understand and follow information for planning and pre-trip info

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Search things to do or see in Arkansas, WICL comes up so I click on that link. See information on tours and what to expect. Tells me hours, parking, interesting facts that will provoke some thought and prime the pump for the visit. Really makes me want to take time to visit.

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I have an opportunity to read up, THINK, reflect, get excited about adding to my knowledge/points of engagement through onsite experiences.

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Planning the visitor's connection to the site - Where would they go / what would they see if they want to find specifics like 'how did this shape Clinton's thoughts on policy?'

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I know when I can get a tour with a ranger and what type of tour.

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Key information available online, in google/apple maps, other planning portals

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I always like to see how close I am to other significant landmarks, particularly other NPS sites.

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Visitors make WICL a goal of the trip, rather than a rest stop on their way from little rock. Information about the park and Hope is easily accessible by means of social media platforms and the park website.

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Pre-trip planning introduces me to the context within which the site is nestled...

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Pictures of the site and resources, descriptions of things to do and why I should be interested in them, with estimated time required to complete different activities.

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Information relevant and up-to-date is super important.

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Signage on roads leading to park detailed and easy to follow

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Signage on roads leading to park detailed and easy to follow

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How long is 'enough' time to spend at the site to get the full experience? What if a visitor only has 10 minutes, 30 minutes, etc.

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Understanding of the local community and how I might connect WICL visit to other activities in the area

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Hear first person accounts about Mr. Clinton's early years.

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Hear first person accounts about Mr. Clinton's early years.

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Don’t overwhelm visitors with signage and exhibits near parking lot – just provide an easily identified and easy to locate visitor center where park staff can provide the bulk of the orientation – Well laid out visitor center and exhibits to enhance the experience

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Don’t overwhelm visitors with signage and exhibits near parking lot – just provide an easily identified and easy to locate visitor center where park staff can provide the bulk of the orientation – Well laid out visitor center and exhibits to enhance the experience

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Hear and feel a welcome. Hear about what there is to do and see at the site.

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Hear and feel a welcome. Hear about what there is to do and see at the site.

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Smell scents of "rural Americana"--apple pie, fresh mown grass, fragrant flowers in the flower beds, the taste of cider?, the taste of apple pie?, the taste of sweet tea?

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To start, I would want to feel welcomed and valued as a visitor. I would want the atmosphere to be pleasant in regards to temperature, lighting, etc. and I would want the space to be inclusive for all peoples meaning physically as well as the interpretive experience.

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Taste/Smell, Smell grass, trees, water. Fresh smells of nature.  Taste: Chocolate  Peanut butter ice-cream.  But that's just cause I like it. 

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Taste/Smell, Smell grass, trees, water. Fresh smells of nature.  Taste: Chocolate  Peanut butter ice-cream.  But that's just cause I like it. 

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Immersion--that recognition that this is someplace special.

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Immersion--that recognition that this is someplace special.

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Hear and feel excitement... maybe there are other people (visitors, staff, partners) at and around the site who are clearly excited to be there

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Smell fresh air upon arrival from greenery in the memorial garden. The home to smell like people live there ie. food smells from kitchen, "woodfire" smell near the fireplace

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I would also want to have a space that allowed me to hear my thoughts, so a space that wasn't too noisy. Sound bites or recordings on a delayed loop would be nice.

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The moment of arrival is a springboard to experience; you emerge from your car and are enveloped in "sense of place" markers that signal the values/themes the site conveys.

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There are pecan trees on site that date from the period of significance. Pecans would be the taste I'd put on the site. There's also a story of Clinton going to a neighbor's house for cookies. Smells could include roses, in the Memorial Garden.

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It feels welcoming and comfortable. It is not silent but not loud. Visitors are talking and discussing what they are experience.

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The cool opportunity at WICL is that it will be immediately recognized as a home...it'll look like what they remember

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The cool opportunity at WICL is that it will be immediately recognized as a home...it'll look like what they remember

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As long as the Visitor Center smelled clean and not too strongly of chemicals, that would be great. As for the Birthplace Home, you could experiment with smells of home, particularly if there was a smell that Clinton talks about from childhood.

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Visitors should feel excitement when they arrive, that the park is active. Visitors should feel welcomed in this public space that we all collectively own and share cultural heritage at.

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Overall Desired Experience:  Clear directional signs, know where I am going.  Clean facilities, unbroken pavement.  Clear trails.  Mowed lawns. And yet, a continued wilderness feel.  A balance between useful development and nature(this is all for an experience at BUFF). 

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Overall Desired Experience:  Clear directional signs, know where I am going.  Clean facilities, unbroken pavement.  Clear trails.  Mowed lawns. And yet, a continued wilderness feel.  A balance between useful development and nature(this is all for an experience at BUFF). 

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Arrival links one to an unfolding set of experience options. It's not confusing, but there is a sense of multiple pathways. I can choose my own adventure rather than travel the well-worn pathway to the front door.

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I think the experience I'd like to give the visitor is the connection that this upbringing lead to the policies, actions, and thoughts of the 42nd President.

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It would be great if arrival included "arrival in the community" as a part of what made the arrival special.

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I think the most important thing we can convey to the visitor here is 'anything is possible.' President Clinton came from relatively humble means and became the President of the United States. This is where we can make the biggest connection to kids, in my opinion. It doesn't matter what you have now, that doesn't determine what you can be.

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Previously unknown insight: As a visitor, I would like to gain an insight in the home about President Clinton's youth and the impact that it might have had on the man. 

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Previously unknown insight: As a visitor, I would like to gain an insight in the home about President Clinton's youth and the impact that it might have had on the man. 

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Getting back to fan-girling about authenticity, one of my fond memories of an early visit to the Cassidy house is the sense of intimate domestic space. Billy's room and the kitchen are so evocative of an early midcentury experience...his books, the dishes.

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Getting back to fan-girling about authenticity, one of my fond memories of an early visit to the Cassidy house is the sense of intimate domestic space. Billy's room and the kitchen are so evocative of an early midcentury experience...his books, the dishes.

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I'd like to imagine that visitors learn something different and essential in a tour of the home; each room provides a different clue to different time periods, the issues that resonated, the person/characteristics of WJC, and the future actions/policies of President Clinton.

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A carefully curated experience from the stories shared to the physical attributes of the home.  Also, a home that appears well cared for.

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Provide some experience of the upstairs areas, even though they are not fully accessible - perhaps virtually.

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Provide some experience of the upstairs areas, even though they are not fully accessible - perhaps virtually.

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Building on the experience as you progress along the tour would be a great idea, you could do a lot with this idea to keep it fresh.

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The park, and Mr. Clinton, do talk about the theme of "anyone can grow up to be president" but to Theresa's point, they didn't mean little girls or little kids of color. So maybe talk about how that has changed in our world?

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The park, and Mr. Clinton, do talk about the theme of "anyone can grow up to be president" but to Theresa's point, they didn't mean little girls or little kids of color. So maybe talk about how that has changed in our world?

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Visitors recognize the importance of family and home. They will feel that its a place of tragedy and triumph and can compare it to their experiences growing up. At the same time, visitors recognize what advantages the Cassidy's might have had over other residents suffering the same economic outcomes of the depression. Visitors can imagine if they were president, how would they want their "presidential birthplace home" to be, especially kids.

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This is where I think the 'bread and butter' of the experience is. Even if we get a new VC with new exhibits I think this is the biggest connection we have with the visitor; a ranger leading a tour of the home.

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Visitors get a glimpse at his daily life as a young child. In a very authentic way, allow them to get a sense of what he experienced. It triggers an opportunity for them to ponder how this period of his life helped shaped the man he became.

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Entrance to the home is with park staff only. This gives us our greatest opportunity to really impact visitors with our Interpretive Themes which hopefully began in the planning stage and was augmented with the  arrival/orientation stage. Ideally they should all be working toward the same purpose of providing Enjoyment, Education and Inspiration for our visitors.

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Entrance to the home is with park staff only. This gives us our greatest opportunity to really impact visitors with our Interpretive Themes which hopefully began in the planning stage and was augmented with the  arrival/orientation stage. Ideally they should all be working toward the same purpose of providing Enjoyment, Education and Inspiration for our visitors.

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House tours have some dreadful pitfalls (i.e., point and tell; tell ad nauseum facts about the stuff)--avoid these! Make the tour about people and ideas, and how place is a leverage point for the future.

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in a way this is a museum... i always prefer to understand a museum with as little intervention as possible, or at least the opportunity to take away from a place my own thoughts based on the place and the stories included

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Theresa's question: What has the American experience meant in your own life? What do you want it to mean for your children's lives?

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Theresa's question: What has the American experience meant in your own life? What do you want it to mean for your children's lives?

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I would want there to be a positive lasting impression, for the visitor to talk fondly about the experience and to share the experience with others. Allow the stories of the site to be told outside the confines of the property and to get new audiences excited about this resource.

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Ideally, the site visit will prompt a series of potential actions, e.g., reflection on a life and the impact one person can have, a sense of being empowered to take action in concrete ways, and a commitment to learn/grow, and a deeper sense of empathy for others (and how to act on that).

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Hopefully the visitor will leave with a sense of their desire for visiting being fulfilled. This is different for every visitor but we can do our best to provide those opportunities to connect throughout the phases of their visit with us.

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Hopefully the visitor will leave with a sense of their desire for visiting being fulfilled. This is different for every visitor but we can do our best to provide those opportunities to connect throughout the phases of their visit with us.

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I think there's a message of hope that visitors can take away. I'd like for kids visiting the site today to believe that anything is possible for them. I can't recall who mentioned it, but someone asked have things gotten better? Can things continue to get better?

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Souvenir/memento - Can visitors take something physical away that will prompt recollections of this experience or prompt conversations with others?

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Guests walk away with an understanding of the importance of our resource and the importance of public lands. Guests will feel inspired by President Clinton's and Virginia's story and can relate it to their personal lived experiences.

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Ideally, a visit to WICL isn't just a one-off even if they never return. That is, there's an opportunity that emerges from this visit to connect with a larger group of people who share interests and commitments.

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Can/did we accomplish their objective in coming to the site?

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Leads to questions to ponder. Why is this story still so compelling?  Who is today's version of this story? What can I learn from it to make tomorrow better?  Would  someone other than a white man be able to have a similar story today?

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Yes to the lasting feeling of hope!