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The first day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (22.7.2019 - MONDAY)

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The first day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (22.7.2019 - MONDAY)

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This is the first day I join Wat Seng, my senior, Aiko and Kelly bring me to familiar the working place.
After that, Angeline, travel consultant of Wat Seng teach me to key in daily booking for our charter bus service. After that, I have to arrange back the name list and print it out then pass it to our tour leader.

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The second day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (23.7.2019 - TUESDAY)

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The second day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (23.7.2019 - TUESDAY)

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Today is the second day of my working. I have be assigned to reply message on WhatsApp. This is one of our customer service channel. Solve customer's problem, make booking, tour itinerary explanation and others.

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The third day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (24.7.2019 - WEDNESDAY)

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The third day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (24.7.2019 - WEDNESDAY)

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Today's mission is to study the itinerary from our cooperate tour operator. If I finished this study, I will be more confidence and knowledgeable when explain to customers.

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The fourth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (25.7.2019 - THURSDAY)

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The fourth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (25.7.2019 - THURSDAY)

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This is the special event from our company during MATTA fair. Because of our company's 35th anniversary, so we have a lucky draw section for our customers.
We have to do preparation for the section.

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The fifth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (26.7.2019 - FRIDAY)

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The fifth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (26.7.2019 - FRIDAY)

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Today is the last preparation day for MATTA fair. We have prepare all materials for the fair such as the flyer, brochure, mineral waters and others.

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The sixth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (27.7.2019 - SATURDAY)

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The sixth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (27.7.2019 - SATURDAY)

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Today is the first day of the MATTA fair!
There is a lot of travelers visit MATTA fair for more tour details.
I give brochure and flyer, explain tour itinerary to customer, and answer their questions about certain tour package.

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The seventh day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (28.7.2019 - SUNDAY)

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The seventh day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (28.7.2019 - SUNDAY)

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Today is the second day of MATTA fair!!
Finally, I have sold a tour package to my customer! This is my very first time in selling tour package! I feel happy and pleasure to have such a chance to deal an order!

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The eighth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (29.7.2019 - MONDAY)

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The eighth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (29.7.2019 - MONDAY)

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After MATTA fair, we have start to prepare the Visa Application to China. During MATTA fair, a lot of travelers choose to visit China, so, China Visa Application is important after fair. I start to prepare the Visa Application form for our customers.

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The ninth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (30.7.2019 - TUESDAY)

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The ninth day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (30.7.2019 - TUESDAY)

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Today is the day I become tour leader and bring my customer to Resort World Sentosa, Singapore. I have to ensure my customer enter Singapore successful, take care of their safety and etc.

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The LAST day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (31.7.2019 - WEDNESDAY)

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The LAST day of SIEP at Wat Seng Travel and Tours Sdn. Bhd. (31.7.2019 - WEDNESDAY)

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This is my last working day! As usual, I have done my WhatsApp customer service, make booking, key in customer booking, issuing insurance and others.
I feel grateful to join this company and I have learned a lot of things here. Thank you for having me and teach me whatever you know.
Feel blessed.

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https://youtu.be/yNzKvapMgGw