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What additional training will you need to be proficient at the selected emerging technology? How will you gain your training?

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What additional training will you need to be proficient at the selected emerging technology? How will you gain your training?

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In my opinion, when we are looking to use an emerging technology in our company, I would suggest to have as much as workshop needed to bring benefit to the organization. When implementing a technology, we have to keep in mind that our main focus should be learning and not completely on the technology. We are using the technology for the benefit of our organization, so to gain maximum from the technology, our aim should be learning more about the technology. We should consider our customer, who are also going to be the audience for the technology before developing it and it is just the same as developing any learning program, we have to consider the users. All the employees are required to get training on how to use and implement the technology our organization will use. Giving a little knowledge about machine learning to the employees will open ideas in the minds of employees, hence, training for the emerging technology in the organization is a must.

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How can you apply these emerging technologies to your IT profession?

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How can you apply these emerging technologies to your IT profession?

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In my IT profession, getting a proper training about the emerging technology the organization is gonna use, will be beneficial to the IT professionals, because they have alot of knowledge about computer science and if training is provided to the right employees, the organization will be able to know the ups and downs of the emerging technology and then persue in using it. As an IT profession we can apply these emerging technologies in the way which fits the business best. After choosing a technology, we can keep on learning and build up so gain more benefits. But at the same time we have to keep in mind about the negative impact also. And learn how to avoid it.

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What emerging technologies interest you?  Why?

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What emerging technologies interest you?  Why?

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After learning about all the emerging technology in the business, i found the Artificial intelligence to be the most interesting one. Because of the way machine learning in used to build up AI. It makes a machine think and work like human. It has the ability to learn, plan and solve problems but only if the machine learning is applied to it. But we all know that machines and computers cannot be smarter than human. They can only handle information that humans have. In the coming years, we can see AI play an important role in the business environment. Recently, i have heard about how 2 AIs interacted and ended up creating their own language, so there are some negative impacts to look upon but the business environment will grow faster in the coming years using AI.

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How can you use together the Selling Chain Management systems and the emerging computer and information technology that is interesting to you?

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How can you use together the Selling Chain Management systems and the emerging computer and information technology that is interesting to you?

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Since Selling Chain management system helps to sell better and more effectively, we can use together the selling chain management to enable new revenue channel and improving the existing channels of the organization at the same time. It applies the same for the other emerging technologies where we can choose a technology before emerging it, study about it and then start benefiting from it. Inquiring customers about what type of products they want and would like to see and making it easier for them to customize and order is the main objective of Selling chain management.

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Do you believe there could be reputational damage both KFC and DHL that could be long-lasting amongst its customers? Please provide well thought out responses giving consideration to the role of the customer in the supply chain management system. 

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Do you believe there could be reputational damage both KFC and DHL that could be long-lasting amongst its customers? Please provide well thought out responses giving consideration to the role of the customer in the supply chain management system. 

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I believe there were reputational damage to both KFC and DHL because of the problem that occurred. The customers were really disappointed and angry too. They never expected something like this would happen to a large food chain like KFC. Obviously people had the thought that DHL did not do their part well enough and that is the reason why this issue took place in the first place. The customers did not know the supply chain management process of KFC. They were shocked about the fact that KFC ran out of chicken and more than 500 stores were forced to shutdown. But i feel that the reputation of KFC and DHL didnt not have a damage that would last longer. KFC and DHL apologized to the customers and resolved the problem in one week time. They got everything running back to normal. So since everything was solved in a time of one week, the customers were not disappointed for that long. Customer needs to cooperate with the organizations in order to have good flow of information and feedback. Customers play a big role in the supply chain management. Order tracking and shipping bonuses and advantages of the customers affect the supply chain management.

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What concepts, models, frameworks discussed this week are interesting to you? Why?

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What concepts, models, frameworks discussed this week are interesting to you? Why?

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Supply Chain Management is one of the most important part of business. It helps the business in many ways. It makes it much more easier for the business to know what materials they needed and how its going to get delivered to them. The concepts of the different type of flows, gives a better understanding of how supply chain management actually functions. The different types of flows are: material flow, information flow and financial flow. Material flow is also known as product flow. It is the flow of materials from the suppliers to manufaturers, retailers and customers. It also includes the reverse material flow such as product returns, servicing, recycling and disposal. The next one is information flow. This flow is the flow of information from supplier to customer and from customer back to the supplier or seller. Faster and better information flow makes the supply chain more effective and IT greatly transforms the performance. The information flow includes information such as quotation, fact sheet, orders, delivery status, order transmissions, invoices and complaints/feedback. And last the financial flow is where flow of funds occur between the customer and supplier. The supply chain has both account payable and receivables which is responsible of the outflow and inflow of the funds into the organization. Another interesting concept was the upstream and downstream activity of the supply chain management. In which the upstream activities are focused in getting the raw materials and other requirement to produce a product. Whereas in the downstream activity, it is focused in distributing, shipping, selling and storing.

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What concepts, models, frameworks discussed this week are interesting to you? Why? 

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What concepts, models, frameworks discussed this week are interesting to you? Why? 

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The concepts discussed in this week was about selling chain management. Selling chain management is an application of technology to the activities of the cycle of order from customer order till order fulfillment. What interest me in these concepts is about how the selling chain management works and flows. SeCM is an app framework that helps sell better and more effectively across all channels. Using the selling chain management we can turn our possible customers into actual customers. Making the order process easier for customer helps the organization to build trust with the customers. Another goal is to add value to the customers. That can be done in ways by improving the packaging or the design. Value of the customers can be increased using this simple method. The organisation should also make it easier for the customer to order customized products. If a customer wants to customize their order, lets say a mobile case, if a customer wants a different color or a different design, the customer should be able to do that without any issues. Implementing actions to improve sales effectiveness are also included in the objective/goals of the selling chain management.

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CRM stands for Customer Relationship Management. It is a company-wide business strategy designed to improve revenues and profit, reduce costs and increase customer loyalty. CRM ideology is 'Put Customer first'. CRM software gathers all information from all the departments throughout the company to give one full view of each customer in real time. This allows customers facing employees in departments such as marketing, sales and customer support to make quick and knowledgeable decision on everything from up-selling and cross-selling to improving the quality of customer communication and responses to coordinating the management of sales and marketing campaigns.

CRM is important in business because it can help us gain new customers and retain the existing customers. In competitive business environment, there are so many products an services to choose. When a new product or a new service is introduced in the market, it takes a few months until it becomes a good which makes it easier for customers to switch companies. All customers are not created equal. Customers are picky. CRM helps to prioritize sales and marketing efforts to this group. It helps the companies to understand the needs and wants of the customer in a better way so that they can improve their product portfolio that is offered to them. The more you know about your customers, the more likely you target will be on the customers buying preferences and behavior.

1) CRM supports a customer-centric strategy: The system supports a strategy that everything you do, the customer is at the center and the customer-centric strategy should be based on clear goals and vision of what an important customer experience looks like.
2) CRM centralizes all your customer data: The system combines all sales, marketing and customer support information into one central database.
3) CRM automates customer-facing business processes: Business-facing processes are the processes which make the business run more efficiently such a budgeting and planning. Customer-facing proccess are processes includes sales, marketing and customer service. CRM strategy primarily focuses on customer-facing processes and makes them better in terms of meeting the needs of the customer.

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https://businessjargons.com/core-competence.html

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Describe the core competencies of a CRM system. Which do you think is most important and why?

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Describe the core competencies of a CRM system. Which do you think is most important and why?

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Core competencies can be defined as the main strengths or advantages of a business. It allows the company to give competitive advantages in creating and delivering value to its customers. It makes it difficult for the rival firm to imitate and it also has wider market applicability. There are few types of core competencies.
1) Cross-selling/ Up-selling: In a simple definition, corss-selling invites customers to buy related or complementary items. It identifies the products that satisfy additional, complementary needs that are unfulfilled by the original items. For example, if a customer buys a hair-dryer, a comb could be cross-sold to the customer. Cross-selling points users to products they would have purchased anyways, by showing them at the right time and a store ensures they make the sales.
2) Direct marketing: is a promotion method that involves in providing information about the company, product or service that is provided to the target customer without using an advertising middlemen. It is a form of market that provides information of possible interest of the customer that has been determined to most likely be a buyer. It is a form of sales promotion.
3) Customer service and support: Customer service focuses on providing the best possible customer experience and continuing customer relationship once a product is sold. They also involve in customer retention and solving complex issues of frustrating customers. Customer support is similar to customer service but they are part of the large customer service department. They answer questions related to and troubleshooting products.
4) Customer billing: It is a billing system which receives information from other systems, process the information and produces customer bills. It gathers, sorts, and verifies customer account information, including usage data, payment information, adjustment information, monthly and one-time service charge information, and applies taxes.
5) Retention Management: is the goal of the organization to keep talented employees and reducing turnover by fostering a positive work atmosphere to promote engagement, showing appreciation to employees and providing competitive pay and benefits and healthy work-life balance.

Out of all these, i think the best 'Core Competencies' is 'Direct Marketing' because its where the organization communicate with the customers through email, text messages, social media, and many other form of communication.

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What emerging computer and information technologies are interesting to you?  Why?

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What emerging computer and information technologies are interesting to you?  Why?

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The design trends for e-commerce are things that are interesting in this topic. Its interests me because e-commerce is increasing rapidly in the business environment. Many things could be done through it like payment, delivery, products promotion and many others things related to the business functions. I now know that having a properly designed website is a part of attracting the customer. It is also a part of helping the organization. The way we display our story and products are the ways the customer sees our business. Having proper interaction between the organization website and the customer is one of the important thing. Without a proper interaction, the customer would not be satisfied with what they want. And i also learn that if a business has an app, website or any other internet related infrastructure, they should be easy to use and navigate for all the users or customers. They should also be responsive to the customer as most of the people uses their mobile phones for shopping or product research.

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How can you use the information, knowledge, expertise you acquired this week in your future career?  Why?

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How can you use the information, knowledge, expertise you acquired this week in your future career?  Why?

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After finishing this lesson this week, i now know the importance of the design trends for e-commerce. I want to design a website and from this topic I can say that i need to learn a lot more things before i pursue that career. Using the ideas, I now know how the website should interact with the customers. How to display offers, items, location, payment, feedback and delivery are some of things to be kept in mind while designing a website for an organization. Interacting with retailers,producers and suppliers must be considered in the e-business design. Interacting with employees must also be considered so that the organization can inform or remind their employees about something important. Payroll could also be done by it.