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I have make a reservation all the room that have been book from customers through call. Before to make sure the bookingir the reservation, I should call the guest to make a confirmation of the room that have been reserved. Its the last day and the Hotel have make some little celebration to thank me of the services that i have given. The picture above shows me and Puan Nida the Human Resource of Hotel Darul Makmur (in the middle).

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Next day, I have been given task to filing the data of the past reservation and keep it about 3 to 4 years because it must be easy to recheck the guest that have been stay at Hotel Darul Makmur.

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On day 8, I have promoted all the product and services that Hotel Darul Makmur provide through social media. This company also have a pamplets to give to the guest and the local residents here. It might incresing the number of the customer comes to Hotel Darul Makmur.

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As usual, i need to make a reservation and check the online booking through the email that guest have book through Agoda, Booking.com and Exepedia. On that website, they jusy sell 3-4 rooms per day and sometimes that day have been block of the room because full book of the rooms.

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Its on Saturday, I should try to make a reservation of the guest that have reserve through call, online booking and also the guest that walk in to the Hotel. To make the reservation I should use the Ezee System, the system that have been use of the company. I also should make a deal with guest to know dates, type of room and others. After that, I should make a reservation on the sys

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On this day, I have learned about the system to know status of the room. For example, to make a reservation of the rooms, the room clean or dirty and others. At 7-10am the football players having their breakfast at cafe house that near the reception. So, I have to make sure that they having their breakfast on the right place

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For the this day, in the morning i should fill the room status in case the system break down or blackout. So we have some information about the room to prefer on. It just a about the status of the guest and the condition of the room or check how many room that have been reserve everyday.

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For the next day, Mr Izzat teach and I have learned the communication skills because i have to communicate with guest on the phone and also the guest came to the Hotel. It quite busy in this day because a football team (Selangor FC are staying in Hotel Darul Makmur for 2days 1night. So, I have to manage their rooms and their keys.

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On the second day, I have started my siep on 7am until 3pm due to the shift that has been given. On this day, Mr Izzat brought me to the room, meeting room and around Hotel Darul Makmur. There 4 type of room that Hotel Darul Makmur have for example Superior, Dulexe, Junior Executive and the largest room is Executive Room. The picture above is one of the room that I have look.

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I have started my SIEP 2 on 24 July 2017 at 9am. First, I have meet Puan Nida as the Human Resource of the company and her introduce me to the supervisor that work in Front Office or Reception of the Hotel. So for the first day I am there, my supervisor, Izzat introduce me to all staff at the Hotel Darul Makmur. Then, I need  to look and what they do for the first day