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Nurse leaders and managers serve as role models for the members of a team, and it is imperative that they demonstrate excellent communication skills.

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Common barriers to communication as lack of contact between members, lack of trust, information overload, bias/prejudice,  exterior noise, and differences in values.

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Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) is a system of strategies to enhance safety and quality of patient care by improving the performance of health care teams.

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Interventions for eliminating communication barriers include modeling effective communication, clarifying expectation, observing the team’s communication, and gathering input from the team

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Although effectively communicating is the responsibility of all members of the healthcare team, nurse leaders can model effective communication skills and use strategies to ensure that team members are using quality communication. Nurse leaders can use evidence-based tools and strategies to improve the quality of communication within their team and provide for better patient outcomes by minimizing the risk of miscommunication errors.

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Agency for Healthcare Research and Quality. (2013). TeamSTEPPS® 2.0 Pocket Guide. Retrieved from http://teamstepps.ahrq.gov/

Hills, L. (2013). Overcoming the ten most common barriers to effective team communication. Journal Of Medical Practice Management, 29, 99-103.

Marx, M. (2014). Examining the structural challenges to communication as experienced by nurse managers in two US hospital settings. Journal Of Nursing Management, 22, 964-973. https://doi.org/10.1111/jonm.12091

Pettit, A. M., & Duffy, J. J. (2015). Patient safety: creating a culture change to support communication and teamwork. Journal Of Legal Nurse Consulting, 26(4), 23-26.

Plonien, C., & Williams, M. (2015). Stepping up teamwork via TeamSTEPPS. AORN Journal, 101, 465-470. https://doi.org/10.1016/j.aorn.2015.01.006