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AE/ISR
Asks if a data privacy agreement (DPA) or Non Disclosure Agreement (NDA) is required. If yes, email rfp-scholastic@scholastic.com.

SSM
The Success Manager is available to:

assist with the Digital order form (questions and clarification)

attend success planning meetings-internal and/or external.

AE/ISR

Enters all digital product opportunities in SalesForce

Ensures that the opportunity contains:

1.      Decision-maker (always)
2.      Materials/SL consumable contact (if applicable)
3.      PD contact (if applicable: indicate whether the PD should be billed upon delivery or upfront)
4.      Technical lead
5.      Billing contact
6.      Digital renewal contact
7.      End-user license agreement approval
8.      Alert SSM of opportunities 75% and higher

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AE/ISR
Completes the digital order form (DOF). The AE/ISR will work with the district contact to obtain DOF information.

1. Checks account in SF if the EULA is needed. If yes, provide the EULA contact.

2. Includes subscription start/end dates

3. Sites for installation (single/multi-site)

4. Rostering method and rostering contact

5. Administrator list with emails for district and schools (welcome email)

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SSM/AE/ISR

SSM (or AE) sets up internal Success Call (Pre-implementation call)

HANDOFF - After internal call, AE sets up external call

AE (or SSM) sets up external Kickoff Success Call

AE introduces team on the call and SSM as lead

Success Plan discussed and completed

Rostering, PL, and other events are mapped out by date including future success meetings

Success Plan shared with Customer

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Rostering Team
Rostering lead works with district rostering partner per Success Plan timeline.

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What products we support:

Scholastic Literacy

Ready4Reading

Literacy Pro, F.I.R.S.T, W.O.R.D, PKOMW, and BookFlix  (20K and higher)

How Scholastic Success Supports Customers:

Partners with sales team and becomes point of contact for assigned accounts

Schedules and leads partner implementation calls

Proactively focuses on progress toward partner goals

Supports partners with understanding features and capabilities

Assesses needs of partners based on product usage

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5. Digital Setup Completed & Launch Comm Deployed

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5. Digital Setup Completed & Launch Comm Deployed

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Rostering Team

Rostering lead notifies District Tech contact and the account team (AE, PL, SSM) that rostering is complete.

Customer Service sends Welcome Email to District Admin contact

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CS Team
AE/ISR works with Customer Service per current process for sales.

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West Region and Broward County

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PL
Scheduled with customer per Success Meeting timeline

HANDOFF: PL Communicates with AE/ISR and Success Manager

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SSM
Scheduled per Success Call and as needed by partner request

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Data and Learning Analytics
Scheduled per Success Call

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East Region

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AE/ISR
Renewal per current process for sales

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Rostering Team:

➔   rosteringsupport@scholastic.com (For INTERNAL & EXTERNAL USE)

➔   You can expect to receive a response from a Rostering Advisor within 24-48 hours.

Customer Support: 1-800-724-2222 Option #6

➔   digitalservice@scholastic.com (EXTERNAL CUSTOMERS)

➔   edservice@scholastic.com (INTERNAL USE ONLY)

★ If in doubt, reach out to Customer Support first and they can redirect your request.

★ Please note: edservice@scholastic.com is for internal use only. If you would like to include the customer on an email thread with support, please use digitalservice@scholastic.com.