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Enhancing the Academic Library Experience with Chatbots: An Exploration of Research and Implications for Practice

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Automated Chatbots for Improved User Services in University Libraries

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Return to Article Details Automated Chatbots for Improved User Services in University Libraries

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Investing of Chatbots to Enhance the Library Services

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Artificial Intelligence (AI) has become an indispensable tool in our daily lives and is a concept that refers to complex tasks that usually require significant human effort. Chatbots stand out as one of the primary applications of artificial intelligence, aiming to foster an interactive dialogue environment between humans and machines to address inquiries through textual or voice interfaces that simulate human cognition. Libraries can serve as an ideal environment for implementing this technology, where it can deliver advanced information services and streamline repetitive routine tasks typically performed by library staff. The paper discusses the applications of chatbots in automating library services, including reference services, user recommendations, information retrieval, data analysis, and other related processes, and their mechanism of action in processing natural language queries and responding to them accurately. Through a web survey, the study identified eighteen chatbot models that could be implemented in libraries. This survey provided details about these bots, including their type (free or commercial), ownership, release date, operating platforms, and key features. This allows libraries to choose from them. Integrating chatbots into libraries will open new horizons for enhancing their services and improving the user experience. Despite the benefits offered by these chatbots, they face several challenges and concerns regarding their usage, notably data privacy and security, and bias in retrieval. It is expected that in the future, these chatbots will become a fundamental component of providing library services.

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The Role of Chatbots in Academic Libraries: An Experience-based Perspective

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Today, with the rapid advancement of technology, Artificial Intelligence (AI)-powered chatbots have become omnipresent across sectors like e-commerce, travel, hospitality, banking, EdTech, etc.; bu…

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Academic Library with Generative AI: From Passive Information Providers to Proactive Knowledge Facilitators

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This study investigates how generative artificial intelligence (AI) is reshaping academic libraries from passive information providers into proactive knowledge facilitators. Drawing on the qualitative case study of a South Korean university library that implemented an AI-powered chatbot, the study examines its impact on service personalization, user engagement, and research efficiency. The thematic analysis of interviews with users and staff reveals how AI integration transforms the user experience and redefines professional roles. Findings contribute to scholarly discussions on library innovation, demonstrating how generative AI enables adaptive, anticipatory knowledge services in academic environments shaped by digital transformation.

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From Card Catalogs to Chatbots: How AI is Transforming Libraries and Empowering Librarians

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Libraries are no strangers to innovation. For decades, they’ve been at the forefront of technological integration—from digital catalogs to online databases.

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The Future of AI Chat bots in Libraries: Balancing Innovation with Human Expertise

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Explore how AI chatbots are transforming libraries, from automating routine inquiries to reshaping librarian roles.

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Beyond time and space: using AI to solve client service challenges now and into the future | ALIA Library

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ALIA Information Online 2019 Conference, 11-15 February 2019 Sydney: Infinite Possibilities This conference paper discusses the role of artificial intelligence (AI) in providing solutions to the challenges in fulfilling library client service requests 24/7.

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Chatbots in Libraries – Library services

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Chatbots – automated conversation systems – have several advantages. They are available 24/7 and are consistent and patient when answering queries. They remove the requirement to navigate many different sources of information. In some cases, they are less intimidating for users and fit trends of communication involving smartphones or tablets.

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Chatbots in libraries: A systematic literature review - Rumeng Yan, Xin Zhao, Suvodeep Mazumdar, 2023

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Chatbots have experienced significant growth over the past decade, with a proliferation of new applications across various domains. Previous studies also demons…