# data[].attributes.body
A guest's request to terminate a previously confirmed reservation.

# data[].attributes.body
Bed for a baby

# data[].attributes.body
A place where someone can stay, live, or work, usually temporarily

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FIRST AID KIT (botiquín de primeros auxilios)

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FIRST AID KIT (botiquín de primeros auxilios)

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box that containing basic materials and medications

# data[].attributes.headline
BABYSITTING SERVICE (Servicio de cuidado de niños)

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BABYSITTING SERVICE (Servicio de cuidado de niños)

# data[].attributes.body
A paid service when someone looks after children for a short period of time.

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Bags and suitcases that a traveler carries with them.

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A plan of events or activities with their times.

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Adapting material resources to the characteristics and needs of each worker in order to reduce fatigue and avoid unnecessary movements.

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A specific duration in which something is expected to happen.

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A scheduled time for short sleep, especially for young children.

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WALK-IN GUEST (cliente que llega sin reserva)

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WALK-IN GUEST (cliente que llega sin reserva)

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An individual who arrives without a prior reservation to book a room or service.

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HOUSEKEEPING STAFF (Personal de limpieza) 

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HOUSEKEEPING STAFF (Personal de limpieza) 

# data[].attributes.body
the team responsible for cleaning, and maintaining the hygiene and appearance in hospitality like hotels.

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Channel that serves to give passage and exit to things, such as sheets

# data[].attributes.body
The total physical and mental demands placed on employees, encompassing tasks, time pressure, and customer interactions.

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The specific group of people a product, service, or message is aimed at.

# data[].attributes.body
The term ‘rack’ is used internationally to refer to the condition of rooms.

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WATER DISPOSAL SINK (fregadero para desechar agua)

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WATER DISPOSAL SINK (fregadero para desechar agua)

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container used to dispose of dirty water

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refers to the percentage of available rooms that are actually sold or used during a given period

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She is the head of the chambermaids, she is in charge of organizing and directing the staff and controlling purchases and inventory.

(Celia)

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When a guest remains in their room longer than their scheduled departure date.

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is a hotel employee, who can help with luggage and heavy work in the hotel o assistance chambermaids, such as moving furniture.

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TIMING MEASUREMENT (Medición de tiempos)

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TIMING MEASUREMENT (Medición de tiempos)

# data[].attributes.body
This work method divides the total work to be carried out into smaller and simpler tasks. It measures the time spent on each task, taking into account fatigue and personal needs.

# data[].attributes.body
Have or maintain a supply of products necessary for cleaning the room.

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The barrier around the edge of a balcony.

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It refers to the number of rooms that the hotel has available and ready to be sold in a given period.

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Refers to staff-only spaces used for operations, such as kitchens, storage rooms, or offices.

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CHILDREN AMENITIES (Comodidades para niños)

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CHILDREN AMENITIES (Comodidades para niños)

# data[].attributes.body
Things made to make a place more comfortable or fun for children.

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Set of machines for a specific purpose.

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The guests who checks out of their accommodation before their originally scheduled departure date

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It refers to the computer system that centralises and manages the hotel's main operations, such as reservations, check-in, check-out, billing and room control.

# data[].attributes.body
It is a mobile unit with wheels designed to organize, hold and transport cleaning supplies, tools and equipment.

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CHAMBERMAID ON DUTY (Camarera de pisos de guardia)

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CHAMBERMAID ON DUTY (Camarera de pisos de guardia)

# data[].attributes.body
Is the housekeeping staff member currently assigned and available to respond to guest needs or emergencies during her working shift.

# data[].attributes.body
The process of moving a guest from one room to another during their stay, often due to a guest request or a hotel-initiated reason like a room defect or the need to accommodate early check-ins.

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They are the common areas of a hotel such as the lobby, reception bathrooms, buffet, gym.

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It refers to the number of guests or reservations scheduled to check in at the hotel on a given date.

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it is a machine used to restore or improve the appearance of the floor

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Average time required to clean a room. It is determined by measuring the time a specific number of workers take to carry out all the tasks.

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It refers to the number of guests or reservations scheduled to check out of the hotel on a specific date

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OOO/ OUT OF ORDER ROOM (habitación fuera de servicio)

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OOO/ OUT OF ORDER ROOM (habitación fuera de servicio)

# data[].attributes.body
A room that is permanently unavailable for guest booking due to significant maintenance, repairs, or renovations.

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fabric to cover beds, pillows, cushions

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LINEN CARTS (carros de la ropa de cama) 

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LINEN CARTS (carros de la ropa de cama) 

# data[].attributes.body
These are the carts used to transport the bed linen that is removed from the guests' rooms.

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Service refers to the physical elements or visible aspects that support a service, such as uniforms, facilities, brochures, or equipment.

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Classifies the establishment based on its size, target market, and service level, providing a clear concept for guests to understand its unique features.

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Is a highly trained household or hotel staff member responsible for providing personalized service, such as managing guests' needs, serving meals, and handling luggage or clothing.

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It is a way to plan work. Each room gets points (credits) based on how hard or long it is to clean. A housekeeper’s daily work is planned by adding up these points.

# data[].attributes.body
Is a powered tool with a rotating pad that smooths and polishes surfaces

(Celia)

# data[].attributes.body
The amount of work a housekeeper is supposed to do in one day. It is usually measured in credits from the rooms they clean.

# data[].attributes.headline
STAFF PLANIFICATION (Planificación del personal). 

# data[].attributes.subject
STAFF PLANIFICATION (Planificación del personal). 

# data[].attributes.body
Planning who works, when, and what tasks they do. It makes sure there are enough people and the work is fair.

# data[].attributes.headline
CLEANING PRODUCTIVITY RATE (Índice de arreglo). 

# data[].attributes.subject
CLEANING PRODUCTIVITY RATE (Índice de arreglo). 

# data[].attributes.body
How much work a housekeeper does in a certain time. It helps see if they are working fast enough.

# data[].attributes.headline
STANDARD OPERATING PROCEDURES (Instrucciones para realizar cada tarea). 

# data[].attributes.subject
STANDARD OPERATING PROCEDURES (Instrucciones para realizar cada tarea). 

# data[].attributes.body
Step-by-step instructions for cleaning. They help all staff do the work the same way, safely and correctly.

# data[].attributes.headline
ACQUISITION PRICE (precio de adquisición)

# data[].attributes.subject
ACQUISITION PRICE (precio de adquisición)

# data[].attributes.body
Total price paid for an asset or service, which includes the selling price plus all expenses necessary to obtain it, such as transportation, taxes (if not deductible), insurance or installation costs.

# data[].attributes.body
It means being able to see who did the work and when, like knowing who cleaned a room or replaced the towels.

# data[].attributes.body
Process of replenishing or restocking something that has run out or been used, whether from inventory or warehouses.

# data[].attributes.headline
PRODUCT DATA SHEET (Hoja de datos del producto)

# data[].attributes.subject
PRODUCT DATA SHEET (Hoja de datos del producto)

# data[].attributes.body
A document that shows key details about a product, like its ingredients, safe use, and precautions, often used for cleaning materials in housekeeping.

# data[].attributes.headline
SUPPLIES DATABASE (Base de datos de suministros)

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SUPPLIES DATABASE (Base de datos de suministros)

# data[].attributes.body
A system or list that shows all items used, their quantities, and sometimes where to find them, helping staff track and restock supplies.

# data[].attributes.body
The conditions that explain how and when a payment should be made, like the due date, method, or any discounts for early payment.

# data[].attributes.body
It’s an extra discount given after a customer buys a certain amount of products within a set period. It works as a reward for buying more or reaching sales targets.

# data[].attributes.body
The companies or individuals who furnish the goods, materials, and equipment (e.g., cleaning products, food, stationery) that the hotel needs for its operations.

# data[].attributes.body
Service provided after a product is sold, like help with repairs, maintenance, or answering questions to make sure the customer is satisfied.

# data[].attributes.body
Room used to store large quantities of articles, products and merchandise.

# data[].attributes.body
The time it takes for a product to arrive after it has been ordered.

# data[].attributes.body
Events where companies show their products or services to customers, partners, and the public, often to network, sell, or promote their brand.

# data[].attributes.body
Soft support for the head while sleeping.

# data[].attributes.body
The process of choosing specific products or items for purchase, use, or display.

# data[].attributes.body
Predictable fluctuations in the demand for services, which vary throughout the year due to factors such as weather, holidays, and local events.

# data[].attributes.body
Man-made substance, not natural.

# data[].attributes.body
Clean and healthy

# data[].attributes.body
Tiny insects living in dust

# data[].attributes.body
Small amount of water in the air or surface.

# data[].attributes.body
Writing materials like paper, pens, envelopes.

# data[].attributes.headline
Average Daily Consumption (Consumo diario promedio) 

# data[].attributes.subject
Average Daily Consumption (Consumo diario promedio) 

# data[].attributes.body
The average number of units consumed per a day in our establishment.

# data[].attributes.body
A place for business or organization.

# data[].attributes.body
System for making a room warm.

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Forms with questions for information.

# data[].attributes.headline
SUGGESTION SHEETS (hojas de sugerencias)

# data[].attributes.subject
SUGGESTION SHEETS (hojas de sugerencias)

# data[].attributes.body
Papers for feedback or ideas.

# data[].attributes.body
Sign requesting privacy or silence.

# data[].attributes.body
something that can be processed and used again to make new materials or products.

# data[].attributes.headline
Machinery Storage (Almacén de Maquinaria)

# data[].attributes.subject
Machinery Storage (Almacén de Maquinaria)

# data[].attributes.body
Area specifically dedicated to storing only the machinery required for cleaning activities (e.g., floor polishers, vacuum cleaners). It is usually

# data[].attributes.body
a symbol (a circle with two interlocking arrows) indicating that the manufacturer has contributed to a recycling or recovery system for packaging waste.

# data[].attributes.body
capable of being broken down naturally by microorganisms (such as bacteria or fungi) into harmless substances like water, carbon dioxide, and organic matter.

# data[].attributes.body
Storage area for all textiles used regularly (bedding, towels, uniforms). It typically has two separate sections: one for "dirty items" and another for "clean items."

# data[].attributes.body
capable of being broken down naturally by microorganisms (such as bacteria or fungi) into harmless substances like water, carbon dioxide, and organic matter.

# data[].attributes.body
Something with a mark or color that doesn’t come off easily.

# data[].attributes.body
Something old or damaged because it has been used many times.